Is parking available at the property?

Yes, there is covered self-parking available at a fee of MXN 190 per day. Valet parking is also offered at the same rate. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 11:00 AM for a fee of approximately MXN 475 for adults and MXN 320 for children. Children aged 6 and younger eat free breakfast.

Are pets allowed at the property?

Yes, pets are allowed with a pet fee of MXN 1200 per pet, per stay, and a pet deposit of MXN 3000 per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:30 AM. Early check-in and late check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including wheelchair-accessible parking, registration desk, and path of travel. There is also elevator access for wheelchair users.

What is the location of the property in relation to key landmarks?

The hotel is located in Monterrey (Valle Oriente), within a 5-minute walk of Galerias Valle Oriente and a 5-minute drive from Plaza Comercial Distrito Armida. It is approximately 1.9 miles from Plaza Fiesta San Agustin and the Metropolitan Center.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available from March to October, with access hours from 8:00 AM to 8:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property. Children aged 6 and younger can stay for free, and they also eat free breakfast.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for an additional fee of MXN 900 per night, subject to availability. Advance request is recommended for rollaway beds.

Hilton Monterrey Valle - Hotel in San Pedro Garza García

Average nightly price at Hilton Monterrey Valle by month, last 12 months (USD)
Month	Average price
January	US$183
February	US$219
March	US$234
April	US$206
May	US$215
June	US$319
July	US$240
August	US$231
September	US$221
October	US$197
November	US$216
December	US$197

What guests think

At Hilton Monterrey Valle, guests praise the modern, very clean property and comfortable rooms with city and mountain views, and appreciate the convenient connection to a shopping mall with dining and stores for easy leisure and business stays.

Service is often friendly and professional, though several reviews note slow or unhelpful responses, long waits, and a few issues with room service and housekeeping timing. Breakfast earns frequent compliments, but restaurant and bar experiences vary, with a basic menu or limited beer selection and occasional delays or incorrect orders. Expect a stylish, convenient stay with mostly comfortable rooms, alongside occasional privacy, maintenance, parking, or wait time tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the pool, gym, and pool terrace; however, reviews mention a daily parking charge, valet delays, crowded pool from external day passes, and occasional pool cleanliness or overly hot pool temperature.

Related guest reviews

6

Edgar

1 Jul 2024

·

Stayed 1 night

Creo que es de muy mal gusto que te cobren el estacionamiento creo que debería estar incluido en el precio

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8

Elida

27 May 2024

·

Stayed 4 nights

Excelente hotel , muy buena atención a cliente , todo muy bien . Lo único negativo que no me gustó es que no pude disfrutar de alberca o jacuzzi porque el hotel deja entrar gente externa con un brazalete que no son huéspedes que pagan por el día . Mientras nosotros de huéspedes no pudimos relajarnos porque estaba lleno y el aérea es pequeña . Muy buena atención a cliente muy amables

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10

ALEJANDRO HERREJON

28 Jul 2024

·

Stayed 1 night

El hotel está increíble por el precio lo único que no me gustó es que hay que pagar 190 pesos por día de estacionamiento pero fuera de eso excelente todo

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10

mayra.i.b

8 Sept 2024

·

Stayed 1 night

Muy recomendable, el desayuno buffet muy completo y la alberca y el gimnasio geniales

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6

Frank

9 Mar 2025

·

Stayed 9 nights

Long wait times at restaurant and for valet car delivery

6

GRACIE

5 Sept 2025

·

Stayed 1 night

Valet is very bad. The cars are park far away and something’s the valet people are not even there. The last night I stayed they change our sheets and they had mildew smell which was very hard for me to sleep since u am allergic. After I complained the receptionist told me is very hard to believe because they check everything so carful. Instead of being nice to me. Any reason for me to lie? My husband fell coming outside de jacuzzi cut and cut himself. The place is nice but is not well taking care of.

10

Daniela Dominguez

16 Aug 2025

·

Stayed 2 nights

Solo la alberca poco sucia pero llamamos y la mandaron limpiar. Hotel muy tranquilo rica comida y atención excelente!

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10

JOHN

27 Oct 2024

·

Stayed 3 nights

Everything was Great. The Bar needs to have better variety of Beer.

8

Julieta

18 Nov 2024

·

Stayed 5 nights

The hotel is new, and its design and architecture are outstanding. Located right next to a shopping mall that connects to it thru the elevator. Is close to everything, dinning, nightlife, Chipinque, etc. I love the conference rooms, gym, lobby and pool terrace. The staff service has to improve. The night I arrived it was around 11pm so the front desk was not busy at all, well the young man there did not acknowledged me nor said hello and after waiting more than 5 minutes he finally gave me my room key. The food at restaurant took 40 minutes to be served and it was the wrong order, the drinks at the bar took around 25-30 minutes to be served. My room and the room of the other 3 people that traveled with me was not cleaned after 2pm one of the days we stayed there. And I find this very disappointing since the Hilton brand has very high standards but in this particular place did not reach my expectatives. The only people that gave me the service I expected were the Valet men (the older ones) so maybe you should focus on hiring older people that take their jobs more seriously. I will probably stay there again but will be because of the first stuff I mentioned, not for the staff.

10

Liliana

1 Sept 2024

·

Stayed 1 night

Mi unico comentario, es que la temperatura de la alberca, esta extremadamente caliente, parecia jacuzzi y el jacuzzi estaba agradable, para que revisen eso

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a consistent positive, with many describing the hotel and rooms as spotless or like new; a few report isolated issues such as stains, musty or carpet odors, or a dirty room.

Related guest reviews

2

Ruben

8 Nov 2024

·

Stayed 2 nights

Sucio el cuarto ,hice check in 8 pm Cabellos en el baño manchas piso Realmente asqueroso a esa hora fueron a limpiar Puse queja y nadie de la gerencia se acercó o me contactó Hotel caro de cadena creo que no se vale

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10

Salvador

16 Feb 2025

·

Stayed 1 night

Es un excelente hotel demasiado limpio Muchisima tranquilidad Muy moderno

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10

Sal

30 Oct 2025

·

Stayed 1 night

Clearness is a default here. Wonderful location and nice surroundings. The room is very modern, comfortable, and has great views.

10

Daniel

5 Sept 2025

·

Stayed 1 night

Very nice hotel and clean. Would stay again

10

renato

11 Feb 2026

·

Stayed 1 night

Very modern and clean. Quick check in

10

Fernando

16 Dec 2024

·

Stayed 2 nights

Very clean & nice hotel it also has a elevator that takes you to a shopping center

10

Alexander

1 Sept 2025

·

Stayed 2 nights

Staff was great, restaurant was very good, and the area around the hotel is amazing. Some stains on blankets, unfortunately.

6

GRACIE

5 Sept 2025

·

Stayed 1 night

Valet is very bad. The cars are park far away and something’s the valet people are not even there. The last night I stayed they change our sheets and they had mildew smell which was very hard for me to sleep since u am allergic. After I complained the receptionist told me is very hard to believe because they check everything so carful. Instead of being nice to me. Any reason for me to lie? My husband fell coming outside de jacuzzi cut and cut himself. The place is nice but is not well taking care of.

10

Janeth

18 Dec 2024

·

Stayed 4 nights

Very lovely, clean property.

6

Benjamin

15 Jul 2025

·

Stayed 3 nights

Carpet had some weird smells when arrived. Shower took forever to produce warm/hot water so we had to deal with cold showers Restaurant don’t write down orders and constantly forgot or provided wrong meals. For the type of rates they have we were not expecting this many incidents.

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Rooms

Rooms are modern and comfortable with blackout curtains and city or mountain views; some dislike the glass bathroom walls and report occasional maintenance issues like weak water pressure, slow hot water, or an A/C outage.

Related guest reviews

4

Juan

27 May 2024

·

Stayed 2 nights

The air conditioning system went out for a complete day in a day where it reached 105 degrees. I spoke with management and they agreed to reimburse me for a day of stay. However, The claim would need to come from Expedia. Please help

10

Jessica Alarcón

11 Nov 2025

·

Stayed 2 nights

Camas irresistibles, excelente hotel para en realidad descansar.

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10

Marco

26 Oct 2024

·

Stayed 5 nights

loved waking up with the view of El Cerro de la Silla and the staff was very nice

10

Sal

30 Oct 2025

·

Stayed 1 night

Clearness is a default here. Wonderful location and nice surroundings. The room is very modern, comfortable, and has great views.

8

Karla

28 May 2025

·

Stayed 4 nights

The bathroom walls are glass Not comfortable with kids or friends

6

Irma

23 Aug 2025

·

Stayed 3 nights

Beds are awful, too hard.

10

Cynthia

25 Jul 2023

·

Stayed 2 nights

El cuarto estuvo super bien, muy espacioso, super limpio, las camas estuvieron super comodas, y que tengan cortinas blackout puede ser lo mejor que pudieron haber hecho. Me encanto el hotel.

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10

Sarah

6 Apr 2025

·

Stayed 2 nights

It was a beautiful view from the hotel!

6

Luis

1 Sept 2025

·

Stayed 2 nights

No funcionaba bien la regadera y por más que lo reporte nunca lo solucionaron!! Sin presión de agua y el agua caliente tardaba en salir!

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10

Mauricio

26 Dec 2025

·

Stayed 1 night

We do not like the glass partition between the room and the bathroom. It needs a solid wall or at least a blackout privacy curtain.

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Service

Many guests praise friendly, professional staff, but repeated complaints note slow or unhelpful front-desk responses, delays with valet and dining, and a missed room-service order or late housekeeping.

Related guest reviews

2

Jovita

31 Aug 2025

·

Stayed 6 nights

I will never go back to this hotel! Horrible customer service!! zero accommodations!! False advertisement!!

10

Rosy

24 Aug 2025

·

Stayed 2 nights

Excelente servicio del personal, desde el que recibe el carro, meseros, recepcionista, personal de limpieza, todos súper amables y la limpieza es invreible

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10

Eric

15 Apr 2025

·

Stayed 3 nights

Great staff—we had an issue with extending the reservation through Expedia, but that stuff was very responsive and professional. 10/10

10

ALMOTASEMBELLAH

3 Oct 2025

·

Stayed 3 nights

Great location connecting to the mall. Breakfast was one of a kind and very worth it. Staff super nice and professional. Very convenient for families with kids.

6

Frank

9 Mar 2025

·

Stayed 9 nights

Long wait times at restaurant and for valet car delivery

4

Karin

11 May 2025

·

Stayed 1 night

Llegué aprox 11:30 am y me dijeron que ya tenían la habitación lista pero que no era posible que me la dieran porque me tendrían que cobrar media renta. Que si tenia Hilton Honors me hacían el 50% de ese cobro. Nunca, en ningún hotel en el mundo me había pasado eso. Me parece absurdo que aunque la habitación ya estuviera lista y eran casi las 12 del día, un hotel de esa « supuesta « categoría no te de la habitación como una especie de cortesía de servicio. Las instalaciones del hotel son muy lindas, pero no volveré jamás!

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6

Luis Guillermo Camarena

11 May 2025

·

Stayed 2 nights

Las personas que atienden en el front-desk tienen mala actitud, cero atención al cliente, sin embargo la gente de restaurante y demás servicios muy bien

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10

Laura

30 Sept 2025

·

Stayed 4 nights

Clean room, nice staff, Cecilia at the breakfast Buffet was nice and helpful. The food at the buffet was excellent. We really enjoy our stay at Hilton Valle.

2

Didier

14 Aug 2024

·

Stayed 1 night

Nunca llegó el room service

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8

Julieta

18 Nov 2024

·

Stayed 5 nights

The hotel is new, and its design and architecture are outstanding. Located right next to a shopping mall that connects to it thru the elevator. Is close to everything, dinning, nightlife, Chipinque, etc. I love the conference rooms, gym, lobby and pool terrace. The staff service has to improve. The night I arrived it was around 11pm so the front desk was not busy at all, well the young man there did not acknowledged me nor said hello and after waiting more than 5 minutes he finally gave me my room key. The food at restaurant took 40 minutes to be served and it was the wrong order, the drinks at the bar took around 25-30 minutes to be served. My room and the room of the other 3 people that traveled with me was not cleaned after 2pm one of the days we stayed there. And I find this very disappointing since the Hilton brand has very high standards but in this particular place did not reach my expectatives. The only people that gave me the service I expected were the Valet men (the older ones) so maybe you should focus on hiring older people that take their jobs more seriously. I will probably stay there again but will be because of the first stuff I mentioned, not for the staff.

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AI-generated summary based on recent guest reviews

Location

Location is convenient and feels safe, with direct elevator access to a shopping mall and easy reach of restaurants; one review notes it is a bit far from downtown.

Related guest reviews

10

Jaime Figueroa

8 Aug 2024

·

Stayed 3 nights

Hotel bien ubicado, limpio, con muy buen servicio, el brunch muy rico, la pasamos muy bien, seguro regresaría en mi siguiente visita.

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10

John

25 May 2025

·

Stayed 3 nights

Great location

10

Ma Rocio

13 Jan 2025

·

Stayed 1 night

Muy lindo y seguro el lugar, el estar conectado con la plaza comercial le da un plus.

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10

ALMOTASEMBELLAH

3 Oct 2025

·

Stayed 3 nights

Great location connecting to the mall. Breakfast was one of a kind and very worth it. Staff super nice and professional. Very convenient for families with kids.

10

Antonio

24 Aug 2025

·

Stayed 3 nights

Relative new hotel and it shows. Great location near shopping and restaurants.

10

Fernando

16 Dec 2024

·

Stayed 2 nights

Very clean & nice hotel it also has a elevator that takes you to a shopping center

8

Yuki

28 Oct 2025

·

Stayed 2 nights

Un poco alejado del centro y de san Pedro, pero tiene cerca restaurantes donde comer.

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10

Humberto Cuevas

8 Nov 2025

·

Stayed 3 nights

Esta accesible a vias y lugares de interes

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10

Humberto

2 Sept 2024

·

Stayed 1 night

Location is excellent and next to many shopping and dining options

10

Jose Manuel Garcia Teruel

30 Oct 2024

·

Stayed 4 nights

Ubicación, lugares alrededor y seguridad

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AI-generated summary based on recent guest reviews

Dining

Breakfast buffet is frequently described as delicious and varied; restaurant and bar experiences are inconsistent, with a basic menu, limited beer selection, items unavailable, slow or incorrect service, and breakfast not ready at opening on some days.

Related guest reviews

8

armando

16 Dec 2024

·

Stayed 1 night

Muy difícil facturar el consumo del restaurante. El desayuno no está listo a la hora que abren.

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8

Jesus Humberto

20 Oct 2025

·

Stayed 6 nights

Nice decor, spacious areas, comfortable rooms. Breakfast very nice complete buffet, but quality of coffee could improve, dining menu is very basic, and 2 times they where out of one item.

10

ALMOTASEMBELLAH

3 Oct 2025

·

Stayed 3 nights

Great location connecting to the mall. Breakfast was one of a kind and very worth it. Staff super nice and professional. Very convenient for families with kids.

8

armando

12 Dec 2024

·

Stayed 1 night

En el desayuno no estaba el cocinero para hacer huevos. Había cazuelas vacías. Definitivamente no es un lugar para desayunar en un viaje de negocios

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6

Victor Hugo

7 Aug 2023

·

Stayed 2 nights

Los alimentos muuuuy malos. La atención en el restaurante PÉSIMA

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10

Laura

30 Sept 2025

·

Stayed 4 nights

Clean room, nice staff, Cecilia at the breakfast Buffet was nice and helpful. The food at the buffet was excellent. We really enjoy our stay at Hilton Valle.

10

Christian

22 Sept 2025

·

Stayed 5 nights

Breakfast was delicious, property was very clean and new. We loved this hotel.

10

JOHN

27 Oct 2024

·

Stayed 3 nights

Everything was Great. The Bar needs to have better variety of Beer.

10

Ana

30 Aug 2025

·

Stayed 1 night

Servicio excelente! Dormimos super a gusto y el desayuno riquísimo!!! Sin duda me volveré a quedar en este alojamiento muchas gracias por todo!

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6

Benjamin

15 Jul 2025

·

Stayed 3 nights

Carpet had some weird smells when arrived. Shower took forever to produce warm/hot water so we had to deal with cold showers Restaurant don’t write down orders and constantly forgot or provided wrong meals. For the type of rates they have we were not expecting this many incidents.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $167	5 $166	6 $166	7 $166	8 $195	9 $182	10 $166
11 $166	12 $166	13 $166	14 $166	15 $166	16 $166	17 $166
18 $181	19 $166	20 $166	21 $166	22 $166	23 $181	24 $181
25 $201	26 $166	27 $166	28 $166	29 $166	30 $166	31 $166

Su	Mo	Tu	We	Th	Fr	Sa
1 $166	2 $166	3 $166	4 $166	5 $168	6 $168	7 $168
8 $166	9 $166	10 $166	11 $166	12 $201	13 $201	14 $181
15 $166	16 $166	17 $166	18 $166	19 $201	20 $201	21 $166
22 $166	23 $166	24 $166	25 $166	26 $166	27 $166	28 $166
29 $166	30 $166

Hilton Monterrey Valle

Prices for Hilton Monterrey Valle

Monthly average prices

About this property

Location

Room options

Club Room, 1 King Bed

Room, 1 King Bed

Suite, 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 2 Queen Beds

Club Room, 2 Queen Beds

Presidential Suite, 1 King Bed

Guest reviews of Hilton Monterrey Valle

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Monterrey Valle

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