AC Hotel by Marriott Inverness

Only negative was that one elevator was out of service and the stairs didn’t go to the lobby

Great hotel within walking distance to bars and restaurant. Ideal parking onsite, good gym, lovely hotel and comfy beds. Very busy at the time I stayed with tour groups - not great at check in or breakfast as there are only two lifts and no stairs.

Nice hotel, good location, limited parking

We stayed at the AC Hotel for three nights this summer. This hotel is a great base for activities in and around Inverness. The front desk staff are terrific, very helpful and friendly folks. Parking can be in short supply onsite but there is a paid lot very nearby that is the same price as the hotel. It’s a short walk to some great restaurants and the location is also close to major road access. The breakfast is very good, a wide selection of hot and cold options and reasonably priced. We were there in mid-July and appreciated the air conditioning! We would definitely stay there again.

It was not made clear at the time of booking that car parking at the Hotel is very limited and subject to an additional charge of £10/night. In addition, from a health & safety perspective, it is concerning there is no internal staircase access to the rooms and the only 2 lifts are quite confined.

Great. Needs more parking.

One of the elevators was broken the whole time we were there. Often a long wait for the other one. But overall a nice stay!

Great hotel and good selection of breakfast items. The gym is good and the rooms are comfortable. Parking is expensive but generally available.

FIX THE ELEVATORS!! The staff was friendly, the bar and restaurant was very nice. Paul the bartender was Excellent!!! We had to ask to have our room cleaned. We had to pull hard on the door to make sure it locked. Not a bad hotel, but not great.

We stayed on Christmas night and all the staff were fantastic. The hotel is lovely with great facilities and very quiet in the rooms. The breakfast was really good too, I'd definitely stay there again. The only negative was that the car park was full so we had to find parking elsewhere.

Great relaxing lounge, clean rooms great location.

This is a beautiful new hotel, well located in a quiet part of the centre of Inverness. Room was spacious, clean and well equipped. It’s pet friendly so we were able to take our dog which was a huge bonus for us! The staff were exceptional, everyone we dealt with was friendly, helpful and genuinely wanted to help. The only negative is the limited parking but we did manage to get a space both days. All in all we loved this hotel and will definitely return.

The room and bathroom were both very clean. Staff very friendly and helpful

I stayed at multiple Marriott on my travel. Never I smelt anyone as bad at this one.. at first I taught it was just a lingering scene from someone BO. But after my stay I realized the hotel is super short staff and enough cleaning isn’t being done.

The hotel and staff were nice and convenient to walk to shopping, railway and bus stations. I wish the toilets and showers in the room were clean more thoroughly. Black mold in the toilet and brown mold on the floor in the shower. Also would have prefer more choices for breakfast.

The were nice and the breakfast was great but The furniture was water marked we had to request the room to be made up and garbage was never emptied on our entire stay

Room was lovely, nice that it had A/C which is not common in Scotland generally. The dining area was very dirty with food crushed on chairs. Breakfast service doesn’t exist which is definitely needed at least for coffee because the tour groups pack in and it makes breakfast a hassle.

Lovely hotel, very clean and smart. Excellent breakfast buffet, friendly staff

Lovely hotel. Very comfortable beds so a great night sleep. All very new and very clean. Food is restaurant was very good as well, dinner was lovely. Would highly recommend and will definitely stay again

Had to chase for our room to be serviced, 3.30pm, if we hadn’t chased this up I don’t believe they would of got done, apparently 3 people phoned in sick, like I stated to reception that is there issue not the customers. Hot breakfast food still cold.

New, modern, very clean. Comfortable bed. Bathroom a bit small. Room small too. Cookie cutter feel to the room; efficient but somewhat lacking g in personality. Nice view of the river but window rather small too. Nice location.

My only critique is that the doors to the rooms are EXTREMELY heavy. I am in my 50's and have MS. It was very difficult for my to open the door. When I finally got it open it kept pushing on me trying to close. Every entry and exit was a battle.

Room was way to small for the price

Very nice hotel located on the River Ness walkway. We had a river view room which we recommend. Our room was located at the end of a hall and had a sloping ceiling/dormer around the window. Despite constantly reminding myself to be careful I did strike my head, which was painful. The edge of the dormer ceiling has rounded corners, but the material is hard - a bit of padding would help prevent injury. Overall a lovely hotel in a great location in a great small town.

This is a new property in a not so nice area. I was easy walking at night. Also biggest issue was the internet service which was slow and unsecured. Even on vacation, you have to do occasional banking transactions which we won’t do on an unsecured network. The hotel is modern, clean and beds are comfortable. We had a great room with a view of the River Ness.

Only one person on check in so very slow. One of the lifts was out of order so had a bit of a wait. The room was very small but had low eaves so kept hitting my head. They did say we could have changed rooms but queue at reception made this challenging.

Room was nice. Floors are hard so sound travels quite badly floor to floor.

The room was ok. There was no hot water for a shower on our second morning. The tv screen kept freezing so didn’t work properly. Great location.

HVAC system does not work well.

The street leading into the hotel was lined with what appeared to be abandoned buildings with graffiti walls. Our room would have rated higher if the slanted walls on either side of the window didn't reduce the size of the room. You couldn't sit by the window without hitting your head. A missed opportunity would have been to take advantage of a cushioned window seat. We did appreciate the view of the river however.

Perfect location and amazing staff. Thank you, Paul and team, for making our stay so unforgettable.

Just stayed over night, was a lovely room, and staff friendly and helpful. Made my daughters 18th special by leaving a nice treat plate and note

Fantastic new hotel with really great rooms, very up-to-date on a perfect River front setting. Everything was pristine, especially the Gym and Restaurants. The Bar/ Restaurant staff were amazing, especially Henrik - He was the epitome of fantastic customer service and created some incredible mocktails..amazing guy!

Friendly welcome, easy check in, room lovely, very central, excellent breakfast and, again, staff very friendly and polite.

Very efficient check in and helpful staff. I appreciated the help yourself to unlimited free cold bottled water in the fridge in the reception area.

During our recent stay, we encountered a major issue with the service at check-out. When we informed the reception staff that one of our two rooms had no slippers or coffee, instead of apologizing or offering a solution, the employee responded with sarcasm, saying he could "offer some slippers to go." This was not only unprofessional but downright rude. We weren’t asking for slippers to take outside—we expected the basic amenities promised during our stay. A simple acknowledgment or apology would have sufficed, but the dismissive and mocking attitude made a frustrating situation worse. Hospitality is about making guests feel valued, not belittled. The lack of accountability and poor customer service from this staff member was unacceptable. Hopefully, management takes this feedback seriously and ensures proper training to prevent such incidents in the future.

Was a decent hotel walkable to the city and everything we wanted to do. The reception staff was a bit cold which is quite different from everywhere else we have stayed in Scotland. Overall ok but couldn’t give it a 5

We stayed at the AC Hotel for three nights this summer. This hotel is a great base for activities in and around Inverness. The front desk staff are terrific, very helpful and friendly folks. Parking can be in short supply onsite but there is a paid lot very nearby that is the same price as the hotel. It’s a short walk to some great restaurants and the location is also close to major road access. The breakfast is very good, a wide selection of hot and cold options and reasonably priced. We were there in mid-July and appreciated the air conditioning! We would definitely stay there again.

Two staff members were present for check-in. Male refused to offer any assistance to the female who had, clearly, not been properly trained. Had two meals, at the bar, in the restaurant. The bar was 50% full, yet three servers and one manager had to be flagged down for any needs. One male bartender was working harder than other four staff members.

FIX THE ELEVATORS!! The staff was friendly, the bar and restaurant was very nice. Paul the bartender was Excellent!!! We had to ask to have our room cleaned. We had to pull hard on the door to make sure it locked. Not a bad hotel, but not great.

Great place to stay. Room overlooking the river. Clean safe and walkable.

Hotel is waking distance from everywhere and rooms are new. They assigned us a room on an adjacent building and it was on the ground floor. Didn’t feel safe and was right next to the pavement so people could see inside. Check In and check out fast, lobby and bar really nice. Area around the hotel looks pretty dodgy

The AC Hotel by Marriott had a great location and walkable from the train station. Close to the city center with amazing river views. Highly recommend this hotel when visiting Inverness. Restaurant and bar was very good and staff very helpful and friendly.

The area around the hotel is a bit rough but the hotel grounds are lovely.

A beautiful stay at the Marriott in Inverness. We were given a lovely room over looking the river and it had everything we needed to make our stay comfortable. The hotel boasts a lovely bar & restaurant and it is also perfectly located to all the restaurants and bars!

We stayed at the AC Hotel for three nights this summer. This hotel is a great base for activities in and around Inverness. The front desk staff are terrific, very helpful and friendly folks. Parking can be in short supply onsite but there is a paid lot very nearby that is the same price as the hotel. It’s a short walk to some great restaurants and the location is also close to major road access. The breakfast is very good, a wide selection of hot and cold options and reasonably priced. We were there in mid-July and appreciated the air conditioning! We would definitely stay there again.

Good location. We arrived on foot having just completed the Great Glen Way. Friendly staff. Comfortable room. Good food.

Fantastic location overlooking Ness River. Easy to reach all the shops and historic sights on foot, plus Aldi is across the street if you want to buy snacks for room or different excursions. Very comfortable room, modern & clean.

Great location

I had a wonderful stay at the AC Hotel Inverness! The location couldn’t be better — right by the River Ness and just an 8–9 minute walk from both the city centre and the ScotRail station. It’s also just a short walk from most tour meeting points, making it an ideal base for exploring Inverness and the Highlands. The staff were exceptionally friendly and attentive, always ready to assist with anything. Breakfast was excellent, with a wide selection of fresh and well-presented options — a perfect start to the day. Though the rooms are compact, they’re spotless, modern, and thoughtfully designed for comfort. Overall, a charming and convenient stay with great service and an unbeatable location. Highly recommended!

Great place to stay, restaurant was pricey for what was on offer and rather bland for my taste. This was the only disappointment.

Lovely hotel in a great location, we had a river view which was lovely, bed very comfortable slept really well. The only negative I had was at the start of breakfast service 6.30am the hot food was cold, beans etc.. clap cold, I did bring this to their attention but this happened on boyh mornings of our stay.

We had problems with the air conditioning and they couldn’t fix it for a couple of days, we had to move to another room later in the evening the next day and then the next room had a leaky shower, the bar and restaurant staff were exceptional, everyone was very friendly and the breakfast was really good, parking was close but not included. The bar staff were super helpful and kind

Nice new clean feel about the hotel. Breakfast was excellent

Super comfortable and loved the location. Having an excellent restaurant in the hotel is also great for a weary traveller. The riverwalk is a great way to see Inverness and waking up to the river is just the best.

We had a superior room with a fantastic view over the river. The room was large with a great shower. We managed to get into the small on site car park but this is charged at £10 per night. We didn't eat in the hotel because we thought it was too expensive eg breakfast was £16 if pre-booked or £18 if not, plenty of eating places close by with more reasonable charges

Overall a decent experience. Nice room and view of river. The breakfast was substandard.

Clean . Quiet and friendly staff . Evening food options are limited , great feed at breakfast

The hotel is new and subsequently the accommodation was clean and pleasant. The room I had, was well shielded from external noises and sounds from other guests. Unfortunately, there was an incessant and loud whine from the air-conditioning grille which persisted throughout day and night. The air-conditioning itself was fully switched off and despite being checked by very helpful staff member, the conclusion was that this was just one of those unavoidable features of the system. I am a very light sleeper and when the rest of the hotel bedded down quietly for the night, the silence amplified the whine and I had no sleep at all. It was an uncomfortable, sleepless night, and not good for business the next day. Parking at the hotel was abysmal with far too few places available tor the number of guests and when I arrived, people were abandoning cars wherever they could; sometimes blocking-in cars already parked. Staff suggested parking in Rose Street multi-storey, which isn't easy to find if you're not local, and a ten minute trek back to the hotel, especially when the weather is foul, is not attractive at all. The menu for the restaurant was very limited and of the beers on tap, only one (and a cider) were available. There was no soup on offer and at a push, I opted for the Haddock and Chips, which I am pleased to report was excellent. Breakfast was also disappointing with no porridge, no fried eggs and no scrambled eggs available. I don't think I'll be back.

Room was great, staff was friendly, and hotel was clean. On-site restaurant was fantastic. Area around the hotel not the greatest but not much can be done about that.