Kissel Uptown Oakland, in the Unbound Collection by Hyatt

Do not stay here if you have a car. The parking is valet only and they can’t get cars in and out fast enough. We ended up waiting for over and hour when we checked out. Unless you want to wait in a lobby full of angry people all waiting for a car, book somewhere else.

The hotel itself is great. They charge $85 dollars for parking which is a ripoff. It is absolutely ridiculous that they charged me this much for parking for less than 24 hours. Checked in at 4:30pm, out by 8:30am. $85 is a crime.

Great property in a not-so-great area of Oakland. The five block walk to the nearest BART station (19th St Oakland) can feel rather unsafe at night, so taking an Uber to/from the hotel to your destination is recommended. The rooms were spacious, and the gym was well-equipped with a couple of Peloton bikes. Staff were friendly and helpful, though room service seemed to be on a request basis because my room was not serviced at all during my stay. I don't actually mind this, but would have appreciated a change of towels and the trash to be removed every couple of days - the cleaning staff were happy to do this when I approached them in the hallway. Overall, very happy with the stay.

Welcome and valet staff was awesome. Bummed the rooftop bar was closed for private event as it was one of the reasons I booked. Downstairs bar food and drinks were good, but it took a long time to get drinks and it just seemed like they needed a second bartender and wait staff.

I was unsure about staying in Oakland. Our stay was very nice, no concerns at all. Gym was great. Nice bakery just outside the hotel.

Beautiful hotel! Loved the roof top bar, just wish you didn’t have to walk outside to get to it. But the environment and food were both amazing!

the hotel is wonderful however the valet parking situation has to really be taken care of I waited over 45 minutes for my car

I appreciate the availability of filtered water filling stations and the use of aluminum refillable water bottles. Well appointed fitness room. Friendly welcoming staff.

Great new hotel in downtown Oakland. Very nice, clean, quiet, secure, and comfortable rooms. You do have to use their valet parking which in my opinion is pricey (ended up $65 for one day).

Everything was great until we needed to get our car from the valet. They had one person driving cars out from the garage (on a Sunday late morning) and it took over 30 minutes to get the vehicle.

Cleanliness i appreciate

Friendly staff, comfortable beds and clean room. I just wish there were actual blackout curtains as the morning sun was super bright.

Beautiful property and very clean rooms

The staff was great! The property was clean

Enjoyed this hotel, the devor and cleanliness of rooms. The front desk was nice and I would recommend this hotel.

Beautiful hotel. The rooms are fresh, trendy, and clean. There is a nice restaurant in the lobby as well as a nice bakery, coffee shop, movie theater, plant shop, and a church within walking distance.

Rin was beautiful and clean

Love Kissel uptown! Spacious, clean, modern, safe, this is my second time at Kissel Uptown.

We had a comfortable overnight stay here. Staff were pleasant, the room was clean and cosy. Breakfast downstairs in the lobby was delicious!

I have stayed here a few times over the past two years. It is very consistent, very clean and new like, friendly staff and great hotel decor.

The Kissel looks nice/ contemporary. My only challenge was the nightclub across from it - music was blasting Saturday until 1:00 AM or so.

The refrigerator is ridiculously small, but other than that it was nice enough

The rooms had inadequate storage space. No drawers and a wardrobe that required placing garments back to front, rather than side to side, where they could be seen. The handsome sink stole countertop space and used an unintuitive closing mechanism. There were no bathrobes. There was no desk surface in the room. Otto's, the bar, became very noisy at night.

The room was really nice, only complaint i have is the refrigerator is way to small to fit any food or drinks inside. An actual mini refrigerator would be better. Other then that the services was great. The floor was quiet. I felt very comfortable. Would highly recommend if your staying in the Downtown Oakland area.

The hotel is fairly new--clean and bright. The staff was friendly and helpful, the food in the restaurant was good, and the room was clean and spacious. The beds were good. The rest of the room left much to be desired. First, there wasn't a single drawer in the room. Maybe in the closet, we thought. Nope! And the only shelves were in three very small, low nightstands beside the beds. And if you wanted to hangout in the room and talk to each other, or invite others to join you, there were only two chairs. One was reasonably comfortable, the other looked like something from an avant garde design show for "trendy" furniture. It was low-to-the-ground, with a very small seat and a back that cut into your back. If you wanted to do some work at the narrow table (the only table in the room), it was simply too low to allow you to write or work at a computer. Whoever designed the in-room furniture should go and visit a comparably priced Marriott or Hilton property. Their rooms are usually comfortable and conducive to conversation and/or work. We won't be back.

Although the property is a standout in the area, the rooms are very small. The staff and facility are worth the difference .

Rooms were nice but very small.

This is a nice hotel in downtown Oakland with plenty of food options surrounding the location. Pay attention to the room sizes. It was smaller than I expected.

Enjoyed my stay here. The room hand plenty of space and a large bathroom. There was also a small patio with two chairs and a small table which was a nice surprise! Otto's, the restaurant inside, was priced well and the coffee was good.

Staff super great. Room was excellent. Tub is amazing. And the bed soft.

The rooms were excellent and the staff were friendly. The drinks and food there are perfect!

I stay there often What an awesome beautiful wonderful and friendly staff from The Front Desk, Valet Parking, The Bar/Restaurant to The House Cleaning all made me feel welcomed and comfortable every time I stayed Thank you for making my stays fee like home Madeeah

Great staff interactions and service

rooms are small but clean. The hotel says it offers room service but no one will pick up when you call the number provided for room service or the front desk. Bar staff is rude and not hospitable.

This hotel advertises itself as a luxury hotel, but does not provide that level of service. When I first arrived, I had to ask the staff at the door to help me with my bags while I was clearly struggling to get them out of the street and into the hotel. When I ordered room service, the food was brought to my room in brown paper bags, boxes, and with plastic utensils, which does not count as room service. Room service in other hotels, especially ones that claim to be “luxury” hotels, food is delivered on real plates with real utensils, which is how it should be. There was also an incident when I ordered room service and was in the shower when the food was brought to my room. Apparently the server knocked on my door and didn’t get an answer so just left with the food. But rather than the hotel staff calling my room or texting me or emailing me about how they attempted to drop off my food, no one did anything and I received no information about the order. After waiting an hour later, I had to call reception myself to see what was going on. This is poor customer service. The customer should never have to initiate an investigation on the whereabouts of a food order. The staff should do their due diligence and contact the customer when there are any issues.

I was in town to deal with family matters that were emotional and draining, and which required me to make several changes to my reservation. Staff were compassionate and helpful in dealing with those changes and with me when I was having a hard time emotionally. I will return again as I am deeply appreciative of the service I received..

Everyone was so hospitable and helpful. The customer service was top tier. We will definitely be back.

2nd time at the Kissel. Overall the hotel is nice and clean. A smaller 7 floor hotel which I like with a restaurant in the lobby that has limited hours. The rooms are nice and clean and well appointed. One of the recommendations I have for the Kissel is the staff are not as pleasant as one expect from the Hyatt. When I was checking out the front desk person asked me if I was someone else when the bill clearly said my name that was put under my door that I gave to him. He also checked me in and repeated my name over and over and was very pleasant the evening before. Maybe he was having a bad day....the valet was no where to be found when we got there and we parked the car on the street and then when we went to check in he was at the front desk talking to his coworker. Speaking of parking its 65.00! They charge tax on it of $11.00.

The staff aren’t that friendly

Everything was great until we needed to get our car from the valet. They had one person driving cars out from the garage (on a Sunday late morning) and it took over 30 minutes to get the vehicle.

Perfect for a concert at the Fox.

Great property in a not-so-great area of Oakland. The five block walk to the nearest BART station (19th St Oakland) can feel rather unsafe at night, so taking an Uber to/from the hotel to your destination is recommended. The rooms were spacious, and the gym was well-equipped with a couple of Peloton bikes. Staff were friendly and helpful, though room service seemed to be on a request basis because my room was not serviced at all during my stay. I don't actually mind this, but would have appreciated a change of towels and the trash to be removed every couple of days - the cleaning staff were happy to do this when I approached them in the hallway. Overall, very happy with the stay.

The property is nice, but downtown Oakland is not so much. We walked and felt safe most of the time.

Great little boutique hotel. Funky neighborhood. Walkable from the BART station. Lots of restaurants and bars in the area.

Property was great, and convenient to where we needed to be, but the neighborhood was meh!

This is a nice hotel in downtown Oakland with plenty of food options surrounding the location. Pay attention to the room sizes. It was smaller than I expected.

Enjoyed our stay. Convenient and walkable, with plenty of good restaurants and coffee shops around. Very comfortable room and courteous staff.

Great hotel if you’re heading to the Fox or Paramount theaters for a show. Lots of excellent restaurants and bakeries close by.

The staff is so great! Really kind and helpful. Super comfy beds! Great location...next to Drake's and Paramount Theater.

The hotel website advertizes the hotel as being in a livley neighbourhood with places for dinner and walking but there are homeless people living in tents a short three blocks away so it feels uncomfortable for us as a couple to be walking. About half a block from the hotel we were stopped and told we should not be walking here. The website for the hotel says it has a rooftop bar- well, if you go around the corner (on the street where there are tent encampments and broekn down cars people are lvining in) yes you can go up in an elevator to the rooftop bar but it isn't in the hotel. The hotel has a $52.00 valet charge and when it's not safe to walk you need to use this. Clean and updated rooms were great but common areas are badly dated (think mirrored tileson the wall in the main area and cheap worn furntiure on the main floor reception and bar-eating area) and cheap capret and wallpaper in hallways with scuff marks on walls. The main floor with the restuarnt and abr has one unisex bathroom that was out of both toilet paper and paper to dry your hands on- they just don't seem to care. Though we had a room that faced to the side of the hotel, loud car sounds continued all night and the hotel has no soundproffing in rooms. The dangerous state of the neighjbourhood and no nearby place to walk to for a meal other than cheap take out like fried chicken rules this out for us.

This hotel advertises itself as a luxury hotel, but does not provide that level of service. When I first arrived, I had to ask the staff at the door to help me with my bags while I was clearly struggling to get them out of the street and into the hotel. When I ordered room service, the food was brought to my room in brown paper bags, boxes, and with plastic utensils, which does not count as room service. Room service in other hotels, especially ones that claim to be “luxury” hotels, food is delivered on real plates with real utensils, which is how it should be. There was also an incident when I ordered room service and was in the shower when the food was brought to my room. Apparently the server knocked on my door and didn’t get an answer so just left with the food. But rather than the hotel staff calling my room or texting me or emailing me about how they attempted to drop off my food, no one did anything and I received no information about the order. After waiting an hour later, I had to call reception myself to see what was going on. This is poor customer service. The customer should never have to initiate an investigation on the whereabouts of a food order. The staff should do their due diligence and contact the customer when there are any issues.

I loved this hotel. Very clean beautiful aesthetic and the rooms with the patios is a great touch. The food can use some work. The breakfast was ok. But lunch and dinner was ruff. Over all great hotel and would stay here again.

Welcome and valet staff was awesome. Bummed the rooftop bar was closed for private event as it was one of the reasons I booked. Downstairs bar food and drinks were good, but it took a long time to get drinks and it just seemed like they needed a second bartender and wait staff.

Lovely clean hotel. Easy to get around and the staff was awesome. Cocktails and food were amazing.

Beautiful hotel! Loved the roof top bar, just wish you didn’t have to walk outside to get to it. But the environment and food were both amazing!

The salmon dinner at Otto’s is excellent.

A comfortable stay in Uptown Oakland - one of the bright spots in this city. The guest rooms are generally well designed, except they can add small touches like more hooks near the doorway. The dining was limited in and near the hotel. Doors do not always close well and are heavy.

Nice amenities and staff. Restaurant good for breakfast. The dinner Cobb salad chicken bits were tasteless.

We had a comfortable overnight stay here. Staff were pleasant, the room was clean and cosy. Breakfast downstairs in the lobby was delicious!

Wish they had room service but restaurant was good. Overall good stay!