River Road Motel

ALI WAS VERY GRACIOUS AND KIND BUT THE PROPERTY HAS CHANGED. THE COLOR IS BLACK VERSUS WHITE,THEY NO LONGER HAVE ICE MACHINES, THEY SAID ON THE WEB PASSES TO CHULA VISTA BUT THATS NOT TRUE. THEY NO LONGER DO THAT. TOO BAD THE NEW OWNERS DONT KNOW WHAT THEY ARE DOING. HAVE BEEN GOING FOR YEARS, WE WILL NOT BE GOING BACK. DID NOT FEEL SECURE WITH THE HOTEL KEY CODE, THEY SEEM TO ALL BE THE SAME NUMBER.

So what type of a motel/hotel does not provide towels?! They say on their site they have an ice machine, they do not. No soap or any type of amenities. Coffe? Well, their was a few k cups, no clean coffee cups. Would NOT recommend or stay again!

We had a wonderful stay at River Road. It is very low key and offers no amenities and that's ok! We just needed a basic place to sleep. The rate was extremely reasonable, check in was fast and easy and its clear the manager is here to make your stay great. Would definitely stay again!

Upon viewing photos of this motel, it looked charming. Upon arrival, I was shocked! The exterior was tar papered and graffiti everywhere. Remodeling or NOT, what a misrepresentation. I asked for the King bed and received a Queen. I reserved with a credit card but I asked to pay cash upon arrival. Of course, they charged my credit card and now I have returned for insufficient funds fees. There is no hair dryer, coffee maker (web page says free coffee and ice), no ice. No cups in the room & only 2 medium sized, mismatched towels. Only 1 washcloth & NO hand towels. The shower curtain was over a foot too long. It is virtually impossible to find anyone at the front desk to ask for extra towels, etc. “ring the bell or call this #. On my third day, a very drugged out woman who claimed to be the on site manager said that hadn’t done laundry yet (2PM). Told me to put my sheets and towels outside door. They would bring some. 4 hours later, nothing. When I went to the desk the same woman said that she fell asleep and didn’t have any linens, etc available YET! A couple of small towels and sheets were given to me . No pillow cases. I had make my own bed.( Just a note: when got under the sheets the 1st night, I found a narcotic pill that wasn’t mine.) No lamp by the bed so I had only one other lamp across the room . I fell trying to find the bed, bruised my leg & hit my head. I have a concussion.) Talked to another so-called mgr upon departure. She claimed that they were always available.

Office closed 9:00-we got here at 8:30 and it was closed. Curtains didn’t cover the windows so we had to use blankets. Had a holder for a hairdryer but no hairdryer. Very old & spartan. But you get what you pay for.

The room had only one light in it. There was a hole in the bathroom door. No top sheet on one bed and pillowcase looked to be dirty. Electric base heater falling wall. In bathroom open bar of soap and we didn't open it. Bottle of shampoo was a partial bottle left over. In all we didn't stay!

After checking in & saw the room it was disgusting. Health department should he notified. Stains on carpet. Broken widows .we immediately checked out & demanded a full refund. Their website is deceiving & needs to be updated looks nothing like the pictures. I wouldn't let my dog stay there.

Toilet seat broken Dogs barking from front office No hot water Dirty linen found wash cloth above shower rod Blinds broken could see in from outside

Stay away!!!! Dirty, not enough curtains on first floor room. No smoke alarm Peeling paint on bath room floor. Towels smelled like smoke. No toiletries in room. One small light en entire room. Room wasn’t clean. Would never stay again.

Light next to bed didn’t work, bed sheets were dirty, face towel was disgusting, shower had dirty soap left in it. Very noisy

There is an expectation when you book a hotel/motel that at the very least, you will have a decent bed, you will feel safe, and the environment will not pose any health issues. Unfortunately that is not the case with this motel. We arrived and were immediately suspicious. The parking lot is dark. No cars present other than ours. Check in although easy only lended to our apprehension. An aggresive dog is present at the front desk and the coffee maker doesn't work Upon entering the room with a hand written code on a sheet of paper.. yup.. anyone could have this code, we knew this was a very poor choice and not indicative of the pictures on the internet. Once in the room.. the smell of mold overtook us. It was clear that there had been, or still does, have or had severe water damage at some point that had not been fully remediated. I'm allergic to mold so my reactions started immediately. One of the beds swayed in the middle and had a downward slant to the foot of the bed that could not be slept in. Upon examination, this bed was supported by several pieces of previously wet plywood boards. The curtains wouldn't shut (they were hung wrong), the only window that would open had no screen or lock. The wall unit air conditioner had 3/4 inch of dust. Cant turn that on. Stains of makeup or blood on the comforters.. We left and although promised a refund.. I'm doubtful. Young lady at the front desk was nice but helpless.Got a hotel elsewhere. NOT RECOMMENDED!!!

Sheets were dirty. Garbage was left on the bathroom floor. Mirror was dirty. No towels.

Made the reservation by mistake so I tried calling left messages and nobody returned my call so I decided to still make the trip. When I got there, the lobby was locked so you have to ring the bell. When I went in, it stink like dog pee, and poop as a matter of fact, there was a dog turd in the lobby. The lady was really nice though, she apologized for the accident and proceeded to clean it, but the strong odor seemed like it’s been there for days. Room was very spacious and clean. The floors needed to be swept and mopped, I had brand new socks on and they got dirty real quick. The bathroom was stocked and organized but it was missing washcloths. Bed was comfortable. Not bad for $60/night.

Went to check in at 3pm and none of the keys were ready because they were cleaning. Once we got to our room it was nasty. Floor was not vacuumed, vomit powder on the floor, bathroom wasn’t clean just wiped down. Mirrors were dirty and there was no hand towel, soap or toilet paper! There were even dead bugs on the wall. Went back to the counter and explained the room situation she said she didn’t believe me! I said see for yourself and asked for a new room, the owner said they were booked solid but she would give a refund and started clicking away. I asked if we get to keep the room she said no you need to leave so I told her to wait because we just got here and don’t know if there was anything else available. (There was not) so I said well can you at least have someone reckless our room. She sent her kid to vacuum… Her son said they ordered supplies last week and would be here today (checking reviews they were out for 3 weeks). Then they double booking our room because we had a gentleman walk in. To top it off our ac kept cutting off and wouldn’t go back on. It was hot and humid, so the room became very stuffy and uncomfortable. We left and when asked for a refund I was told no. Ontop of that! We saw her son at the bar before we went to check in and he was hammering drinks down. Noticed him at check out. And he was hitting on some of the ladies coming in to check in. (We know it was him because she was next to us) Stay far far away from this place.

Motel was horrible wifi was horrible couldnt watch any tv while going asleep loud and noisy there. Holes in walls no extra towels floor was filthy window blinds were horrible took 10 mins to get hot water for showers tv was on the floor just horrible all around

Rooms are not safe

Worst stay ever. Very noisy. Wide gap around door so you heard everythig from outside. Up and down stairs, people talking, cars running etc. No security chain on door. Beds seem like hide away beds. Single matress and very uncomfortable. No carpet on floor. You could feel the sand on floor. No drawers for clothes or hangers. Internet so bad you get kicked out every five minutes or less. And the tv kept going out also. They had Roku which is internet. No list of tv channels or how to connect to tv. We left after one day. Only got a hour of sleep if lucky. Never again.

Not worth the price ideal for being close to downtown but everything is bad. Got there at 2p wouldn’t let us check into 3 and we were the only car in the lot and people that stayed there overnight. Bed are very uncomfortable and at least hang the 24 inch tv on a wall was placed on a side table in corner.

Door and door hardware seemed flimsy and easily breached. No inside door chain. One bedside lamp was the only light in main room. Colored bath towels due not instill confidence they are properly laundered. Parking area and area around door not cleared of snow. Only one small inadequate rug inside door. One very thin sheet and and a bed spread, no bed blankets.

Location was great. Stayed on the lower level which was not good due to family above us being up at 4:45am and they sounded like a herd of buffaloes. So needless to say we got little sleep and left much earlier than expected.

We ended up not staying. We went to check in to the room and used the code to unlock the door. The place was pretty much as expected for the price, but as we tried to leave for our event, we could not get the door to lock. Apparently a piece was missing from the lock. I went to the office to try to get the issue addressed, but at 6:00PM the office door was now locked. We had to leave for our event and ended up just not coming back (drive home instead). I assume at this point there are no refunds.

The room we had could use some improvements. The toilet paper holder was not attached. The shower was very dark. The mattresses were decent, but I'd bring your own bedding.

The rooms were big, clean and it was close to downtown shopping and restaurants

Made the reservation by mistake so I tried calling left messages and nobody returned my call so I decided to still make the trip. When I got there, the lobby was locked so you have to ring the bell. When I went in, it stink like dog pee, and poop as a matter of fact, there was a dog turd in the lobby. The lady was really nice though, she apologized for the accident and proceeded to clean it, but the strong odor seemed like it’s been there for days. Room was very spacious and clean. The floors needed to be swept and mopped, I had brand new socks on and they got dirty real quick. The bathroom was stocked and organized but it was missing washcloths. Bed was comfortable. Not bad for $60/night.

On the website it says free water passes and when we got here it does not. Than I paid for a king and they gave us a very very uncomfortable queen. Only one wood chair to sit in and the air conditioner is so old and loud.

The manager was awesome and very accomodating

we got there at 5 to check in note on the office door be back in 20 minutes so we waited as we watched 5 other people try the door finally called after 45 minutes she said 5 more minutes 15 minutes later they came . Checked in went to room it was filthy no towels air conditioner wouldnt work tv wouldnt work . Went back to office and asked to be refunded because of conditions of the place they were really nice about and said no problem i could have a refund. Its 5 days later they charged my account tried calling them the phone is discounted. My bank is disputing the charge . Lesson learned

We got to the property at 8:25pm and there was no one in the office. We rang the bell like the note on the door says to, knocked but no answer. I called the property numerous times and left a message and also wrote a message to them but have yet to hear back. We walked around the property trying to find someone but could not. We were unable to check in so I contacted Expedia and they were not able to get ahold of the property either. Their office hours posted are showing them being open until 9pm.

Had to ring a doorbell to check in which was unanswered for hours. Room was unclean, electrical outlet was hanging outside of the wall, a few bugs were found squashed on the wall. Curtains did not cover the window so we hung our own beach towel to have privacy because the room had no towels in it. Tried to request towels but the doorbell was not answered. We Felt unsafe so not recommended

No one ever answered the office door or phone calls / voicemails so we never stayed at the River Road. We ended up getting a different motel room close by.

They canceled my trip day of when i was standing there checking in. It was the 4th of july telling me to find somewhere else to stay. After 5 hour of driving here, i had to spend another 3 hours finding somewhere else to stay.

Was unable to check in because the office was closed and no one answered the door or the phone. We had to go and find another hotel to stay in. They offered a refund which still has not shown up.

This was the worst experience ever in my travels. Basically I received a call on the day of checkin that the hotel was overbooked. Because I was on a tour I couldn’t take the call so River Road Motel left me a message. I called back after my tour and left a message for the reception at River Road Motel to call me back. She never called me back. I arrived at the hotel after driving over an hour from Harmony, Minnesota to the motel in Wisconsin Dells. A girl past my husband was obviously upset after leaving the motel office. She said that they were overbooked. The door at the motel office had a note on the window to push the doorbell for service. As soon as the receptionist (Sarah) opened the door she told us “We are overbooked and I already turned away 5 people!” My husband works as a manager at a hotel and told her that she should find us another hotel because we drove ver far to stay at the River Road Motel. She said that she was working on that. She wanted our phone number so that she could call us back but it was already after 4:30 pm. She said AmerInn had rooms and we could try booking over there. She apologized but she really didn’t seem to care. My husband asked for the e-mail of the owner and she said that she didn’t have his e- mail. She finally gave my husband an e-mail for the owner but the e- mail was a bogus e-mail to a contracting company that she is associated with. Very unprofessional service! First time that happened to me!

This places canceled on me when I arrived to Dells. I even booked it 5 months in advanced. Would not recommend unless you want to stress yourself on trying to find at the last minute.

Check in was good and staff friendly enough. Room is fine; for the price, you kind of know what to expect, However, the room had absolutely no towels of any kind. Told the front desk clerk and she said they were being washed and she’d bring them. However, when we got back to room from dinner around 9pm, we still had no towels. Lobby was locked and there’s a bell to ring for apparent service, but nobody came. Tried again in the morning, after 7am and had same experience. Nobody at front desk and no response was o bell. Even called and got no answer. Consequently , was not able to shower. Seems very odd that a hotel in a major tourist spot would be so unavailable and unresponsive to guests.

Nice, old school hotel. Friendly staff, comfy bed and hot shower...all you need... Great location 1/2 block from all the action Wisconsin Dells has to offer.

Close to downtown.

Great stay for the price and being right next to the downtown area during Wo-Zha-Wa festival!

Very close to everything so can park your car and walk.

Location great. Its an older motel so I can't understand why people complain about the rooms. Went there for a few days with my wife and daughter who is 3. Staff is amazing. Very polite and extremely helpful. Very kind. For an older motel and as someone who travels the world, I'm amazed its pretty well kept. The only thing I would say needs work is the locks. Locks fine but door would be able to be opened while locked pretty easy. Just tighten a little. But I had no worries at all. Also the fridge was a little iffy. But worked fine. Only other thing I would change is put blackout curtains on all windows. Light pretty bright in the morning. But not complaining. Room. Room for an older motel was fine. No complaints. First time my wife and daughter have been to the Dells. I felt safe. Clean beds and clean bathroom. Location is awesome. Right by the river and a block or 2 from Wizard Quest and a block from Ripley's. Everything is within walking distance for shopping and eating. Walked the street 3 times. All said, I give this place 5 Stars and I'd definitely come back. My daughter doesn't sleep well anywhere but home, but slept both nights perfectly. All night she slept. I was very comfortable sleeping also. Despite these 1 star complaints, I definitely recommend this place. Just remember, its an older motel, not a 500 star hotel resort that some expect. Its a great place for comfort and polite staff. Thank you for the great stay. We will be back.

The rooms were big, clean and it was close to downtown shopping and restaurants

For the price, it was clean and comfortable with a good location near downtown to boot

The rooms we had were amazing for our stay The couple that ran the motel as so nice very helpful We love this motel we did very little driving every thing in walking distance

Great location walking distance to shops and restaurants. Not overly fancy but clean and accommodating.

We liked the location . Close to downtown. The building is old but rooms clean. Had to ask for extra towels as there were only 2 in the bathroom and only one washcloth. Difficult finding staff at first but very helpful when we found them