LEGOLAND(R) Windsor Resort

Hotel was great including room treasure hunt & surprise gifts & playroom. Food in Bricks & park not! Mainly unhealthy options for children apart from fruit. Cereals all least healthy options. No wholemeal bread. No dairy free options at ice cream station. Fizzy drink stations very obvious in hotel & park water refill not. We had booked 2 nights dinner but cancelled the 2nd. Other than food hotel was a fun experience and our 2 grandsons 5yrs & 3.5yrs really enjoyed it.The staff were very helpful when there was a surprise missing from the safe. Swimming pool also good. It would help if there was somewhere a 2nd parent / carer could sit and watch as i had to leave session earlier to fetch forgotten goggles but would have to have got changed again to go back in. Staff members helped by taking them in.

Lego characters scattered around the grounds are engaging for children. As is the Lego in rooms, VR effects and mood lighting in the bedroom. Play areas around the site are excellent and the reception and restaurant are well run and organised. Lodges are fairly basic but have all that you need.

Swimming pool area in desperate need of a refurb, very disappointed. Food for dinner too expensive

Comfortable clean hotel and sweet nature trail. Customer service absolutely terrible. There is a quiz and treasure chest in the room but our chest didn’t have a lanyard so afield at reception to have one and reception staff said they were discontinued at the hotel (even though lots of children wearing them). Saw the housekeeping team in the morning who had a whole stash of them and happily provided two for the children. Breakfast in the morning we were told we could only go at 9.30 (hotel guests can access park at 9.15). Went to breakfast at 9.15 and the breakfast hall was empty. Stood and waited 15 minutes to be seated (no one at the desk). Taken to table and just left, not not told about drinks or cereals or how to order so left waiting for a waiting member of staff to return. Husband ordered a Costa latte from the bar at usual Costa cost to be given Luke warm water with done coffee granules thrown in and the “barista” to then argue that it was a latte (manger stepped in and made an acceptable latte). Went to the park and unlike the other two hotels there is no dedicated entrance for hot guests so had to join very long queue to enter the park. The hotel parking is with coach parking so took over an hour to exit at the end of the day. No swimming pool facilities like the other two onsite hotels. I absolutely do not recommend this hotel, especially for the very high cost. If you want to stay at a LEGOLAND hotel pay the extra to stay at one of the other two.

Fantastic time at the woodland village. Staff were absolutely wonderful, accommodation was great and the area was perfect for families. Lots of out door play areas. Lego creations spots inside the clubhouse. Food was nice Entertainment was good We celebrated a birthday and the staff where lovely and went above and beyond

This place is really magical, fun and family friendly. Check in was long winded in regards to sorting a card, and not being told which room we were heading too etc.. And although magical and really cool themed rooms to distract you…..the village cabins are fairly grubby - it was sons birthday and he didn’t want to play with balloons as dust and hair was all over them. There was writing and crayons etc on wall and the toilet was dirty too. But overall the magical distraction keeps your eye away and your child has so so much fun that the rest doesn’t matter! (But if your thinking of spending out and expecting magical and immaculate don’t do it) All you can eat buffet breakfast and cooked breakfast is super yummy and you can meet a character which was really brilliant!!! Including Gluten free!! Evening entertainment was lacking but the Lego bricks in the restaurant help! (Food and drinks pricey as expected!) we ordered takeaway! Don’t forget to ask for your parking vouchers so you can go in and out for free if needed.

What a disappointment. One thing after another. The staff communication between each other is terrible. Told one thing, then told another, sent here and there. Sent away at breakfast. When we got breakfast it was awful. Undercooked pancakes. As soon as you sit down staff pounce on you for your order. The swimming pool was grotty and nothing more than a small baby splash pad with a tiny slide and a small area for swimming. We lasted 15 minute. The lego play area is an extra £10 a kid. The room stunk of wet dog, the bathroom was dirty and hair from someone else was left in the bath. There was only one lift working so we had to keep waiting 10 minutes each time to use it. The park opens half an hour early for guests but thats only for 4 rides. It was very disappointing and im very annoyed. I just wouldn't botter. Go to a premium inn.

Clean room and facilities. But timing on the entertainment is really poor. The playroom doesn't open till late so we only managed to spend 30mins during our stay

Beautiful hotel, lots of Lego details, very well looked after, room service super quick. Activities for the children in the room and generous gift. I loved it. I live in London and I don’t need to stay there but I will again just because I loved it. And they have a splash pool as well!

Property was very clean. My toddler loved the treasure hunt in the room and the many playgrounds in the village. Also lots of photo opportunities with lego characters.

The first property we had was clean but had some drainage issues, we spoke to staff that were helpful and friendly and they promptly moved us to another lodge. All the area is very clean and tidy, i love the mini play areas in each section and all the lego models around the walking areas. The lodges are lovely inside

The stay itself was amazing, we didn’t know that we where not booked at the main hotel rather than the new side which wouldn’t be ideal to get to if you don’t drive as they don’t tell you how far it is, the cleaners came in the morning but didn’t empty the bins, we just got new towels and the bed was made, but the rubbish was not taken out or the empty boxes in the room which was a bit of a let down.

Clean room, good amenities, I like the fact that they have small things to help families like smaller toilet seats. Very suitable for families with toddlers.

Excellent experience, clean and tidy and spacious

Paint flacking in the bath room was rubbish under the bed and the lamp was falling apart

This place is really magical, fun and family friendly. Check in was long winded in regards to sorting a card, and not being told which room we were heading too etc.. And although magical and really cool themed rooms to distract you…..the village cabins are fairly grubby - it was sons birthday and he didn’t want to play with balloons as dust and hair was all over them. There was writing and crayons etc on wall and the toilet was dirty too. But overall the magical distraction keeps your eye away and your child has so so much fun that the rest doesn’t matter! (But if your thinking of spending out and expecting magical and immaculate don’t do it) All you can eat buffet breakfast and cooked breakfast is super yummy and you can meet a character which was really brilliant!!! Including Gluten free!! Evening entertainment was lacking but the Lego bricks in the restaurant help! (Food and drinks pricey as expected!) we ordered takeaway! Don’t forget to ask for your parking vouchers so you can go in and out for free if needed.

Hotel is fantastic for the family. The room could have been cleaned better. Excellent location. Room are a good layout and lovely surprise for the kids

Room wasn’t clean. Chocolate wrappers left on the dressing table when arriving to room. Room was very dusty, like everywhere. The bathroom walls had toothpaste splatter around the sink. Room also smelled musty. Not worth the money at all! Premier inn is better and so much cheaper.

Property was very clean. My toddler loved the treasure hunt in the room and the many playgrounds in the village. Also lots of photo opportunities with lego characters.

Hotel was amazing for the kids. They were so excited seeing all the Lego, completing the treasure hunt in room to open the safe and see their treasure. The swimming pool was fun, although a few of the jets were not working. The kids loved the bunk beds in the room, and the rain shower. There were a few cobwebs around the window handles and a bit of damp smell in the hallway but otherwise very clean. It’s great that you can just walk straight into the resort from the hotel and go on some rides 30min earlier than general public.

Great stop with the kids before Lapland Uk, evening entertainers till 8.30/9pm, beer on tap to be avoided and heard the restaurant is overpriced and no good but ate before we got to eve and the play areas were great, room really great for fam with cute treasure hunt for kids and Lego gift

The rooms were great for the kids, as were the facilities inside the hotel. One thing that is not good is the door locking, not overly secure, and the childrens bed area is close by. Think a bolt high up iwould be a goid solution.

Designed around children very noisy

Lego characters scattered around the grounds are engaging for children. As is the Lego in rooms, VR effects and mood lighting in the bedroom. Play areas around the site are excellent and the reception and restaurant are well run and organised. Lodges are fairly basic but have all that you need.

There are loads of things to love about this hotel but the rooms aren’t one of them. They are pretty old and tired. The lift situation is chaotic as there aren’t enough of them and lots of people checking in with kids and luggage. The resort overall is pretty cool. The pool was fun (a bit small),

Great for kids just not during a heatwave. No A/C at this price point is criminal!

Great themed family room, entertainment was excellent. Would highly recommend

A great hotel for it proximity to the main attractions in the area, but the bedrooms are looking a little tired and in need of some TLC

Incredible for the little ones, amenities within the room were fantastic. They absolutely loved the treasure hunt. The room was decorated amazingly and was extremely clean. Just a good score with regard to the adults though, I would have liked to have some biscuits as part of the coffee-tea area as there was nothing with our brew after sitting down a long day. Milk is only just enough for one coffee or tea. Coffee machine made luke warm coffees. Headboard is rock hard would be more comfortable with a softer one.

Brilliant stay! The kids loved it, however one thing I will say is we was in room 207 and the treasure chest hunt within the room does not match up and it was impossible so I ended up goggling it and other people also staying in that room said that it didn’t work so luckily the code was shared on there which we used. We will definitely be back as my children would like to try the priate room next!

Staff were very nice and helpful

Awful experience from as soon as we tried to check in resulting in 2 payments instead of 1 being taken. Staff very unhelpful in trying to resolve the issue

Great stay and lovely staff. Would definitely stay again. My little one loved it (3 years old), only needs a little step for little ones to reach the sink and toilet.

Terrible: arrived at 5 after flight was canceled and stuck after hours to come to a hotel with VERY rude staff. Yelling that I should have checked in online. Which we were unaware of. Room was not even ready. Then the staff lied to us and made us wait another 40 minutes by telling us housekeeping was putting the toys in the safe for the kids. We get to the room, no toys, no sheets, room is not very clean. A lot of the amenities were unclean, example play areas. Had to go to the desk 2 times back to rude employees to continually ask for the toys. Had to request linens for the beds. The store really only has legos and the hours are 10-6, not very convenient. I would recommend staying at a motel 6 or super 8 before recommending this hotel. The rudeness was unnecessary and uncalled for. Especially at a resort supposedly geared towards children. They may want to hire employees that actually like children. Do not waste your money.

Stayed in Woodland area and weren’t notified ahead of time that it’s a far walk from main hotel. Our already expensive Uber dropped us at the hotel only for us to find out that we had a long walk uphill to get to our actual room. We were also disappointed to find out we didn’t have access to the pool. Ended up okay as the kids loved the playgrounds at the place we were at. Restaurant waitress service was terrible! They stood around chatting and visiting while many of us tables were ready to order. You had to go up to a server to ask to order. They never checked on us to see if we needed anything else or how we were enjoying our meal either. Ate two meals there and this happened both times. Kids did love it there overall though, so although it was expensive, it was a really fun place to stay at. Just wish the servers would be more attentive and would actually pretend they care to help you even if they don't genuinely care.

Comfortable clean hotel and sweet nature trail. Customer service absolutely terrible. There is a quiz and treasure chest in the room but our chest didn’t have a lanyard so afield at reception to have one and reception staff said they were discontinued at the hotel (even though lots of children wearing them). Saw the housekeeping team in the morning who had a whole stash of them and happily provided two for the children. Breakfast in the morning we were told we could only go at 9.30 (hotel guests can access park at 9.15). Went to breakfast at 9.15 and the breakfast hall was empty. Stood and waited 15 minutes to be seated (no one at the desk). Taken to table and just left, not not told about drinks or cereals or how to order so left waiting for a waiting member of staff to return. Husband ordered a Costa latte from the bar at usual Costa cost to be given Luke warm water with done coffee granules thrown in and the “barista” to then argue that it was a latte (manger stepped in and made an acceptable latte). Went to the park and unlike the other two hotels there is no dedicated entrance for hot guests so had to join very long queue to enter the park. The hotel parking is with coach parking so took over an hour to exit at the end of the day. No swimming pool facilities like the other two onsite hotels. I absolutely do not recommend this hotel, especially for the very high cost. If you want to stay at a LEGOLAND hotel pay the extra to stay at one of the other two.

Fantastic time at the woodland village. Staff were absolutely wonderful, accommodation was great and the area was perfect for families. Lots of out door play areas. Lego creations spots inside the clubhouse. Food was nice Entertainment was good We celebrated a birthday and the staff where lovely and went above and beyond

Amazing hotel for families! So much detail into decorating, the rooms were themed fantastically - our little girl loves the treasure hunt within the room, excellent added touch! Staff were brilliant and very helpful! Food was over priced and breakfast was ridiculously busy with not enough staff to mange but that was the only thing letting the hotel down!

Self check in a disaster with 3 attempts to payand now with 2 pending transactions of 286 pounds, night staff seemed clueless and unable to help. Room made up for 4 people, but we were 5 so had to ask for more bedding and towels. 2 x coffee in room very stingy. Seems everything you need you have to book online, such as breakfast. But day staff more helpful who managed to email a receipt ( no staff managed to print one!).positives.. kids loved the pirate room, pool and breakfast.

Excellent accommodation and the staff couldn’t do enough for us, on our late arrival. Will definitely stay here again

Not worthy a penny!!! Overated! Overpriced, mold smell carpets- horrible food restaurant choices with reservations only! Not convenient to shipping, eating or any transportation . Staff was so mean and quite unprofessional- possible racism practices exhibited at front desk

Lovely stay at the Woodland Lodges, quite unexpected actually so thought I’d write a review. Staff were super attentive, the breakfast was great and the property and areas (mostly*) were exceptionally clean. *Mostly because there was a dog poo near the reception the whole time we were there that I had to keep reminding the kids to avoid. A fantastic stay though! Worth noting as it’s so close to Heathrow planes overhead are a permanent feature, through the night too, but it didn’t bother me.

Stayed in Woodland area and weren’t notified ahead of time that it’s a far walk from main hotel. Our already expensive Uber dropped us at the hotel only for us to find out that we had a long walk uphill to get to our actual room. We were also disappointed to find out we didn’t have access to the pool. Ended up okay as the kids loved the playgrounds at the place we were at. Restaurant waitress service was terrible! They stood around chatting and visiting while many of us tables were ready to order. You had to go up to a server to ask to order. They never checked on us to see if we needed anything else or how we were enjoying our meal either. Ate two meals there and this happened both times. Kids did love it there overall though, so although it was expensive, it was a really fun place to stay at. Just wish the servers would be more attentive and would actually pretend they care to help you even if they don't genuinely care.

Comfortable clean hotel and sweet nature trail. Customer service absolutely terrible. There is a quiz and treasure chest in the room but our chest didn’t have a lanyard so afield at reception to have one and reception staff said they were discontinued at the hotel (even though lots of children wearing them). Saw the housekeeping team in the morning who had a whole stash of them and happily provided two for the children. Breakfast in the morning we were told we could only go at 9.30 (hotel guests can access park at 9.15). Went to breakfast at 9.15 and the breakfast hall was empty. Stood and waited 15 minutes to be seated (no one at the desk). Taken to table and just left, not not told about drinks or cereals or how to order so left waiting for a waiting member of staff to return. Husband ordered a Costa latte from the bar at usual Costa cost to be given Luke warm water with done coffee granules thrown in and the “barista” to then argue that it was a latte (manger stepped in and made an acceptable latte). Went to the park and unlike the other two hotels there is no dedicated entrance for hot guests so had to join very long queue to enter the park. The hotel parking is with coach parking so took over an hour to exit at the end of the day. No swimming pool facilities like the other two onsite hotels. I absolutely do not recommend this hotel, especially for the very high cost. If you want to stay at a LEGOLAND hotel pay the extra to stay at one of the other two.

We are just back from an amazing 3 night stay at the Legoland resort hotel. The hotel is fantastic, so much for children to do, we loved the Themed rooms and the entertainment for the kids. The early access to the parks when you purchase park tickets is an added bonus to beat some queues. It’s just short walk from the hotel to the park. Would definitely stay again!

First time staying here. Loved it. Food in restaurant was expensive but was really nice and very nice and very quick service. Room was awesome and some nice touches for the kids. Free parking aswell

We had a lovely stay at the legoland resort, we booked it the day before as a last minute decision and were so happy we did. The receptionist at check in was fab, I think he was called Jay, he made our experience kick off to a great start! The room was brilliant, love the separate area for the children and we all enjoyed the treasure hunt! Such a lovely touch, and theres so much to do in the hotel we couldnt believe the choice! There were a few areas in the room that need a quick once over (cobwebs in the corners and dirt on the bins/ceilings) but it didnt feel dirty. Our room was perfectly placed, however we were right behind the dragon so we struggled to sleep with the light. Parking was so convinent and access to the park the next day was amazing! The whole thing felt so magical, food wasnt great and really over priced but its a theme park, we understand. Overall we had a great time and would stay again :)

A great hotel for it proximity to the main attractions in the area, but the bedrooms are looking a little tired and in need of some TLC

Hotel is fantastic for the family. The room could have been cleaned better. Excellent location. Room are a good layout and lovely surprise for the kids

Hotel was amazing for the kids. They were so excited seeing all the Lego, completing the treasure hunt in room to open the safe and see their treasure. The swimming pool was fun, although a few of the jets were not working. The kids loved the bunk beds in the room, and the rain shower. There were a few cobwebs around the window handles and a bit of damp smell in the hallway but otherwise very clean. It’s great that you can just walk straight into the resort from the hotel and go on some rides 30min earlier than general public.

Hotel was great including room treasure hunt & surprise gifts & playroom. Food in Bricks & park not! Mainly unhealthy options for children apart from fruit. Cereals all least healthy options. No wholemeal bread. No dairy free options at ice cream station. Fizzy drink stations very obvious in hotel & park water refill not. We had booked 2 nights dinner but cancelled the 2nd. Other than food hotel was a fun experience and our 2 grandsons 5yrs & 3.5yrs really enjoyed it.The staff were very helpful when there was a surprise missing from the safe. Swimming pool also good. It would help if there was somewhere a 2nd parent / carer could sit and watch as i had to leave session earlier to fetch forgotten goggles but would have to have got changed again to go back in. Staff members helped by taking them in.

We loved our stay at Legoland for our son’s birthday. Food was lovely and came out quickly. Room was lovely, slightly dated but clean and plenty of room to run around! The treasure map and gift was a lovely surprise.

Stayed in Woodland area and weren’t notified ahead of time that it’s a far walk from main hotel. Our already expensive Uber dropped us at the hotel only for us to find out that we had a long walk uphill to get to our actual room. We were also disappointed to find out we didn’t have access to the pool. Ended up okay as the kids loved the playgrounds at the place we were at. Restaurant waitress service was terrible! They stood around chatting and visiting while many of us tables were ready to order. You had to go up to a server to ask to order. They never checked on us to see if we needed anything else or how we were enjoying our meal either. Ate two meals there and this happened both times. Kids did love it there overall though, so although it was expensive, it was a really fun place to stay at. Just wish the servers would be more attentive and would actually pretend they care to help you even if they don't genuinely care.

Swimming pool area in desperate need of a refurb, very disappointed. Food for dinner too expensive

We stayed out of season so the value for money was great. I’m not sure if had of paid the higher prices if I would have felt the same . Our only criticism was the choice and quality of the breakfast served . We had a full English which was clearly precooked and had been sitting it was luke warm and tinned mushrooms were just awful. Shame as this really was our only gripe.

Fantastic time at the woodland village. Staff were absolutely wonderful, accommodation was great and the area was perfect for families. Lots of out door play areas. Lego creations spots inside the clubhouse. Food was nice Entertainment was good We celebrated a birthday and the staff where lovely and went above and beyond

I wasn’t particular impressed. Reception staff were very unhelpful at check in pointing to the screens, but I tried to explain I didn’t have the number it was asking for. The room was a nice size family themed room with bunk beds and a double bed. The bricks restaurant was over priced and very average. The staff made us stand at the counter until the restaurant opened, but I couldn’t understand why we could have just been seated to wait. Breakfast was very average too, service was cold and no interaction with children or anything, which you would expect. It was just an undercooked buffet, but served from the kitchen. Swimming pool was tired and busy, then cut short because someone had defecated in the pool. The changing room felt unclean and needs a revamp. The Lego play room is excellent, but the coffee bar had a machine which didn’t work (very handy) and no explanation of where we could get a coffee. I found overall service so strangely cold / off.

First time staying here. Loved it. Food in restaurant was expensive but was really nice and very nice and very quick service. Room was awesome and some nice touches for the kids. Free parking aswell

Amazing hotel for families! So much detail into decorating, the rooms were themed fantastically - our little girl loves the treasure hunt within the room, excellent added touch! Staff were brilliant and very helpful! Food was over priced and breakfast was ridiculously busy with not enough staff to mange but that was the only thing letting the hotel down!

This place is really magical, fun and family friendly. Check in was long winded in regards to sorting a card, and not being told which room we were heading too etc.. And although magical and really cool themed rooms to distract you…..the village cabins are fairly grubby - it was sons birthday and he didn’t want to play with balloons as dust and hair was all over them. There was writing and crayons etc on wall and the toilet was dirty too. But overall the magical distraction keeps your eye away and your child has so so much fun that the rest doesn’t matter! (But if your thinking of spending out and expecting magical and immaculate don’t do it) All you can eat buffet breakfast and cooked breakfast is super yummy and you can meet a character which was really brilliant!!! Including Gluten free!! Evening entertainment was lacking but the Lego bricks in the restaurant help! (Food and drinks pricey as expected!) we ordered takeaway! Don’t forget to ask for your parking vouchers so you can go in and out for free if needed.