Hotel Monte Campana Heredia
From
US$49
/ night
Select dates to see prices and availability
From
US$49
/ night
About this property
Along with 3 outdoor pools, this smoke-free hotel has free water park access and a restaurant. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar.
...
Location
Located in Jesús, Hotel Monte Campana Heredia is in the entertainment district and near the airport. Shoppers can check out Multiplaza Mall Escazu, while everyone can enjoy the natural beauty of Sabana Park and Poás Volcano National Park. Traveling with kids? Consider Cafe Rosa Blanca Organic Coffee Farm and Cafe Britt Coffee Farm.
Restaurant
Business centre
Room service
Housekeeping
Multilingual staff
Connecting rooms
Location
5 km norte de la Iglesia de Barva, Birri de Santa barbara, Birri, Jesús, Cantón Santa Bárbara, Costa Rica
Room options
4
Twin Basic
Room details
Sleeps 4
Family Room Mountain View
Sleeps 8
1
Quadruple Basic
Room details
Sleeps 4
Family Room City View One Bedroom
Sleeps 8
Family Room Bunk Bed
Sleeps 8
Suite Comfort
Sleeps 8
Chalet Two Beds
7
Double Standard
Room details
Sleeps 4
House Bunk Bed
Sleeps 8
Family Room Two Beds
Sleeps 8
House City View Two Bedrooms
Sleeps 8
Studio Deluxe Two Beds
Sleeps 5
House City View Two Double Beds
Sleeps 8
Guest reviews of Hotel Monte Campana Heredia
7
Good
Based on 466 verified reviews
Who stays here?
Business
1%
Couple
46%
Family
34%
Group
14%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
Hotel Monte Campana Heredia offers rustic, nature-centered grounds with quirky features and kid-friendly activities, and several guests enjoyed unique stays like the treehouse and friendly staff, but many reviews report operational frustrations that affect comfort and reliability during the stay.
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What guests think
Hotel Monte Campana Heredia offers rustic, nature-centered grounds with quirky features and kid-friendly activities, and several guests enjoyed unique stays like the treehouse and friendly staff, but many reviews report operational frustrations that affect comfort and reliability during the stay.
Common complaints include little or no hot water in rooms, nonfunctional or cold jacuzzis, and pools that can feel cold or unclean. Housekeeping and maintenance issues appear in multiple reviews, with reports of pests, musty odors, worn furnishings, and missing or faulty in-room items. Service feels mixed, with reports of limited reception hours, slow food service, and confusion or extra charges for breakfast or other items. Expect a scenic, activity-rich setting with rustic accommodations and inconsistent execution.
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AI-generated summary based on recent guest reviews
Facilities
On-site activities and water attractions for families are a highlight, including canopy and slides. However, many reviews report cold or nonworking jacuzzis and occasionally dirty or chilly pools; the water park can be crowded when open to the public.
Related guest reviews
6
Amelia
24 Nov 2025
·
Stayed 1 night
Bizarre place. Like someone just let a bunch of artist friends go nuts on the grounds here. Signage was poor and reception staff mediocre at best (a lot of just staring at guests?!). The treehouse was kinda cute but some seriously big cockroaches that might have been better kept out if the door actually fit the door frame. Worth a stroll around the grounds, if only for the stories.
Bizarre place. Like someone just let a bunch of artist friends go nuts on the grounds here. Signage was poor and reception staff mediocre at best (a lot of just staring at guests?!). The treehouse was kinda cute but some seriously big cockroaches that might have been better kept out if the door actually fit the door frame. Worth a stroll around the grounds, if only for the stories.
6
gaelle
16 Feb 2025
·
Stayed 2 nights
Moyen, hôtel de brique et de broc. Pas d’eau chaude. Jacuzzi ne fonctionne pas vraiment. Piscine gelée. Sinon beau décor et belle vu.
Moyen, hôtel de brique et de broc. Pas d’eau chaude. Jacuzzi ne fonctionne pas vraiment. Piscine gelée. Sinon beau décor et belle vu.
6
ZULMA D
12 Feb 2023
·
Stayed 5 nights
I stayed there for 5 days. There’s no AC so it’s very hot during the day and you’re freezing at night. The pools are dirty and the jacuzzis even worse. The place needs lots of work. The outside it’s beautiful to walk around, but definitely would not stay here again. The restaurant has decent food, but the staff was not too friendly. There’s no one at the reception after 7pm so if you need anything you’re out of luck until the following day. Towels are only provided if you request them and only one per guest. They were dirty and smelled funny too. If you’re staying here def bring your own towels and extra blankets. The beds were not comfortable and pillows were super hard. I stayed at the tree house. Even though it’s beautiful to look out from the outside, the inside needs lots of work. The hot tub looked filthy.
I stayed there for 5 days. There’s no AC so it’s very hot during the day and you’re freezing at night. The pools are dirty and the jacuzzis even worse. The place needs lots of work. The outside it’s beautiful to walk around, but definitely would not stay here again. The restaurant has decent food, but the staff was not too friendly. There’s no one at the reception after 7pm so if you need anything you’re out of luck until the following day. Towels are only provided if you request them and only one per guest. They were dirty and smelled funny too. If you’re staying here def bring your own towels and extra blankets. The beds were not comfortable and pillows were super hard. I stayed at the tree house. Even though it’s beautiful to look out from the outside, the inside needs lots of work. The hot tub looked filthy.
10
Lesther
17 Apr 2022
·
Stayed 1 night
Excelente tanto como en la estadía como en general las picinas hermosas super tranquilo el servicio exelente
Excelente tanto como en la estadía como en general las picinas hermosas super tranquilo el servicio exelente
10
Rafael
11 Aug 2025
·
Stayed 11 nights
It is a very nice place with a lot of activities, specially for the children. Staff is very friendly and fast acting. We enjoy the Canopy a lot, thanks guys for the attention and patience during this activity.
It is a very nice place with a lot of activities, specially for the children. Staff is very friendly and fast acting. We enjoy the Canopy a lot, thanks guys for the attention and patience during this activity.
8
Samantha
5 Oct 2023
·
Stayed 4 nights
Great stay. Which the Jacuzzis actually worked. Its a water park open to the public so be prepared for it to be packed. Other than that we had a great time.
Great stay. Which the Jacuzzis actually worked. Its a water park open to the public so be prepared for it to be packed. Other than that we had a great time.
2
Sergio
2 Mar 2025
·
Stayed 3 nights
Room smelled of mold. No hot water. No towels in the room. All three jacuzzi were cold. Refrigerator and microwave inoperable.
Room smelled of mold. No hot water. No towels in the room. All three jacuzzi were cold. Refrigerator and microwave inoperable.
6
EFRAIN
14 Jun 2022
·
Stayed 1 night
Naturaleza muy bonita y cuidada. La comida es bastante regular. La música en vivo es my buena.
Naturaleza muy bonita y cuidada. La comida es bastante regular. La música en vivo es my buena.
8
Geneviève
26 Jan 2023
·
Stayed 2 nights
Les installations pour les enfants sont extra ! Plusieurs glissades et grandes piscines. Notre baignoire était aussi grande que la pataugeoire;)))) Jeux d activité directement dans le restaurant ! Nourriture excellente dans le resto ! Serveur très gentil! Notre fils de 2 ans étaient au paradis ! Très belle vue de la ville de San José Énormément a faire sur place pour tous les âges !
Les installations pour les enfants sont extra ! Plusieurs glissades et grandes piscines. Notre baignoire était aussi grande que la pataugeoire;)))) Jeux d activité directement dans le restaurant ! Nourriture excellente dans le resto ! Serveur très gentil! Notre fils de 2 ans étaient au paradis ! Très belle vue de la ville de San José Énormément a faire sur place pour tous les âges !
10
Mauricio
4 Jan 2026
·
Stayed 2 nights
Habitación muy bonita, las instalaciones son rústicas y el personal muy amable.
Habitación muy bonita, las instalaciones son rústicas y el personal muy amable.
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AI-generated summary based on recent guest reviews
Cleanliness
Multiple guests reported poor cleanliness and maintenance, including pests, musty odors, dirty or worn furnishings, and unclean fixtures or towels. Issues appear across different room types.
Related guest reviews
6
Amelia
24 Nov 2025
·
Stayed 1 night
Bizarre place. Like someone just let a bunch of artist friends go nuts on the grounds here. Signage was poor and reception staff mediocre at best (a lot of just staring at guests?!). The treehouse was kinda cute but some seriously big cockroaches that might have been better kept out if the door actually fit the door frame. Worth a stroll around the grounds, if only for the stories.
Bizarre place. Like someone just let a bunch of artist friends go nuts on the grounds here. Signage was poor and reception staff mediocre at best (a lot of just staring at guests?!). The treehouse was kinda cute but some seriously big cockroaches that might have been better kept out if the door actually fit the door frame. Worth a stroll around the grounds, if only for the stories.
6
ZULMA D
12 Feb 2023
·
Stayed 5 nights
I stayed there for 5 days. There’s no AC so it’s very hot during the day and you’re freezing at night. The pools are dirty and the jacuzzis even worse. The place needs lots of work. The outside it’s beautiful to walk around, but definitely would not stay here again. The restaurant has decent food, but the staff was not too friendly. There’s no one at the reception after 7pm so if you need anything you’re out of luck until the following day. Towels are only provided if you request them and only one per guest. They were dirty and smelled funny too. If you’re staying here def bring your own towels and extra blankets. The beds were not comfortable and pillows were super hard. I stayed at the tree house. Even though it’s beautiful to look out from the outside, the inside needs lots of work. The hot tub looked filthy.
I stayed there for 5 days. There’s no AC so it’s very hot during the day and you’re freezing at night. The pools are dirty and the jacuzzis even worse. The place needs lots of work. The outside it’s beautiful to walk around, but definitely would not stay here again. The restaurant has decent food, but the staff was not too friendly. There’s no one at the reception after 7pm so if you need anything you’re out of luck until the following day. Towels are only provided if you request them and only one per guest. They were dirty and smelled funny too. If you’re staying here def bring your own towels and extra blankets. The beds were not comfortable and pillows were super hard. I stayed at the tree house. Even though it’s beautiful to look out from the outside, the inside needs lots of work. The hot tub looked filthy.
6
Melissa
22 Apr 2023
·
Stayed 1 night
Limpieza; después de que una persona haga el check-out deberían de revisar bien que todo esté bien en las habitaciones, que todo esté listo y limpio para las próximas personas que se lleguen a hospedar en esa misma habitación, asegurarse que no haya ninguna sorpresa como la que yo me encontré en el baño al llegar a la habitación, encontré las heces de otra persona y yo tuve que bajar la palanca a esas heces que no sé de quién eran. Check in y recepción; Monte campana es de los POCOS hoteles en el país que tienen un check in tan temprano 6:30pm, como feedback deberían de tener como en otros hoteles personas que se turnen, entren un poco más tarde y salgan mas tarde para que así los turistas puedan tener más flexibilidad a la hora del check in, poder llegar después de las 6:30 sin tener que llegar a preguntarle al guarda algo que no le corresponde al trabajo de él, debería quedarse otra persona en recepción un poco más tarde con otro turno, no que a uno como cliente lo ofuscan todo por llegar todo temprano a las 6:30, y al día siguiente las mujeres que trabajan en recepción actúan de mala gana porque uno llegó la noche anterior cuando ellas ya no estaban. No es ni culpa del guarda ni del cliente que decide dónde ir a pagar; es culpa de administración. Jacuzzis; después de cierta hora o rato los apagan y no siguen echando burbujas para que el agua siga fluyendo y limpiandose.
Limpieza; después de que una persona haga el check-out deberían de revisar bien que todo esté bien en las habitaciones, que todo esté listo y limpio para las próximas personas que se lleguen a hospedar en esa misma habitación, asegurarse que no haya ninguna sorpresa como la que yo me encontré en el baño al llegar a la habitación, encontré las heces de otra persona y yo tuve que bajar la palanca a esas heces que no sé de quién eran. Check in y recepción; Monte campana es de los POCOS hoteles en el país que tienen un check in tan temprano 6:30pm, como feedback deberían de tener como en otros hoteles personas que se turnen, entren un poco más tarde y salgan mas tarde para que así los turistas puedan tener más flexibilidad a la hora del check in, poder llegar después de las 6:30 sin tener que llegar a preguntarle al guarda algo que no le corresponde al trabajo de él, debería quedarse otra persona en recepción un poco más tarde con otro turno, no que a uno como cliente lo ofuscan todo por llegar todo temprano a las 6:30, y al día siguiente las mujeres que trabajan en recepción actúan de mala gana porque uno llegó la noche anterior cuando ellas ya no estaban. No es ni culpa del guarda ni del cliente que decide dónde ir a pagar; es culpa de administración. Jacuzzis; después de cierta hora o rato los apagan y no siguen echando burbujas para que el agua siga fluyendo y limpiandose.
2
danny
30 Sept 2022
·
Stayed 1 night
Rooms not very taking care of
Rooms not very taking care of
10
SANTIAGO
21 Dec 2024
·
Stayed 4 nights
Muy buena atención solo que me encontré con un alacrán en la habitación
Muy buena atención solo que me encontré con un alacrán en la habitación
2
noemi
25 Dec 2024
·
Stayed 5 nights
What breakfast offers does not include, does not include towels, dirty and destroyed furniture, torn sheets, spider webs and spiders in quantity, broken cabinets, floors, dirty windows, and there is cable, no air conditioning and it heats a lot since it is all windows glass, We don't sleep a night, the dog barks night and day.
What breakfast offers does not include, does not include towels, dirty and destroyed furniture, torn sheets, spider webs and spiders in quantity, broken cabinets, floors, dirty windows, and there is cable, no air conditioning and it heats a lot since it is all windows glass, We don't sleep a night, the dog barks night and day.
2
Sergio
2 Mar 2025
·
Stayed 3 nights
Room smelled of mold. No hot water. No towels in the room. All three jacuzzi were cold. Refrigerator and microwave inoperable.
Room smelled of mold. No hot water. No towels in the room. All three jacuzzi were cold. Refrigerator and microwave inoperable.
4
Cindy
15 Jul 2025
·
Stayed 2 nights
Camas muy duras y nada confortables, no hay cobijas y cuando pedimos cobijas porque pasamos una noche demasiado fría, nos dieron sábanas. La habitación traquea y olía mucho a gas. No funcionaba la televisión, ni el agua caliente ni la bañera de hidromasaje. El café del desayuno es horrible. Para comprar desayuno/comida debes caminar 150 metros hasta la recepción y volver al área de desayuno y si olvidaste pagar algo, debes volver hasta la recepción. La atención de las empleadas de recepción fue muy deficiente. Gimnasio en mal estado. No tienen salvavidas, ni seguridad interna.
Camas muy duras y nada confortables, no hay cobijas y cuando pedimos cobijas porque pasamos una noche demasiado fría, nos dieron sábanas. La habitación traquea y olía mucho a gas. No funcionaba la televisión, ni el agua caliente ni la bañera de hidromasaje. El café del desayuno es horrible. Para comprar desayuno/comida debes caminar 150 metros hasta la recepción y volver al área de desayuno y si olvidaste pagar algo, debes volver hasta la recepción. La atención de las empleadas de recepción fue muy deficiente. Gimnasio en mal estado. No tienen salvavidas, ni seguridad interna.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are rustic and unique (including a treehouse option), but comfort is basic with hard beds and limited temperature control due to no AC. Recurring reports cite little or no hot water and some in-room amenities not working.
Related guest reviews
6
Amelia
24 Nov 2025
·
Stayed 1 night
Bizarre place. Like someone just let a bunch of artist friends go nuts on the grounds here. Signage was poor and reception staff mediocre at best (a lot of just staring at guests?!). The treehouse was kinda cute but some seriously big cockroaches that might have been better kept out if the door actually fit the door frame. Worth a stroll around the grounds, if only for the stories.
Bizarre place. Like someone just let a bunch of artist friends go nuts on the grounds here. Signage was poor and reception staff mediocre at best (a lot of just staring at guests?!). The treehouse was kinda cute but some seriously big cockroaches that might have been better kept out if the door actually fit the door frame. Worth a stroll around the grounds, if only for the stories.
6
gaelle
16 Feb 2025
·
Stayed 2 nights
Moyen, hôtel de brique et de broc. Pas d’eau chaude. Jacuzzi ne fonctionne pas vraiment. Piscine gelée. Sinon beau décor et belle vu.
Moyen, hôtel de brique et de broc. Pas d’eau chaude. Jacuzzi ne fonctionne pas vraiment. Piscine gelée. Sinon beau décor et belle vu.
6
ZULMA D
12 Feb 2023
·
Stayed 5 nights
I stayed there for 5 days. There’s no AC so it’s very hot during the day and you’re freezing at night. The pools are dirty and the jacuzzis even worse. The place needs lots of work. The outside it’s beautiful to walk around, but definitely would not stay here again. The restaurant has decent food, but the staff was not too friendly. There’s no one at the reception after 7pm so if you need anything you’re out of luck until the following day. Towels are only provided if you request them and only one per guest. They were dirty and smelled funny too. If you’re staying here def bring your own towels and extra blankets. The beds were not comfortable and pillows were super hard. I stayed at the tree house. Even though it’s beautiful to look out from the outside, the inside needs lots of work. The hot tub looked filthy.
I stayed there for 5 days. There’s no AC so it’s very hot during the day and you’re freezing at night. The pools are dirty and the jacuzzis even worse. The place needs lots of work. The outside it’s beautiful to walk around, but definitely would not stay here again. The restaurant has decent food, but the staff was not too friendly. There’s no one at the reception after 7pm so if you need anything you’re out of luck until the following day. Towels are only provided if you request them and only one per guest. They were dirty and smelled funny too. If you’re staying here def bring your own towels and extra blankets. The beds were not comfortable and pillows were super hard. I stayed at the tree house. Even though it’s beautiful to look out from the outside, the inside needs lots of work. The hot tub looked filthy.
4
Jose
16 Nov 2024
·
Stayed 2 nights
It was truly disappointing the water temperature because it was barely warm for the bathtub inside the room as well as the hot tubs outside near the pools.
It was truly disappointing the water temperature because it was barely warm for the bathtub inside the room as well as the hot tubs outside near the pools.
8
Johnny
11 Dec 2023
·
Stayed 1 night
It was cozy and affordable. Could use some upgrades.
It was cozy and affordable. Could use some upgrades.
2
noemi
25 Dec 2024
·
Stayed 5 nights
What breakfast offers does not include, does not include towels, dirty and destroyed furniture, torn sheets, spider webs and spiders in quantity, broken cabinets, floors, dirty windows, and there is cable, no air conditioning and it heats a lot since it is all windows glass, We don't sleep a night, the dog barks night and day.
What breakfast offers does not include, does not include towels, dirty and destroyed furniture, torn sheets, spider webs and spiders in quantity, broken cabinets, floors, dirty windows, and there is cable, no air conditioning and it heats a lot since it is all windows glass, We don't sleep a night, the dog barks night and day.
2
Sergio
2 Mar 2025
·
Stayed 3 nights
Room smelled of mold. No hot water. No towels in the room. All three jacuzzi were cold. Refrigerator and microwave inoperable.
Room smelled of mold. No hot water. No towels in the room. All three jacuzzi were cold. Refrigerator and microwave inoperable.
10
Amanda
18 Jun 2024
·
Stayed 2 nights
This place is adorable. Very hippy vibe. The staff were very friendly. We stayed in the treehouse and it was very cool.
This place is adorable. Very hippy vibe. The staff were very friendly. We stayed in the treehouse and it was very cool.
4
Nicolas
14 Jan 2026
·
Stayed 2 nights
I rented out the tree house and we did not get hot water once for any of our showers for the three days we were there. Very very lame. Also, breakfast said it was included in hotels.com and we were charged for breakfast ($8/head no biggie but annoying) Also asked about doing laundry and they quoted me $5 for a load, and they ended up charging me $41 (what a rip off and I hate being lied to.) I guess expected unexpected things here, cheaper to take an uber and get you food needs and laundry outside of the property.
I rented out the tree house and we did not get hot water once for any of our showers for the three days we were there. Very very lame. Also, breakfast said it was included in hotels.com and we were charged for breakfast ($8/head no biggie but annoying) Also asked about doing laundry and they quoted me $5 for a load, and they ended up charging me $41 (what a rip off and I hate being lied to.) I guess expected unexpected things here, cheaper to take an uber and get you food needs and laundry outside of the property.
4
Cindy
15 Jul 2025
·
Stayed 2 nights
Camas muy duras y nada confortables, no hay cobijas y cuando pedimos cobijas porque pasamos una noche demasiado fría, nos dieron sábanas. La habitación traquea y olía mucho a gas. No funcionaba la televisión, ni el agua caliente ni la bañera de hidromasaje. El café del desayuno es horrible. Para comprar desayuno/comida debes caminar 150 metros hasta la recepción y volver al área de desayuno y si olvidaste pagar algo, debes volver hasta la recepción. La atención de las empleadas de recepción fue muy deficiente. Gimnasio en mal estado. No tienen salvavidas, ni seguridad interna.
Camas muy duras y nada confortables, no hay cobijas y cuando pedimos cobijas porque pasamos una noche demasiado fría, nos dieron sábanas. La habitación traquea y olía mucho a gas. No funcionaba la televisión, ni el agua caliente ni la bañera de hidromasaje. El café del desayuno es horrible. Para comprar desayuno/comida debes caminar 150 metros hasta la recepción y volver al área de desayuno y si olvidaste pagar algo, debes volver hasta la recepción. La atención de las empleadas de recepción fue muy deficiente. Gimnasio en mal estado. No tienen salvavidas, ni seguridad interna.
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AI-generated summary based on recent guest reviews
Service
Staff kindness is mentioned, but service is inconsistent. Reviews cite limited reception hours, slow restaurant service, reservation or room changes without notice, and billing or inclusion misunderstandings (e.g., breakfast, laundry, menu pricing).
Related guest reviews
6
Amelia
24 Nov 2025
·
Stayed 1 night
Bizarre place. Like someone just let a bunch of artist friends go nuts on the grounds here. Signage was poor and reception staff mediocre at best (a lot of just staring at guests?!). The treehouse was kinda cute but some seriously big cockroaches that might have been better kept out if the door actually fit the door frame. Worth a stroll around the grounds, if only for the stories.
Bizarre place. Like someone just let a bunch of artist friends go nuts on the grounds here. Signage was poor and reception staff mediocre at best (a lot of just staring at guests?!). The treehouse was kinda cute but some seriously big cockroaches that might have been better kept out if the door actually fit the door frame. Worth a stroll around the grounds, if only for the stories.
10
Lazaro
6 Dec 2021
·
Stayed 9 nights
La estancia fue agradable , lo disfrutamos mucho , el personal del restaurante fue muy amable y cordial , nos sentimos muy a gusto es nuestra segunda visita al hotel , gracias .
La estancia fue agradable , lo disfrutamos mucho , el personal del restaurante fue muy amable y cordial , nos sentimos muy a gusto es nuestra segunda visita al hotel , gracias .
6
ZULMA D
12 Feb 2023
·
Stayed 5 nights
I stayed there for 5 days. There’s no AC so it’s very hot during the day and you’re freezing at night. The pools are dirty and the jacuzzis even worse. The place needs lots of work. The outside it’s beautiful to walk around, but definitely would not stay here again. The restaurant has decent food, but the staff was not too friendly. There’s no one at the reception after 7pm so if you need anything you’re out of luck until the following day. Towels are only provided if you request them and only one per guest. They were dirty and smelled funny too. If you’re staying here def bring your own towels and extra blankets. The beds were not comfortable and pillows were super hard. I stayed at the tree house. Even though it’s beautiful to look out from the outside, the inside needs lots of work. The hot tub looked filthy.
I stayed there for 5 days. There’s no AC so it’s very hot during the day and you’re freezing at night. The pools are dirty and the jacuzzis even worse. The place needs lots of work. The outside it’s beautiful to walk around, but definitely would not stay here again. The restaurant has decent food, but the staff was not too friendly. There’s no one at the reception after 7pm so if you need anything you’re out of luck until the following day. Towels are only provided if you request them and only one per guest. They were dirty and smelled funny too. If you’re staying here def bring your own towels and extra blankets. The beds were not comfortable and pillows were super hard. I stayed at the tree house. Even though it’s beautiful to look out from the outside, the inside needs lots of work. The hot tub looked filthy.
10
Rafael
11 Aug 2025
·
Stayed 11 nights
It is a very nice place with a lot of activities, specially for the children. Staff is very friendly and fast acting. We enjoy the Canopy a lot, thanks guys for the attention and patience during this activity.
It is a very nice place with a lot of activities, specially for the children. Staff is very friendly and fast acting. We enjoy the Canopy a lot, thanks guys for the attention and patience during this activity.
6
Melissa
22 Apr 2023
·
Stayed 1 night
Limpieza; después de que una persona haga el check-out deberían de revisar bien que todo esté bien en las habitaciones, que todo esté listo y limpio para las próximas personas que se lleguen a hospedar en esa misma habitación, asegurarse que no haya ninguna sorpresa como la que yo me encontré en el baño al llegar a la habitación, encontré las heces de otra persona y yo tuve que bajar la palanca a esas heces que no sé de quién eran. Check in y recepción; Monte campana es de los POCOS hoteles en el país que tienen un check in tan temprano 6:30pm, como feedback deberían de tener como en otros hoteles personas que se turnen, entren un poco más tarde y salgan mas tarde para que así los turistas puedan tener más flexibilidad a la hora del check in, poder llegar después de las 6:30 sin tener que llegar a preguntarle al guarda algo que no le corresponde al trabajo de él, debería quedarse otra persona en recepción un poco más tarde con otro turno, no que a uno como cliente lo ofuscan todo por llegar todo temprano a las 6:30, y al día siguiente las mujeres que trabajan en recepción actúan de mala gana porque uno llegó la noche anterior cuando ellas ya no estaban. No es ni culpa del guarda ni del cliente que decide dónde ir a pagar; es culpa de administración. Jacuzzis; después de cierta hora o rato los apagan y no siguen echando burbujas para que el agua siga fluyendo y limpiandose.
Limpieza; después de que una persona haga el check-out deberían de revisar bien que todo esté bien en las habitaciones, que todo esté listo y limpio para las próximas personas que se lleguen a hospedar en esa misma habitación, asegurarse que no haya ninguna sorpresa como la que yo me encontré en el baño al llegar a la habitación, encontré las heces de otra persona y yo tuve que bajar la palanca a esas heces que no sé de quién eran. Check in y recepción; Monte campana es de los POCOS hoteles en el país que tienen un check in tan temprano 6:30pm, como feedback deberían de tener como en otros hoteles personas que se turnen, entren un poco más tarde y salgan mas tarde para que así los turistas puedan tener más flexibilidad a la hora del check in, poder llegar después de las 6:30 sin tener que llegar a preguntarle al guarda algo que no le corresponde al trabajo de él, debería quedarse otra persona en recepción un poco más tarde con otro turno, no que a uno como cliente lo ofuscan todo por llegar todo temprano a las 6:30, y al día siguiente las mujeres que trabajan en recepción actúan de mala gana porque uno llegó la noche anterior cuando ellas ya no estaban. No es ni culpa del guarda ni del cliente que decide dónde ir a pagar; es culpa de administración. Jacuzzis; después de cierta hora o rato los apagan y no siguen echando burbujas para que el agua siga fluyendo y limpiandose.
8
Charles
3 Dec 2024
·
Stayed 4 nights
Very good overall, except food service was very slow and food was not all that good.
Very good overall, except food service was very slow and food was not all that good.
10
Amanda
18 Jun 2024
·
Stayed 2 nights
This place is adorable. Very hippy vibe. The staff were very friendly. We stayed in the treehouse and it was very cool.
This place is adorable. Very hippy vibe. The staff were very friendly. We stayed in the treehouse and it was very cool.
4
Nicolas
14 Jan 2026
·
Stayed 2 nights
I rented out the tree house and we did not get hot water once for any of our showers for the three days we were there. Very very lame. Also, breakfast said it was included in hotels.com and we were charged for breakfast ($8/head no biggie but annoying) Also asked about doing laundry and they quoted me $5 for a load, and they ended up charging me $41 (what a rip off and I hate being lied to.) I guess expected unexpected things here, cheaper to take an uber and get you food needs and laundry outside of the property.
I rented out the tree house and we did not get hot water once for any of our showers for the three days we were there. Very very lame. Also, breakfast said it was included in hotels.com and we were charged for breakfast ($8/head no biggie but annoying) Also asked about doing laundry and they quoted me $5 for a load, and they ended up charging me $41 (what a rip off and I hate being lied to.) I guess expected unexpected things here, cheaper to take an uber and get you food needs and laundry outside of the property.
10
Mauricio
4 Jan 2026
·
Stayed 2 nights
Habitación muy bonita, las instalaciones son rústicas y el personal muy amable.
Habitación muy bonita, las instalaciones son rústicas y el personal muy amable.
4
Cindy
15 Jul 2025
·
Stayed 2 nights
Camas muy duras y nada confortables, no hay cobijas y cuando pedimos cobijas porque pasamos una noche demasiado fría, nos dieron sábanas. La habitación traquea y olía mucho a gas. No funcionaba la televisión, ni el agua caliente ni la bañera de hidromasaje. El café del desayuno es horrible. Para comprar desayuno/comida debes caminar 150 metros hasta la recepción y volver al área de desayuno y si olvidaste pagar algo, debes volver hasta la recepción. La atención de las empleadas de recepción fue muy deficiente. Gimnasio en mal estado. No tienen salvavidas, ni seguridad interna.
Camas muy duras y nada confortables, no hay cobijas y cuando pedimos cobijas porque pasamos una noche demasiado fría, nos dieron sábanas. La habitación traquea y olía mucho a gas. No funcionaba la televisión, ni el agua caliente ni la bañera de hidromasaje. El café del desayuno es horrible. Para comprar desayuno/comida debes caminar 150 metros hasta la recepción y volver al área de desayuno y si olvidaste pagar algo, debes volver hasta la recepción. La atención de las empleadas de recepción fue muy deficiente. Gimnasio en mal estado. No tienen salvavidas, ni seguridad interna.
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AI-generated summary based on recent guest reviews
Location
Not enough information in reviews.
Related guest reviews
8
Geneviève
26 Jan 2023
·
Stayed 2 nights
Les installations pour les enfants sont extra ! Plusieurs glissades et grandes piscines. Notre baignoire était aussi grande que la pataugeoire;)))) Jeux d activité directement dans le restaurant ! Nourriture excellente dans le resto ! Serveur très gentil! Notre fils de 2 ans étaient au paradis ! Très belle vue de la ville de San José Énormément a faire sur place pour tous les âges !
Les installations pour les enfants sont extra ! Plusieurs glissades et grandes piscines. Notre baignoire était aussi grande que la pataugeoire;)))) Jeux d activité directement dans le restaurant ! Nourriture excellente dans le resto ! Serveur très gentil! Notre fils de 2 ans étaient au paradis ! Très belle vue de la ville de San José Énormément a faire sur place pour tous les âges !
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AI-generated summary based on recent guest reviews
Dining
Food feedback is mixed: some found meals excellent or decent, while others thought the food average and service slow. Several reviews mention confusion or extra charges around breakfast and menu pricing.
Related guest reviews
6
Mauricio
9 Feb 2024
·
Stayed 2 nights
Sin ningún aviso y sin ningún motivo nos cambiaron la Casa del Lago por una “villa”, mucho más pequeña y muy diferente a lo reservado. En el restaurante hay platos VIP que no están en el menú y no tienen el precio. Se realizó el pedido de un plato mixto del menú pero pidieron a la cocina uno VIP con más del doble del precio.
Sin ningún aviso y sin ningún motivo nos cambiaron la Casa del Lago por una “villa”, mucho más pequeña y muy diferente a lo reservado. En el restaurante hay platos VIP que no están en el menú y no tienen el precio. Se realizó el pedido de un plato mixto del menú pero pidieron a la cocina uno VIP con más del doble del precio.
10
Lazaro
6 Dec 2021
·
Stayed 9 nights
La estancia fue agradable , lo disfrutamos mucho , el personal del restaurante fue muy amable y cordial , nos sentimos muy a gusto es nuestra segunda visita al hotel , gracias .
La estancia fue agradable , lo disfrutamos mucho , el personal del restaurante fue muy amable y cordial , nos sentimos muy a gusto es nuestra segunda visita al hotel , gracias .
6
ZULMA D
12 Feb 2023
·
Stayed 5 nights
I stayed there for 5 days. There’s no AC so it’s very hot during the day and you’re freezing at night. The pools are dirty and the jacuzzis even worse. The place needs lots of work. The outside it’s beautiful to walk around, but definitely would not stay here again. The restaurant has decent food, but the staff was not too friendly. There’s no one at the reception after 7pm so if you need anything you’re out of luck until the following day. Towels are only provided if you request them and only one per guest. They were dirty and smelled funny too. If you’re staying here def bring your own towels and extra blankets. The beds were not comfortable and pillows were super hard. I stayed at the tree house. Even though it’s beautiful to look out from the outside, the inside needs lots of work. The hot tub looked filthy.
I stayed there for 5 days. There’s no AC so it’s very hot during the day and you’re freezing at night. The pools are dirty and the jacuzzis even worse. The place needs lots of work. The outside it’s beautiful to walk around, but definitely would not stay here again. The restaurant has decent food, but the staff was not too friendly. There’s no one at the reception after 7pm so if you need anything you’re out of luck until the following day. Towels are only provided if you request them and only one per guest. They were dirty and smelled funny too. If you’re staying here def bring your own towels and extra blankets. The beds were not comfortable and pillows were super hard. I stayed at the tree house. Even though it’s beautiful to look out from the outside, the inside needs lots of work. The hot tub looked filthy.
8
Charles
3 Dec 2024
·
Stayed 4 nights
Very good overall, except food service was very slow and food was not all that good.
Very good overall, except food service was very slow and food was not all that good.
6
EFRAIN
14 Jun 2022
·
Stayed 1 night
Naturaleza muy bonita y cuidada. La comida es bastante regular. La música en vivo es my buena.
Naturaleza muy bonita y cuidada. La comida es bastante regular. La música en vivo es my buena.
4
Nicolas
14 Jan 2026
·
Stayed 2 nights
I rented out the tree house and we did not get hot water once for any of our showers for the three days we were there. Very very lame. Also, breakfast said it was included in hotels.com and we were charged for breakfast ($8/head no biggie but annoying) Also asked about doing laundry and they quoted me $5 for a load, and they ended up charging me $41 (what a rip off and I hate being lied to.) I guess expected unexpected things here, cheaper to take an uber and get you food needs and laundry outside of the property.
I rented out the tree house and we did not get hot water once for any of our showers for the three days we were there. Very very lame. Also, breakfast said it was included in hotels.com and we were charged for breakfast ($8/head no biggie but annoying) Also asked about doing laundry and they quoted me $5 for a load, and they ended up charging me $41 (what a rip off and I hate being lied to.) I guess expected unexpected things here, cheaper to take an uber and get you food needs and laundry outside of the property.
8
Geneviève
26 Jan 2023
·
Stayed 2 nights
Les installations pour les enfants sont extra ! Plusieurs glissades et grandes piscines. Notre baignoire était aussi grande que la pataugeoire;)))) Jeux d activité directement dans le restaurant ! Nourriture excellente dans le resto ! Serveur très gentil! Notre fils de 2 ans étaient au paradis ! Très belle vue de la ville de San José Énormément a faire sur place pour tous les âges !
Les installations pour les enfants sont extra ! Plusieurs glissades et grandes piscines. Notre baignoire était aussi grande que la pataugeoire;)))) Jeux d activité directement dans le restaurant ! Nourriture excellente dans le resto ! Serveur très gentil! Notre fils de 2 ans étaient au paradis ! Très belle vue de la ville de San José Énormément a faire sur place pour tous les âges !
4
Cindy
15 Jul 2025
·
Stayed 2 nights
Camas muy duras y nada confortables, no hay cobijas y cuando pedimos cobijas porque pasamos una noche demasiado fría, nos dieron sábanas. La habitación traquea y olía mucho a gas. No funcionaba la televisión, ni el agua caliente ni la bañera de hidromasaje. El café del desayuno es horrible. Para comprar desayuno/comida debes caminar 150 metros hasta la recepción y volver al área de desayuno y si olvidaste pagar algo, debes volver hasta la recepción. La atención de las empleadas de recepción fue muy deficiente. Gimnasio en mal estado. No tienen salvavidas, ni seguridad interna.
Camas muy duras y nada confortables, no hay cobijas y cuando pedimos cobijas porque pasamos una noche demasiado fría, nos dieron sábanas. La habitación traquea y olía mucho a gas. No funcionaba la televisión, ni el agua caliente ni la bañera de hidromasaje. El café del desayuno es horrible. Para comprar desayuno/comida debes caminar 150 metros hasta la recepción y volver al área de desayuno y si olvidaste pagar algo, debes volver hasta la recepción. La atención de las empleadas de recepción fue muy deficiente. Gimnasio en mal estado. No tienen salvavidas, ni seguridad interna.
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AI-generated summary based on recent guest reviews
10
Mari
21 Apr 2026
·
Stayed 5 nights
Shower water was very cold. Otherwise, everything was great.
Shower water was very cold. Otherwise, everything was great.
6
Shantea
15 Mar 2026
·
Stayed 1 night
Sure there were a lot of hot tubs but there quite a few that wasn’t working. It seemed like they were in the middle of doing maintenance/ repairs. Do not book the Chalet if you are looking for clean and comfort. The couches were stained, the stairs to the loft is narrow and the walk same walkway was terrifying. You need a wristband to enjoy the “attractions” and you have purchase the breakfast at the reception desk.
Sure there were a lot of hot tubs but there quite a few that wasn’t working. It seemed like they were in the middle of doing maintenance/ repairs. Do not book the Chalet if you are looking for clean and comfort. The couches were stained, the stairs to the loft is narrow and the walk same walkway was terrifying. You need a wristband to enjoy the “attractions” and you have purchase the breakfast at the reception desk.
4
Lawrence
25 Feb 2026
·
Stayed 2 nights
Great hardworking staff. I needed to leave 1 day earlier due too death in family. ...they charged me a night i was not there....not fair
Great hardworking staff. I needed to leave 1 day earlier due too death in family. ...they charged me a night i was not there....not fair
2
Leigh
1 Feb 2026
·
Stayed 14 nights
The staff was helpful and friendly. The rooms are lacking in pretty much every way. They are in great need of updating. No hand towels. No was cloths. No heating or cooling. No quiet either. The walls are paper thin and the muusic and party atmosphere is not conducive to sleep or rest. If you're looking to relax in the quiet of the mountains, this is not the place for that at all.
The staff was helpful and friendly. The rooms are lacking in pretty much every way. They are in great need of updating. No hand towels. No was cloths. No heating or cooling. No quiet either. The walls are paper thin and the muusic and party atmosphere is not conducive to sleep or rest. If you're looking to relax in the quiet of the mountains, this is not the place for that at all.
4
Nicolas
14 Jan 2026
·
Stayed 2 nights
I rented out the tree house and we did not get hot water once for any of our showers for the three days we were there. Very very lame. Also, breakfast said it was included in hotels.com and we were charged for breakfast ($8/head no biggie but annoying) Also asked about doing laundry and they quoted me $5 for a load, and they ended up charging me $41 (what a rip off and I hate being lied to.) I guess expected unexpected things here, cheaper to take an uber and get you food needs and laundry outside of the property.
I rented out the tree house and we did not get hot water once for any of our showers for the three days we were there. Very very lame. Also, breakfast said it was included in hotels.com and we were charged for breakfast ($8/head no biggie but annoying) Also asked about doing laundry and they quoted me $5 for a load, and they ended up charging me $41 (what a rip off and I hate being lied to.) I guess expected unexpected things here, cheaper to take an uber and get you food needs and laundry outside of the property.
Property policies
Check-in
Check-out
From 15:00 to 22:00
Before 12:00
FAQs about Hotel Monte Campana Heredia
Is parking available at the property?
Yes, parking is available on-site and is free. However, parking is limited.
What type of breakfast is offered and what are the serving hours?
Local cuisine breakfasts are available daily from 7:30 AM to 10 AM for a fee of approximately CRC 4000 for adults and children.
Are pets allowed at the property?
Pets are not allowed at the property, and service animals are also not permitted.
What are the standard check-in and check-out times?
Check-in starts at 3:00 PM and ends at 6:30 PM. Check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas.
Where is the property located in relation to key landmarks?
The hotel is located in Jesús, near the airport and approximately 5 km north of the Iglesia de Barva. It is close to attractions like Braulio Carrillo National Park and Multiplaza Mall Escazu.
Does the property have a swimming pool?
Yes, there are three outdoor swimming pools, including a children's pool. The pools are operational seasonally.
What are the policies for guests staying with children?
Children 5 years old and younger stay free when occupying the parent or guardian's room using existing bedding. However, children under 5 are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.
What are the policies regarding extra beds and cribs?
The property does not offer cribs or rollaway beds. Extra-person charges may apply, and it is recommended to contact the property prior to arrival to confirm room suitability for children.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-28: 55.059626534500126USD
- 2026-10-29: 47.87340937618256USD
- 2026-10-30: 47.24874891960144USD
- 2026-10-31: NO DATA
- 2026-11-01: 47.27960790061951USD
- 2026-11-02: 48.55611329650879USD
- 2026-11-03: 47.994268047981265USD
- 2026-11-04: 49.36644649196625USD
- 2026-11-05: 51.34876602081299USD
- 2026-11-06: 51.34876602081299USD
- 2026-11-07: 54.05854264766693USD
- 2026-11-08: 52.84848442920685USD
- 2026-11-09: 49.36644649196625USD
- 2026-11-10: 52.056374874000554USD
- 2026-11-11: 52.056374874000554USD
- 2026-11-12: 51.34876602081299USD
- 2026-11-13: 48.02561185863495USD
- 2026-11-14: 47.27960790061951USD
- 2026-11-15: 52.056374874000554USD
- 2026-11-16: 52.056374874000554USD
- 2026-11-17: 50.570503880462645USD
- 2026-11-18: 49.36644649196625USD
- 2026-11-19: 52.056374874000554USD
- 2026-11-20: 52.056374874000554USD
- 2026-11-21: 52.056374874000554USD
- 2026-11-22: 47.27960790061951USD
- 2026-11-23: 49.36644649196625USD
- 2026-11-24: 48.186468975372314USD
- 2026-11-25: 48.22022417552948USD
- 2026-11-26: 47.27960790061951USD
- 2026-11-27: 50.570503880462645USD
- 2026-11-28: 48.02561185863495USD
- 2026-11-29: 52.0619419090271USD
- 2026-11-30: 52.056374874000554USD
- 2026-12-01: 52.056374874000554USD
- 2026-12-02: 53.89481057624817USD
- 2026-12-03: 52.0619419090271USD
- 2026-12-04: 52.70708003837586USD
- 2026-12-05: 52.056374874000554USD
- 2026-12-06: 52.056374874000554USD
- 2026-12-07: 52.056374874000554USD
- 2026-12-08: 48.02561185863495USD
- 2026-12-09: 52.0619419090271USD
- 2026-12-10: 52.056374874000554USD
- 2026-12-11: 53.297721615524296USD
- 2026-12-12: 52.0619419090271USD
- 2026-12-13: 50.004154819793705USD
- 2026-12-14: 52.056374874000554USD
- 2026-12-15: 52.056374874000554USD
- 2026-12-16: 47.97155335426331USD
- 2026-12-17: 60.03526722209931USD
- 2026-12-18: 55.640256804962156USD
- 2026-12-19: 56.25091674259186USD
- 2026-12-20: 53.87834763309479USD
- 2026-12-21: 67.42734134254455USD
- 2026-12-22: 53.87834763309479USD
- 2026-12-23: 56.86875981403351USD
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
Check-in must be done by someone who is at least 18 years old.
Popular amenities
Restaurant
Business centre
Room service
Housekeeping
Multilingual staff
Connecting rooms
Services
Business centre
Housekeeping
Multilingual staff
Meeting rooms
Luggage storage
Banquet Hall
Concierge Services
Conference Center
Front Desk (limited hours)
Laundry Facilities
Tours/Ticket Assistance
Wedding Services
General
Room service
Restaurant
Connecting rooms
Towels
Poolside bar
Picnic area/Tables
Vending machines
Barbecue Grill (s)
Coffee/Tea in Common Areas
Smoke-Free Property
Activities
Garden
Mountain biking
Karaoke
Playground
Volleyball
Ecotours on site
Child pool
Pool outdoor
Arcade/Game Room
Water Park Access (free)
Hiking/Biking (nearby)
Rooftop Terrace
Fitness Center (nearby)
Waterslide
Parking
Free parking
Area Shuttle (free)