Is parking available at the hotel?

Parking is available at the hotel. However, it is not a garage and may incur an extra fee. Reservations are not mentioned as required.

What type of breakfast is offered and what are the serving hours?

The hotel offers a breakfast buffet that includes continental options. Specific serving hours are not mentioned.

What are the standard check-in and check-out times?

The standard check-in time is at 14:00 and check-out is at 12:00. Early check-in and late check-out may be available for an extra fee, but specific arrangements are not detailed.

What accessibility features does the hotel provide for guests with disabilities?

The hotel is wheelchair-accessible and features elevators, step-free entrances, and accessible facilities in public areas and rooms. Specific details about bathroom accessibility and pool access features are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is located 200 meters from the Museo Nazionale Alinari della Fotografia, 450 meters from the city center, 900 meters from the Ponte Vecchio, and approximately 9 kilometers from Florence Airport. It is also conveniently situated near public transport, with a bus and train station just 100 meters away.

What are the hotel's policies regarding children?

Children are allowed at the hotel, but specific details regarding the minimum age for free stays are not provided.

Universo

What guests think

At Universo, travelers consistently praise the central spot on Piazza Santa Maria Novella and helpful staff, while cautioning about street noise at night and a generally simple setup without many extras.

Rooms are often small and basic, with very compact showers and dated furnishings, though a few have balconies or views of the square. Cleanliness and maintenance feedback is mixed, with some clean, comfortable stays and others noting odors, mold, bugs, weak lighting, or AC and electrical problems. There’s no on-site breakfast, Wi‑Fi quality varies, and parking is via partner garages that can be costly but sometimes arranged by staff. Expect a simple, well-located base for exploring Florence.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Amenities are limited: no on-site breakfast, variable Wi‑Fi, and few in-room extras. Parking is handled through partner garages, which can be convenient but occasionally expensive.

Related guest reviews

8

Martin

Nov 4, 2024

·

Stayed 2 nights

The hotel is located on a large piazza with many restaurants and an excellent gellateria and Basilica steps away. The piazza is very loud the Friday night we stayed but earplugs were the trick. Not many amenities, no breakfast, but nearby cafes provide pastries, sandwiches, and espresso. Ten minute walk to the train station terminal.

8

peter

May 15, 2023

·

Stayed 1 night

We had a great stay and the hotel is well-located in the center of Florence's historic area. However, anyone driving to this hotel should be aware that the advertised price for parking is not accurate. We were charged 48 euros to park a small car for the night. As of the writing of this review the advertised parking is 35 euros. We were told that a smaller car would pay less than 48 (we had rented a DS3). Unless you're driving a match-box car, expect to pay more than advertised. The other drawback for those driving is that the GPS has a hard time finding the hotel. When you do get there you have to drive on what seems like a pedestrian plaza. Just prepare ahead of time. Other than the parking complication, the gentleman at reception was very kind and professional.

10

Tom

Aug 5, 2023

·

Stayed 1 night

The location of the hotel was fantastic. Parking at the hotel was easy, drove to outside the hotel and the hotel arrange for parking staff to park the car and pay the necessary taxes. Collection is from outside the hotel too. We were able to walk to many of the attractions. Staff friendly and helpful.

2

John

May 26, 2023

·

Stayed 1 night

Advertised as have a breakfast. There was no breakfast. My sunglasses were stolen from my room. 48 euros for parking.

6

Cynthia

May 10, 2024

·

Stayed 3 nights

This hotel is good for a very basic experience with a bed and a shower. It is located in a very walkable area in the heart of Santa Maria Novella. Staff was nice. It was very inconvenient with the WiFi night working for the length of our stay and they didn’t want to give us any kind of credit on our bill because we booked with a third party. There is WiFi in the square but I like to call my family after I’m done for the night and ready for bed. Otherwise, it was just ok.

6

marta

Jun 11, 2023

·

Stayed 1 night

Internet was unreliable and I had to work. No water in the room. For the price no payed I expected a bit more.

8

Robert

Nov 4, 2024

·

Stayed 2 nights

Um pouco barulhento em função da localização. A persiana não fechava direito. Mas, de resto, confortável. Não há café da manhã. Não fez falta, já que há muitas padarias por perto. Atendimento dos funcionários muito bom na recepção.

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8

Xavier

Sep 22, 2024

·

Stayed 2 nights

Everything was excellent, except: Nothing in the room (coffee, etc) Some things are falling apart and lack maintenance. Very complicated to get to by car and park. Parking garages will take your car to another location and may change the price overnight without notice. Get a quote in writing. Again staff was awesome, very helpful and polite and willing to go the extra mile.

6

Ronja

Oct 25, 2024

·

Stayed 2 nights

Bodde två nätter i Oktober. Väldigt centralt läge, nära tågstationen. Mycket att se och lätt att promenera runt i staden. Svårt med parkering. Hotellet har ingen egen parkering, har samarbete med ett parkerongsgarage. Men det finns billigare alternativ nära, t.ex International garage.

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8

Joseph

Oct 24, 2024

·

Stayed 2 nights

Enjoyed the location and the convenience. A bit noisy and minimum extras such as soap and shampoo

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Cleanliness

Feedback is mixed, from very clean rooms and daily service to reports of odors, mold, bugs, and occasional maintenance grime.

Related guest reviews

10

Adriana p

Oct 28, 2024

·

Stayed 5 nights

Localização excelente, quarto semore limpo

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6

Jennifer Vania

Apr 26, 2024

·

Stayed 1 night

It is an ok place to stay, very well located and super close from the train station, the staff was very friendly and helpful. Room was old and very small, the bed wasn’t great, but the restroom was extremely small, specially the shower. It wasn’t super clean.

6

Robert

Apr 28, 2024

·

Stayed 2 nights

Bed was hard, not clean around shower bottom, sink in bath drain plug not working. Staff was nice, apartment very small

10

Abigail

Nov 4, 2024

·

Stayed 2 nights

Es un buen hotel, limpió, cerca de la estación y con buenos precios. Lo único de lo que me quejarían es que la habitación que nos toco, estaba al lado de donde los restaurantes tienen sus extractores de comida, así que si dejabas abierta la ventana, se metía todo el olor y era algo que a mi no me agrada. De ahí en fuera, todo bien.

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10

sandra

Oct 15, 2023

·

Stayed 3 nights

Great location and great staff Room was cleaned daily with fresh towels

4

Alyssa

Sep 17, 2024

·

Stayed 1 night

Very dirty. My room smelled of urine. Only redeeming quality is the location.

4

Ricardo

Sep 27, 2023

·

Stayed 3 nights

Infiltration and mold on walls. I do not recommend this place.

6

Line

Oct 16, 2023

·

Stayed 1 night

First room given to us had what looked like mold on the wall under the a/c unit. The plaster was coming off at the touch of a finger. We asked for a room change twice but we told twice that none were available. We could chance staying there bc one of us is asthmatic. We called Expedia and it took a second call from them to give us another room. This room was acceptable and clean. Otherwise their service when checking in was really good. They let us leave our luggage and when we came back all the luggage was in our rooms. The location is the best as it is closed to train station and walkable distance to most major tourist attractions and restaurants!

4

Maureen

Oct 3, 2024

·

Stayed 1 night

Friendly and helpful staff. Nice lobby, room mediocre. Too hot and could not adjust to A lower temperature. Bugs in room, Shower leaked all over stall and floor, shower water luke warm

10

Ana Lucia

Oct 20, 2024

·

Stayed 1 night

Hotel com excelente localização, limpo, roupas de cana confortável e de qualidade, atendente muito simpática. Conseguimos deixar guardado no hotel nossas malas até a hora do check-in. Foi muito bom!

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Rooms

Rooms skew small and basic with tight showers and dated decor, though some are spacious or offer balconies/views. Noise depends on orientation and windows; a few mention AC, lighting, or electrical limitations.

Related guest reviews

8

Jeff

Nov 5, 2024

·

Stayed 1 night

Just the room and bathroom was a little small. Everyone was very kind!

8

Linda

Oct 2, 2024

·

Stayed 5 nights

Nice hotel, but not fancy. The bathroom is small but not unusual for this kind of city hotel. We had booked a room with view over the square. We enjoyed it, but be aware that it means you can hear people/musicians at night time, so if you need a quiet, don't go for that option, but we enjoyed it. Good location, so close to the tram from the airport, the square below is nice, and you can do all mayor sight by foot.

6

BARBARA

Aug 1, 2024

·

Stayed 3 nights

Location great. But room very minimal. No mirrors in the main part of the room; air conditioning sparingly; no room safe.

6

kerli

Sep 15, 2023

·

Stayed 2 nights

The room was very dark, the lights were not enough.

10

woei j

Mar 31, 2024

·

Stayed 2 nights

Amazing very spacious room but no mirror in room and need a window too thanks

6

Rhiannon

Aug 27, 2024

·

Stayed 1 night

Bathroom stinks of cigarette smoke, air conditioner in poor condition, overall was just good for us as it was a 1 night stay so mostly out and about.

8

Juan

Nov 7, 2024

·

Stayed 2 nights

Rooms are very old, but the bathroom was renovated.

8

Tony

Oct 5, 2024

·

Stayed 3 nights

It was a very good location. The windows did a good job at keeping the sound out.

8

Daniel

Oct 13, 2024

·

Stayed 1 night

Centrally located and near the train station. Room 500 is a bit small. Not sure how it compares to other rooms.

2

Suraj

Oct 5, 2024

·

Stayed 3 nights

Noisy, faulty electrical outlets and uncomfortable mattress. Would not recommend

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Service

Staff are widely described as friendly, helpful, and accommodating with luggage storage and room changes, though a few guests reported poor attitude or limited responsiveness at night.

Related guest reviews

2

Martin

Sep 17, 2023

·

Stayed 3 nights

Great Location, horrible front desk staff- TONY!!!! Room 301’s AC not working and Tony stated that “ This is Italy and NOT USA”

10

Maryjo

Sep 23, 2023

·

Stayed 3 nights

This hotel was very pleasant and we enjoyed the cafes and plaza right outside the hotel. Desk staff was very pleasant and helpful. Beds were comfortable.

10

Jason

Oct 30, 2024

·

Stayed 1 night

Nice place with a friendly staff.

4

Taraneh

Aug 9, 2023

·

Stayed 1 night

Our train to Rome from Florence got delayed for 4 hours and then cancelled at 11pm so we had to book a last minute spot nearby as our new train was 6am. We thought this was a good choice. Not at all. The lady at the front desk made us feel like nuisances as she says her shift was over and the city fee we had to pay we need to do the next day at checkout because she’d closed the accounts. I think our shock spoke for itself as she finally let us just pay when we reminded them we had to leave by 530am latest so at least it was nice after us staring they let us just pay. We got down to leave around 5am and the doors were locked and you had to call a number which was out of service. Not to mention the sound here is as though you are in the middle of the square and they clean the square at 3am so if you like sleep do not stay on the 1st floor. I understand everyone is busy but when we let you know we are here because of an unexpected train cancellation you’d expect at least some empathy.

8

Adham

Jun 24, 2024

·

Stayed 3 nights

When I reached the hotel, I was given a small room. Upon talking to the front desk about it, he told that the room is standard size by Italian measures. Nevertheless, he moved me to a bigger room. Very happy with this hotel.

10

Abigail

Nov 4, 2024

·

Stayed 2 nights

Es un buen hotel, limpió, cerca de la estación y con buenos precios. Lo único de lo que me quejarían es que la habitación que nos toco, estaba al lado de donde los restaurantes tienen sus extractores de comida, así que si dejabas abierta la ventana, se metía todo el olor y era algo que a mi no me agrada. De ahí en fuera, todo bien.

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8

Lisa

Aug 5, 2023

·

Stayed 1 night

Staff was excellent. Internet slow. Toilet didn’t flush all the time. Great location. I would recommend to stay here.

10

William

May 4, 2023

·

Stayed 2 nights

We had reservations for the nights of May 1st & 2nd but the busses from Greve in Chianti didn't run on May 1 because it was a holiday. We called and explained our plight and the hotel generously offered to change our stay to the 2nd & 3rd. That was very kind of them and they didn't have to do it. The staff was warm, welcoming, and helpful. Couldn't ask for more. Well done!

10

Michael

Mar 10, 2024

·

Stayed 1 night

Staff was very helpful with suggestions for things to do, where to go etc.

10

Ana Lucia

Oct 20, 2024

·

Stayed 1 night

Hotel com excelente localização, limpo, roupas de cana confortável e de qualidade, atendente muito simpática. Conseguimos deixar guardado no hotel nossas malas até a hora do check-in. Foi muito bom!

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Location

Exceptionally central by Piazza Santa Maria Novella, a short walk to the train station, tram, and major sights. Front-facing rooms can experience lively square noise late and early.

Related guest reviews

10

Derek

Jul 7, 2024

·

Stayed 3 nights

The location is perfect. Step out of the airport and 50 meters away is the T2 tram that takes you right into the heart of Florence, get off at the final stop and the hotel is 50 meters in front of right at the beautiful square. The staff are helpful and lovely and the rooms are perfectly clean, we were lucky enough to get a view across the square.

8

Martin

Nov 4, 2024

·

Stayed 2 nights

The hotel is located on a large piazza with many restaurants and an excellent gellateria and Basilica steps away. The piazza is very loud the Friday night we stayed but earplugs were the trick. Not many amenities, no breakfast, but nearby cafes provide pastries, sandwiches, and espresso. Ten minute walk to the train station terminal.

10

Alejandrina

Nov 13, 2024

·

Stayed 1 night

Muy buena ubicación

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8

Neil

Oct 5, 2023

·

Stayed 1 night

The hotel is in a great location. The side facing the square is a little noisy in the evening and morning.

10

Adrienne

May 28, 2023

·

Stayed 3 nights

The hotel was great! Perfect location, walk to everything. Nearby ATM, pharmacy and grocery. Plenty of restaurants near as well.

10

Mikeson

Oct 29, 2024

·

Stayed 1 night

Walking distance from train station. Lots of options for dinning

8

Lyle

Nov 11, 2024

·

Stayed 1 night

The location is great. Short (5 min) walk from the train station and close to shopping, great food, and next to the Piazza Santa Maria. Room and Facility is plain and small but nice.

8

Kyrylo

Jun 30, 2023

·

Stayed 2 nights

Perfect location with all the attractions in walking distance.

10

Jason

Nov 13, 2024

·

Stayed 2 nights

Great staff and great location.

8

Edward

Sep 17, 2023

·

Stayed 2 nights

Hotel within 5 minutes walk from the train station and the market. Just a bit farther to Duomo, Ponte Veccio and other attractions but easily walkable.

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Dining

No on-site breakfast is provided, but there are many cafes, restaurants, and gelaterias immediately around the square.

Related guest reviews

8

Martin

Nov 4, 2024

·

Stayed 2 nights

The hotel is located on a large piazza with many restaurants and an excellent gellateria and Basilica steps away. The piazza is very loud the Friday night we stayed but earplugs were the trick. Not many amenities, no breakfast, but nearby cafes provide pastries, sandwiches, and espresso. Ten minute walk to the train station terminal.

10

FLEMING

Jun 24, 2024

·

Stayed 3 nights

Loved this little jewel in Florence. We were lucky enough to get the only room with a balcony over looking the square and church! Room 513! The front desk staff was so kind - all of them! And very helpful with recommendations! There are food shops with outdoor dining right outside the front steps of the hotel! We very much enjoyed this hotel and location

10

Adrienne

May 28, 2023

·

Stayed 3 nights

The hotel was great! Perfect location, walk to everything. Nearby ATM, pharmacy and grocery. Plenty of restaurants near as well.

10

David

Sep 25, 2024

·

Stayed 5 nights

The property was in a great location within walking distance from the train station. The room was fantastic. Had the room with a view of the square. Only thing was that there was no continental breakfast. For the price it could be added.

10

Mikeson

Oct 29, 2024

·

Stayed 1 night

Walking distance from train station. Lots of options for dinning

10

Jesús

Mar 11, 2024

·

Stayed 2 nights

Exelente la estancia en el Hotel , habitaciones limpias y amplias. La ubicación es excelente . A unos metros hay varios restaurantes.

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10

manuel e.

Jul 1, 2024

·

Stayed 1 night

Excelente ubicación cerca de todo la estación central el doumo restaurantes supermercado y el anfitrión muy buenas sus recomendaciones me quedaré allí de nuevo seguro

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8

Robert

Nov 4, 2024

·

Stayed 2 nights

Um pouco barulhento em função da localização. A persiana não fechava direito. Mas, de resto, confortável. Não há café da manhã. Não fez falta, já que há muitas padarias por perto. Atendimento dos funcionários muito bom na recepção.

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10

Eduardo López

Apr 1, 2024

·

Stayed 2 nights

The hotel is really well located, very near of the train station, near for the downtown and outside there's plenty of very good restaurants. The employess are very kind and the facilities are in a very good condition.

10

Simon

Jan 17, 2024

·

Great stay Close to train, great pizza outside front door. Shower was a bit small if you are 6ft. Outstanding service, cool design.

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Universo

About this property

Location

Room options

Superior Double Or Twin Room

Standard Single Room

Classic Queen Room

Standard Double Or Twin Room

Classic Room

Superior Double Or Twin Room, View

Superior Double Room (City View)

Classic Twin Room

Deluxe Room

Deluxe Double Room

Superior Room (With View)

Deluxe Double Or Twin Room

Standard Triple Room

Classic Single Room

Classic Double Room

Deluxe Queen Room

Superior Double Room

Standard Double Room

Classic Double Or Twin Room

Standard Room

Triple Room

Deluxe Twin Room

Guest reviews of Universo

Who stays here?

What guests think

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FAQs about Universo