Home2 Suites by Hilton Houston Medical Center, TX

We had a wonderfu stay. the staff was friendly and helpful. The conveneince of the laundry and restaurant were an added bonus. Our room was very comfortable and clean. Having a full-size refridgerater and kitchen dishes and utensils goat us through our week-long stay.

It was amazing! From the complementary breakfast, to the parking garage connected to the hotel. I was there recently for Beyonce concert and NRG Stadium is 10 minutes away. Will definitely be back to stay

There aren’t many restaurants around the hotel, but there is a Subway and a small restaurant inside the hotel. There is a pool and outdoor sitting area.

Clean and comfortable. Heated pool was a hit for the kids and outside fireplace patio was nice

Very personable staff. Easy access to covered parking. Tips for free breakfasts should not be taxed (added to room charges).

The room was large and spacious and had a kitchen and all was spotless. It was very quiet. Ice machines on each floor. there is a gym, a laundry and an outdoor pool. There are lobby areas for working. Very nice

My mom needs a roll in shower and a person to stay with her. We are always getting bumped or having to do a King bed shared. Not too happy with that. However we like the hotel and especially the shuttle to the med center

It has a very nice fitness center, food is good enough so you don't feel you have to eat out. Rooms are nicely done for those for extended stays.

The hotel room is very nice. It’s spacious, and clean. The parking is only $15 a night which is refreshing. The staff was very friendly. And people seemed to enjoy the nice pool in the back to deal with the Houston heat. I will stay here again.

Close to MD Anderson with nice shuttle service to medical facilities. Friendly and helpful staff.

The room was in relatively good condition. The bed was a bit too stiff. But I was able to get foam pillows. I did not care for the pet-friendly environment. There was dog feces and urine on the elevator floor with a foul smell. The conditions, in my opinion, were unsafe and unsanitary. I visited this hotel twice within a five-day period and there was only one elevator working the whole time. The single elevator was filled constantly with long wait periods. I observed people with injuries, on wheelchairs, on crutches, waiting for long periods. Most likely, these folks had medical appointments or commitments. Some people were forced to take the stairs from the upper floors to make it to their appointments.

The walls, bathrooms, and carpet were all dirty.

We stayed at this property for a few days dropping my son off at Rice. There was a musty odor from the carpets and multiple requests to the front desk for cleaning and towels and coffee pods were ignored. The dishwasher smelled and their was hair on the inside of the sliding bathroom door. Overall a poor experience.

The hotel was clean, the staff was wonderful, the room was perfect, and our stay was fantastic. Our stay here was absolutely fantastic.

The room was clean and the breakfast was excellent.

This hotel is quite new and in very good shape. Everything works properly and is extremely clean. The rooms are large and comfortable.

The hotel room is very nice. It’s spacious, and clean. The parking is only $15 a night which is refreshing. The staff was very friendly. And people seemed to enjoy the nice pool in the back to deal with the Houston heat. I will stay here again.

The room it self was good, the cleanliness of the restroom was not up to par. The shower and the floor had hair everywhere. The towels had hair in them also.

Wonderful stay! Friendly staff, immaculate facility and great breakfast

Mattress sheets were dirty, fire sensor was flashing frequently preventing to sleep.

Spacious room, good options for hot and cold beakfast

Fantastic room and a great layout. All was clean and the kitchenette was so handy!

AC was super noisy

Tv didn’t work and bathroom door was broke. We had to pay $800 for two nights. We did not get $800 quality.

Very nice hotel, great staff but you could hear the traffic noise.

The room was large and spacious and had a kitchen and all was spotless. It was very quiet. Ice machines on each floor. there is a gym, a laundry and an outdoor pool. There are lobby areas for working. Very nice

Nice hotel. Complimentary breakfast is definitely a plus. Love the microwave and fridge in the room. Lots of space inside the room. Quiet and clean.

It has a very nice fitness center, food is good enough so you don't feel you have to eat out. Rooms are nicely done for those for extended stays.

This hotel is quite new and in very good shape. Everything works properly and is extremely clean. The rooms are large and comfortable.

Very nice and spacious room. Minutes from NrG Stadium. Free parking!

Very helpful front desk staff and shuttle driver was friendly.

Carlos, Elijah, and Anesha were very courteous and very professional during our stay.

The staff here helped me figure out a booking issue and was so helpful and nice. The hotel is great!

The staff are super nice. The breakfast is hands-down, the best free buffet breakfast I have had in a hotel. The rooms are always clean and very well kept. The star of the show is their cleaning crew who will clean your room. Anytime you ask them to. The location of this hotel is also one of its best benefits. Not only is it close to the medical center, but it is directly across the street from Herman Park, which is you many miles of trails to walk on in the morning and enjoy a little nature.

Yes. Elijah, Kermit, Carlos and Anesha were very helpful and professional.

Stayed 3 nights. We were told housekeeping would happen every other day. Still had to request it on the second day. Other than this, a very nice stay

My teenage sons and I stayed here for a week at Christmas to attend the Christmas Day Houstons Game. I have many things to say so will start with the good. Most of the staff are very nice and helpful. The breakfast is amazing with the best potatoes and homemade salsa but does have little change, every day is the same. The pool is lovely and my boys enjoyed it. Now some of the bad. The front desk staff are constantly on their phones and when you ask them for help, they were usually attentive but just always standing there on their phones which I found very unprofessional. One staff member has to be mentioned and that is Talisha, she checked me out when we were leaving and was extremely snotty, she refused to take cash for my room charges because she said that a manager has to be present and there wasn't one standing there. She put those charges through without my consent on my credit card before I could have the option to pay cash and then told me that it would take days to reverse, doing this just so she did not have to deal with taking cash. While I had this interaction with her, she was constantly scrolling her phone right in front of me. Absolutely horrible customer service. This hotel has a shuttle driver that is supposed to be available to take people a distance of 3 miles but every single time we asked him to take us somewhere within those miles, he said no. This is not a service that the hotel should provide if you are not going to enforce it.

Victor who drives the shuttle is kind and compassionate with those of us going for medical appointments. I appreciate his commitment to providing excellent service. The hotel is clean and convenient. This was my third stay-

Check-in time is 3:00 right? My husband and I tried to chk in at 3:40, the registration person had a rude & care-less attitude telling me there were no rooms ready right now, would it be easier for me to come back later? My reply was NO, so I walked to car to let my husband know what had just happened. He went in got the same rude person and she told him the same thing, no room was available, but the Check-in person standing next to her over heard the conversation and pointed out that there is a room available, a king bed that we requested! My husband requested from her to speak with her manager's manager about her rude and unfriendly attitude and her whole demeanor changed. After getting into our room, I was washing my hands and the sink was filling up with water from extremely slow drainage. We had a hard time closing the bathroom door, it was hard and loud trying to close it each time. The breakfast was cold and tasteless - AWFUL! A hotel at this level has to do better and we deserve better.

The customer service was top-tier.

This venue was perfect for going to the NRG for a concert.

Great hotel for proximity to Texas medical center. Hard to walk to other locations though. Shuttle only runs during the week so you are stuck taking Uber. Restaurant didn’t open to 5pm so ver limited food options close to and at the hotel. Daily breakfast Buffet was good with plenty of options. Hotel was clean and staff were friendly.

Quiet, convenient, modern, and clean. For the medical and museum districts, This is perfect.

Loved the location. Centralized to many things and very convenient.

Great stay with convenient access to Rice University.

The staff are super nice. The breakfast is hands-down, the best free buffet breakfast I have had in a hotel. The rooms are always clean and very well kept. The star of the show is their cleaning crew who will clean your room. Anytime you ask them to. The location of this hotel is also one of its best benefits. Not only is it close to the medical center, but it is directly across the street from Herman Park, which is you many miles of trails to walk on in the morning and enjoy a little nature.

Perfect Location to one of the best Hospitals in the US.

Super helpful front desk folks, nice parking structure attached to the back, and a pretty new and very clean and comfy building and room. It's pretty close to the highway so it's easy to drive from there to lots of stuff in the area, but a really short drive to the Med Center, Hermann Park, the Museum District, and Rice University.

Visiting MD Anderson and the hotel was very convenient to the hospital.

Close to MD Anderson with nice shuttle service to medical facilities. Friendly and helpful staff.

Staff were friendly and very helpful. Rooms are comfortable and clean. Food was very good - ate complimentary breakfast and had dinner in restaurant teice.

Very nice hotel, excellent breakfast!

Free Breakfast and it was fabulous.

The room was nice, breakfast buffet was good. Only real issue was the price for dinner in the restaurant. The food we had for dinner was good but in my opinion over priced. It was $21 for the cheeseburger with fries.

Hotel was clean and comfortable. Staff was friendly and the breakfast option was awesome. I also enjoyed having options to order food and drinks at night.

The staff are super nice. The breakfast is hands-down, the best free buffet breakfast I have had in a hotel. The rooms are always clean and very well kept. The star of the show is their cleaning crew who will clean your room. Anytime you ask them to. The location of this hotel is also one of its best benefits. Not only is it close to the medical center, but it is directly across the street from Herman Park, which is you many miles of trails to walk on in the morning and enjoy a little nature.

Breakfast was surprisingly good. Variety, well cooked and fresh.

More wait staff could have been provided in the restaurant on site. It seemed to be only two waitresses for a restaurant full of people. With that being said, the young ladies do a phenomenal job given the circumstances.

The breakfast had a great selection. Staff was really nice and the hotel was well maintained.

All good stuff! Fitness room is awesome…complimentary breakfast is great, and rooms are clean and spacious.