Residence Inn by Marriott Houston I-10 West/Park Row

Cleaned and quiet place. On duty staff are very friendly. I traveled around and stayed at different hotels but this one is outstanding. Not fancy but perfect enough for family. It conveniently located by the highway 10. Breakfast is always ready even before the start time. The only downside is pool needs to cleanup more frequently. Anyway we had a nice stay.

Super clean. Good breakfast and gyn better than most

Elevator not working

The breakfast was good with a varied selection of offerings. The had a nice workout room that allowed me to lift weights and get 30 minutes on the stationary bike and treadmill.

The hotel staff were very friendly and the room was clean. Access to the parking lot could be better, and the pillows are very flat. Otherwise, good stay!

Had great time at the Residence INN , Great and attentive staff at the front , good gym, nice pool ,decent breakfast , they can do more with housekeeping cleaners but overall stay was nice .

This hotel was great oh every way! Rae, at the front desk was welcoming, friendly and very helpful. Breakfast was very good. The only bad thing about this hotel is the pothole in the street that can't be missed when pulling into the driveway.

3.5 stars Good: Reasonable accommodations Nice kitchenette, with full size fridge Quiet room Sufficient room lights, situated properly Friendly staff Near the freeway Good breakfast (+ Chobani Greek yogurt, nice touch) Lobby/breakfast area was inviting and large, with plenty of sitting (dining) area Could improve: Elevator wasn't working Uncollected bagged room trash in hallways (two occasions) Showerhead needed replacement No towel/mat for shower No shampoo (two body wash + one conditioner dispensers) More fruits/more variety (e.g., berries and apple) for breakfast Both room keys stopped working hours prior to checkout!!

Front desk was friendly and courteous. The cleaning staff were helpful and helped me move rooms because my cooktop was not working in my initial room. Breakfast was plentiful and the dining area is fresh and modern. I stayed a total of 5 nights and cooked my own dinners in the room, H-E-B and other grocery stores are close by. I used the on site gym every night and the pool looked inviting but I didn’t use it.

We had a pleasant stay at this location; however, a few minor issues arose that were beyond the control of the hotel staff. There were maintenance problems with the main elevator, which was fixed within 24 hours. Unfortunately, our vehicle was vandalized, and the hot water was out for a few days. The on-site manager was very helpful in relocating us to another nearby property. We understand that these unfortunate circumstances were beyond anyone's control, and we appreciate all the assistance we received to make things better, including the provision of additional points. Keep up the great customer service.

The staff was friendly. The hotel was a little outdated. The bathroom was not very clean and the the refrigerator ran very loudly.

Very clean. Lots of amenities… full size refrigerator and stove top dishes and microwave oven. Very spacious. Fast Wi-Fi. Very courteous and professional staff.

Nice location. Stain on comforter. Hair on door.

Overall it was good but for housekeeping we didn't have no housekeeping we didn't get I had to ask for towels for no housekeeping that's the only thing that wasn't satisfied

Staff was very friendly. Hotel was clean and rooms are big.

Breakfast at 8 am- no eggs, no plates, orange juice tasted bad, Tub and restroom sink were clogged when using. Water did not go down when showering or brushing my teeth- Restroom floor was dirty and towels were damp- they brought me new towels and those were damp as well The ladies at the counter were friendly and awesome Bed was super comfy Coffee was good Room 325

The hotel need to be sprayed more often

This hotel was very clean. The moment we walked in the door if smelled so clean. Our room was in excellent shape and very it was very quiet too. We will definitely be booking again!

Clean and spacious. Not fancy. Breakfast was awful, even by by free breakfast standards.

I always check for bugs under bed contour sheets. I'm sad to say I did find a bug at this location. The couch was clear, though! I grabbed an extra set of sheets from the front desk and slept on the couch.

The room was spacious and clean. Some very god options at breakfast as well.

The room was clean and cute; the only issue was that the plumbing made a loud weird sound when I used the hot water in the tub

It's great location to stay! The only shortcomings I see are, the breakfast was good but repetitive (same breakfast for all days) and the shower was not good (low pressure/flow).

Door lock wasn't working correctly. Battery was low on remote. That's all.

Very nice room Comfy bed Plumbing was a lil noisy but decor was light and cute; tub area had no light but it was no big deal Big tv with nexflix Super cold like I love Nice staff and easy check in

What's the purpose of putting a sofa bed if it's a bad sofa and a terrible bed? I didn't have high expectations but this was just impossible to sleep on for 1 person.

Some of the tv stations did not work. TBS & TNT

Everyone on staff was very friendly and helpful, and we enjoyed the breakfasts. We also appreciate that the inn has the one bedroom option with a door between the bedroom and the living space/kitchenette. This is what we always look for when we travel. Thanks!

The property was nice and clean. The only negative thing is that the room was hot and never cooled off. The ac unit was working but for that size room it just couldn’t keep up

Room very comfortable. Friendly front desk service & good breakfast! Only complaint was loud traffic noise even heard from the third floor.

Worst customer experience ever! We have 1 year old twins, we called in advance to reserve 2 cribs (they have only 2 availablel). Front desk manager confirmed us the cribs will be reserved upon arrival. When we got t there, no cribs were available, and they just said there was nothing to do about it and they could offer 3-4 pillows instead, to „adapt“ the sofa bed for our babies. After looking for the pillows in the storage room, they did find 1 crib, but it was the size that fitted a newborn baby! I asked the manager to please look again for the other crib, but she just told me „no I‘m sure there isn‘t more“! Next day that I requested to clean my room, they told me they make it every other day, but that they will certainly do it at no charge. The lady even put some notes on the computer and, additionally I informed the cleaning lady and that the front desk will give her notice. To our surpise, we arrived that night, and the room wasn‘t made AT ALL! When I asked what happend, they simply told me that, because I requested so after 8am, they didn’t do it. Then I trully don’t know what the lady at the front desk was typing when I made my request and why didn’t they tell me about their policies. Last day we arrived to a breakfast w/bagels, waffles and yoghurt (no syrup , butter , spreadable cheese, nor toaster to warm the bagels). Front desk told us that the lady in charge of the breakfast didn’t show up, so “this is what you’ll get” No compensation offered & really bad attitude

It was disappointing our rooms were not ready till after 5 o’clock upon arrival at 3;30pm.

We had asked for a handicapped room, but none was available. When we checked in, we asked again, but no handicapped rooms were still available. Within a n hour of checking the night manager called us to tell us that she had reviewed the upcoming reservations and had made some ‘changes’ and had ‘found’ us a handicapped room for the entire length of our one week stay. Truly service beyond any expectation!

The entire location was exactly what I had hoped it would be. The hotel was clean, my room was setup perfectly with kitchen, bed, and a place where my friend could work quietly while I recovered from oral surgery. Staff was always attentive and kind! I will definitely be returning!

The staff went above and beyond during our youth church trip stay. They made us feel like family.

My overall experience was excellent! I would definitely recommend. Front Desk were so welcoming and friendly! Housekeeping was great! My room was clean and smelled fresh when I walked inside! A win-win for me!!

This hotel was great oh every way! Rae, at the front desk was welcoming, friendly and very helpful. Breakfast was very good. The only bad thing about this hotel is the pothole in the street that can't be missed when pulling into the driveway.

I jave stayed here for business travel a handful of times now. The people who work at the front desk are always very friendly and accommodating. They even remembered me by name this last time that I was checking in! It really helped me feel comfortable while traveling away from home.

Not good was over charged and still wasn’t refunded when told over all not good

We had a pleasant stay at this location; however, a few minor issues arose that were beyond the control of the hotel staff. There were maintenance problems with the main elevator, which was fixed within 24 hours. Unfortunately, our vehicle was vandalized, and the hot water was out for a few days. The on-site manager was very helpful in relocating us to another nearby property. We understand that these unfortunate circumstances were beyond anyone's control, and we appreciate all the assistance we received to make things better, including the provision of additional points. Keep up the great customer service.

Breakfast was wonderful, the room was very clean and staff were super friendly. Only problem really was that you couldn't access the southbound road to the highway.

Great place to stay while my husband gets treatment at MD Anderson!!

Cleaned and quiet place. On duty staff are very friendly. I traveled around and stayed at different hotels but this one is outstanding. Not fancy but perfect enough for family. It conveniently located by the highway 10. Breakfast is always ready even before the start time. The only downside is pool needs to cleanup more frequently. Anyway we had a nice stay.

Enjoyed having a kitchen in the room and the 13 mile biking/hiking trail nearby.

The hotel provided exceptional service, maintaining a clean and hygienic environment. Its strategic location made it an ideal choice for a memorable stay.

Clean! Sweet staff! Great FREE breakfast buffet! Large rooms with kitchens! Nice Lobby! Only Negative… nothing to do nearby!

Staff was very friendly hotel was very clean and it was easily accessible from the highway

Bed was super comfy and location was easy to find and get around

Hard to get in and out of

My daughter was having surgery the next morning and we needed to be close to the hospital. This hotel was perfect!

The room was spacious and clean. Some very god options at breakfast as well.

It's great location to stay! The only shortcomings I see are, the breakfast was good but repetitive (same breakfast for all days) and the shower was not good (low pressure/flow).

Our stay was amazing from the start. We arrived in town early so we decided to go to our hotel. They had our room ready and checked us in early. The breakfast was health conscious and portioned right! Would definitely stay here in the future.

The breakfast was good with a varied selection of offerings. The had a nice workout room that allowed me to lift weights and get 30 minutes on the stationary bike and treadmill.

Clean rooms, courteous staffs, strategic location. Need improvement for Breakfast options for vegetarians

Clean and spacious. Not fancy. Breakfast was awful, even by by free breakfast standards.

Everything was amazing except the breakfast it was cold and appeared uncooked.

This hotel was great oh every way! Rae, at the front desk was welcoming, friendly and very helpful. Breakfast was very good. The only bad thing about this hotel is the pothole in the street that can't be missed when pulling into the driveway.

The room was okay but there were no cups, paper towels, lotion in the room. I come to expect these types of amenities at Residence Inns. The breakfast was not very appetizing. I understand snout cutting cost but the quality was not there.

Front desk was friendly and courteous. The cleaning staff were helpful and helped me move rooms because my cooktop was not working in my initial room. Breakfast was plentiful and the dining area is fresh and modern. I stayed a total of 5 nights and cooked my own dinners in the room, H-E-B and other grocery stores are close by. I used the on site gym every night and the pool looked inviting but I didn’t use it.