Is parking available at the property?

Covered valet parking is available for EUR 30 per day, and nearby parking is available for EUR 15 per day, located approximately 1312 ft away. Reservations are not required.

What are the check-in and check-out times?

Check-in is from 14:00 to 19:00, and check-out is at 11:00. Early or late check-in/check-out may be available upon request, and guests should contact the property at least 48 hours before arrival for arrangements.

What accessibility features are available for guests with disabilities?

The property is located on the 2nd floor and is accessible only by stairs, which may limit accessibility for guests with disabilities.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Florence, within a 5-minute walk of Piazza San Marco and the Gallery of the Academy of Florence. It is 0.6 mi from the Cathedral of Santa Maria del Fiore and 0.8 mi from Piazza di Santa Maria Novella.

What are the hotel's policies regarding children?

All guests, including children, must be present at check-in and show their government-issued photo ID. Specific age policies for children staying for free are not provided.

Are extra beds or cribs available at the hotel?

Cribs (infant beds) are available for a fee of EUR 10 per day. Advance request or confirmation may be required.

Boutique Hotel Hugo

What guests think

Across reviews, Boutique Hotel Hugo is praised for very clean, comfortable rooms and a tasty served breakfast, in a quiet, walkable location near the Duomo and Accademia with convenient tram links to the airport.

A recurring caveat is access: there is no elevator and reaching the hotel requires climbing multiple flights of stairs, which many found challenging with heavy luggage or mobility issues, though staff often help carry bags. Rooms offer effective air conditioning; sizes vary, and several guests mentioned the lack of an in room safe. Reception is not staffed 24/7, though assistance is attentive during operating hours. Expect a welcoming, simple base if stairs are not a concern.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Small boutique property located on an upper floor of a residential building with no elevator; access requires multiple flights of stairs. Overall facilities are basic and limited.

Related guest reviews

10

France

Sep 17, 2024

·

Stayed 5 nights

Seul bémol hôtel situé au 3e étage et non 2( pour Italie le sol est considéré étage 0 )

10

Adolfo

Jan 4, 2026

·

Stayed 1 night

Único problema El hotel esta es un tercer piso y no tiene elevador Si Llevas maletas grandes es un gran problema Aunque el joven de la recepción es muy atento y ayuda con ese tema

10

Mara

May 26, 2025

·

Stayed 3 nights

Great hotel. Location was convenient and quiet. Hotel staff was absent most the time. The 4 flights stairs was a killer. And lighting in the stairwell was almost dangerous. Breakfast was great. Room and beds weee awesome and comfortable.

10

George

Jul 26, 2025

·

Stayed 4 nights

Hotel is on the third floor, you will need to climb 6 flights. It wasn’t a problem for us, but it will be for those with health issues. There’s no elevator. This is the only negative point. The rest about this Boutique Hotel is only positive. I’m not sure why this hotel has only one star. I would easily give them at least three stars! Super clean, friendly staff, tasty breakfast, very quiet. I would definitely recommend if you prefer to stay away from the noisy, touristy streets of Florence. We walked from this hotel everywhere; so if you like walking, this place is perfect. Will stay there again!

10

Chia-I

Oct 9, 2025

·

Stayed 1 night

The staff is friendly, the room is clean. The breakfast is great. Area is walkable to every visit spot, very convenient. Only downside is a lot of stair, good for carry on but not for big luggage.

4

Elizabeth

Sep 18, 2025

·

Stayed 3 nights

This says 5 steps to reach hotel, it’s 5 FLIGHTS of stairs. Very misleading and deceptive. Someone did help carry bags but it was miserable having to go up and down after walking all day. They should be honest in their description. I would have NEVER booked this hotel if I’d known it required this much stairs.

10

Theresa

Aug 23, 2025

·

Stayed 5 nights

We loved this hotel. The room was lovely and very clean. The bed was very comfortable and the bedding was fresh and clean. The people were so nice. The breakfast was good and quaint. There is no elevator and there are two flight of stairs to get to the hotel, however upon arrival, the staff carried our suitcases up and when checking out, the staff carried our suitcases down the stairs. We would definitely stay here again.

10

Thainara

Oct 7, 2025

·

Stayed 2 nights

Acomodação maravilhosa, atendentes super simpáticos, café da manhã também maravilhoso. A única coisa que tenho a ressaltar é sobre ter 3 lances de escadas, então ficar atento a quem tem dificuldade de locomoção

8

Raeshel

Sep 20, 2024

·

Stayed 5 nights

This property was extremely clean! And staff was amazing!!! The breakfast was more than i had expected and was wonderful! Only two things to note. There is no room safe and you have to climb 55 steps to get to the rooms. Which isnt uncommon in Italy but be aware if you have trouble climbing and hauling suitcases.

8

Tricia

Sep 28, 2025

·

Stayed 1 night

Breakfast good in lovely setting. Room nice. A/C included. No room safe. Stairs were fine for us but may be issue for others as 4 flights. Good for one night stay, but very limited hotel on one floor of a multi floor apartment complex, so would not want to stay for longer duration. Basic, but functional for what we needed for one night

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is consistently praised, with rooms and bathrooms described as spotless and well maintained.

Related guest reviews

10

Elizabeth

Jun 28, 2025

·

Stayed 3 nights

This boutique hotel was fantastic! The staff were so kind and accommodating. The room was spotless and all of the toiletries were replaced daily and clean towels! The only thing missing was an elevator lol

10

krikor

Jun 13, 2024

·

Stayed 1 night

Impeccable in all aspects! Charming staff! Excellent breakfast! Highly recommended.

10

Mary-Lee

Sep 16, 2022

·

Stayed 1 night

Very clean and well within walking distance of great landmarks and historic sights

10

MARIA LARA

Oct 25, 2023

·

Stayed 3 nights

The owner is a delightful young florentine man ready to help out with any request including restaurant recommendation. The Hotel is super clean occupying the top floor of a very central building literally around the corner from the Galleria dell’ Accademia.

8

Chris

Oct 14, 2023

·

Stayed 4 nights

The hotel itself is very nice and looks recently remodeled. Breakfast is offered right next to the reception and has good offerings. Building access is easy although it is up some stairs (55 or so). Rooms are clean and updated, but a bit on the smaller side. The location is about 5 minutes from the Accademia dell'Arte (David statue) but 10 to the Duomo. Food options are also about 5 minutes away and increase as you get closer to the Duomo area. Overall nice hotel on a quiet street, but a bit out of the action so be comfortable with some walking.

10

M

May 27, 2022

·

Stayed 6 nights

Bereits zum zweiten Mal hier. Top Lage, 5 Minuten zu Fuß zum Zentrum. Hotel sauber und sehr gut ausgestattet.

10

Maria

Sep 13, 2024

·

Stayed 5 nights

We loved our stay here. The entire staff was very friendly and helpful. The room was very clean, the breakfast was delicious, and the decor and atmosphere were very nice. It's a place I would recommend to my friends and family, and I would definitely return. Thank you!

10

Theresa

Aug 23, 2025

·

Stayed 5 nights

We loved this hotel. The room was lovely and very clean. The bed was very comfortable and the bedding was fresh and clean. The people were so nice. The breakfast was good and quaint. There is no elevator and there are two flight of stairs to get to the hotel, however upon arrival, the staff carried our suitcases up and when checking out, the staff carried our suitcases down the stairs. We would definitely stay here again.

10

Allison

Oct 23, 2024

·

Stayed 6 nights

Well-maintained and very welcoming staff.

10

Vanessa

Jul 25, 2025

·

Stayed 3 nights

Very friendly staff. Clean room and delicious breakfast.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable with effective air conditioning; sizes vary, and several guests noted the absence of an in room safe.

Related guest reviews

6

casper jørgensen

Nov 3, 2025

·

Stayed 1 night

Ok værelser. Mindre end på billeder.

8

Steven

Jun 29, 2023

·

Stayed 2 nights

Very kind and helpful staff, breakfast was nice. Rooms were clean and spacious

10

George

Jul 26, 2025

·

Stayed 4 nights

Hotel is on the third floor, you will need to climb 6 flights. It wasn’t a problem for us, but it will be for those with health issues. There’s no elevator. This is the only negative point. The rest about this Boutique Hotel is only positive. I’m not sure why this hotel has only one star. I would easily give them at least three stars! Super clean, friendly staff, tasty breakfast, very quiet. I would definitely recommend if you prefer to stay away from the noisy, touristy streets of Florence. We walked from this hotel everywhere; so if you like walking, this place is perfect. Will stay there again!

8

Alessandro

Nov 11, 2022

·

Stayed 3 nights

Gestore gentilissimo e disponibile, pulizia ottima, buona posizione, terrazzino, ottima insonorizzazione delle camere. Mancanza di Bidet, niente armadio ma solo uno stendino, niente cassaforte

8

Chris

Oct 14, 2023

·

Stayed 4 nights

The hotel itself is very nice and looks recently remodeled. Breakfast is offered right next to the reception and has good offerings. Building access is easy although it is up some stairs (55 or so). Rooms are clean and updated, but a bit on the smaller side. The location is about 5 minutes from the Accademia dell'Arte (David statue) but 10 to the Duomo. Food options are also about 5 minutes away and increase as you get closer to the Duomo area. Overall nice hotel on a quiet street, but a bit out of the action so be comfortable with some walking.

10

gergely

Aug 17, 2024

·

Stayed 7 nights

Excellent stay, attentive staff, Rocco always ready to help no matter what the topic, rooms are modern, great A/c which came in very handy with 40 C conditions.

10

Edna

Sep 16, 2024

·

Stayed 1 night

Very friendly and helpful staff, great breakfast. The stairs up to the reception are intense but very nice room.

10

Henry

Aug 11, 2025

·

Stayed 4 nights

Some of the electrical outlet didn’t work. Other than that everything else is real good.

8

Raeshel

Sep 20, 2024

·

Stayed 5 nights

This property was extremely clean! And staff was amazing!!! The breakfast was more than i had expected and was wonderful! Only two things to note. There is no room safe and you have to climb 55 steps to get to the rooms. Which isnt uncommon in Italy but be aware if you have trouble climbing and hauling suitcases.

8

Tricia

Sep 28, 2025

·

Stayed 1 night

Breakfast good in lovely setting. Room nice. A/C included. No room safe. Stairs were fine for us but may be issue for others as 4 flights. Good for one night stay, but very limited hotel on one floor of a multi floor apartment complex, so would not want to stay for longer duration. Basic, but functional for what we needed for one night

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is very friendly and helpful, with staff assisting luggage and offering personalized recommendations. Some reviews note the front desk is not staffed around the clock.

Related guest reviews

10

Christian

Jul 14, 2024

·

Stayed 5 nights

I had a little water leak under the air condition. They immediately changed my room and carried all my stuff in the new room while I was gone for the day. Breakfast was starting at 8, but as I had to leave early they let me have breakfast before every day. I really enjoyed my stay

10

Mara

May 26, 2025

·

Stayed 3 nights

Great hotel. Location was convenient and quiet. Hotel staff was absent most the time. The 4 flights stairs was a killer. And lighting in the stairwell was almost dangerous. Breakfast was great. Room and beds weee awesome and comfortable.

10

lindsay

Nov 14, 2024

·

Stayed 2 nights

The staff were excellent. Kind and helpful. The breakfast was amazing.

10

Lise

Sep 30, 2025

·

Stayed 2 nights

Sentral beliggenhet og veldig koselig hotel. Hyggelig betjening som var imøtekommende og hjelpsomme. Rommet var trivelig og badet var innbydende. Her bor jeg gjerne igjen.

10

Greg

Jun 29, 2025

·

Stayed 6 nights

The staff is the best, knowledgeable & helpful. We loved the breakfast. Close to transportation but located on a quiet street. Hope to visit again soon.

10

Patrick

Sep 21, 2025

·

Stayed 4 nights

Le propriétaire est extrêmement attentif aux besoins de ses clients. Il est descendu 3 étages pour nous accueillir et a monté seul toutes nos valises.

10

Teri

Jul 2, 2022

·

Stayed 2 nights

There are a lot of stairs, but the property is wonderful. We appreciated Rocco’s manner, service, and recommendations.

6

Danny

May 31, 2025

·

Stayed 5 nights

The staff is very friendly and kind, however the hotel is, in my opinion, incredibly overpriced for what it offers. Three flights of stairs with our luggage was difficult. Rocco did help us with the bags on arrival, but our checkout was not during front desk working hours. There is no 24 hour front desk staff, which I thought was strange, and we needed assistance on our last night due to our taxi cancelling, and front desk had left for the day. The room is fine, nothing special. Good location. Breakfast was ok, but underwhelming compared to what I expected based on the reviews I had read. I think there are much better options in the area at the same price point.

10

Samrawit

May 17, 2024

·

Stayed 2 nights

The property itself is very good. The people who work there are very nice especially the lady who is there to greet you there, help you with your luggages. I wish I remembered her name. The breakfast is great and enough. Cute breakfast room. Very convenient to the center and to transportation. Close to Santa Maria novalle train station walkable if there are not item you are carrying. The only complaint is the property is on the third floor of a building and there is Only stairs. One of our travel companion had to stay in another hotel. The property mention about the stair access but doesn’t tell you the flight of stairs. It is not for people who can’t climb stairs or people with heavy luggages. Overall our stay was excellent!!

10

Martin

Jun 28, 2024

·

Stayed 2 nights

Great experience, so friendly, easy walking distance to all main areas of the city. Breakfast was very good with personal service. Would highly recommend to anyone. If you need help with your cases just ring the bell as it is 55 steps up but well worth the climb

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Quiet, walkable location near the Duomo and Accademia, with convenient tram access to the airport and stations. Guests generally found it safe and easy for exploring on foot.

Related guest reviews

8

Marco

Aug 27, 2023

·

Stayed 2 nights

10 minutes walk to catedral .

10

Alma

May 7, 2025

·

Stayed 5 nights

Loved the location! Staff was super friendly and helpful! Would definitely come back here!

10

MATTHEW

May 6, 2023

·

Stayed 4 nights

We had a fantastic stay at Boutique Hotel Hugo! The location was great, just 10mins walk from the Duomo but quiet at night. Our room was very clean and comfortable. Rocco and the staff were really welcoming and breakfast was very nice with a selection of pastries, savoury sandwiches and good coffee. The hotel is up a couple of flights of stairs, so I couldn't recommend it for anyone who might have trouble with mobility, but it was fine for us and Rocco helped us with our suitcase when we arrived. Overall, a perfect base for our trip to Florence!

10

Lise

Sep 30, 2025

·

Stayed 2 nights

Sentral beliggenhet og veldig koselig hotel. Hyggelig betjening som var imøtekommende og hjelpsomme. Rommet var trivelig og badet var innbydende. Her bor jeg gjerne igjen.

10

Chia-I

Oct 9, 2025

·

Stayed 1 night

The staff is friendly, the room is clean. The breakfast is great. Area is walkable to every visit spot, very convenient. Only downside is a lot of stair, good for carry on but not for big luggage.

8

Daniel

Apr 14, 2025

·

Stayed 3 nights

Friendly staff. Great location.

8

Koichi

Sep 21, 2025

·

Stayed 4 nights

Kind and helpful staff, fresh and tasteful breakfast - although a bit late for business, located in a comfy residential environment but close to tram station, T2 terminal very convenitent for airport. No restaurants in the vicinity, so it is quiet.

10

Kalkidan

Jun 3, 2024

·

Stayed 7 nights

This was a great stay . It was very accessible from the airport and major locations (not all ) . Staff was nice and friendly . Neighborhood is really safe even to walk back from downtown after 9 pm . Taxi stops was also very nearby.

8

Chris

Oct 14, 2023

·

Stayed 4 nights

The hotel itself is very nice and looks recently remodeled. Breakfast is offered right next to the reception and has good offerings. Building access is easy although it is up some stairs (55 or so). Rooms are clean and updated, but a bit on the smaller side. The location is about 5 minutes from the Accademia dell'Arte (David statue) but 10 to the Duomo. Food options are also about 5 minutes away and increase as you get closer to the Duomo area. Overall nice hotel on a quiet street, but a bit out of the action so be comfortable with some walking.

8

Andrew

Jun 5, 2025

·

Stayed 2 nights

A nice boutique hotel, in a quiet part of Florence, easy walking distance to the centre. Trams stops neaby to airport, train station or through the city.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast receives strong praise for taste and coffee service, often prepared and served to the table. A few guests found the start time late for business or the selection modest.

Related guest reviews

10

Diane

Jun 21, 2024

·

Stayed 2 nights

Wonderful. Great breakfast.

10

ANIELE

Jan 12, 2026

·

Stayed 4 nights

Quarto e café da manhã maravilhoso

10

Mara

May 26, 2025

·

Stayed 3 nights

Great hotel. Location was convenient and quiet. Hotel staff was absent most the time. The 4 flights stairs was a killer. And lighting in the stairwell was almost dangerous. Breakfast was great. Room and beds weee awesome and comfortable.

10

krikor

Jun 13, 2024

·

Stayed 1 night

Impeccable in all aspects! Charming staff! Excellent breakfast! Highly recommended.

10

Chia-I

Oct 9, 2025

·

Stayed 1 night

The staff is friendly, the room is clean. The breakfast is great. Area is walkable to every visit spot, very convenient. Only downside is a lot of stair, good for carry on but not for big luggage.

8

Koichi

Sep 21, 2025

·

Stayed 4 nights

Kind and helpful staff, fresh and tasteful breakfast - although a bit late for business, located in a comfy residential environment but close to tram station, T2 terminal very convenitent for airport. No restaurants in the vicinity, so it is quiet.

6

Danny

May 31, 2025

·

Stayed 5 nights

The staff is very friendly and kind, however the hotel is, in my opinion, incredibly overpriced for what it offers. Three flights of stairs with our luggage was difficult. Rocco did help us with the bags on arrival, but our checkout was not during front desk working hours. There is no 24 hour front desk staff, which I thought was strange, and we needed assistance on our last night due to our taxi cancelling, and front desk had left for the day. The room is fine, nothing special. Good location. Breakfast was ok, but underwhelming compared to what I expected based on the reviews I had read. I think there are much better options in the area at the same price point.

10

Theresa

Aug 23, 2025

·

Stayed 5 nights

We loved this hotel. The room was lovely and very clean. The bed was very comfortable and the bedding was fresh and clean. The people were so nice. The breakfast was good and quaint. There is no elevator and there are two flight of stairs to get to the hotel, however upon arrival, the staff carried our suitcases up and when checking out, the staff carried our suitcases down the stairs. We would definitely stay here again.

8

Tricia

Sep 28, 2025

·

Stayed 1 night

Breakfast good in lovely setting. Room nice. A/C included. No room safe. Stairs were fine for us but may be issue for others as 4 flights. Good for one night stay, but very limited hotel on one floor of a multi floor apartment complex, so would not want to stay for longer duration. Basic, but functional for what we needed for one night

10

Gustavo

Nov 14, 2023

·

Stayed 1 night

The breakfast was amazing, the host prepare breakfast and coffee was serve to your table.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $264	17
18 $221	19 $234	20 $230	21 $265	22 $231	23	24 $225
25 $251	26 $260	27 $213	28 $190	29 $190	30 $287	31

Su	Mo	Tu	We	Th	Fr	Sa
1 $177	2 $192	3 $151	4 $141	5 $140	6 $161	7
8 $140	9 $130	10 $122	11 $156	12 $143	13 $177	14
15 $139	16 $128	17 $128	18 $160	19 $150	20 $197	21
22 $139	23 $123	24 $111	25 $150	26 $182	27 $193	28
29 $125	30 $164

Boutique Hotel Hugo

About this property

Location

Room options

Comfort Double Room, 1 King Bed, Allergy Friendly (Stair Access Only)

Comfort Single Room, Allergy Friendly (Stair Access Only)

Comfort Triple Room, Allergy Friendly (Stair Access Only)

Guest reviews of Boutique Hotel Hugo

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Boutique Hotel Hugo

Prices for upcoming dates

Business details