Name: Holiday Inn Express Windsor by IHG
Address: 71 Alma Road, Windsor City Centre, Windsor, England, United Kingdom, Windsor, Berkshire, GB
Price range: $116–$281 per night
Rating: 8.4

What guests think

Across recent reviews, Holiday Inn Express Windsor by IHG is praised for exceptionally friendly, helpful staff and a walkable location near Windsor Castle, with many guests highlighting clean, refurbished spaces and good value for short stays.

Rooms feel modern and comfortable, though some are tight when a sofa bed is used, and there are reports of noise, low water pressure, and air-conditioning issues or centrally controlled heating. Breakfast is generally well liked, but during refurbishment it sometimes switched to a grab-and-go bag and several guests found hot options limited or not hot enough. Underground parking is available but paid and tight, and on-site dining choices are modest. Overall, it suits travellers seeking a straightforward, reliable base near Windsor’s sights.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site underground parking is available but paid and quite tight; several guests still found it safe and convenient. During refurbishment some communal areas and services were limited, and bar or restaurant options are modest.

Related guest reviews

6

Andrew

Feb 16, 2025

·

Stayed 1 night

Was not told that building work was going on bar, eating area and Lounge was closed due to building work.

10

Samantha

Jul 27, 2025

·

Stayed 2 nights

Easy to park under the hotel and walk into Windsor. Breakfast was good too.

10

Gary

Dec 29, 2024

·

Stayed 1 night

all staff were very helpful when needed. had meal in the evening of pizza and chips with couple of drinks from the bar, all good. parking a little tight in the underground car park but got space each time returned. reception staff on arrival went above and beyond to help us get checked in, with hints of how to get to places around the area. 10-15 min walk to castle from hotel through shopping area. would stay here again when in windsor.

8

Sandra

Aug 27, 2023

·

Stayed 2 nights

From the hotel it is 10 minutes walk to the castle in safe area. Parking £13 a night but worth it for peace of mind (in a locked garage) Could do with a proper restaurant but plenty of choice not far away

10

Paula

Jun 9, 2025

·

Stayed 1 night

Chose this for our last night in the UK as an easy access to Heathrow. This hotel was newly renovated and spotless. Staff is friendly and helpful. Nice bar and beautiful atrium for enjoying a bite and a brew. Underground parking if you have a car. Easy walk to downtown Windsor, the Thames, and the Castle.

8

Gavin

Jun 20, 2025

·

Stayed 1 night

Parking in underground garage has small spaces so not easy to park with other guest cars. Not enough staff at reception when busy.

8

Emma-Jayne

Feb 27, 2025

·

Stayed 1 night

Facilities on site were limited due to renovations but staff were very friendly and a large take away continental breakfast was provided in place of the included breakfast

10

Elspeth

Sep 16, 2024

·

Stayed 1 night

Impressed how newly refurbished it seemed. Hotel staff extremely friendly and helpful. Breakfast was good. Safe underground parking which was very important to us. Will definitely stay again.

8

Anna

Mar 24, 2024

·

They are currently renovating this hotel (March 2024) and we stayed in one of the newly renovated rooms. Pros: - very comfy bed with choice of firm or soft pillows - cruelty free and vegan shower gel, soap and shampoo in the room - good blackout curtains and very quiet location meant I slept well - new room is well designed. There's a hairdryer and iron/ironing board in the room, a small open wardrobe to hang clothes and kettle with teas etc. Lovely bathroom with excellent shower. - breakfast had a small but good range, including vegan hot and cold options. Cons: - the lift had broken on the Wednesday before we checked in on Saturday. Nobody attempted to contact me which meant we had to walk up to the 3rd floor (4th if you consider ground 1st floor) each time we went to our room. Unfortunately this was quite difficult for my elderly mother and pregnant friend. It would have been totally inaccessible for a wheelchair user. When we raised it with reception we didnt even get an apology from the man on reception. Overall a good hotel with a short walk to the center of Windsor, castle etc.

2

David

Feb 19, 2025

·

Stayed 1 night

The Expedia booking didn’t state the hotel was being refurbished. No food available at the hotel and didn’t include the full breakfast (offered paper take out bags). No chair to sit on in the room. Probably would have been fine if not for the refurbishment going on.

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Cleanliness

Reviews consistently describe the hotel and rooms as very clean and recently refurbished, with housekeeping generally reliable. A few guests noted issues such as dirty tiles, dust, or a damp smell.

Related guest reviews

10

Wayne

Jun 10, 2025

·

Stayed 2 nights

Great staff - very friendly and informative. Always welcomed you and ensured all was well with your stay. Breakfast excellent - great pancake machine. Room very clean and everything worked!

6

Cerys

Aug 29, 2025

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Stayed 1 night

The pillows were lumpy, the tiles in the bathroom were dirty. We had difficulty sleeping as there was a lot of noise from the room directly above us, which affected our sleep. Staff were lovely, breakfast was good, downstairs reception and cafe area was beautiful.

10

WILLIAM MICHAEL

Sep 10, 2025

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Stayed 1 night

Friendly staff, clean hotel and clean rooms, carpets seemed new and fresh smell, comfortable beds, nice breakfast, nice courtyard, seating area outside, 10 minutes walk from the shops, I recommend staying here.

10

Gemma

Dec 14, 2024

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Stayed 1 night

Had a wonderful stay. Staff were very helpful and friendly. Room was spotless and bathroom looked brand new it was so clean. Bed really comfy, had a great night sleep. Good location.

10

sarah

Dec 29, 2025

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Stayed 1 night

Perfect location, clean hotel, comfy bed and staff were polite and attentive. Breakfast is basic but sufficient and more than I expected given the cost.

10

Cheryl

Dec 17, 2024

·

Stayed 2 nights

The property was excellent, lovely and clean. All staff very friendly

6

H

Jan 21, 2024

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Stayed 1 night

Was given a disabled access room at the furthest end of the hotel where the heating did not work and the toilet had urine in. The room appeared not to have been used for a while as it was dusty. The reception team were apologetic and moved us to another room which was far more acceptable

8

Adrienne

Dec 15, 2025

·

Stayed 1 night

Clean room on third floor very quiet. Good Breakfast with plenty of choice. Approx 15-20 mins walk to Windsor Castle. Staff all very helpful. Nicely decorated for Xmas 😊.

10

JACQUELINE

Jun 12, 2025

·

Stayed 3 nights

Our stay at the hotel was wonderful, the gentleman on reception was so kind and helpful as we had arrive early. The room had a window which you could open which was great, and beds were really comfortable. The room was supper clean one of the best clean rooms we had stayed in. The breakfast was excellent and plenty of choice. The lady called Jo was lovely and she checked all at breakfast and even checked cups for tea/coffee stains and sent them back to get washed. Super person and always had a smile and chat. xx

8

Jessie

May 31, 2024

·

Stayed 1 night

The hotel is undergoing a refurbishment which wasn't obvious at all except for one floor being unaccessible. Our room had been refurbished and had a decent shower cubicle and fresh new carpet. There was a noticeable smell of damp in the room though. The hotel is located away from the main part of Windsor which can be easily accessed on foot down residential roads. Good value for a night in Windsor

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable with good beds and showers, though some feel small when a sofa bed is set up. Guests mention occasional noise, low water pressure, and air-conditioning or heating controls that don’t always work; many rooms lack a fridge or safe.

Related guest reviews

10

Chun

Jun 9, 2025

·

Stayed 1 night

I've always been happy with Holiday Inn in America and the UK. Reliable, clean, comfortable, and friendly...this location is no different. PROS: -Reasonable price of $160 for 1 Friday night, especially for this area. -Clean, modern, and decently sized rooms. -Comfortable twin beds with great flat pillows. -AIR CONDITIONING!!! -Large LCD TV -Large clean bathroom -Tea Maker -Reasonably priced parking at £15/night...but there was some free street parking outside. -Friendly staff -Nice lobby area -Walking distance to the main shopping street, especially were the locals actually spend time at(the area close to the castle is very touristy!). CONS: -Easy 15min walk to Windsor Castle if you're in good shape...but if you're in bad shape it's a 20-25min long uphill walk. -I wish parking was free! Highly recommend staying here, very convenient if you had a long tiring 10+ hour to Heathrow and need a nearby place to stay and plan on visiting Windsor Castle.

8

Josephine

Jun 7, 2024

·

Stayed 1 night

The water pressure in the ground floor, refurbished room was very poor indeed making the shower and basin running water pathetic! Not the best! Room was otherwise very good.

6

James

Aug 10, 2023

·

Stayed 1 night

Quality of room ok. Careful as there’s an additional £13 charge for parking. Would of hoped seeing I booked as an adult and 11 yr old they wouldn’t of put us with a joining door for next room so we could hear their tv all night. Too late for me to try and relocate. Wifi was very week and kept falling out. Air con sounds like we were directly under Heathrow flight path too.

8

Dene

Sep 30, 2025

·

Stayed 1 night

The staff were friendly and helpful, the room was clean (although a little cramped with the extra sofabed that we didn't need) and the breakfast was very good.

6

Lorelei

Apr 10, 2025

·

Stayed 4 nights

Property was a 15 minute walk to Windsor Castle, shopping & dining. Hotel itself was basic. No safe, no Mimi fridge, no dresser. Not sure if having no wash/face clothes is a British thing or hotel policy.

10

Linda

Sep 24, 2025

·

Stayed 1 night

Only thing we weren’t keen on was the air noise

10

Paula

Aug 19, 2024

·

Stayed 2 nights

Hotel was clean, staff very friendly and location not too far from town. Downside was the water pressure in the sink, hardly any water flowed and pressure on shower

8

Chris

Oct 26, 2025

·

Stayed 1 night

Sofa bed left the room very crowded, and the two small children we have struggled to fit, but the room was really clean and the hotel, and breakfast was really nic

8

Karren

Jun 16, 2024

·

Stayed 1 night

Great value for the area. Updated room is very comfortable and has everything you need. Unfortunate that the aircon wasn’t able to be turned on but a fan was provided on request. Car parking is quite tight.

10

Seema

Dec 24, 2025

·

Stayed 1 night

Welcoming, friendly and helpful team, comfortable room, good breakfast. Good location for a short stay in Windsor!

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Service

Staff are widely praised as friendly, attentive and proactive, often helping with early check-in, special occasions, luggage, umbrellas and parking. A few note longer waits at reception when busy.

Related guest reviews

10

Adyan

Aug 2, 2025

·

Stayed 1 night

Great stay at a great price, with amazing staff

10

Yanita

Oct 3, 2025

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Stayed 2 nights

Everything was perfect. The staff are absolutely fantastic! Super friendly and social. They made my daughter’s birthday extra special with balloons, treats, birthday card and a hand written message on the mirror. It was just perfect. A big thank you to Alex for organising it all and to the 2 ladies at the front desk who were super lovely. Customer service was excellent!

10

Phill

Jul 1, 2025

·

Stayed 1 night

The room was great! The staff was a huge help and allowed us to check in early. Daniel needs a raise!

10

Wayne

Jun 10, 2025

·

Stayed 2 nights

Lovely stay, the highlight being the staff. So helpful, polite and happy!

8

Gavin

Jun 20, 2025

·

Stayed 1 night

Parking in underground garage has small spaces so not easy to park with other guest cars. Not enough staff at reception when busy.

10

Jillian

Aug 28, 2025

·

Stayed 3 nights

All the staff we came into contact with were exceptionally friendly and helpful. The facilities were great. Food delicious. Great variety for breakfast. Room perfect for our stay with all needed amenities. Standard and cleanliness very high. Would definitely return.

8

Jennilyn

Sep 9, 2025

·

Stayed 2 nights

Very good buffet breakfast! Staff are friendly and they were able to store my luggage after check out which is nice.

10

William

Mar 2, 2024

·

Stayed 1 night

Great staff. The young lady went out of her way to find me an umbrella which was so appreciated.

10

Corinne

Jul 30, 2024

·

Stayed 1 night

Great location and wonderful team

10

Kelly

May 26, 2025

·

Stayed 1 night

Staff were very professional, friendly & accommodating. We were staying here overnight to go to LEGOLAND the next day for our twins birthday. Our van wouldn’t fit in the underground parking so they arranged for us to have a slot outside the hotel which they reserved for us and we paid for on arrival. They put cards, biscuits and balloons for our twins as they knew it was their birthday which was very kind of them. Everyone we spoke to was friendly and kind. It was a ver short walk to Windsor castle and the shops & restaurants. Breakfast was self service buffet plenty of food and was top up continuously, but as per many self service style it’s not mega hit. They had a great little pancake maker machine which the kids loved though.

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AI-generated summary based on recent guest reviews

Location

Walkable to Windsor Castle and the town in about 10–20 minutes, and convenient for Legoland and the racecourse; many find the area quiet. Some mention aircraft noise depending on flight paths.

Related guest reviews

10

Christopher

Jul 13, 2024

·

Stayed 2 nights

Great hotel. Easy access and great area - lots of food choices. Easy access to central London and everything walkable. If a light sleeper bring ear plugs depending on which runway the planes are landing on!

10

James

Oct 21, 2024

·

Stayed 2 nights

Good location, easy walk to centre of Windsor.

10

Paula

Jun 9, 2025

·

Stayed 1 night

Chose this for our last night in the UK as an easy access to Heathrow. This hotel was newly renovated and spotless. Staff is friendly and helpful. Nice bar and beautiful atrium for enjoying a bite and a brew. Underground parking if you have a car. Easy walk to downtown Windsor, the Thames, and the Castle.

10

Wayne

Oct 23, 2023

·

Stayed 2 nights

Great base for our visit to Windsor and London

10

Penny

Aug 23, 2024

·

Stayed 3 nights

Very easy access to shops and walking distance to Windsor Castle. Buses and Trains easily accessable

10

Emma Jayne

Aug 22, 2025

·

Stayed 2 nights

Staff helpful and friendly Great location for Legoland and Windsor

8

Adrienne

Dec 15, 2025

·

Stayed 1 night

Clean room on third floor very quiet. Good Breakfast with plenty of choice. Approx 15-20 mins walk to Windsor Castle. Staff all very helpful. Nicely decorated for Xmas 😊.

10

Sian

Oct 27, 2024

·

Stayed 2 nights

The hotel was very clean and quiet. The reception was so help full and they had knowledge of the surrounding area when we asked questions. Car park was so easy and safe. Breakfast was full English and lots of choices besides. We would highly recommend this hotel and the area in which it was, within walking distance to the centre of Windsor.

10

Sonya

Dec 10, 2023

·

Stayed 1 night

Very happy that we chose to stay here. Clean and comfortable with super staff. Ideally located just a 15 minute interesting walk from the Castle. Reasonably priced parking too.

10

alan

Oct 1, 2025

·

Stayed 1 night

Lovely hotel in quiet area. Only 15 mins to the castle.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly described as good with decent variety and extras like a pancake machine. During refurbishment it was replaced by a grab-and-go bag at times, and several reviews cite limited hot options, temperature issues, or a basic evening menu.

Related guest reviews

10

Wayne

Jun 10, 2025

·

Stayed 2 nights

Great staff - very friendly and informative. Always welcomed you and ensured all was well with your stay. Breakfast excellent - great pancake machine. Room very clean and everything worked!

8

Richard

May 14, 2025

·

Stayed 2 nights

Everything was good apart from the scrambled eggs at breakfast. Very dry & cold. May have been powdered eggs ?. Plates not heated, so meal was cold. Bar did not have appropriate glasses for drinks. Need to audit your own facilities.

6

Michelle

Feb 21, 2025

·

Stayed 2 nights

I was very disappointed as there was no hot breakfast as anticipated on my booking. They are doing refurbishment so had breakfast bags which had stuff we didn't like so had to buy breakfast in the town.Also didn't know that you had to pay for parking which added to more expense .Have previously stayed there without these issues. I think an email about breakfast should have been sent to me Did stay 2 nights and saw the manager to complain

10

Maria

Mar 15, 2025

·

Stayed 1 night

Customer service was very helpful and professional and friendly. Breakfast was a grab and go bag due to hotel refurbishment but none of this affected our stay and the grab and go bag had a good selection of breakfast goodies.

10

Ian

Apr 11, 2024

·

Stayed 1 night

Clean, comfortable room with all basics provided. Small but perfectly acceptable restaurant with excellent breakfast

2

Myriame

Apr 6, 2025

·

Stayed 1 night

I selected this hotel primarily for its breakfast offerings, as I needed a meal before my race. Upon arrival, I was informed that the dining hall was closed for renovations and was asked about my meal preferences. Unbeknownst to me, the renovations were ongoing. All restaurants were closed, reception, seemed like a ghost hotel. I requested a vegan meal, and was assured it would be prepared for me in the morning. However, the next morning upon my arrival downstairs, I discovered that my order had been completely forgotten. With my taxi waiting, I had to leave immediately, receiving only a paper bag with inadequate provisions, which I returned after the race. I had paid a premium for this hotel specifically for the breakfast, which is not complimentary but included in the overall cost. When I sought a refund for the breakfast, I was told it was free and thus not eligible for reimbursement. There were more affordable hotels available that did not include breakfast, which I could have chosen instead. Additionally, the pillows were exceedingly uncomfortable, resulting in a poor night's sleep no breakfast which affected my running performance. Overall, this experience felt like a significant waste of money.

8

Michelle

Feb 7, 2025

·

Stayed 2 nights

The propeety has been renovated and undergoing refurb so no hot breakfast available which tainted the stay a bit. Staff very friendly and welcoming and apologetic.

8

Patricia

Jul 26, 2024

·

Stayed 1 night

It was very good. Breakfast was a bit of a disaster to be honest. Not much choice of hot vegetarian food. I felt my stay was good, the bed so comfy and the team excellent.

10

Cheryl

Jun 5, 2025

·

Stayed 1 night

Daniel at check in was really helpful. Nice hotel. Had a great breakfast

10

elmer

Apr 14, 2025

·

Stayed 1 night

Very friendly staff. Newly remodeled rooms. Good warm breakfast included. Very nice bathroom. Easy walk to Windsor castle and shopping areas. Will come back here again. 10/10

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AI-generated summary based on recent guest reviews

Month	Average price
January	$115
February	$132
March	$132
April	$147
May	$179
June	$224
July	$200
August	$155
September	$191
October	$154
November	$143
December	$147

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $162	5 $154
6 $124	7 $203	8 $225	9 $225	10 $116	11 $133	12 $203
13 $119	14 $200	15 $281	16	17 $168	18 $184	19 $225
20 $123	21 $181	22 $208	23 $190	24 $141	25 $173	26 $197
27 $133	28 $150	29 $169	30 $168

Su	Mo	Tu	We	Th	Fr	Sa
				1 $168	2 $150	3 $145
4 $127	5 $159	6 $173	7 $187	8 $142	9 $134	10 $150
11 $116	12 $146	13 $230	14 $184	15 $142	16 $146	17 $183
18 $127	19 $174	20 $187	21 $178	22 $146	23 $151	24 $164
25 $116	26 $159	27 $173	28 $160	29 $186	30 $160	31 $149

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about Holiday Inn Express Windsor by IHG

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