Embassy Suites By Hilton Alpharetta Halcyon

Friendly and very hardworking staff. Location is convenient to shops, restaurants and greenbelt trail. All walkable. Gym and pool are really nice and the breakfast is made to order with a good selection. Downside is the paid parking and very little room to offload. Also, walls are thin when rooms have adjoining doors. Not a lot of close green space for dogs too, need to walk a bit to find some grass.

New, modern and well located. One of the elevator doors was malfunctioning, closing on passengers.

Clean hotel. Free breakfast. Nice elevators nice facilities the pool was cold

Multiple issues- my parents room phone didn’t work ( there were others complaining about the same issue) it took 4 hours to get a tv remote. No hot water Bugs in fitness center I’ve stayed there lots of times and the peloton had never worked

The hotel wss beautiful and clean. The staff was attentive and friendly. The parking was odd. They had valet for $27. And self parking was $20. The garage for self parking is also used by the shopping and dining area adjacent to the hotel. I never saw a sign to say that it wasnt a free garage. The only time that a price was mentioned was during check in. It seemed like ir would be ok to park for free. Im not sure if paying the hotel provided security monitoring or something differerent. It just seemed odd that there was a charge to park where it was free to others.. The garage also isnt facing an open door to the hotel. So it can be a little bit of a walk with luggage. But overall I would definitely again.

Great room and service. Pool was unheated and cold, exercise room stank of ancient sweat.

$27 Valet, $20 Self Parking per day should probably be more predominantly highlighted as we were unprepared, but based on the size and overall convenience of location, this was the only downside as the property is very clean, very well kept, and the breakfast experience is wonderful. A great stay at a mid-luxury suite accomodation

The property was clean, the staff was very kind and easy to work with through check-in and our stay. The only negative was the pool. We had hoped to have some time to swim, but the pool was murky and you couldn't see the bottom. Hopefully, they are able to get the pool treated before we have there guests stay there.

Nice property. Pool closed for the week. My son very upset, it’s the reason I chose this place

Excellent hotel, I have an issue with the way parking is handled, if you use valet you are expected to tip every drop off and pickup. If you use the texting to tip there’s a surcharge on top of the tip for using the service. There was also an additional $5 charge daily state manual tax, I don’t like surprises. Very nice hotel and staff.

This hotel is in a great location. I really enjoyed the amenities and condition of the hotel. There was a sports tournament the weekend we were here. The parents went hard on Saturday night. The lobby looked like a frat house Sunday morning. The garabe cans were all over flowed with beer cans, wine bottles and food. There was garabe sitting out on the desk in the nool by the front door. This did get cleaned up after the breakfast rush. I was blown away it was not handled the night before by the overnight team.

The entire property has a very upscale feeling, and the room was comfortable and very clean and spacious

The service was top notch. Two issues: the tile floor was so dirty that after wiping up some spilt water the towel was black. It was reported to the front desk. Parking is very expensive for a hotel located outside of the city.

Very nice and super clean. Staff was very friendly as well. I will definitely be back.

When we get in the room, the bathroom (toilet) was dirty with pee on the seat… after that I don’t have to say nothing else!

We go to this hotel often for sports. Everything is always clean. Staff is always kind. And everything is consistent. Definitely recommend this location to everybody!

Everything’s was great from staff to cleanliness and location

Very clean and excellent breakfast

Rooms were great! Super clean hotel!

Great property and really close to eating/shopping.. Staff- the front desk staff were kind and polite even though there were a few weddings and the hotel was packed. The valet staff were attentive and always checked to see if you needed assistance to unload or just general info. The property itself is CLEAN!!

Friendly and very hardworking staff. Location is convenient to shops, restaurants and greenbelt trail. All walkable. Gym and pool are really nice and the breakfast is made to order with a good selection. Downside is the paid parking and very little room to offload. Also, walls are thin when rooms have adjoining doors. Not a lot of close green space for dogs too, need to walk a bit to find some grass.

Very clean. Close to shopping and dining. Love the separate living area from the actual bedroom...feels like a small apartment.

The room was spacious and nice. The AC was set too high and maintenance had to be called to fix the air which was greatly appreciated. However there was a wedding at the site and the noise was so loud that it sounded like people were jumping on the bed and jumping off onto the floor above us. The front desk was called to complain about the noise however the noise did not quiet down until about 3 in the morning. When I complained to the front desk again, all I was told was that they were sorry but there was a wedding and an after party. I felt as if my friends nor I were given any consideration for our lack of sleep.

Very nice hotel! Room was very spacious and clean and modern. Great location!

This hotel is a MUST! Run don’t walk there! It was stunning, clean, new and beautiful. I will say I’ve stayed at 4 Hilton brands and y’all need better mattresses. That would be my suggestion honestly.

Very nice hotel. Staff is friendly and knowledgeable. The only reason I didn't give 5 stars is because the room temperature wouldn't go below 67 and I like to sleep at 63 or 64 degrees.

Enjoyed our stay! The lobby bar was exceptional, especially the appetizer sampler; Erica was so nice and we enjoyed talking to her as she made our delicious drinks. Only issue was that the thermostat wouldn’t go below 70 and it was warm during the night.

Great location. Clean and spacious rooms.

Being earplugs. The hotel is lovely but the walls are thin.

Clean, quiet, great room. One of the best rooms I’ve experienced and I’ve traveled for years.

To say my boyfriend and I are infuriated would be an understatement. I called the hotel earlier on the day of our reservation to see if there was any way we could check in at 3pm instead of 4pm. The woman I spoke to assured us she would talk to the head of housekeeping to prioritize our room. Unfortunately, we were running late anyway and didn’t get to the hotel until 4:15pm. Reminder that checkin time was originally 4pm. We waited in lin for almost a half hour, as only one person was working at the front desk. The woman at the desk then informed us that our room was not ready and had not been cleaned. We informed her that we needed to get ready and leave the hotel by 5:15pm in order to make it to a wedding we were going to. We communicated this, and she directed us to get ready in the public bathroom. When we voiced our frustration that we would not make it back to the hotel before midnight, missing our check-in window, she said there was nothing that could be done. We responsibly showed up during check-in time, an hour before we needed to leave the hotel, and because our room was not ready, we got screwed out of our room for the night. Not only that, we had to get ready for a black tie wedding in a public bathroom in under 30 minutes. I will never be booking with this hotel again, and I will be sure to steer clear of Embassy Suites moving forward. We will be seeking a full refund.

Everyone from the front desk to the bar and the room care was on point, highly recommend this hotel

They gave the room away that I reserved and paid for. Said I booked through a 3rd party so I was deprioritized. Said they gave it to a Hilton honors member, but…….I am Hilton honors. Also parked where camper told me to in the garage on the 4th floor. Still paid $17 and then had ti take the tag back up and put in the car. Front desk was short and rude when talking to them about them giving my priority reserved room away. What a joke.

The front desk and food service staff were great. The bartender could not handle the service which involved free drinks. Forgetting orders and not providing good service. Room was as expected.

Breakfast is excellent and staff is very friendly.

I travel a lot and I would say that this is the best staff I have come across in some time. Jenny at the bar, the front desk team, the valets- everyone was such a pleasure to deal with. I would give 50 stars if it were an option! Great team of people put together there. I am an HR Manager, so that is a rare find! The area is great to be able to walk everywhere in Halcyon as well.

I truly enjoyed my stay at this hotel. I rested well It was very clean, the rooms are very nice and the staff was very friendly. I do think the valet area could use some customer service training. I checked out and stood waiting for my vehicle. The valet person never acknowledged me. I stood there for 10 minutes waiting for someone to bring my vehicle. I finally asked if someone was binging my vehicle and he said it's down there and pointed. I think he saw the disappointment in my face so he walked down to my vehicle and put my suitcase in my trunk.

Everything was great, especially the front desk and valet. Wonderful and pleasant people all trying to make your day an easy go.

We go to this hotel often for sports. Everything is always clean. Staff is always kind. And everything is consistent. Definitely recommend this location to everybody!

The room I reserved and paid for was somehow not available when checking in. A smaller room however was available. I asked how would crediting me back the difference work and they said since I booked thru a third party, their’s nothing they could do except maybe comp the two nights of valet. I settled on that but was very dissatisfied. Then when I checked out they changed their mind and only comped one night of valet because its a difference company and they “really are not allowed to do that”. Well how about having the room I already paid for available, are you allowed to do that…

Beautiful area, everything within walking distance

Close to everything in Halcyon

Excellent location and very spacious rooms. We enjoyed walking to a couple of nearby restaurants and bars. Live music in the common area at Halcyon. Easy parking at the free deck. Will definitely return

Nice new property. Breakfast was wonderful. Walking distance from hotel to restaurants and bars.

Nice location. Walkable to restaurants and shops.

Super convenient to nearby shops and restaurants.

Always a wonderful time staying at the Embassy Suites at Halcyon! Everything is so convenient with easy access and awesome dining options.

Excellent location

Close to theater. Extremely easy to walk. Pet friendly.

Restaurants and shops nearby and very quiet

Free full breakfast, proximity to restaurants and entertainment, friendly staff and especially the cleanliness.

The property and hotel were amazing. Loved the valet service!! The local area has great shops and food within walking distance and the onsite restaurant was great. The free drinks for happy hour were definitely a highlight!!

The front desk and food service staff were great. The bartender could not handle the service which involved free drinks. Forgetting orders and not providing good service. Room was as expected.

Hotel was amazing! Clean with large rooms. Breakfast was delicious

This is the best Embassy hotel I’ve stayed in. The staff was warm and friendly and the room was very clean and the breakfast was amazing but needs to add homemade pancakes. Overall this hotel gets an A+ rating.

loved the breakfast.

$27 Valet, $20 Self Parking per day should probably be more predominantly highlighted as we were unprepared, but based on the size and overall convenience of location, this was the only downside as the property is very clean, very well kept, and the breakfast experience is wonderful. A great stay at a mid-luxury suite accomodation

Beautiful rooms and loved the happy hour with snacks. Also, the breakfast was great.

Very clean and excellent breakfast

The building is fairly new and has been very well maintained. The breakfast menu offers lots of choices. I particularly enjoyed the omelet station. We received complimentary happy hour drinks. The staff were exceptional and professional in all our interactions. Overall the property exceeded our expectations!