Upon check in, staff was rude about the reason my children and I were staying, she also asked for a card to put on file for damages, but then preauthorized $100 on the card. Upon getting into the room, the cups in the cupboard were full of food and debri, when I took them to the front desk for new ones, she insisted she couldn’t give them to me at the desk and had to bring them to my room later, not only was that uncomfortable as we weren’t even settled, but she was looking all around the room when she came up. Once we used the ice cold pool, we went to take showers, only to discover the shampoo, and body wash was locked in the holder on the wall in the shower and unusable. Upon getting out of the shower, my daughter stepped on something sharp. Looking down at the floor, I notice a tack strip exposed on the floor between carpet and bathroom floor. I brought these issues up to manager as this is unacceptable and she said sorry. That’s it. I paid $150 for a room with all these issues, and unprofessional behavior of staff. Completely unacceptable. I will not book with Marriott Bonvoy again. I am beyond upset and disappointed to spend this kind of money on a room for my family from out of town to be let down.
Upon check in, staff was rude about the reason my children and I were staying, she also asked for a card to put on file for damages, but then preauthorized $100 on the card. Upon getting into the room, the cups in the cupboard were full of food and debri, when I took them to the front desk for new ones, she insisted she couldn’t give them to me at the desk and had to bring them to my room later, not only was that uncomfortable as we weren’t even settled, but she was looking all around the room when she came up. Once we used the ice cold pool, we went to take showers, only to discover the shampoo, and body wash was locked in the holder on the wall in the shower and unusable. Upon getting out of the shower, my daughter stepped on something sharp. Looking down at the floor, I notice a tack strip exposed on the floor between carpet and bathroom floor. I brought these issues up to manager as this is unacceptable and she said sorry. That’s it. I paid $150 for a room with all these issues, and unprofessional behavior of staff. Completely unacceptable. I will not book with Marriott Bonvoy again. I am beyond upset and disappointed to spend this kind of money on a room for my family from out of town to be let down.
