Holiday Inn Express & Suites Greenfield by IHG

Pool and hot tub are frequently mentioned, with repeated closures, cold or nonfunctional hot tub, rust, strong chlorine, or cleanliness concerns; some guests did enjoy the pool when open. Renovations sometimes closed facilities, and one stay reported the elevator out of order; parking is easy.

Cleanliness is a strong positive theme; many describe rooms and common areas as very clean or spotless. A few reports mention musty rooms or a dirty pool area.

Rooms are generally comfortable, modern, and often spacious, with many praising the beds. Downsides include hallway and neighbor noise, thin walls, occasional low or delayed hot water and weak pressure, and minor maintenance issues like door locks or worn carpet.

Staff are often friendly, welcoming, and helpful, with efficient check-in. Some guests reported poor response to noise, an unhelpful night desk or manager, and reservation or room-request problems.

Convenient to I-70 with easy access to restaurants and shopping; several note it is quiet despite the highway. A few mention the entrance is tucked behind other buildings and not well marked.

Breakfast is often appreciated for being good with a decent spread, but there are recurring complaints about items running out, overcooked or average quality, limited vegetarian options, and occasional slow replenishment or cleanliness of the area.