WorldMark Phoenix - South Mountain Preserve

I booked a room that showed the soak in tubs, got to my room and it wasn't what was in the pictures when booking. The front desk told me they didn't have tub rooms any longer and they are aware the pictures are misleading. They didn't offer a room change, a discount, not even a snack. And to add to my disappointment the room had tons of spider all over the unit. On a good note the propeety was quiet and the rooms are spacious.

Great staff Room clean Need to update TVsand appliances

Spacious condo in timeshare resort. Staff was efficient and friendly. Grounds were clean. Units themselves are pretty dated and look like they were furnished in the 70s. Better than staying at a mid range hotel in the area for the money.

Great and quiet location. Room was very clean and comfortable.

The bathroom was not cleaned and had dirty feet stains in the tub upon arrival. The other bathroom had nail clippings on the bathroom counter. The TV was on in the living room upon entering for the first time so it seemed as someone was there right before we got there. There were approximately 9 bugs on the ceiling and when I complained about all these things so that the room could be cleaned or moved, we were simply ignored and told a manger would assist us. The manager at the end of the stay was nice and thought the problem was resolved prior to my check out but I explained to her I was never contacted or spoken to regardless how many times I went up to the office or called. I will never stay w that hotel again.