Best Western Premier Houston Northwest - Willowbrook
US$83
/ night
Avg. for September
Select dates to see prices and availability
US$83
/ night
Avg. for September
Monthly average prices
Nightly prices at Best Western Premier Houston Northwest - Willowbrook average US$74 in the cheapest month (December) and US$111 in the most expensive month (June), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$80 |
| February | US$89 |
| March | US$94 |
| April | US$89 |
| May | US$85 |
| June | US$111 |
| July | US$92 |
| September | US$83 |
| October | US$85 |
| November | US$79 |
| December | US$74 |
J
F
M
A
M
J
J
Sept · US$83
S
O
N
D
Most expensive: June (~US$111)
Cheapest: December (~US$74)
About this property
Enjoy recreational amenities such as a 24-hour fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and a banquet hall.
Amenities
Enjoy recreational amenities such as a 24-hour fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and a banquet hall.
Business amenities
Featured amenities include complimentary wired internet access, a business center, and express check-in. Free self parking is available onsite.
Dining
Grab a bite from the snack bar/deli serving guests of Best Western Premier Houston Northwest - Willowbrook. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 68 air-conditioned rooms featuring microwaves and flat-screen televisions. Your pillowtop bed comes with premium bedding, and all rooms are furnished with queen sofa beds. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Location
A stay at Best Western Premier Houston Northwest - Willowbrook places you in the heart of Houston, within a 10-minute walk of Mountasia Houston and Willowbrook Mall. This hotel is 14.6 mi (23.6 km) from Memorial City Mall and 13.5 mi (21.7 km) from CityCentre.
What's nearby
Mountasia Houston(0.3 Miles)
Willowbrook Mall(0.4 Miles)
Stone Moves Indoor Rock Climbing(1.4 Miles)
Houston Methodist Willowbrook Hospital(1.4 Miles)
Aerodrome(1.5 Miles)
Bowlero Willowbrook(2.4 Miles)
Sam Houston Race Park(2.8 Miles)
Matzke Park(3 Miles)
Mandolin Gardens Park(3.1 Miles)
Alliance Medical Center(3.5 Miles)
CHI St. Luke's Health - Vintage Hospital(3.7 Miles)
St. Luke's Hospital At The Vintage(3.7 Miles)
100 Acre Wood Preserve(4.1 Miles)
Cypress Fairbanks Medical Center(4.1 Miles)
Kindred Hospital Houston Northwest(4.3 Miles)
George Bush Intercontinental Airport (IAH)(17.1 Miles)
Houston William Hobby Airport (HOU)(35.3 Miles)
Houston, TX (EFD-Ellington Field)(47.3 Miles)
Parking
Swimming pool
Non-smoking rooms
Business centre
Room service
Dry cleaning
Location
7495 West Greens Road, Willowbrook, Houston, Texas, United States of America
Mountasia Houston (0.3 Miles)
Willowbrook Mall (0.4 Miles)
Stone Moves Indoor Rock Climbing (1.4 Miles)
Houston Methodist Willowbrook Hospital (1.4 Miles)
Aerodrome (1.5 Miles)
Bowlero Willowbrook (2.4 Miles)
Room options
2
Suite, 1 King Bed with Sofa Bed, Accessible
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
450 ft²
Air ConditioningWi-Fi (Free)Microwave
3
Suite, 1 King Bed with Sofa Bed, Kitchen
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
480 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Kitchenette
3
Suite, 2 Queen Beds with Sofa Bed, Accessible
Room details
2 Large Double Beds
and 1 Sofa Bed
Sleeps 4
450 ft²
Air ConditioningWi-Fi (Free)Microwave
2
Suite, 1 King Bed with Sofa Bed
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
450 ft²
Air ConditioningWi-Fi (Free)Microwave
3
Suite, 2 Queen Beds with Sofa Bed
Room details
3× Large Double Beds
Sleeps 4
450 ft²
Air ConditioningWi-Fi (Free)Microwave
3
Suite, 1 King Bed with Sofa Bed, Kitchen, Accessible
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
480 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Kitchenette
Guest reviews
8.2
Very good
Based on 829 verified reviews
Who stays here?
Business
40%
Couple
21%
Family
31%
Group
5%
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews of Best Western Premier Ashton Suites - Willowbrook, guests frequently praise clean, spacious rooms and good value, while feedback about service, breakfast, and certain amenities is mixed, with strict policies and occasional maintenance issues noted.
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What guests think
Across recent reviews of Best Western Premier Ashton Suites - Willowbrook, guests frequently praise clean, spacious rooms and good value, while feedback about service, breakfast, and certain amenities is mixed, with strict policies and occasional maintenance issues noted.
Service ranges from welcoming to confrontational, with repeated complaints about charges for visitors or older children, slow check-in, and disputes over deposits or late checkout. Rooms are roomy and comfortable for families, yet thin walls, noise on lower floors, and faults like nonworking outlets, TVs, or weak AC appear in multiple reviews. Cleanliness issues do arise in some reviews, including pests, stains, and unfinished housekeeping. Overall, expect a comfortable stay with firm policies and occasional trade-offs.
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AI-generated summary based on recent guest reviews
Facilities
Some amenities are limited or unavailable: pool closures or construction and a bar/lounge not operating despite being listed. Guests also mention slow or noisy elevators, a musty gym, and occasional lack of pool towels, with laundry and well-lit parking as positives.
Related guest reviews
2
Hua
2 May 2025
·
Stayed 10 nights
Kitchen was advertised but no cookware in room. Front desk told me the rooms are not supplied with cookware. All guests bring their own lol. Asked a different person on a different day, cookware was brought to the room. Had to ask for a cork opener. Pool was under construction. I was refused an early check out after experiencing bad service after 5 nights.
Kitchen was advertised but no cookware in room. Front desk told me the rooms are not supplied with cookware. All guests bring their own lol. Asked a different person on a different day, cookware was brought to the room. Had to ask for a cork opener. Pool was under construction. I was refused an early check out after experiencing bad service after 5 nights.
10
Becky
5 Sept 2023
·
Stayed 3 nights
We were in town for a long weekend soccer tournament. We wanted the option of preparing our own food versus always eating out so the kitchen option was a plus. We had a private bedroom and a sofa bed that was perfect for our needs and it allowed for us to not always be on top of each other. The location was perfect for us to get back and forth to the soccer fields as well as other activities close by. The staff was very helpful and kind. The breakfast was an added bonus with hot and cold options. The laundry room was a much needed luxury to allow for continually clean uniforms during the tournament. We will definitely book here again when we are in the area.
We were in town for a long weekend soccer tournament. We wanted the option of preparing our own food versus always eating out so the kitchen option was a plus. We had a private bedroom and a sofa bed that was perfect for our needs and it allowed for us to not always be on top of each other. The location was perfect for us to get back and forth to the soccer fields as well as other activities close by. The staff was very helpful and kind. The breakfast was an added bonus with hot and cold options. The laundry room was a much needed luxury to allow for continually clean uniforms during the tournament. We will definitely book here again when we are in the area.
4
Kendra
12 Apr 2025
·
Stayed 1 night
I was highly upset that the pool is closed. One of the main reasons for choosing this hotel was the pool. They have the shortest at breakfast time available. They will knock on your door 5 minutes before checkout. They do not want guests in your room after 9:00 p.m. feels very much like a prison. I was told that I had to pay for an extra guess if they were going to be in my room after 9:00 p.m.
I was highly upset that the pool is closed. One of the main reasons for choosing this hotel was the pool. They have the shortest at breakfast time available. They will knock on your door 5 minutes before checkout. They do not want guests in your room after 9:00 p.m. feels very much like a prison. I was told that I had to pay for an extra guess if they were going to be in my room after 9:00 p.m.
10
Lawrence
14 Apr 2025
·
Stayed 1 night
Everything was amazing. The front desk clerk was friendly and helpful. The room was very comfortable, the bed was awesome, we didn’t want to leave. The room was clean, and the decor was nice. The cleanliness was throughout the hotel. We also appreciate the well lit parking lot. Hotel is highly recommended. We will be back!
Everything was amazing. The front desk clerk was friendly and helpful. The room was very comfortable, the bed was awesome, we didn’t want to leave. The room was clean, and the decor was nice. The cleanliness was throughout the hotel. We also appreciate the well lit parking lot. Hotel is highly recommended. We will be back!
6
Becky
15 May 2025
·
Stayed 3 nights
This property didn’t have the amenities that were listed on the website such as cocktail lounge or restaurant that are standard in a Best Western Premier Property. The in room outlets did not work Nice average hotel
This property didn’t have the amenities that were listed on the website such as cocktail lounge or restaurant that are standard in a Best Western Premier Property. The in room outlets did not work Nice average hotel
10
Richerra
20 Jul 2025
·
Stayed 2 nights
The room I got was spacious and very clean. It was really quiet the breakfast was pretty good. Clean pool overall great experience.
The room I got was spacious and very clean. It was really quiet the breakfast was pretty good. Clean pool overall great experience.
10
Yanet
30 Sept 2024
·
Stayed 1 night
Bar needs to be open during operation or else it’s false advertising
Bar needs to be open during operation or else it’s false advertising
6
Gladys
23 Nov 2025
·
Stayed 2 nights
The room was in good condition. The staff is nice. Breakfast was decent. The walls are thin so you can hear everything in the rooms next to you. The elevator sounds like it’s on its last leg.
The room was in good condition. The staff is nice. Breakfast was decent. The walls are thin so you can hear everything in the rooms next to you. The elevator sounds like it’s on its last leg.
4
Jason
3 Aug 2025
·
Stayed 1 night
We are still here and not very happy. First of all, there is a charge for any child over 12. We have two young teens and had to pay extra for each of them. I’m not sure what costs more, as they know we won’t even be here for breakfast. Then, housekeeping must not have finished our room. There was trash in the bathroom cubby and no toiletries at all. There was little toilet paper and no tissue at all. I called to tell them about it and he was only concerned with whether or not we had a luggage cart in our room. We had to walk down and get all towels, toiletries, toilet paper, and tissue. Then half of our keys didn’t work. The workout room smells moldy, which also can’t be good. There were no towels at the pool,
We are still here and not very happy. First of all, there is a charge for any child over 12. We have two young teens and had to pay extra for each of them. I’m not sure what costs more, as they know we won’t even be here for breakfast. Then, housekeeping must not have finished our room. There was trash in the bathroom cubby and no toiletries at all. There was little toilet paper and no tissue at all. I called to tell them about it and he was only concerned with whether or not we had a luggage cart in our room. We had to walk down and get all towels, toiletries, toilet paper, and tissue. Then half of our keys didn’t work. The workout room smells moldy, which also can’t be good. There were no towels at the pool,
8
Raphael
25 Feb 2025
·
Stayed 1 night
Slow check-in, slow elevator, but convenient location, good price, quiet, clean, comfortable, decent bfast. Would book again.
Slow check-in, slow elevator, but convenient location, good price, quiet, clean, comfortable, decent bfast. Would book again.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests describe very clean rooms and public areas. However, recurring reports note pests, stains, leftover trash, and incomplete housekeeping in some rooms.
Related guest reviews
6
Yosvany
15 Jun 2025
·
Stayed 1 night
The hotel itself was okay. There were some roaches in the room, which we took care of. The manager was not so great. There were unexpected fees, which we had to pay regardless of whether we agreed or not. I don't know if I'll stay here again.
The hotel itself was okay. There were some roaches in the room, which we took care of. The manager was not so great. There were unexpected fees, which we had to pay regardless of whether we agreed or not. I don't know if I'll stay here again.
10
Linda
11 Nov 2023
·
Stayed 1 night
I only needed to stay one night but was very happy with my stay. Room was very clean, quiet, and comfortable. Complementary breakfast was very nice. Just what I needed between flights.
I only needed to stay one night but was very happy with my stay. Room was very clean, quiet, and comfortable. Complementary breakfast was very nice. Just what I needed between flights.
10
Lukisha
3 Nov 2025
·
Stayed 1 night
Cleanliness as always of the rooms
Cleanliness as always of the rooms
6
Silver
29 Jan 2023
·
Stayed 1 night
The picture is not what the actual building looks like. They hotel is directly across the street from a strip club. We found trash in our room from previous occupants.
The picture is not what the actual building looks like. They hotel is directly across the street from a strip club. We found trash in our room from previous occupants.
10
Richerra
20 Jul 2025
·
Stayed 2 nights
The room I got was spacious and very clean. It was really quiet the breakfast was pretty good. Clean pool overall great experience.
The room I got was spacious and very clean. It was really quiet the breakfast was pretty good. Clean pool overall great experience.
10
Xenia
22 Sept 2025
·
Stayed 1 night
My room was nice. The hotel was quiet and relaxing. The staff was friendly and the hotel was very clean.
My room was nice. The hotel was quiet and relaxing. The staff was friendly and the hotel was very clean.
2
JENNIFER
27 Jul 2023
·
Stayed 5 nights
Honestly this hotel needs a major upgrade. My first room couches were flithy and the bathroom had stains. The second room had the same problem along with a huge dead roach. The third room at this point ive been up since 5am and it almoat 7pm i.tiod the front desk please go upstairs and check the room before i enter im exhausted.she was very sweet and honest she advised me they just exterminated and i may see bugs. The last room i settled because i was tired it was a very uncomfortable experience i had to buy bug spray and cleaning supplies and spray the bed down because i saw dead bugs lord i will be disputing this charge this trip was the worst experience from the airport car rental and hotel. Also the tv stopped working and front desk advised me to move it myself so i can unplug the tv so it can reset lord the tv was on top of a heavy dresser covered it dust i literally had to fend for myself i really travel alot and this wasnt what i expected
Honestly this hotel needs a major upgrade. My first room couches were flithy and the bathroom had stains. The second room had the same problem along with a huge dead roach. The third room at this point ive been up since 5am and it almoat 7pm i.tiod the front desk please go upstairs and check the room before i enter im exhausted.she was very sweet and honest she advised me they just exterminated and i may see bugs. The last room i settled because i was tired it was a very uncomfortable experience i had to buy bug spray and cleaning supplies and spray the bed down because i saw dead bugs lord i will be disputing this charge this trip was the worst experience from the airport car rental and hotel. Also the tv stopped working and front desk advised me to move it myself so i can unplug the tv so it can reset lord the tv was on top of a heavy dresser covered it dust i literally had to fend for myself i really travel alot and this wasnt what i expected
10
Brian
28 Dec 2025
·
Stayed 1 night
Clean room, nice staff
Clean room, nice staff
6
Rashidah
19 Mar 2025
·
Stayed 2 nights
The pool advertised here does not exist, which was a main reason for choosing the hotel. Its across the street from a 'cabaret'. While the room wasn't filthy, it was definitely surface cleaned only. Ladybugs in the windowsill, on the pillow, dirt/dust in corners including the fridge. I have pictures. Almost pulled teeth to get extra towels. My fiance' was denied extra blankets& pillows (we booked for 4 all of this should've already been in there). My personal favorite was the posted signs that you cannot take breakfast back to your room. Its served from 6-9am!! So my 11&12 year old kids never ate. Also only pork sausage I don't eat pork many do not. Same muffins from the day before. When we came back at night, they blocked the drive on one side with a hotel van as a security measure to create one way in/out. I guess....they steal cars around there? Overall I wont be back.
The pool advertised here does not exist, which was a main reason for choosing the hotel. Its across the street from a 'cabaret'. While the room wasn't filthy, it was definitely surface cleaned only. Ladybugs in the windowsill, on the pillow, dirt/dust in corners including the fridge. I have pictures. Almost pulled teeth to get extra towels. My fiance' was denied extra blankets& pillows (we booked for 4 all of this should've already been in there). My personal favorite was the posted signs that you cannot take breakfast back to your room. Its served from 6-9am!! So my 11&12 year old kids never ate. Also only pork sausage I don't eat pork many do not. Same muffins from the day before. When we came back at night, they blocked the drive on one side with a hotel van as a security measure to create one way in/out. I guess....they steal cars around there? Overall I wont be back.
6
Phillip
3 Jun 2024
·
Stayed 1 night
Nasty wash cloth in the room had to clean up my shower bed hard
Nasty wash cloth in the room had to clean up my shower bed hard
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AI-generated summary based on recent guest reviews
Rooms
Rooms are spacious and comfortable for families with suites available. Downsides include thin walls and noise, plus maintenance issues like nonworking outlets or TVs, dated fixtures, and HVAC quirks.
Related guest reviews
10
Denis
31 Dec 2024
·
Stayed 2 nights
9/10 The only issuei had was loud music and loud neighbors, you can hear them at night if you get a room facing the back of the property. Other than that, great experience.
9/10 The only issuei had was loud music and loud neighbors, you can hear them at night if you get a room facing the back of the property. Other than that, great experience.
6
Becky
15 May 2025
·
Stayed 3 nights
This property didn’t have the amenities that were listed on the website such as cocktail lounge or restaurant that are standard in a Best Western Premier Property. The in room outlets did not work Nice average hotel
This property didn’t have the amenities that were listed on the website such as cocktail lounge or restaurant that are standard in a Best Western Premier Property. The in room outlets did not work Nice average hotel
4
Mohammad
24 Jul 2025
·
Stayed 1 night
My room was at the ground floor, and it was noisy all night long. I was able to slept only 3 hours. Also, AC filter wasn’t clean , got allergies next day.
My room was at the ground floor, and it was noisy all night long. I was able to slept only 3 hours. Also, AC filter wasn’t clean , got allergies next day.
10
Samantha
25 Jan 2025
·
Stayed 1 night
Staff was great but the room was dated and had holes in the wall at the outlets and some a long base boards
Staff was great but the room was dated and had holes in the wall at the outlets and some a long base boards
10
Richerra
20 Jul 2025
·
Stayed 2 nights
The room I got was spacious and very clean. It was really quiet the breakfast was pretty good. Clean pool overall great experience.
The room I got was spacious and very clean. It was really quiet the breakfast was pretty good. Clean pool overall great experience.
6
Thang
3 Sept 2025
·
Stayed 2 nights
Reasonable price, large room
Reasonable price, large room
10
Ayesha
22 Dec 2024
·
Stayed 3 nights
I picked this place because i liked the space of the room that it offered. It gave my 2 year old space to run around and not bump into anything.
I picked this place because i liked the space of the room that it offered. It gave my 2 year old space to run around and not bump into anything.
6
Gladys
23 Nov 2025
·
Stayed 2 nights
The room was in good condition. The staff is nice. Breakfast was decent. The walls are thin so you can hear everything in the rooms next to you. The elevator sounds like it’s on its last leg.
The room was in good condition. The staff is nice. Breakfast was decent. The walls are thin so you can hear everything in the rooms next to you. The elevator sounds like it’s on its last leg.
10
Marc
10 Jul 2025
·
Stayed 1 night
TV not working in the room. Breakfast should be extended to 10am.
TV not working in the room. Breakfast should be extended to 10am.
10
Eric
23 Aug 2023
·
Stayed 3 nights
Best room for your money, huge rooms. Very clean and comfortable. Don’t hesitate you will be very pleased, even comes with breakfast.
Best room for your money, huge rooms. Very clean and comfortable. Don’t hesitate you will be very pleased, even comes with breakfast.
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AI-generated summary based on recent guest reviews
Service
Service is inconsistent: several guests praise friendly, helpful staff, while many cite rude or confrontational interactions, slow check-in, strict policies, extra charges for visitors or older children, and disputes over deposits or late checkout.
Related guest reviews
10
Reginald
14 Apr 2025
·
Stayed 2 nights
Mr Makesh made the booking process go smooth as butter. He was extremely helpful and patient, i plan to go back soon
Mr Makesh made the booking process go smooth as butter. He was extremely helpful and patient, i plan to go back soon
10
Lawrence
14 Apr 2025
·
Stayed 1 night
Everything was amazing. The front desk clerk was friendly and helpful. The room was very comfortable, the bed was awesome, we didn’t want to leave. The room was clean, and the decor was nice. The cleanliness was throughout the hotel. We also appreciate the well lit parking lot. Hotel is highly recommended. We will be back!
Everything was amazing. The front desk clerk was friendly and helpful. The room was very comfortable, the bed was awesome, we didn’t want to leave. The room was clean, and the decor was nice. The cleanliness was throughout the hotel. We also appreciate the well lit parking lot. Hotel is highly recommended. We will be back!
6
Kwantrell
4 Jul 2025
·
Stayed 2 nights
Not going to lie room was excellent service not. The staff was stingy on certain items. If you needed extra towels or covers they’re going to ask what you need it for. Be careful if you have visitors just to see you for a couple of minutes or hours you might get charged for having extra. Recommend solo only
Not going to lie room was excellent service not. The staff was stingy on certain items. If you needed extra towels or covers they’re going to ask what you need it for. Be careful if you have visitors just to see you for a couple of minutes or hours you might get charged for having extra. Recommend solo only
2
crystal
25 Jul 2025
·
Stayed 1 night
I paid for hotel and they told me I get was holding my card 100 for accidentally fee it will be release then I check with my bank and they charge me 97 for my room for no reason there was no damage or nothing I left the room clean they told me my 100 will be release but it wasn’t I had to dispute it my bank I will never use this hotel again
I paid for hotel and they told me I get was holding my card 100 for accidentally fee it will be release then I check with my bank and they charge me 97 for my room for no reason there was no damage or nothing I left the room clean they told me my 100 will be release but it wasn’t I had to dispute it my bank I will never use this hotel again
10
Murvin
8 Nov 2025
·
Stayed 1 night
Friendly staff
Friendly staff
6
Paul
19 Oct 2025
·
Stayed 1 night
the check in took forever, the receptionist couldnt figure out how to use the computer or the copier
the check in took forever, the receptionist couldnt figure out how to use the computer or the copier
2
tiffany
23 May 2024
·
Stayed 4 nights
Management is rude, unempathetic, and greedy. They charge PER child (no matter the age). So even if the room you book fits 6 and you put 4 on the reservation, they hound you about the number of people staying in the room and they charge more even though my 2 youngest would not be using any of the amenities like the pool or breakfast. We booked 4 nights due to the houston storm/tornado and our power came back on sooner than centerpoint had told us so we tried to check out early so we could go back to work and kids could go back to school. Management refused to let us check out early and just pay a fee. They charged us the full stay PLUS MORE due to my 2 youngest babies. They are very greedy during a natural disaster. Every dollar counts right now because we lost an entire refrigerator and freezer worth of food and our entire fence line collapsed which home insurance does not cover ON TOP OF losing many hours at work. We werent asking for a free night and wouldve been more than willing to pay whatever cancellation/early check out fee. So many people are still without power, they would not have trouble booking that room again.
Management is rude, unempathetic, and greedy. They charge PER child (no matter the age). So even if the room you book fits 6 and you put 4 on the reservation, they hound you about the number of people staying in the room and they charge more even though my 2 youngest would not be using any of the amenities like the pool or breakfast. We booked 4 nights due to the houston storm/tornado and our power came back on sooner than centerpoint had told us so we tried to check out early so we could go back to work and kids could go back to school. Management refused to let us check out early and just pay a fee. They charged us the full stay PLUS MORE due to my 2 youngest babies. They are very greedy during a natural disaster. Every dollar counts right now because we lost an entire refrigerator and freezer worth of food and our entire fence line collapsed which home insurance does not cover ON TOP OF losing many hours at work. We werent asking for a free night and wouldve been more than willing to pay whatever cancellation/early check out fee. So many people are still without power, they would not have trouble booking that room again.
10
Brian
28 Dec 2025
·
Stayed 1 night
Clean room, nice staff
Clean room, nice staff
6
Parthasarathy
21 May 2024
·
Stayed 2 nights
This will be my first review on Orbitz. We are Houstonians and lost power for the past five days. The stay was good but spoilt during checkout. The communication was terrible. I asked for a late checkout earlier to the incident and I must have misunderstood it was okay to check out at noon. The manager called the room at 11:03 and said it is time to check out. I told him I had asked for the late check out with the other person. He said I am the manager and she doesn't have authority to allow late check out and I need to be out of the room now. He also said he was going to fire her if she allowed late check out. He was going to check the video to see what was agreed. The manager is treating late check out discussion like a crime. This is bit of an overreaction for the situation. I felt unwelcoming immediately. I can tell the manager does not have any level of empathy and does not belong in the travel industry. No patience, no willingness to de-escalate a situation or listen, jumping to conclusions and accusing the guests! We left at 11:30 am with a resolve of not coming back to Best Western!
This will be my first review on Orbitz. We are Houstonians and lost power for the past five days. The stay was good but spoilt during checkout. The communication was terrible. I asked for a late checkout earlier to the incident and I must have misunderstood it was okay to check out at noon. The manager called the room at 11:03 and said it is time to check out. I told him I had asked for the late check out with the other person. He said I am the manager and she doesn't have authority to allow late check out and I need to be out of the room now. He also said he was going to fire her if she allowed late check out. He was going to check the video to see what was agreed. The manager is treating late check out discussion like a crime. This is bit of an overreaction for the situation. I felt unwelcoming immediately. I can tell the manager does not have any level of empathy and does not belong in the travel industry. No patience, no willingness to de-escalate a situation or listen, jumping to conclusions and accusing the guests! We left at 11:30 am with a resolve of not coming back to Best Western!
2
Deantrel
12 Nov 2025
·
Stayed 2 nights
They guy at the front desk was kinda rude and literally changed me for everything
They guy at the front desk was kinda rude and literally changed me for everything
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AI-generated summary based on recent guest reviews
Location
Convenient to restaurants and shopping. Several note an adult entertainment club across the street and a car-oriented area with limited walkability or transit.
Related guest reviews
10
Jose
25 Jul 2023
·
Stayed 5 nights
Everything close from hotel....
Everything close from hotel....
8
Michael
29 Jun 2025
·
Stayed 1 night
Safe but has an adult entertainment club beside it
Safe but has an adult entertainment club beside it
8
Tina
22 May 2023
·
Stayed 8 nights
We arrived on a Saturday. There was a group of girls smoking weed out front right next to the door. That went on all weekend. There is a strip club across the street on the right side of the hotel. Sunday night the room next to us sound like they were having a party. One night we came back to the hotel there was a fire truck, police and ambulance for a couple that had overdosed. After that the rest of the stay was very quiet. The hotel it’s self was clean. Our room was cleaned everyday. The amenities were good. It’s a good hotel in a bad location. Breakfast should be extended until at least 10am.
We arrived on a Saturday. There was a group of girls smoking weed out front right next to the door. That went on all weekend. There is a strip club across the street on the right side of the hotel. Sunday night the room next to us sound like they were having a party. One night we came back to the hotel there was a fire truck, police and ambulance for a couple that had overdosed. After that the rest of the stay was very quiet. The hotel it’s self was clean. Our room was cleaned everyday. The amenities were good. It’s a good hotel in a bad location. Breakfast should be extended until at least 10am.
10
Harish
22 Apr 2025
·
Stayed 7 nights
iT WAS NICE & PLEASANT STAY, HOWEVER THERE ARE NO PUBLIC TRANSPORT & CANT WALK AROUND HOTEL. DINING OPTION PROVIDED WOULD BE GREAT.
iT WAS NICE & PLEASANT STAY, HOWEVER THERE ARE NO PUBLIC TRANSPORT & CANT WALK AROUND HOTEL. DINING OPTION PROVIDED WOULD BE GREAT.
8
Stacy
27 Sept 2024
·
Stayed 2 nights
Hotel was clean. Did not like the location.
Hotel was clean. Did not like the location.
10
Daylan
16 Aug 2023
·
Stayed 5 nights
It’s a good area to stay
It’s a good area to stay
10
Kimberly
17 Mar 2024
·
Stayed 1 night
This hotel was surprisingly very nice. Well kept. Clean. Staff was very kind. Mall less than a mile away. Lots of nearby restaurants.
This hotel was surprisingly very nice. Well kept. Clean. Staff was very kind. Mall less than a mile away. Lots of nearby restaurants.
6
Rashidah
19 Mar 2025
·
Stayed 2 nights
The pool advertised here does not exist, which was a main reason for choosing the hotel. Its across the street from a 'cabaret'. While the room wasn't filthy, it was definitely surface cleaned only. Ladybugs in the windowsill, on the pillow, dirt/dust in corners including the fridge. I have pictures. Almost pulled teeth to get extra towels. My fiance' was denied extra blankets& pillows (we booked for 4 all of this should've already been in there). My personal favorite was the posted signs that you cannot take breakfast back to your room. Its served from 6-9am!! So my 11&12 year old kids never ate. Also only pork sausage I don't eat pork many do not. Same muffins from the day before. When we came back at night, they blocked the drive on one side with a hotel van as a security measure to create one way in/out. I guess....they steal cars around there? Overall I wont be back.
The pool advertised here does not exist, which was a main reason for choosing the hotel. Its across the street from a 'cabaret'. While the room wasn't filthy, it was definitely surface cleaned only. Ladybugs in the windowsill, on the pillow, dirt/dust in corners including the fridge. I have pictures. Almost pulled teeth to get extra towels. My fiance' was denied extra blankets& pillows (we booked for 4 all of this should've already been in there). My personal favorite was the posted signs that you cannot take breakfast back to your room. Its served from 6-9am!! So my 11&12 year old kids never ate. Also only pork sausage I don't eat pork many do not. Same muffins from the day before. When we came back at night, they blocked the drive on one side with a hotel van as a security measure to create one way in/out. I guess....they steal cars around there? Overall I wont be back.
8
Raphael
25 Feb 2025
·
Stayed 1 night
Slow check-in, slow elevator, but convenient location, good price, quiet, clean, comfortable, decent bfast. Would book again.
Slow check-in, slow elevator, but convenient location, good price, quiet, clean, comfortable, decent bfast. Would book again.
10
Fernando
19 Jun 2025
·
Stayed 2 nights
Nice hotel over all, room clean and nice, comfortable beds, great service. Conveniently located, close to restaurants and shopping.
Nice hotel over all, room clean and nice, comfortable beds, great service. Conveniently located, close to restaurants and shopping.
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AI-generated summary based on recent guest reviews
Dining
Hot breakfast is included and some guests enjoyed the variety and taste. Others found it bland or limited, with early end times, weekend start at 7 a.m., policies against taking food to rooms, and occasional staff enforcement at the buffet.
Related guest reviews
8
anna
1 Jan 2023
·
Stayed 19,357 nights
Room is very large,clean and comfortable. Breakfast was okay, but the choices were very limited and they were out of most of the items by 0730.It was also very off putting when I was stopped and required to give my room number before I was allowed to serve myself. Front desk aggressively ran up to me and stopped me, it was uncomfortable and would make me hesitate staying here again.
Room is very large,clean and comfortable. Breakfast was okay, but the choices were very limited and they were out of most of the items by 0730.It was also very off putting when I was stopped and required to give my room number before I was allowed to serve myself. Front desk aggressively ran up to me and stopped me, it was uncomfortable and would make me hesitate staying here again.
10
CHARLES
6 Feb 2023
·
Stayed 1 night
Very clean throughout. Rooms were comfortable and spacious. Breakfast was hot and had good selections. Suggest getting Picante packets for scrambled eggs. Room coffee was good which was nice as most other places give you weak coffee in the rooms. Very happy, will recommend and stay again. Good value.
Very clean throughout. Rooms were comfortable and spacious. Breakfast was hot and had good selections. Suggest getting Picante packets for scrambled eggs. Room coffee was good which was nice as most other places give you weak coffee in the rooms. Very happy, will recommend and stay again. Good value.
8
Fonda
6 Jul 2025
·
Stayed 2 nights
My first time staying at a Best Western.. I love the spacious rooms.. my only complaint is that you couldn’t take your breakfast to your room, I had my 76 year old mom with me in another room and she didn’t want to come down and eat breakfast down is the lobby.. And that should be a choice of a paying customer…
My first time staying at a Best Western.. I love the spacious rooms.. my only complaint is that you couldn’t take your breakfast to your room, I had my 76 year old mom with me in another room and she didn’t want to come down and eat breakfast down is the lobby.. And that should be a choice of a paying customer…
6
Kelly
14 Sept 2025
·
Stayed 1 night
We did not get to do breakfast because doesn’t start till 7 on weekends, 6 during week. Charging extra for children 12 and over is ridiculous. They can’t reserve their own room they should not have to be paid extra for.
We did not get to do breakfast because doesn’t start till 7 on weekends, 6 during week. Charging extra for children 12 and over is ridiculous. They can’t reserve their own room they should not have to be paid extra for.
8
Derrick
1 Sept 2025
·
Stayed 2 nights
Breakfast was bland
Breakfast was bland
8
Sharon
25 Aug 2025
·
Stayed 1 night
very nice, very clean and furniture nice. the bed was very comfortable but the pillows were not. the breakfast was not good… the eggs and sausage were dry and looked old. Overall very nice and nice stay. just those two items…
very nice, very clean and furniture nice. the bed was very comfortable but the pillows were not. the breakfast was not good… the eggs and sausage were dry and looked old. Overall very nice and nice stay. just those two items…
10
Hali
5 Feb 2024
·
Stayed 3 nights
Stay was great! Everyone was very nice and helpful, the breakfast was really good!
Stay was great! Everyone was very nice and helpful, the breakfast was really good!
10
Michellcilla
5 Dec 2025
·
Stayed 3 nights
This hotel is beautiful with a variety of hot breakfast options and delicious coffee. We loved our king suite with a mini stocked kitchen and separate living room for the kids. The website said we could request a crib. The front desk said they didn’t have any cribs. I had to go down to the front desk and request linens for the sofa bed for the kids. Otherwise the hotel is great!
This hotel is beautiful with a variety of hot breakfast options and delicious coffee. We loved our king suite with a mini stocked kitchen and separate living room for the kids. The website said we could request a crib. The front desk said they didn’t have any cribs. I had to go down to the front desk and request linens for the sofa bed for the kids. Otherwise the hotel is great!
6
Rashidah
19 Mar 2025
·
Stayed 2 nights
The pool advertised here does not exist, which was a main reason for choosing the hotel. Its across the street from a 'cabaret'. While the room wasn't filthy, it was definitely surface cleaned only. Ladybugs in the windowsill, on the pillow, dirt/dust in corners including the fridge. I have pictures. Almost pulled teeth to get extra towels. My fiance' was denied extra blankets& pillows (we booked for 4 all of this should've already been in there). My personal favorite was the posted signs that you cannot take breakfast back to your room. Its served from 6-9am!! So my 11&12 year old kids never ate. Also only pork sausage I don't eat pork many do not. Same muffins from the day before. When we came back at night, they blocked the drive on one side with a hotel van as a security measure to create one way in/out. I guess....they steal cars around there? Overall I wont be back.
The pool advertised here does not exist, which was a main reason for choosing the hotel. Its across the street from a 'cabaret'. While the room wasn't filthy, it was definitely surface cleaned only. Ladybugs in the windowsill, on the pillow, dirt/dust in corners including the fridge. I have pictures. Almost pulled teeth to get extra towels. My fiance' was denied extra blankets& pillows (we booked for 4 all of this should've already been in there). My personal favorite was the posted signs that you cannot take breakfast back to your room. Its served from 6-9am!! So my 11&12 year old kids never ate. Also only pork sausage I don't eat pork many do not. Same muffins from the day before. When we came back at night, they blocked the drive on one side with a hotel van as a security measure to create one way in/out. I guess....they steal cars around there? Overall I wont be back.
10
Juanette
8 Jun 2023
·
Stayed 5 nights
this property was magnificent we stayed for 6 nights had a full breakfast every morning this hotel was true to its word unlike some hotels they specify that they would have breakfast and turn out to be a granola bar and dry oats
this property was magnificent we stayed for 6 nights had a full breakfast every morning this hotel was true to its word unlike some hotels they specify that they would have breakfast and turn out to be a granola bar and dry oats
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AI-generated summary based on recent guest reviews
4
Jennifer
15 Jul 2026
·
Stayed 5 nights
Staff and facilities were nice and helpful but unfortunately the room was full of ants and a couple of roaches they did move us to another room but yea ants was a big problem
Staff and facilities were nice and helpful but unfortunately the room was full of ants and a couple of roaches they did move us to another room but yea ants was a big problem
2
Charles
30 May 2026
·
Stayed 1 night
Charged me a fee that I didn’t need to be charged and never gave me a refund
Charged me a fee that I didn’t need to be charged and never gave me a refund
10
Hattie
30 May 2026
·
Stayed 1 night
The room was clean, the staff were friendly, plenty of parking. Breakfast is available but we didn't go down to eat. I'll definitely stay there again.
The room was clean, the staff were friendly, plenty of parking. Breakfast is available but we didn't go down to eat. I'll definitely stay there again.
10
krystal
19 May 2026
·
Stayed 3 nights
Always a great stay
Always a great stay
10
Leslye
11 May 2026
·
Stayed 2 nights
Love staying here!
Love staying here!
Property policies
Check-in
Check-out
From 15:00 to 05:00
Before 11:00
FAQs about Best Western Premier Houston Northwest - Willowbrook
Is parking available at the property?
Yes, free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 5:00 PM, and check-out is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities. However, specific features may vary.
What is the location of the property in relation to key landmarks?
The hotel is located in the heart of Houston, within a 5-minute drive of Willowbrook Mall and Houston Methodist Willowbrook Hospital. It is approximately 13.5 miles from CityCentre and 14.6 miles from Memorial City Mall.
Does the property have a swimming pool?
Yes, there is a seasonal outdoor pool available from April to August, open from 10:00 AM to 10:00 PM.
What are the policies for guests staying with children?
Up to 2 children aged 10 years old and younger can stay free when occupying the parent's or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-15: 107.60659629481506USD
- 2026-09-16: 90.1124658288269USD
- 2026-09-17: 100.4405528680725USD
- 2026-09-18: 96.30775940873718USD
- 2026-09-19: 95.90237211753845USD
- 2026-09-20: 96.30020234867858USD
- 2026-09-21: 95.90237211753845USD
- 2026-09-22: 96.30020234867858USD
- 2026-09-23: 97.30093553102111USD
- 2026-09-24: 96.30775940873718USD
- 2026-09-25: 96.30512668295287USD
- 2026-09-26: 96.30512668295287USD
- 2026-09-27: 96.84018227897644USD
- 2026-09-28: 97.30093553102111USD
- 2026-09-29: 97.30093553102111USD
- 2026-09-30: 97.30093553102111USD
- 2026-10-01: 98.83161629656982USD
- 2026-10-02: 106.2438589438324USD
- 2026-10-03: 108.22018758790588USD
- 2026-10-04: 96.30512668295287USD
- 2026-10-05: 99.2872702823944USD
- 2026-10-06: 99.2872702823944USD
- 2026-10-07: 99.28746270753479USD
- 2026-10-08: 100.4405528680725USD
- 2026-10-09: 99.28746270753479USD
- 2026-10-10: 97.30093553102111USD
- 2026-10-11: 98.83161629656982USD
- 2026-10-12: 97.30093553102111USD
- 2026-10-13: 99.2872702823944USD
- 2026-10-14: 98.28859255041503USD
- 2026-10-15: 97.30398809347534USD
- 2026-10-16: 100.4405528680725USD
- 2026-10-17: 97.30093553102111USD
- 2026-10-18: 97.30093553102111USD
- 2026-10-19: 96.30775940873718USD
- 2026-10-20: 97.30093553102111USD
- 2026-10-21: 102.2532764098358USD
- 2026-10-22: 96.30775940873718USD
- 2026-10-23: 96.30775940873718USD
- 2026-10-24: 97.30093553102111USD
- 2026-10-25: 96.30775940873718USD
- 2026-10-26: 97.30093553102111USD
- 2026-10-27: 96.30775940873718USD
- 2026-10-28: 96.30775940873718USD
- 2026-10-29: 96.30775940873718USD
- 2026-10-30: 96.30775940873718USD
- 2026-10-31: 97.30093553102111USD
- 2026-11-01: 90.13723619235229USD
- 2026-11-02: 97.30093553102111USD
- 2026-11-03: 100.4405528680725USD
- 2026-11-04: 97.30093553102111USD
- 2026-11-05: 97.30093553102111USD
- 2026-11-06: 96.30775940873718USD
- 2026-11-07: 97.30093553102111USD
- 2026-11-08: 97.30093553102111USD
- 2026-11-09: 102.2532764098358USD
- 2026-11-10: 107.66263574365234USD
- 2026-11-11: 97.30093553102111USD
- 2026-11-12: 97.30093553102111USD
- 2026-11-13: 97.30093553102111USD
- 2026-11-14: 97.30093553102111USD
- 2026-11-15: 99.88677955384826USD
Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Quiet hours are enforced at the property from 9:30 PM to 7:30 AM. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: USD 100 per accommodation, per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, mobile payments, and cash
- Cashless transactions are available
- Onsite parties or group events are strictly prohibited
- Long-term renters welcome
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
- This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
- The seasonal pool will be open from April to August.
- Pool access available from 10:00 AM to 10:00 PM.
- Up to 2 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Alcohol is not permitted at this property.
- A car is recommended for transportation to and from this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- For details on Best Western's privacy policy, visit https://www.bestwestern.com/privacy.
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Swimming pool
Non-smoking rooms
Business centre
Room service
Dry cleaning
Services
Business centre
Dry cleaning
Housekeeping
Banquet facilities
Safe-deposit box
Luggage storage
Express check-in/check-out
Self laundry
24-Hour Front Desk
Lockers Available
Parking
Parking
Free parking
Parking Onsite
Internet
Free wi-fi
General
Room service
Non-smoking rooms
Packed lunches
Vending machines
Adults only
Beach Sun Loungers
Fence Around Pool
Snack Bar/Deli
Wheelchair Accessible (Limited)
Activities
Swimming pool
Pool outdoor
Outdoor Furniture
Pool (Seasonal Outdoor)
Fitness Center (nearby)