Name: Holiday Inn & Suites Philadelphia W - Drexel Hill by IHG
Address: 5400 Ferne Blvd, Philadelphia, Pennsylvania, United States of America, Philadelphia, Pennsylvania, US
Price range: US$117–US$451 per night
Rating: 8.93

What guests think

At Holiday Inn & Suites Philadelphia W - Drexel Hill by IHG, travelers highlight the modern, quiet setting, clean rooms, and friendly staff, while repeatedly citing hot water outages and, at times, slow or unhelpful responses when problems arise.

The suburban Drexel Hill location feels safe and quiet; many visitors recommend a car for getting around and note a longer drive into downtown. The on-site restaurant and bar are generally well liked, though breakfast is not included and can feel pricey. Rooms are modern and comfortable, though some guests report HVAC quirks, fixture issues, or noise from adjacent floors. Overall, it suits travelers seeking a calm suburban base with on-site dining.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern property with an on-site restaurant and bar plus ample parking; some guests note the pool requires advance reservations. The hotel adjoins an event venue that can make the property livelier at times.

Related guest reviews

10

Laura

8 Oct 2025

·

Stayed 2 nights

We stayed on Sunday and Monday nights . The parking lot was empty when we arrived, apparently they often sell out over the weekends because they have a venue for weddings and conferences. We had the hotel to ourselves! It was clean, quiet, and has a full-service restaurant where we enjoyed a great breakfast both mornings. The staff was great, and even after a big weekend, the hotel was spotless and ready for guests when we arrived. The room was spacious and comfortable. We really enjoyed our stay.

10

Lauren

27 Sept 2024

·

Stayed 2 nights

This was a lovely hotel, with very clean rooms, good amenities, plenty of parking, and a friendly staff.

8

Honesty

26 Apr 2024

·

Stayed 2 nights

It was a pain to use the pool. You had to sign up on a time slot ahead and then walk to the front desk in you pool clothes to get a key card to use it for the time you selected then drop it back off after. Mist places you just use your roomnkey card. Also the restaurant was much more expensive then it needed to be.

10

Adair

24 Apr 2025

·

Stayed 3 nights

Out-of-the-way find: Close to SEPTA transportation, quite good restaurant & bar, warm, helpful staff. A conference and event venue, so very quiet between bookings. Dining on the garden terrace was a delight!

6

magdalena

7 Mar 2025

·

Stayed 1 night

I liked that the hotel is literally connected to the reception hall at which my gala was held. The lobby area with bar at the hotel section was shockingly ordinary uninspired, given that the catering facility is attached to the lobby. The lobby felt cold; no warmth or creativity. Just functional. If you’re stranded in a storm, no other place open, stay here. Bar service friendly; bar crowd friendly locals.

10

Don

22 Sept 2024

·

Stayed 1 night

We to a nearby wedding and can’t say enough about how beautiful this location is in every way. I would highly recommend it.

10

Maria

4 Jun 2025

·

Stayed 5 nights

We had a great stay at this hotel. The property is clean, well-maintained, and has solid infrastructure. The on-site restaurant and room service were convenient, and the staff was consistently friendly and helpful. Breakfast options varied between buffet and à la carte, which was a nice touch. The only downside was that our stay coincided with prom season, so there was some noise from events taking place nearby. However, this was a minor issue in an otherwise excellent experience. Overall, a great hotel that I would recommend.

10

Bob

24 Sept 2024

·

Stayed 2 nights

The hotel is adjacent to an event center that occasionally causes the parking lot to be a bit crowded, but it's a short term inconvenience. The hitel, staff and services are absolutely first class. The room was nice, the restaurant convenient and the breakfast very tasty. It IS a bit hidden behind the event building but is a hidden gem in the Philadelphia area.

10

Amanda

6 Jun 2025

·

Stayed 1 night

The staff at the front desk were so wonderful. The room was very clean and the property was very quiet. There is ample parking! Beds were super soft!

10

Evelyn

6 Jul 2025

·

Stayed 1 night

Clean property, comfortable rooms, friendly staff- don’t like having to make an appointment for pool

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Cleanliness

Cleanliness is a consistent strong point across rooms and common areas. A few guests reported lapses, including missed housekeeping or isolated issues.

Related guest reviews

10

Laura

8 Oct 2025

·

Stayed 2 nights

We stayed on Sunday and Monday nights . The parking lot was empty when we arrived, apparently they often sell out over the weekends because they have a venue for weddings and conferences. We had the hotel to ourselves! It was clean, quiet, and has a full-service restaurant where we enjoyed a great breakfast both mornings. The staff was great, and even after a big weekend, the hotel was spotless and ready for guests when we arrived. The room was spacious and comfortable. We really enjoyed our stay.

10

Lauren

27 Sept 2024

·

Stayed 2 nights

This was a lovely hotel, with very clean rooms, good amenities, plenty of parking, and a friendly staff.

10

Kathryn

20 Jul 2025

·

Stayed 1 night

The staff was friendly and helpful. Rooms were clean and had very comfortable beds. Hotel smelled very fresh and had a beautiful lobby.

4

Jack

9 Apr 2024

·

Stayed 1 night

Broken bed. Hair in shower. Quite unfortunate because it was large room.

10

Rebecca

18 Jul 2025

·

Stayed 1 night

Was in town for a funeral. I never knew there was a hotel in that area. Hotel was nice, clean and the staff were very professional.

2

Marlaina

21 Apr 2024

·

Stayed 1 night

This was one of the worst hotels I have ever stayed at. When we checked in the woman at the front desk was less than welcoming. Having to deal with her several times during our stay, she was rude, short and not friendly. We found a pair of dirty underwear near the bed, which is completely unacceptable. If my kids could find them, there is no reason a cleaning crew couldn’t find them. I had to call several times for towels, which never showed up. We also didn’t have our room cleaned 2 days in a row, which we asked to have cleaned multiple times. Again, the cleaning crew skipped our room. We witnessed a child vomit in the pool area, the next day and day after that, it was still on the floor, so the pool area is not being cleaned either. The breakfast area was dilapidated and dirty, there was no way I’d even let my dog eat there. We will not be returning, and I will be reaching out to corporate.

10

Alicia

23 Sept 2024

·

Stayed 2 nights

Very clean place overall. Staff was friendly. Room equipped with safe/microwave/mini fridge/Keurig/free wifi. All of the things I look for when I book a room. Hotel had a bar/restaurant on site (did not use) Supermarket less than 10 minutes away. Super convenient. Would book here again.

10

Patrice

13 Oct 2025

·

Stayed 2 nights

I felt very comfortable. The staff was professional, accommodating and friendly. The overall facility was very clean and well maintained.

10

John

1 Sept 2025

·

Clean, new, modern

10

Binhson

16 Jun 2024

·

Stayed 2 nights

Very clean and comfortable

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Rooms

Rooms are modern, spacious, and comfortable, especially the beds. Some guests mention HVAC quirks, noisy neighbors above, or bathroom fixture problems.

Related guest reviews

10

Victor S.

27 Dec 2022

·

Stayed 1 night

Everything great. Bed not comfortable.

8

Andrew

31 Aug 2025

·

Stayed 2 nights

The only thing that bothered me was that the tub diverter for the shower malfunctioned. You could only get about half the water to go to the shower head. A lot of water kept flowing to the tub spout, so showering was difficult.

10

Laura

8 Oct 2025

·

Stayed 2 nights

We stayed on Sunday and Monday nights . The parking lot was empty when we arrived, apparently they often sell out over the weekends because they have a venue for weddings and conferences. We had the hotel to ourselves! It was clean, quiet, and has a full-service restaurant where we enjoyed a great breakfast both mornings. The staff was great, and even after a big weekend, the hotel was spotless and ready for guests when we arrived. The room was spacious and comfortable. We really enjoyed our stay.

10

Larkson

5 Sept 2024

·

Stayed 1 night

The stay was great, the rooms were very clean and the beds were very comfortable. The only problem I encountered which was minor is that the mini fridge did not stay very cold but it wasn’t a big deal at all

10

Denora

18 Aug 2025

·

Stayed 1 night

Great property tucked away from the main artery of the city. The hotel was modern and felt comfortable. My only gripe was the air conditioning which was inconsistent temperatures. The thermostat had a low battery notification on it that should have been changed before I arrived. Me and my family endured a room that went from warm to ice cold to hot. In the middle of the night the entire system shut off. When taking a shower the water did not fully drain from the tub until the shower was over. Sloshing around in water while showering is only fun when you're 5 years old. Other than these two issues I was pleased with my overnight stay. If I was staying multiple days these issues would have had to be addressed.

8

allan g

2 Dec 2024

·

Stayed 2 nights

I did NOT like the placement of the bed lamps. There were two BETWEEN the two beds. the first time my wife and I have ever slept in separate beds, since we both read before sleep. I did not like that on/off switch required us to get up out of bed to turn off the light switch. The master switch is an interesting way to reduce costs, but it was unnecesarily confusing to use. The $12 breakfast was not availible, cost a bit more. All other facilities and services were excellent/

8

Mark

1 Nov 2024

·

Stayed 2 nights

All good but AC noisy.

8

Fletcher

29 Sept 2023

·

Stayed 2 nights

We reported on 1st day that thermostat was broken, and staff promised to fix it. However, this was not done. Temperature in room fluctuated between very cold and very hot.

8

Amy

4 Nov 2024

·

Stayed 1 night

New and very clean. Bed comfortable, check in staff was very pleasant/friendly and accommodating!!! The only comment is you could hear the guests in the room above walking around.

10

Lawrence

31 Dec 2024

·

Stayed 6 nights

Everything was perfect about our 6-day stay and we'll come again. Hotel was quiet and clean. Our suite overlooked a running brook and mountainside. Staff was excellent, although the front desk is not manned all day. It took 2 minutes for the water to run hot in the bathroom, but that was a minor problem. We loved our visit.

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Service

Many reviewers describe friendly, helpful staff across the property. However, there are recurring complaints about rude or unresponsive service and poor communication during issues such as the hot water outage.

Related guest reviews

10

Robert

3 Oct 2025

·

Stayed 4 nights

It was wonderful. The front desk staff are all super friendly and helpful. The one afternoon girl, her aura is one of a kind and makes you feel welcome. Food at the bar was delicious, worth the price ! Take a walk near the creek, it is beautiful and peaceful at night time.

8

Kathleen r

18 Apr 2024

·

Stayed 3 nights

Our room was given away by mistake and they corrected situation with an upgraded room which was appreciated

4

yolanda

21 Oct 2025

·

Stayed 1 night

The room and hotel condition was excellent. The issue was there was no hot water so we were unable to shower. Unable to travel home due to distance, we were forced to keep our reservation. The room was super clean and comfortable all the way around. My concern is the hospitality of the staff. There was little to no niceness from a single staff member. In fact upon arrival, the young woman who should have been at the front desk, was sitting in a corner on her cell phone and never noticed me standing and waiting. The gentleman who picks up the phone during the day is exceptionally rude and does not add to the appeal of an

2

Marlaina

21 Apr 2024

·

Stayed 1 night

This was one of the worst hotels I have ever stayed at. When we checked in the woman at the front desk was less than welcoming. Having to deal with her several times during our stay, she was rude, short and not friendly. We found a pair of dirty underwear near the bed, which is completely unacceptable. If my kids could find them, there is no reason a cleaning crew couldn’t find them. I had to call several times for towels, which never showed up. We also didn’t have our room cleaned 2 days in a row, which we asked to have cleaned multiple times. Again, the cleaning crew skipped our room. We witnessed a child vomit in the pool area, the next day and day after that, it was still on the floor, so the pool area is not being cleaned either. The breakfast area was dilapidated and dirty, there was no way I’d even let my dog eat there. We will not be returning, and I will be reaching out to corporate.

10

Ravi

9 Apr 2024

·

Stayed 2 nights

The staff here is incredible when it comes to accommodating guests & genuinely just being friendly. There was an initial mix-up with our reservation which was quickly resolved by the hotel manager, and our party had a room immediately. The area is pleasant, quiet, and everything within the hotel smells & feels very well-kept. Would certainly come back if the occasion called for it!

10

Maria

4 Jun 2025

·

Stayed 5 nights

We had a great stay at this hotel. The property is clean, well-maintained, and has solid infrastructure. The on-site restaurant and room service were convenient, and the staff was consistently friendly and helpful. Breakfast options varied between buffet and à la carte, which was a nice touch. The only downside was that our stay coincided with prom season, so there was some noise from events taking place nearby. However, this was a minor issue in an otherwise excellent experience. Overall, a great hotel that I would recommend.

10

Tamica

6 Oct 2024

·

Stayed 1 night

The front desk staff was absolutely wonderful. They made my daughter’s birthday celebration special.

10

Mark

3 Mar 2025

·

Stayed 1 night

Great customer service! I met the manager, great guy. He obviously makes sure the standards are set. Don't lose that guy.

10

Patrice

13 Oct 2025

·

Stayed 2 nights

I felt very comfortable. The staff was professional, accommodating and friendly. The overall facility was very clean and well maintained.

2

Tareq

23 Oct 2025

·

Stayed 4 nights

Horrible experience, no hot water during the stay and last day there was no water to even brush my teeth. Horrible response from management to own up to the situation and hiding in the office instead of talking to the guests and providing solutions or reassurance.

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Location

Quiet, safe suburban setting in Drexel Hill; convenient for nearby events and colleges. A car is often needed, and drives to downtown can be longer.

Related guest reviews

10

Crystal

29 May 2025

·

Stayed 2 nights

Very nice hotel that I'm guessing was remodeled at some point. Lobby is beautiful and rooms were comfortable. Staff was nice. I especially liked the bed. A little off the beaten path, but just fine for us with a car to get around. Will stay again if we come back.

8

ADRIENNE

14 Jul 2023

·

Stayed 3 nights

It's a lovely hotel in a lovely neighborhood. You need a car to go anywhere. There is no shopping or restaurants in walking distance.

8

Jay

30 Aug 2025

·

Stayed 1 night

Great location

10

LAURA

9 Jun 2023

·

Really enjoyed my stay. My room was spotless and comfortable - everything looked new. The staff was friendly and efficient - they helped me resolve a billing issue (my fault - I used the wrong credit card to make the reservation and had to switch) and were clear and professional at every step. Safe neighborhood (important for a woman traveling alone). Plenty of parking, but also just a block from a trolley stop so easy access to downtown Philadelphia or the western suburbs with or without a car. Would stay again.

10

Michael

13 Apr 2025

·

Stayed 1 night

Great hotel. This will definitely be our go-to when traveling to Philly. Depending on traffic it's 35-50 minutes to get to downtown, but the price is much better than closer options. The rooms were clearly very new—no noticeable flaws in construction anywhere, remarkably clean, extremely comfortable beds. As with all hotels I think the bathrooms could've used an extra towel bar or hook or two, but that's literally the only negative I could think of. All-in-all a great find.

10

Tawnia

26 Jun 2024

·

Stayed 1 night

This hotel is a hidden gem. We selected this hotel because it’s approximately 20 minutes from Subaru stadium. We were pleasantly surprised to find it nestled in a small suburban area which felt really safe. The staff was friendly, there was plenty of parking and the hotel is very clean. The beds were comfortable and the room was spacious. We only stayed one night and the restaurant/bar had lots of guests. We did not have an opportunity to dine at the restaurant but we will the next time we stay. Fantastic find!

10

kelly

29 Aug 2025

·

Stayed 3 nights

Great location for dropping off our college student at swarthmore.

10

Adair

24 Apr 2025

·

Stayed 3 nights

Out-of-the-way find: Close to SEPTA transportation, quite good restaurant & bar, warm, helpful staff. A conference and event venue, so very quiet between bookings. Dining on the garden terrace was a delight!

10

ADRIENNE

8 Jul 2025

·

Stayed 4 nights

The property is in a lovely neighborhood in Drexel Hill. You will need a car to get around.

10

Jennifer

16 Dec 2024

·

Stayed 1 night

The property was located in a quiet neighborhood next to a local wedding venue

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Dining

The on-site restaurant and bar are praised for quality and convenience, with room service noted as quick and tasty. Breakfast is not included and is considered pricey by some.

Related guest reviews

10

Robert

3 Oct 2025

·

Stayed 4 nights

It was wonderful. The front desk staff are all super friendly and helpful. The one afternoon girl, her aura is one of a kind and makes you feel welcome. Food at the bar was delicious, worth the price ! Take a walk near the creek, it is beautiful and peaceful at night time.

10

Cordell

2 Jun 2025

·

Stayed 1 night

I didn’t like the breakfast was $17 a piece, only complaint

10

Laura

8 Oct 2025

·

Stayed 2 nights

We stayed on Sunday and Monday nights . The parking lot was empty when we arrived, apparently they often sell out over the weekends because they have a venue for weddings and conferences. We had the hotel to ourselves! It was clean, quiet, and has a full-service restaurant where we enjoyed a great breakfast both mornings. The staff was great, and even after a big weekend, the hotel was spotless and ready for guests when we arrived. The room was spacious and comfortable. We really enjoyed our stay.

10

Adair

24 Apr 2025

·

Stayed 3 nights

Out-of-the-way find: Close to SEPTA transportation, quite good restaurant & bar, warm, helpful staff. A conference and event venue, so very quiet between bookings. Dining on the garden terrace was a delight!

10

Vernon

19 Feb 2024

·

Stayed 2 nights

This is a hidden gem. It is clean, appeared recently renovated, and the staff is extremely helpful and pleasant. It is a bit out of the way and lacks the conveniences of Center City Philadelphia. However, it is a tolerable 30-minute taxi or Uber away from the city center. There is a nice restaurant and bar with an ok breakfast. It's helpful to know that there are limited (no) dining options between 11am or so and until 4pm when the dining room opens.

10

Maria

4 Jun 2025

·

Stayed 5 nights

We had a great stay at this hotel. The property is clean, well-maintained, and has solid infrastructure. The on-site restaurant and room service were convenient, and the staff was consistently friendly and helpful. Breakfast options varied between buffet and à la carte, which was a nice touch. The only downside was that our stay coincided with prom season, so there was some noise from events taking place nearby. However, this was a minor issue in an otherwise excellent experience. Overall, a great hotel that I would recommend.

6

Alice

15 Jun 2023

·

Stayed 3 nights

There was no coffee or beverages available. Staff couldn't print up my receipt. Restaurant was fair.

10

Bob

24 Sept 2024

·

Stayed 2 nights

The hotel is adjacent to an event center that occasionally causes the parking lot to be a bit crowded, but it's a short term inconvenience. The hitel, staff and services are absolutely first class. The room was nice, the restaurant convenient and the breakfast very tasty. It IS a bit hidden behind the event building but is a hidden gem in the Philadelphia area.

10

Dawn

7 Jul 2024

·

Stayed 1 night

Great front desk staff, awesome room! Room service was fast and food was good. Quiet, my room was right near the elevator and ice machine!

10

Taylan

16 Feb 2025

·

Stayed 1 night

We stayed at the property for only one night. The staff was very helpful when we requested to switch our room from next to elevator shaft to a more quite place. The room we stayed was spotless clean, and the bed was very comfortable. We dined at the hotel's restaurant. Enjoyed the food, although was little on the pricy side.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$130
February	US$131
March	US$166
April	US$183
May	US$245
June	US$190
July	US$179
August	US$204
September	US$188
October	US$195
November	US$169
December	US$141

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $207	17 $130	18 $193	19 $278
20 $117	21 $141	22 $151	23 $148	24 $180	25 $344	26 $301
27 $134	28 $150	29 $150	30 $145

Su	Mo	Tu	We	Th	Fr	Sa
				1 $173	2 $282	3 $227
4 $161	5 $162	6 $166	7 $185	8 $198	9 $283	10 $268
11 $154	12 $145	13 $159	14 $153	15 $148	16 $345	17 $451
18 $144	19 $141	20 $144	21 $148	22 $158	23 $367	24 $307
25 $137	26 $134	27 $134	28 $134	29 $134	30 $240	31 $191

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Suite, 1 King Bed with Sofa Bed, Accessible (Communications, Access Tub)

Suite, 1 King Bed, Accessible (Comms, Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Mobility)

Standard Room, 2 Queen Beds, Accessible (Communications)

Suite, 1 King Bed with Sofa Bed, Accessible (Communications)

Suite, 2 Queen Beds, Accessible (Comms, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room (Bed Type Assigned At Check In)

Standard Room, 2 Queen Beds, Accessible (Comms, Roll-In Shower)

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Suite, Multiple Beds

Suite, 2 Queen Beds, Accessible (Comms, Roll-In Shower)

Suite, 1 King Bed with Sofa Bed (Additional Living Area)

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn & Suites Philadelphia W - Drexel Hill by IHG

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Prices for upcoming dates