Is parking available at the property?

Free self-parking is available on-site, but parking is limited. Valet parking services are also offered.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee. The cost is approximately USD 10 for adults and USD 5 for children aged 5 and younger eat free breakfast.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 1:00 PM. Early check-in and late check-out are available for a fee of USD 25, subject to availability.

Are airport shuttle services available?

A roundtrip airport shuttle is provided for a surcharge of USD 40.00 per vehicle (one way) and USD 5.00 per child (one-way) for children aged 5 to 12 years. Shuttle services are available 24 hours.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Elevators are available for easy access to different floors.

What is the location of the property in relation to key landmarks?

The hotel is located in Santo Domingo's Zona Colonial, just steps from Malecon and a 3-minute drive from Sambil Santo Domingo. It is approximately 4.8 miles from Blue Mall and 5.4 miles from the Assembly Hall of Jehovah's Witnesses.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours may vary.

Are children allowed at the property?

Children aged 5 years and younger stay free when occupying the parent or guardian's room, using existing bedding.

Napolitano Hotel Santo Domingo

Average nightly price at Napolitano Hotel by month, last 12 months (USD)
Month	Average price
January	US$79
February	US$77
March	US$79
April	US$76
May	US$75
June	US$80
July	US$79
August	US$80
September	US$77
October	US$81
November	US$79
December	US$81

What guests think

Travellers describe Napolitano Hotel as a well located oceanfront stay on the Malecón with views, friendly staff, and a pleasant pool terrace, but they also report dated facilities, maintenance lapses, and frequent night noise from the nightclub and street.

Many find rooms clean, though corridors and some bathrooms draw complaints about damp smells, mold, and worn fixtures. Breakfast and on site dining range from very good to bland and limited, and occasional closures or elevator repairs occur. Expect great seaside views and convenience, but bring earplugs and tempered expectations for polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and terrace areas are appreciated for views and atmosphere, and there is a casino and nightclub on site. However, loud music and late night noise are common, and guests note occasional pool closure and elevator maintenance or limited service.

Related guest reviews

2

Maximilian

25 Dec 2025

·

Stayed 4 nights

Värdelös matutbud och kvalité. Strippklubb i källaren som låter så mycket att man knappt kan sova. Dålig service.

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6

ulrik harald

14 Jan 2026

·

Stayed 6 nights

The hotel needs a major renovation, but rooms are spacious and very clean. View (seaview top floor) is probably the best you can find in SD. Location is great. However, over the weekend parties for locals at the pool run late and a night club on the ground floor even later.

6

Marcel

9 Dec 2023

·

Stayed 3 nights

Beautiful building pool on the second floor has a amazing view. Wish they had a food package not just breakfast. Food not bad but for the same price you could stay in an all inclusive resort.

6

Anders Danbolt

2 Jan 2026

·

Stayed 4 nights

Nice location and quite cheap. Very helpful staff and nice servers at the Terrace. The pool is nice and the terrace has a nice view. Clean rooms. But the ac has only three settings, all of them ice cold, the bathroom fan is super loud, the music by the pool terrace is super loud and there is very little soundproofing. Quite old and a bit worn down. Okay value for money, but nothing more.

8

Nancy

7 Nov 2024

·

Stayed 1 night

Excelente ubicación, hermosa vista. Área de alberca, terraza y restaurante muy agradable, cómodo y de fácil acceso. Por el momento uno de los elevadores se encontraba en reparación.

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8

Yenny

11 Dec 2023

·

Stayed 5 nights

Only inconvenience was the music playing until very late at night. But overall great hotel

4

Indi

15 May 2023

·

Stayed 1 night

This property is not what is used to be this is not even a 2 star hotel is really run down pool was closed during my stay i left a day after hallways have a bad smell even the bathroom from the room smelled like pee really bad the most uncomfortable pillows & bed i ever slept on also the ac on the room just don’t work properly is such a shame this place is so beat up i would never stay in this hotel again believe me you wouldn’t want to stay here is like a cheap motel beyond disappointed

8

arthur

31 Oct 2023

·

Stayed 3 nights

nice place. great area. exceptional staff. nice pool and restaurant area

8

Craig

8 Dec 2024

·

Stayed 6 nights

One elevator

8

Elvis van

23 Dec 2024

·

Stayed 3 nights

Stay good just noise from nightclub until 5:30 am, located same building

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Cleanliness

Many report clean rooms, but several mention dirty or damp smelling hallways, mold, and worn or unclean bathroom fixtures and linens. Housekeeping consistency varies, with some noting stained towels, thin sheets, or missed servicing.

Related guest reviews

8

Wanda

17 Jun 2024

·

Stayed 3 nights

The people were very nice and provide an excellent service , specially at breakfast buffet the views were really nice. However the street noise is horrible and the facility needs update. The room were not clean and the rugs were dirty. The staff Never change the bead sheets. Did not clean the bathroom. The room maintenance was horrible.

10

Julijs

27 Nov 2025

·

Stayed 5 nights

Clean room, nice restaurant downstairs and pretty nice swimming pool.

2

Ramirez

7 Oct 2025

·

Stayed 1 night

Mal olor alfombras sucias tuallas sucias y rrotas

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8

Edsel

5 Sept 2025

·

Stayed 2 nights

The hotel was clean staff friendly. Breakfast was good.

4

Hanoi

5 Feb 2024

·

Stayed 1 night

The toilet was extremely dirty The beds only had a thin sheet and the pillows were old and stained.

8

Shayshon

5 Oct 2025

·

Stayed 1 night

Clean room | Staff | Shops nearby | Casino

10

Andreas

21 Mar 2024

·

Stayed 2 nights

Smell in hallways. Mold on ceiling in shower. Rotted wood at shower base

8

Carlos

27 Oct 2025

·

Stayed 2 nights

The breakfast is plentiful and varied every day. With options for all tastes. Room clean and organized Staff excellent very professional There many places to do a variety of things.

6

Javier

4 Oct 2025

·

Stayed 2 nights

Mal olor en los pasillos

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8

Felix

15 Jul 2025

·

Stayed 6 nights

The first floor and the terrace are very nice and clean. However, the carpet on the hallway of the 4th floor seems to be dirty. Tiling just like the first floor would make it more appealing. The staff are very nice. The water in the shower could be wamer, as I am not used to take shower in cool water.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious with notable ocean views, but the decor and furnishings are dated and soundproofing is weak, leading to significant street and club noise. Guests also report inconsistent AC, occasional bathroom issues, and basic bedding.

Related guest reviews

6

ulrik harald

14 Jan 2026

·

Stayed 6 nights

The hotel needs a major renovation, but rooms are spacious and very clean. View (seaview top floor) is probably the best you can find in SD. Location is great. However, over the weekend parties for locals at the pool run late and a night club on the ground floor even later.

10

RAUL

19 Aug 2025

·

Stayed 4 nights

Its a great property for travelers who wants to see the National District. Make sure you ask for disco noise area

8

REYITA

29 Aug 2024

·

Stayed 1 night

Es un lugar bonito, tradicional de los dominicanos. Las habitaciones debieran darle un cariñito. Ponerlas más modernas. Al igual que pasillos

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6

Anders Danbolt

2 Jan 2026

·

Stayed 4 nights

Nice location and quite cheap. Very helpful staff and nice servers at the Terrace. The pool is nice and the terrace has a nice view. Clean rooms. But the ac has only three settings, all of them ice cold, the bathroom fan is super loud, the music by the pool terrace is super loud and there is very little soundproofing. Quite old and a bit worn down. Okay value for money, but nothing more.

8

Breyssi

9 Dec 2024

·

Stayed 6 nights

The property conditions are very poor.

4

Sofia

22 Nov 2025

·

Stayed 1 night

Checking was a whopping 45 min on a long line because There was only one person working the desk up front on a Friday mid afternoon. To be fair, although the experience wasn’t the greatest the security guard was attentive and professional in handling my bags and walking me straight to my room I did appreciate that. Although the smell in the halls are of wet damp the rooms themselves are big and comfortable. For the price u can’t beat it. I had a great ocean view. The food upstairs by the bar was delicious ,… and the atmosphere of the open bar and scenery with a performance was delightful. Please consider fixing the bathroom toilets as they are broken on the sides and was painful while seated , also be an awareness of used water bottles as I found one open bottle water inside the fridge. If you can fix those minor issues it would be appreciated by all.

2

??

30 Apr 2023

·

Stayed 3 nights

一洗澡整个厕所都是水，都流到房间去了，洗澡时出现没水现象。

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4

Indi

15 May 2023

·

Stayed 1 night

This property is not what is used to be this is not even a 2 star hotel is really run down pool was closed during my stay i left a day after hallways have a bad smell even the bathroom from the room smelled like pee really bad the most uncomfortable pillows & bed i ever slept on also the ac on the room just don’t work properly is such a shame this place is so beat up i would never stay in this hotel again believe me you wouldn’t want to stay here is like a cheap motel beyond disappointed

8

Samantha

22 Feb 2022

·

Stayed 2 nights

Endroit bien situé bon rapport qualité prix.... Chambre tres bruyante vu l'emplacement

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4

Marlon

3 Nov 2023

·

Stayed 1 night

No Air Conditioning

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Service

Numerous guests praise friendly, helpful staff across the property. Others describe rude or unprofessional front desk behavior, long check in lines, reservation or room type mix ups, and slow responses from reception or housekeeping.

Related guest reviews

10

Ariel

7 Mar 2024

·

Stayed 4 nights

Great job Orlando and staff. In my many trips to the country you are one of the best.

8

Natasha

1 Feb 2025

·

Stayed 4 nights

i like especially the breakfast 😋 the staff was very friendly i like that the hotel area is clean , the pool the view what i don't like for the room services they was say in the app they have every day cleaning service is not true i have to call to ask for cleaning 🙄 is not fair , and the bathroom bol have a smell when flushing that very disturbing me .

2

Hector

9 Jan 2026

·

Stayed 1 night

The staff were rude upon arrival they provided no information or directions to the parking lot. The late night front desk staff made me wait to answer questions because he was ordering food, upon entering the room the staff that took us upstairs took pictures of items inside the fridge. When leaving the cleaning staff asked if we were checking out already which I found very unprofessional, I had to say good morning twice to the front desk staff during the morning because he did not say good morning back and the head of security (tall guys with a suit) was arguing with a male maintenance worker as we were putting our bags inside our car. The staff all need to be trained in etiquette, ooh yes, the check in staff asked my wife for copies of her ID while correcting me about how I booked our stay. I wont be returning to this hotel ever, and people visiting the country should avoid this place.

2

manuel

3 Jul 2023

·

Stayed 5 nights

Don’t stay in napolitano they don’t fine my recerbation

4

Sofia

22 Nov 2025

·

Stayed 1 night

Checking was a whopping 45 min on a long line because There was only one person working the desk up front on a Friday mid afternoon. To be fair, although the experience wasn’t the greatest the security guard was attentive and professional in handling my bags and walking me straight to my room I did appreciate that. Although the smell in the halls are of wet damp the rooms themselves are big and comfortable. For the price u can’t beat it. I had a great ocean view. The food upstairs by the bar was delicious ,… and the atmosphere of the open bar and scenery with a performance was delightful. Please consider fixing the bathroom toilets as they are broken on the sides and was painful while seated , also be an awareness of used water bottles as I found one open bottle water inside the fridge. If you can fix those minor issues it would be appreciated by all.

8

Edsel

5 Sept 2025

·

Stayed 2 nights

The hotel was clean staff friendly. Breakfast was good.

6

Jose

3 Jun 2024

·

Stayed 3 nights

el aire no enfriaba recepcion no contesto llamadas se iba mucho agua

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10

Paola

20 Apr 2025

·

Stayed 7 nights

El staff es muy, muy atento. Es la segunda vez que los visito y seguro que volvería, recomiendo al 💯

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8

Carlos

27 Oct 2025

·

Stayed 2 nights

The breakfast is plentiful and varied every day. With options for all tastes. Room clean and organized Staff excellent very professional There many places to do a variety of things.

10

Thomas

21 Nov 2024

·

Stayed 3 nights

Excellent job guys.. the whole staff from the door to the cleaning services.. all deserves raises..promotion 👏 ❤️

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Location

Oceanfront on the Malecón with scenic views and easy access to shops and walking areas. Nighttime street activity can be noisy.

Related guest reviews

6

ulrik harald

14 Jan 2026

·

Stayed 6 nights

The hotel needs a major renovation, but rooms are spacious and very clean. View (seaview top floor) is probably the best you can find in SD. Location is great. However, over the weekend parties for locals at the pool run late and a night club on the ground floor even later.

10

Edwin

28 Nov 2023

·

Stayed 2 nights

the location is very nice across the street from the ocean and nice view overlooking the main avenue el male con.

8

Domingos

23 Nov 2024

·

Stayed 1 night

The ocean view and The location .

8

Nancy

7 Nov 2024

·

Stayed 1 night

Excelente ubicación, hermosa vista. Área de alberca, terraza y restaurante muy agradable, cómodo y de fácil acceso. Por el momento uno de los elevadores se encontraba en reparación.

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8

Shayshon

5 Oct 2025

·

Stayed 1 night

Clean room | Staff | Shops nearby | Casino

8

arthur

31 Oct 2023

·

Stayed 3 nights

nice place. great area. exceptional staff. nice pool and restaurant area

8

Burke

25 Dec 2022

·

Stayed 19,343 nights

Great Customer Service and very convenient Location!

10

bela

13 Oct 2025

·

Stayed 1 night

Nice views, nice apartment good location on the beach

8

Pavel

4 Aug 2024

·

Stayed 1 night

El staff del hotel es muy amable y profesional en todo momento. El cuarto estaba limpio y en orden y con una vista bonita. Cabe mencionar que el balcón es muy angosto. Tuvimos algún problema de agua caliente pero fueron a la habitación y se solucionó de inmediato. Su ubicación es muy conveniente, pero por la noche si hay mucho ruido afuera del hotel. En cuanto al desayuno, que es buffet, es un tanto pobre. Definitivamente pudieran mejorarlo. Por último, como sugerencia para el hotel, el color de la piscina estaba mucho mejor como se anuncia aún en sus fotos (azul el fondo y con el logotipo del hotel), ya que el nuevo tono verde da la impresión de estar sucia.

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8

Frantz

14 Aug 2023

·

Stayed 3 nights

The property location is amazing. The noise level at night with street vendors and activities is somtimes not the best.

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Dining

The on site restaurant and bar receive praise, while the breakfast buffet varies widely, from plentiful and tasty to bland or limited. Some guests found overall food quality poor.

Related guest reviews

2

Maximilian

25 Dec 2025

·

Stayed 4 nights

Värdelös matutbud och kvalité. Strippklubb i källaren som låter så mycket att man knappt kan sova. Dålig service.

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10

Diego

29 Aug 2025

·

Stayed 1 night

Muy buen hotel, que cumple las expectativas con creces teniendo en cuenta a la categoría a la que pertenece. El personal muy amable y recomendable el restaurante para cenar.

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10

Ginnely

14 Jun 2023

·

Stayed 2 nights

Food and drink was great , amazing view , walkable

10

Helen

13 Sept 2025

·

Stayed 1 night

Breakfast good

10

Kelvis rafael

20 Jan 2025

·

Stayed 2 nights

Good food

10

Santiago

27 Dec 2025

·

Stayed 3 nights

I been staying in this hotel many times. I can see how the breakfast selection is getting bad. No flavor always the same

6

PASCUAL ANTONIO

30 Aug 2022

·

Stayed 3 nights

El día de la llegada la piscina estaba cerrada. Comida no es buena.

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10

Alfredo

16 Aug 2023

·

Stayed 2 nights

Excellent, great food

8

Carlos

27 Oct 2025

·

Stayed 2 nights

The breakfast is plentiful and varied every day. With options for all tastes. Room clean and organized Staff excellent very professional There many places to do a variety of things.

6

Luis

4 Sept 2025

·

Stayed 1 night

Clean !! Everything else is debatable noisy air conditioner bad breakfast is meh!! Many other places for this price !! Better!!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $95	2 $95	3 $95	4 $96	5 $95	6 $96	7 $96
8 $95	9 $96	10 $95	11 $95	12 $95	13 $96	14 $96
15 $95	16 $95	17 $95	18 $95	19 $95	20 $95	21 $95
22 $95	23 $95	24 $96	25 $96	26 $95	27 $96	28 $96
29 $96	30 $96

Napolitano Hotel

Prices for Napolitano Hotel

Monthly average prices

About this property

Location

Room options

Executive Double Or Twin Room, Sea View

Standard Double Or Twin Room, Sea View

Executive Superior Room, Sea View

Standard Superior Room, Sea View

Guest reviews of Napolitano Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Napolitano Hotel

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29 $86	30 $86	31 $95