Name: Holiday Inn Lancaster by IHG
Address: 26 East Chestnut Street, Historic Downtown Lancaster, Lancaster, Pennsylvania, United States of America, Lancaster, Lancaster County, US
Price range: US$116–US$941 per night
Rating: 8.1

What guests think

At Holiday Inn Lancaster by IHG, travellers consistently praise the friendly, helpful staff and the walkable downtown location near restaurants, Central Market, and venues, while experiences with room noise and overall comfort vary notably by room position and surrounding activity.

Cleanliness feedback ranges from very clean to concerning, with repeated notes about damp or musty rooms, smoke odors, and maintenance issues such as weak AC and problem showers or drains. Facilities include a convenient adjacent garage (typically paid), a pool and fitness area, and an attached restaurant; breakfast and dining reviews are mixed, from excellent to cold or overpriced, and terrace or rooftop spaces are sometimes closed. Overall, expect friendly service in a lively, walkable location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Adjacent garage parking is convenient but usually paid, and a few guests reported gate issues or confusion. Pool and fitness areas are appreciated; the terrace or rooftop was often closed, and several noted a lack of room service.

Related guest reviews

10

Angela

13 Jun 2025

·

Stayed 2 nights

Room was spacious, clean, and comfortable. Pool was amazing for kids.

10

Monica

12 Aug 2025

·

Stayed 1 night

Great stay for our girls trip! Easily walkable to local restaurants and bars around downtown. Parking on site was a breeze! Would definitely recommend!

10

Francis

6 Aug 2025

·

Stayed 1 night

This Holiday Inn is very clean, the staff are very friendly and helpful, parking is very close and convenient, and the restaurant is excellent.

10

Nicole

3 Sept 2023

·

Stayed 2 nights

Really enjoyed our stay here for a sports tournament. Rooms are clean and in good condition. Pool and fitness center is nice. Staff are great. There’s a lot of restaurants, cafes and other attractions nearby. The only downside is that it was noisy, thin walls I guess? Woke up to someone bouncing a ball upstairs and could hear conversations in other rooms. I’d stay again.

10

Jonathan

2 Aug 2025

·

Stayed 2 nights

We went for a weekend and I highly recommend the Holiday Inn. The room was clean, the AC was cold, the bed was very comfortable. Two cons: 1: the room was that we got the room behind the elevator. While we did not hear the elevator, the layout wrapped around the shaft and that meant a narrow hallway to the room, which was annoying with bags and a stroller. 2: the bathroom door was a sliding barn style door and it weighed a ton. I struggled with it, so kids or the elderly will simply have to poop with the door open. The neighborhood is very central, so you won't need your car if you want to wander the town (I recommend Beignet Company for breakfast). The restaurant is great, upscale, and open late. Dinner can be ordered at the bar until 945, so if you get in late, you don't have to find a diner or eat gas station hotdogs. The staff was friendly, the parking was cheap at $15/day, the lobby is huge. I did not use the pool, so I cannot speak to that. The rooftop bar is undergoing renovations and was closed as of late July. They DO have cribs if you have a baby/toddler and don't want to lug around a pack and play.

4

Meghan

17 Apr 2025

·

Stayed 1 night

There is no parking that is free with this hotel they make you pay for it. It’s also very confusing and when my mom called to ask about parking as we were driving around the hotel, the person told her that this was reservations and hung up in her ear. When we finally got into the hotel, they were very apologetic, but it was still a pretty crappy experience.

10

Tatiana

17 Nov 2023

·

Stayed 2 nights

My biggest issue was the parking garage. While it was nice that there was parking included and we were provided with a scan code to get in and out, one of the days we could not get the parking arm to lift so we could exit. We had to call for help and the parking attendant told us our code had been used by someone else leaving and he accused us of sharing the code- which we did not. He kept us there an extra 10 minutes questioning which car used the code and he pulled up the license plate number which was not ours. We didn’t know anyone else in the hotel or area and we were in our room at time. Rather than accept the computer had an error, we needed to argue with him which I felt was unacceptable.

8

diana

12 May 2025

·

Stayed 1 night

Though take out was available from onsite dining, lack of room service was disappointing to these two weary travelers

8

Sharee

13 Jun 2025

·

Stayed 4 nights

This is a great place to stay. A little above our budget but we are so glad we made this choice. Parking in the lot next door that is run by the city. But it wasn't too expensive. We were able to walk all over the city without much effort. The Central Market is only a couple of blocks way.

8

Kelly

17 Mar 2024

·

Stayed 3 nights

Right in the city easy access to everything parking garage right on property

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Cleanliness

Cleanliness is inconsistent: many guests found rooms and common areas clean, but multiple reviews cite damp or musty rooms, smoke or marijuana odors, hairs in bathrooms, peeling tubs, and occasional pests. Housekeeping missed service or supplies for some stays.

Related guest reviews

8

Charles

14 Nov 2025

·

Stayed 2 nights

Very clean, nice staff, enjoyed our stay!

2

Lucia

13 Aug 2025

·

Stayed 2 nights

This was a terrible hotel. Our room looked like it had black mold all around the perimeter of the ceiling. The room was very damp. The bathtub drain did not work. We left the hotel after the first night.

2

Nairobi

31 Oct 2025

·

Stayed 1 night

Our room #507 had bed begs. Hotel is not being responsive about the matter.

4

Jane

27 Feb 2023

·

Stayed 1 night

There was no information that the parking was not free so we were unaware of the parking was $15 a night. The room was dirty there was what appear to be blood stains on a bench and rug and the bathroom floor and shower was also dirty.

4

Alicia

26 Jul 2025

·

Stayed 3 nights

Room was dirty, floor of tub was peeling, elevator in parking garage was broken and floor stunk of marijuana.

6

Kayla

31 Jul 2023

·

Stayed 1 night

Hallway noise was soo loud. Room was dirty

6

Ambar

6 Jun 2025

·

Stayed 1 night

The hotel was nice, but nothing out of the ordinary. The front desk staff was excellent and very helpful. The room was standard, but we found hairs stuck to the bathtub and wall in the bathroom. On the first day, I found a small cockroach behind the door—not sure where it came from. I didn’t report it since I checked the rest of the room and didn’t find more. The pool was clean and nice, just a bit cold. I found the breakfast a bit overpriced for the quality—everything was cold and there wasn’t much variety. I’d give it a 3 out of 5 mainly because of the cleanliness, but the young man at the front desk definitely deserves a 10/10.

6

Brittany

22 Aug 2025

·

Stayed 2 nights

Our room was very damp to the point that our carpet felt wet and our clothes felt damp during our stay. The bathroom had no exhaust which made tons of condensation while showering, even with the door open. After a shower we had a puddle across the sink. In addition, the room wasn’t insulated against outside sound. It was hard to sleep because we could hear everything in the halls and outside.

6

CYNTHIA

28 Jun 2024

·

Stayed 2 nights

Unfriendly front desk staff. Room not cleanned upon check in. Needed to be moved to a different room. No thank you for choosing to stay upon departure. Room had a bad musty smell.

4

Lisa

13 May 2024

·

Stayed 4 nights

The hallway smelled of pot everyday and the bathtub didn’t work

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Rooms

Rooms range from comfortable and sometimes spacious to small, with frequent hallway and street noise and thin doors or walls. Several guests noted AC or ventilation quirks and limited storage in some accessible rooms (no closet) alongside minor layout inconveniences.

Related guest reviews

6

Anne

2 Apr 2025

·

Stayed 6 nights

First impressions it seems ok from outside but inside feels dated, dark & dreary. First room seemed ok but the air con was making an awful noise every 60 seconds which shook the wall so we were swiftly moved with the assistance of Jon at reception. Grateful for that after a long day of flights and trains to get there. Next room was directly above in next floor again seemed fine. Didn't sleep well due to the street noise, light shining from 3 sides of the alarm clock and the daylight coming in at the bottom of the window as the blind stopped about an inch short of the sill. Second and third nights sleep interrupted by a party of school teens who ran around shouting and slamming doors like a herd of elephants ! Roomed seemed clean until I knocked a few of my things over and discovered used tissues under the bedside table. On one occasion housekeeping didn't leave any clean towels so had to call to reception for some which were delivered promptly. Didn't mind that the bed sheets were not changed for the 6 nights we were there but they could have at least straightened the pillows and made it look like they had done something. No bags left inside the trash cans. Pool area looked nice although we didn't get a chance to use it. Shame no sauna as that would have been good. Mohamed comped us breakfast near the end of our stay which was appreciated by us. Breakfast room felt bland and uninviting. Selection was basic. Expensive for what we expected & experienced

4

Fay

21 May 2025

·

Stayed 2 nights

I was very very unhappy with the lack of adequate accessories in the room. When I booked, I was not understanding that this room, explained to me by the hotel, as a ‘handicap’ room had no closet, to hang clothes, just two hooks on a wall. No iron/ironing board. So even if I was handicapped, I wouldn’t need to iron and hang my clothes? Discrimination! Shame! HOTEL.COM did not tell me that accessible means a room with no standard amenities! We were 3 ladies, there for the weekend to attend formal functions in the community. We had a lot of clothes to iron out, to hang!

6

Vanessa

14 Apr 2025

·

Stayed 2 nights

Too much noise at night running and screaming young adults. At 3am woke up my family n I a few times.

10

PJ

8 Dec 2024

·

Stayed 1 night

Nice king room, but it’s noisy from downtown street noise and very busy here. I’d pick a different area to stay if you’re able too.

6

Beth

9 Jan 2023

·

Stayed 2 nights

The room and the door to the hallway was not soundproofed at all. The noise and talk in the hallway was so that it literally sounded like it was coming from within the room. The floor I was on had a lot of kids running around and there were several times late in the evening that I had to get up and check because when they were knocking on other doors, it sounded like they were knocking on my door. And even though my room was about 10 yards or so away from the elevators, I could hear every time the elevator dinged and everything people were talking about while waiting for it. Loudest room I’ve ever had. Also, I had reserved a room that was supposed to have a handicapped shower with a seat (as it is better for my husband who is an amputee) but it wasn’t. When I asked at the desk, I was told that they actually don’t have showers like that, there’s just bars on the wall of the tub/shower combo. However, the photos on the handicapped room choices show a seated shower.

10

Leslie

20 Oct 2024

·

Stayed 2 nights

Our suite was huge, perfect for a trip with 2 teens and the dog. Staff was helpful with suggestions for where to walk the dog. Very convenient for all the Lancaster shops & restaurants. We'll be back.

6

Dolores

3 Aug 2025

·

Stayed 2 nights

A nice, central located hotel. Room was on the small size, but comfortable and clean. The only problem was noise. We were on the 9th floor and could hear outside noise like there were no glass in the windows. The rooms were very close where we were at the end of a hallway and you could hear talking, laughing, yelling, etc like the door was made of paper. The hotel did have signs posted saying quiet hours were 10pm-7am, but apparently people don’t read or care. Otherwise, the 2 night stay was fine.

10

Sierra

15 Feb 2025

·

Stayed 1 night

Everything was excellent. The only issue we had was the club across the street was very loud throughout the night.

8

Alexander

26 Nov 2023

·

Stayed 3 nights

Everything was very good, except that the room did not have a closet (and it was not mentioned at the booking time).

6

Jenn

4 Jul 2025

·

Stayed 2 nights

We picked the hotel because it was downtown and walkable, convenient for all the sites. It was expensive for that reason, but the quality didn't match the price. The shower made a choking noise, the air conditioner kept turning off and on as it searched the right temperature and made it hard to sleep (and turning it down so it would be consistent didn't help), and we ended up on a floor of rambunctious middle school kids who were incredibly loud and annoying. We could hear everything through the door. The price didn't match the experience. It was like paying a luxury price for a low rate experience. Oh, and they charged for parking and didn't give free breakfast. Talk about low of low.

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Service

Staff are widely described as friendly, helpful, and responsive, with several front desk team members singled out. Some guests reported long lines, inconsistent follow-up, or billing and fee issues.

Related guest reviews

10

Nichole

16 Jan 2023

·

Stayed 1 night

The front desk staff was incredible during my stay.

6

Fernando

15 Jul 2025

·

Stayed 1 night

Staff was professional but street and area was very loud, people screaming at night, car noises quite loud. On top of that, I was charged for a pet although I have a service dog. The front desk said it would be reversed but it was not.

10

Brent

14 Apr 2025

·

Stayed 1 night

Staff was great, very clean place. We had a breaker trip, maintenance had it back on within minutes

6

Victoria

7 May 2024

·

Stayed 1 night

It was a nice hotel. The male at the counter was very nice. My only complaint was when we got to the hotel to check in on Saturday at 2:45 there was only one person working and the line was huge. We had to wait forever to get checked in.

4

Meghan

17 Apr 2025

·

Stayed 1 night

There is no parking that is free with this hotel they make you pay for it. It’s also very confusing and when my mom called to ask about parking as we were driving around the hotel, the person told her that this was reservations and hung up in her ear. When we finally got into the hotel, they were very apologetic, but it was still a pretty crappy experience.

10

Wanda

17 Nov 2025

·

Stayed 1 night

Staff was excellent. Friendly. Breakfast food was very good and the staff were excellent.

10

Barry

21 Jul 2025

·

Stayed 1 night

very convenient location, and the staff was very courteous and helpful.

10

Tiffany

27 Nov 2025

·

Stayed 1 night

Friendly staff

8

DANIELLE

1 May 2025

·

Stayed 2 nights

Excellent staff, they were very considerate and responsive.

2

James

9 Mar 2025

·

Stayed 2 nights

The front desk staff was not friendly to me, and I got charged post stay for an absurd amount for no reason (I even cleaned before leaving) and no one is able to give me a reason why I was charged an additional 400 dollars.

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Location

Central downtown and very walkable to restaurants, shops, Central Market, and venues. Several reviews mention noticeable street noise and a visible homeless presence at night; parking is close by but typically paid.

Related guest reviews

10

Talesha

27 Jul 2025

·

Stayed 6 nights

This property is in a great location.

8

Karen

28 May 2025

·

Stayed 3 nights

Right in the heart of Lancaster so very easy to walk to restaurants and shops.

10

Monica

12 Aug 2025

·

Stayed 1 night

Great stay for our girls trip! Easily walkable to local restaurants and bars around downtown. Parking on site was a breeze! Would definitely recommend!

8

Thomas

18 May 2025

·

Stayed 1 night

Property very close to venue. Neighborhood a bit unsafe feeling

10

Richard

19 Nov 2023

·

Stayed 1 night

Quick 1-night stay, excellent downtown location with adjacent parking garage and reasonably priced. Bed comfort was primo, and the room was spacious and clean. Highly recommended.

8

Amanda

21 Nov 2023

·

Stayed 2 nights

Great property in historic downtown Lancaster. Easy to walk to many restaurants, cafes, activities, and Central Market. Easy drive to outlets, Kitchen Kettle Village, and other tourist attractions

6

Susan

6 Nov 2024

·

Stayed 2 nights

Dank, musty smell in hallways. Area outside felt unsafe due to current homeless population that surrounded the area.

8

Sharee

13 Jun 2025

·

Stayed 4 nights

This is a great place to stay. A little above our budget but we are so glad we made this choice. Parking in the lot next door that is run by the city. But it wasn't too expensive. We were able to walk all over the city without much effort. The Central Market is only a couple of blocks way.

6

David

1 Jul 2024

·

Stayed 3 nights

Very noisy and many homeless.

8

Anjuli

27 Jul 2025

·

Stayed 2 nights

Location was great!

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Dining

On-site dining earns mixed feedback: some praise The Imperial and enjoy breakfast, while others describe the buffet as cold, limited, or overpriced with no free option. Service experiences at breakfast or the bar vary from excellent to disappointing.

Related guest reviews

8

Roberta

2 Aug 2025

·

Stayed 1 night

Didn't like having to pay $14.99 for the same breakfast you get for free at any other hotel. Hotel restaurant didn't serve a breakfast and closed at 10 pm but the bar stayed open till 11 pm with no snack options.

6

Andrea

17 Aug 2025

·

Stayed 1 night

The hotel was clean and comfortable. The staff were very friendly and made check in easy. We paid extra to have breakfast was a waste of money. The eggs and potatoes were cold, the sausages were dry and hard like they were over cooked or been reheated to many times . The bacon was edible still a bit hard but had some taste. Was very disappointed in the food

10

Ava

13 Feb 2023

·

Stayed 4 nights

Imperial Restaurant is great. Very cool lobby area in the hotel too.

8

Jeffrey

20 Jan 2025

·

Stayed 2 nights

Nice place. Clean. Convenient to the convention center at the Marriott two blocks away. Lots of commerce and dining options around. In hotel breakfast buffet for under $15 per person was quite decent with hot (scrambled eggs, sausages, country fried potatoes) and cold (package, cereal, fruit, and yogurt parfaits) options for everyone.

6

George

7 Jun 2025

·

Stayed 1 night

We paid $14 a person for a breakfast buffet that was no better than most hotels' continental breakfast.

10

Diane

9 Jun 2025

·

Stayed 1 night

Very nice property in center of city. Great restaurant attached to hotel. Breakfast was delicious

10

Wanda

17 Nov 2025

·

Stayed 1 night

Staff was excellent. Friendly. Breakfast food was very good and the staff were excellent.

8

Stephen

14 Oct 2024

·

Stayed 1 night

We received very poor service at the Imperial Restaurant, specifically from the bar tender. He was polite, however, the drinks were made poorly, incorrectly, and one (a simple vodva martini) tasted like something other than vodka was in it. He also made a couple of drinks at a time for my party of eight, and then woul make drinks for other people, and then came back to finishing our order - this happened a few times so it took 15-20 minutes before we all had a drink.

6

Ambar

6 Jun 2025

·

Stayed 1 night

The hotel was nice, but nothing out of the ordinary. The front desk staff was excellent and very helpful. The room was standard, but we found hairs stuck to the bathtub and wall in the bathroom. On the first day, I found a small cockroach behind the door—not sure where it came from. I didn’t report it since I checked the rest of the room and didn’t find more. The pool was clean and nice, just a bit cold. I found the breakfast a bit overpriced for the quality—everything was cold and there wasn’t much variety. I’d give it a 3 out of 5 mainly because of the cleanliness, but the young man at the front desk definitely deserves a 10/10.

10

Hollynd

31 May 2023

·

Stayed 7 nights

Tyler, our server each morning at breakfast was a true highlight!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$129
February	US$149
March	US$173
April	US$150
May	US$170
June	US$171
July	US$188
August	US$166
September	US$169
October	US$176
November	US$153
December	US$138

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $121	9 $178	10 $161	11 $214	12 $194
13 $127	14 $149	15 $153	16 $277	17 $165	18 $264	19 $258
20 $120	21 $116	22 $118	23 $117	24 $133	25 $302	26 $941
27 $124	28 $124	29 $124	30 $144

Su	Mo	Tu	We	Th	Fr	Sa
				1 $126	2 $220	3 $221
4 $125	5 $125	6 $125	7 $140	8 $130	9 $266	10 $237
11 $130	12 $154	13 $161	14 $161	15 $161	16 $273	17 $270
18 $130	19 $157	20 $161	21 $234	22 $298	23 $941	24 $372
25 $130	26 $130	27 $130	28 $130	29 $143	30 $262	31 $245

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

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