Name: Hyatt Centric Montreal
Address: 621 Rue Notre Dame Est, Montreal, Canada, Montreal, Quebec, CA
Price range: US$208–US$435 per night
Rating: 9.2

What guests think

Recent guests describe Hyatt Centric Montreal as clean, modern, and well located near Old Montreal, with friendly staff, comfortable, quiet rooms, and a standout heated rooftop pool with city views.

Many appreciate walking access to the Old Port and metro, but multiple reviews cite confusing signage and hard-to-find entrances and parking. Rooms are praised for comfort, soundproofing, views and modern design; a few note darker layouts, protruding platform beds, or occasional temperature and motion-sensor light issues. Service is widely described as warm and helpful, with some reports of delayed check-ins, reservation mix-ups, and uneven restaurant service and breakfast quality. Expect a stylish, convenient stay with a few operational quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The year-round heated rooftop pool with city views is a highlight, alongside an on-site bar/restaurant, gym, and underground parking. Some report pool or bar closures, elevator waits or malfunctions, and confusing or costly parking access.

Related guest reviews

10

kathleen

21 Oct 2024

·

Stayed 3 nights

Great hotel and location. Beautiful rooftop pool and bar. Underground parking onsite. Perfect location for biking Montreal.

10

Scott

14 Sept 2025

·

Stayed 5 nights

great location - friendly staff - excellent gym -

10

Vanessa

11 Nov 2024

·

Great hotel in a wonderful location walking distance to Old Montreal and downtown areas. We were disappointed that the heater for the heated pool was broken during our stay but the staff totally made up for it and were outstanding. The parking is hard to find/figure out so hope this is helpful.... You enter the garage on Rue St Hubert. You need to pull up very close to the garage doors for them to automatically open. Within the hotel there are two elevator banks but only one of them will talk you down to the P1 and P2 garage levels. We encountered so many others that like us took the wrong one to level 1 and ended up in no man's land. Other than the parking being confusing it's great with many spots and electric chargers.

10

Jessica

22 Nov 2025

·

Stayed 2 nights

Loved the rooftop pool. So warm and relaxing!

6

Jane

23 Nov 2025

·

Stayed 1 night

Room clean great pool great breakfast great. Elevator from 14 floor pool didn’t work. Called front desk who put me on hold and didn’t pick up Took the stairs with my granddaughter and her friend. Sixth floor where are room was was locked. Walked down to the reception floor. Keypad didn’t work. Had to wait for security to let us out of the stairwell. 45 min to get down from the pool all in all.

8

roy

2 Sept 2025

·

Stayed 2 nights

Great hotel but the photos showing a historic building and courtyard are NOT part of the hotel, this is misleading. The actual hotel entrance is raised and on the opposite road to the historic building. Parking was expensive $28 per night. Staff and hotel was lovely.

8

Stephanie

22 Jun 2025

·

Stayed 1 night

The rooms were spacious and comfortable. The rooftop pool has no shade whatsoever and lacks any kind of bar/food service. Adjacent bar only opens at 5-6PM and it was completely closed during our stay. The rooftop pool tiles get pretty hot in the sun as well. Pool water had some debris in it and didn't feel very clean. Theres only one main elevator so it gets crowded and can take awhile to go up most of the time. The hotel could definitely use some finishing touches to make it feel more like it belongs to the range of pricing it's selling the rooms for. Small adjustments would go a long way to making the overall experience better.

8

Annie

2 Jan 2025

·

Stayed 1 night

Great room. Great property. Great view from roof top terrasse. Close to all Old Montreal has to offer. Unfortunately not enough elevators or any access to stairs. We had to wait a good 20 minutes to go down one story to be able to check out.

8

Elaine

2 Sept 2025

·

Stayed 1 night

The property itself was nice, and it includes a rooftop pool with seating area, restaurant, gym, etc. Loved the location, with close proximity to tons of restaurants and activities. Staff at the hotel were friendly and accommodating. Our room was a little dark and gloomy, perhaps because we looked out on the wall of an adjacent building and we were one level below the reception area. We were there celebrating our 40th wedding anniversary so hoped for a little more. The reason I didn't give it 10/10 is because the signage is bad. Apparently there are two addresses for this hotel, and our navigation system only took us to the parking garage. It took quite some time, and a lot of frustration, to find the front desk, which is on an elevated street 2 levels above. A simple sign beside the garage would avoid this confusion. The parking garage could do with some exit signs too.

10

Sundip

27 Oct 2025

·

Stayed 2 nights

Rooftop heated pool was amazing. Good location, walkable distance to old port.

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Cleanliness

Reviews consistently describe very clean rooms and public areas, with many noting spotless housekeeping. A few guests reported isolated issues like missed bathroom cleaning, mold, or dust.

Related guest reviews

10

Ryan

13 Oct 2025

·

Stayed 4 nights

Great location, very clean and great service.

10

Kara

24 Jun 2025

·

Stayed 3 nights

This was my first trip to Montreal. The Hyatt Centric was a perfect place to stay. Clean, updated, close to Old Montreal, and friendly staff! Would definitely stay there again!

10

Joey Lee

15 Feb 2026

·

Stayed 1 night

Spotless room, very beautiful and the staff was amazing definitely coming back.

8

Natalie

30 Dec 2024

·

Stayed 2 nights

It was ok. The shower had some mold and the room wasn't ready when we got there which is unacceptable as it was after check in time. Otherwise as expected

10

Matthew

22 Dec 2025

·

Stayed 2 nights

Room was spotless and staff was helpful and friendly.

10

Daniel

18 Aug 2025

·

Stayed 1 night

Hôtel idéal Propreté parfaite et personnel collaborateur

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10

PJ

24 May 2025

·

Stayed 2 nights

We had a very pleasant and enjoyable stay at the Hyatt. From the moment we arrived, the customer service was excellent—staff were welcoming, professional, and went out of their way to ensure everything was perfect. The room was impressively clean, spacious, and well-maintained, offering both comfort and convenience. Keep up the good work! Thanks.

8

Andie

25 May 2025

·

Stayed 4 nights

It was fine. Quiet and relatively clean. Housekeeping could use some retraining- my bathroom had garbage on the floor upon starting my stay, and my bed was forgotten on sheet change day both for new sheets and for making my bed in general. I was provided an apology and some points on my Hyatt account equal to a couple dollars. Guest services seemed kind. Restaurant makes a good burger but do not recommend their cocktails.

6

Dumas

21 Oct 2024

·

Stayed 2 nights

L’hôtel est sur-evalué pour le prix de celui-ci. Les chambres sont bien mais sans plus. La fenêtre était vraiment très malpropre et derrière le lit un paquet de fils électrique pleins de poussières j’ai fais des allergies lors de mon séjour. Je ne suis pas imporessionné.

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10

Balwinder

27 Jul 2025

·

Stayed 3 nights

Hotel was clean

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Rooms

Rooms are modern, comfortable and often spacious and quiet, with great views from higher floors. Some mention darker layouts or wall-facing views, protruding platform bed edges, occasional temperature/humidity or motion-sensor light annoyances, and a few uncomfortable beds.

Related guest reviews

10

Utamika

25 Aug 2025

·

Stayed 1 night

The room and view was fantastic! We did the high floor option and it did not disappoint! A great location and property!

8

Steven

28 Dec 2025

·

Stayed 5 nights

The room is very clean, the sound proof is excellent. The staff is friendly and helpful. During busy hour, you will have to wait for the elevator.

10

KEVIN

22 Nov 2025

·

Stayed 4 nights

Loved the room, the view and weird hallway design.

6

Shauna

25 Nov 2025

·

Stayed 3 nights

Hotel was in a fantastic location—very easy access to the beautiful streets of Montreal as well as access to the metro. Beautiful amenities as well! Really appreciated the rooftop access. Unfortunately, the bed was quite uncomfortable which made for a more underwhelming experience.

10

Lauren

1 Jan 2026

·

Stayed 3 nights

Every staff member we interacted with excellent - super friendly and helpful (with comp’ed few hours of parking and late check out). The hotel is in a prime location and rooms are modern, clean and spacious. Highly recommend!

10

Farzeena

16 Aug 2025

·

Stayed 2 nights

I stayed at the Hyatt Centric and really loved the bed — it was super comfortable with soft, high-quality linens that made it hard to get up in the morning. The room itself was spacious, stylish, and had a cozy, modern feel that made me feel instantly relaxed.

8

Linda

21 Aug 2025

·

Stayed 1 night

Arrived after 9pm and out before 11am. Had a drink in the main floor bar- good service. Room had a coffee machine, no fridge or microwave. Bed was comfortable, but was on a platform that protruded from under the mattress and caused both my husband & I to take away bruised shins.

10

Michelle

18 Nov 2025

·

Stayed 1 night

Very comfortable stay

8

Mike

24 Oct 2024

·

Stayed 1 night

Hotel was very convenient since we wanted to explore old Montreal. Loved that we could walk everywhere. Clean and comfortable. Complaints: Hit shins on bed because it’s a platform that sticks out. The threshold into the bathroom is raised and I tripped over it multiple times. The room was VERY humid and had to blast the a/c so it wasn’t so stuffy. Biggest complaint is the stupid sensor lights under the bed. Every time I rolled over they would turn on and wake me up. They’re relatively minor issues on their own, but combined it was hard to relax properly after a long day.

8

Elaine

2 Sept 2025

·

Stayed 1 night

The property itself was nice, and it includes a rooftop pool with seating area, restaurant, gym, etc. Loved the location, with close proximity to tons of restaurants and activities. Staff at the hotel were friendly and accommodating. Our room was a little dark and gloomy, perhaps because we looked out on the wall of an adjacent building and we were one level below the reception area. We were there celebrating our 40th wedding anniversary so hoped for a little more. The reason I didn't give it 10/10 is because the signage is bad. Apparently there are two addresses for this hotel, and our navigation system only took us to the parking garage. It took quite some time, and a lot of frustration, to find the front desk, which is on an elevated street 2 levels above. A simple sign beside the garage would avoid this confusion. The parking garage could do with some exit signs too.

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Service

Staff are widely praised as friendly, professional and accommodating. However, several reviews cite delayed or confusing check-ins, reservation mix-ups, and inconsistent restaurant service.

Related guest reviews

10

Patricia Gertrud

21 Sept 2025

·

Stayed 4 nights

Hotel was clean, and their staff was courteous, respectful and willing to assist. I would definitely would go back.

10

Lauren

1 Jan 2026

·

Stayed 3 nights

Every staff member we interacted with excellent - super friendly and helpful (with comp’ed few hours of parking and late check out). The hotel is in a prime location and rooms are modern, clean and spacious. Highly recommend!

10

Charles

18 Apr 2025

·

Stayed 2 nights

Front desk staff were the best I’ve experienced. Very helpful, friendly and had great restaurant recommendations. Facility and rooms were very nice. Only downside was very difficult to find garage, but only due to surrounding road construction. If I return to Montreal, this will be where I stay.

4

Randolph

24 Sept 2025

·

Stayed 1 night

Check-in was delayed to 5:30 pm. We arrived at 4 pm expecting to get into our room. They provided a free drink at the bar and 15% off the dinner bill as compensation.

10

Tracey

11 May 2025

·

Stayed 2 nights

Excellent customer service.

4

Tian

8 Jun 2025

·

Stayed 2 nights

The service was disappointing. I had booked two nights in a king bed room for a family trip. On the first night, we needed a room with two beds. The front desk initially said one was available but required manager approval. Unfortunately, the manager denied the request. After we had settled into the room, the manager called to say we could switch to a double-bed room, but only if we paid extra—and even though we needed it for just one night, we were told we had to pay for both nights. This policy felt both unreasonable and inflexible.

10

Janet

5 Oct 2024

·

Stayed 2 nights

Bassim was wonderful service. Thanks so much for all the recommendations and excellent service.

6

Ashwin

21 Jun 2025

·

Stayed 4 nights

Overall a good hotel to stay at but the staff was not on top of managing bookings/reservations. 1. Right after we walked into our room another couple opened our door as the staff gave both of us the same room. They had to go back down and get a different room. 2. We extended our stay by one day and asked to keep the same room and were reassured by two people at the front desk that we wont have to change rooms for just one day and on the extended day they told us the our room was sold out and they have to downgrade us to another room. No apology at all from the front desk, just casually told us to change rooms without any acknowledgment of the inconvenience.

10

SHAZELINA

1 Nov 2025

·

Stayed 1 night

Wonderful location near the Old Montreal shops. Loved the ‘feel’ of the hotel itself and its amazing staff

10

Sasha

3 Mar 2025

·

Stayed 1 night

Check in was not smooth . Even though i pre payed they still wanted a charge on my CC. When i asked the front desk where this was written that a CC was required he told me the confirmation email , i gave him my phone and showed him the confirmation email . He could not find the "required" and pointed to the applicable fees may be possible. Again this does not say credit card required . Then he goes on to change his story that it was written when i booked on the hotels.com app putting the blame on htels.com. I had just gotten my CC stolen and was put in an odd situation where i was far from home and left embarrassed. The solution? 150$ charge on my debit instead of 75$ for credit . Was not a pleasing check in at all . Other than that the hotel was beautiful but i question the cleanliness as i found dog toys scattered across the room upon arrival... I dont have a dog with me . Rooftop pool was amazing , the included breakfast had limited selection, definitely went to get a real breakfast after the fact .

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Location

Excellent for exploring Old Montreal and the Old Port, with easy walking access and nearby metro. Multiple guests struggled to find the entrance or garage due to confusing signage and layout; a few found the area a bit isolated from downtown.

Related guest reviews

10

Robert

5 Oct 2024

·

Stayed 1 night

We arrived a bit early for check in and had to wait until the room was ready. We waited for over an hour, and when I double checked on the status of the room, I learned that the room was available—not that anyone had alerted us to that fact. Besides that “getting lost in the shuffle” of others who were checking in, the place was great—a good location (though a little tricky to find) to frequent the old city (which was our primary reason for visiting). The buffet breakfast, though a little on the pricey side, was very good also. Would we stay here again? Absolutely!

10

Lisa

15 Sept 2025

·

Stayed 5 nights

So accessible to Old Montreal and other neighbourhoods, as well as downtown. So quiet and safe.

6

Anna

17 Aug 2025

·

Stayed 2 nights

Hard to find the entrance of the hotel from the parking garage.

10

Kara

25 Aug 2025

·

Stayed 3 nights

Perfect location close to everything.

10

Nelly

17 Aug 2025

·

Stayed 2 nights

Great location

10

Rupinder

14 Sept 2025

·

Stayed 3 nights

Great location

10

Cole Taylor

16 Nov 2024

·

Stayed 4 nights

Amazing property! Near Champ-De-Mars Metro station that gets you anywhere you really need to go in Montreal. Close to Old Montreal and all the fun shops! The staff was so accommodating and nice. Just so many good things For F1 fans it’s super close to the track. Amazing property and the room was très bien! Merci beaucoup!!!

10

SHAZELINA

1 Nov 2025

·

Stayed 1 night

Wonderful location near the Old Montreal shops. Loved the ‘feel’ of the hotel itself and its amazing staff

8

Annie

21 Oct 2024

·

Stayed 1 night

very nice and convenient hotel; hard to find the front door

8

Elaine

2 Sept 2025

·

Stayed 1 night

The property itself was nice, and it includes a rooftop pool with seating area, restaurant, gym, etc. Loved the location, with close proximity to tons of restaurants and activities. Staff at the hotel were friendly and accommodating. Our room was a little dark and gloomy, perhaps because we looked out on the wall of an adjacent building and we were one level below the reception area. We were there celebrating our 40th wedding anniversary so hoped for a little more. The reason I didn't give it 10/10 is because the signage is bad. Apparently there are two addresses for this hotel, and our navigation system only took us to the parking garage. It took quite some time, and a lot of frustration, to find the front desk, which is on an elevated street 2 levels above. A simple sign beside the garage would avoid this confusion. The parking garage could do with some exit signs too.

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AI-generated summary based on recent guest reviews

Dining

The on-site restaurant and breakfast are often praised for quality. Several guests, however, reported limited or pricey buffet options and slow or uneven service.

Related guest reviews

10

Robert

14 Oct 2025

·

Stayed 3 nights

Excellent location great service. Very good restaurant with great breakfast.

8

Aleksandra

13 Dec 2024

·

Stayed 2 nights

Restaurant service breakfast could be better.

10

Mary

21 Apr 2025

·

Stayed 3 nights

I loved staying here! The breakfast was excellent and had a lot of options. The rooms were clean and the hotel was modern. They have heated roof top pool that we thoroughly enjoyed each day we were here - in 3-9 degree temperatures. I would highly recommend this hotel to anyone visiting Montreal.

10

Franz

23 Jul 2025

·

Stayed 4 nights

Bad time at the hotel restaurant. After 45min we did not get our food and has to go somewhere else for a late dinner

10

Joshua

28 Apr 2025

·

Stayed 3 nights

Excellent service

10

YAN QIONG SOPHIE

6 Jul 2025

·

Stayed 4 nights

The staff are so nice, great location, great breakfast, a beautiful swimming pool. definitely worth the price.

8

veronica

27 Oct 2024

·

Stayed 1 night

We had a great stay. The room was superb but the breakfast was disappointing. We opted for a simple plate of eggs and toast with a side order of fruit. The eggs were watery, bland, reconstituted. The garnish of sliced grapefruit was dried out. The watermelon slices were way over ripe and there was a grape with a rotten spot. Horrible! We will never stay at another Hyatt again.

4

Aggie

19 Oct 2025

·

Stayed 2 nights

Was not satisfied at all. Any requests We had took forever. Breakfast buffet was horrible. No food had to wait . When the food came it was cold. Not worth the price at all. There was construction noice that woke us up at 8am . Horrible experience will not return and certainly not recommend to family and friends.

10

Marisa

27 Oct 2024

·

Stayed 3 nights

This property is lovely, clean, updated, quiet and very convenient (within walking distance) to Old Montreal (shops, restaurants, etc.) The staff is friendly and very accommodating, and the on-site restaurant has very good food too. The bar on the 14th floor has a spectacular view of the city. We really enjoyed our stay here.

10

Steve

30 Jun 2025

·

Stayed 3 nights

We had a 3 day weekend in Montreal, first time to visit, and picked this location as it appeared close to the old town, the port, and lots of restaurants. Worked out great, easy walk into the Old Town, and along the waterfront too. Excellent restaurant and great buffet breakfast too.

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Month	Average price
January	US$158
February	US$152
March	US$142
April	US$155
May	US$283
June	US$241
July	US$251
August	US$278
September	US$266
October	US$245
November	US$183
December	US$170

Su	Mo	Tu	We	Th	Fr	Sa
				1 $336	2 $324	3 $389
4 $260	5 $307	6 $383	7 $383	8 $336	9 $285	10 $322
11 $292	12 $208	13 $227	14 $234	15 $383	16 $273	17 $300
18 $218	19 $307	20 $343	21 $260	22 $341	23 $343	24 $299
25 $211	26 $217	27 $236	28 $260	29 $299	30 $260	31 $299

Hyatt Centric Montreal

Prices for Hyatt Centric Montreal

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, City View

Room, 1 King Bed

Room, 1 King Bed, City View (Shower)

Room, 2 Queen Beds

Room, 1 King Bed, City View

Suite, 1 King Bed

Room, 2 Queen Beds (High Floor)

Room, 1 King Bed, Courtyard View

Room, 1 King Bed, Accessible (Shower)

Room, 1 King Bed (High Floor)

Room, 2 Queen Beds, City View (Shower)

Guest reviews of Hyatt Centric Montreal

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Centric Montreal

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $349
20 $335	21 $299	22 $395	23 $417	24 $435	25 $397	26 $397
27 $259	28 $300	29 $307	30 $307