Hilton Garden Inn Rochester Downtown, NY
US$198
/ night
Avg. for September
Select dates to see prices and availability
US$198
/ night
Avg. for September
Monthly average prices
Nightly prices at Hilton Garden Inn Rochester Downtown, NY average US$139 in the cheapest month (January) and US$217 in the most expensive month (October), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$139 |
| February | US$153 |
| March | US$169 |
| April | US$170 |
| May | US$215 |
| June | US$206 |
| July | US$181 |
| August | US$202 |
| September | US$198 |
| October | US$217 |
| November | US$170 |
| December | US$159 |
J
F
M
A
M
J
J
A
Sept · US$198
S
O
N
D
Most expensive: October (~US$217)
Cheapest: January (~US$139)
About this property
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a fireplace in the lobby.
Amenities
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a fireplace in the lobby.
Business amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Event facilities at this hotel consist of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.
Dining
Grab a bite at Drifters, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 6:00 AM to 10:00 AM for a fee.
Rooms
Make yourself at home in one of the 106 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and premium TV channels provides entertainment. Conveniences include safes and microwaves, as well as phones with free local calls.
Location
With a stay at Hilton Garden Inn Rochester Downtown, NY, you'll be centrally located in Rochester, within a 5-minute drive of Strong and University of Rochester. This hotel is 5.8 mi (9.3 km) from Rochester Institute of Technology and 6.8 mi (11 km) from Lake Ontario.
What's nearby
Rochester Riverside Convention Center(0.1 Miles)
Genesee River(0.1 Miles)
The Penthouse at One East Avenue(0.2 Miles)
The Montage Music Hall(0.3 Miles)
Geva Theatre Center(0.4 Miles)
Blue Cross Arena(0.4 Miles)
Eastman School of Music(0.4 Miles)
Manhattan Square Park and Ice Rink(0.4 Miles)
Rochester Contemporary Art Center(0.4 Miles)
Eastman Theatre(0.4 Miles)
Strong(0.5 Miles)
Water Street Music Hall(0.5 Miles)
Martin Luther King Jr Memorial Park at Manhattan Square(0.5 Miles)
Genesee River's High Falls(0.5 Miles)
The Strong National Museum of Play(0.5 Miles)
The preferred airport for Hilton Garden Inn Rochester Downtown, NY is Greater Rochester Intl. Airport (ROC)(6.8 Miles)
Swimming pool
Laundry service
Elevator/Lift
Business centre
Safe-deposit box
Fitness facilities
Location
155 E Main St, Rochester Central Business District, Rochester, New York, United States of America
Rochester Riverside Convention Center (0.1 Miles)
Genesee River (0.1 Miles)
The Penthouse at One East Avenue (0.2 Miles)
The Montage Music Hall (0.3 Miles)
Geva Theatre Center (0.4 Miles)
Blue Cross Arena (0.4 Miles)
Guest reviews
7.8
Good
Based on 944 verified reviews
Who stays here?
Business
33%
Couple
21%
Family
35%
Group
7%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
Reviews of Hilton Garden Inn Rochester Downtown, NY describe a centrally located hotel with friendly staff but uneven execution, where dated rooms and cleaning lapses contrast with a welcoming lobby, a useful shuttle, and visible security.
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What guests think
Reviews of Hilton Garden Inn Rochester Downtown, NY describe a centrally located hotel with friendly staff but uneven execution, where dated rooms and cleaning lapses contrast with a welcoming lobby, a useful shuttle, and visible security.
Parking in the adjacent public garage is convenient for downtown events but is paid, confusing to navigate, and sometimes feels unsafe. Pool closures and very cold water are recurring issues, while the gym draws occasional praise. Breakfast and dining are inconsistent, with limited hours and mixed quality and service. Overall, expect a central, serviceable stay with variable quality.
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AI-generated summary based on recent guest reviews
Facilities
Parking is in an adjacent public garage that is paid and often confusing, and several guests found the pool closed or very cold. The gym, shuttle, and on-site bar/restaurant are positives when available.
Related guest reviews
4
Alynn
27 Feb 2025
·
Stayed 1 night
For the price of this hotel, we expected it to be much better. The customer service was terrible. Rude and dismissive. The parking situation is very bad. Construction is what it is but there were lots of transient people hanging our smoking in the parking structure in the middle of the night and it was scary with our small child. The hotel was not clean. The elevator was filthy. The room was also not clean and did not have basic amenities like soap in the shower. Overall, bad experience and we will not be staying here again.
For the price of this hotel, we expected it to be much better. The customer service was terrible. Rude and dismissive. The parking situation is very bad. Construction is what it is but there were lots of transient people hanging our smoking in the parking structure in the middle of the night and it was scary with our small child. The hotel was not clean. The elevator was filthy. The room was also not clean and did not have basic amenities like soap in the shower. Overall, bad experience and we will not be staying here again.
8
Janette
8 Jan 2025
·
Stayed 2 nights
Staff were lovely, pool and gym were good. Short distance to convention centre was nice. Issues - elevators smelled like marijuana always. There isn’t an economical choice for food for families close by - we had to uber eats a lot.
Staff were lovely, pool and gym were good. Short distance to convention centre was nice. Issues - elevators smelled like marijuana always. There isn’t an economical choice for food for families close by - we had to uber eats a lot.
6
Ruth
10 Sept 2025
·
Stayed 1 night
Check in and parking confusing. Address is East Main St but entrance is Stone St. Front desk staff glued to computers and slow to greet us . We arrived 15 minutes after check in time and were told rather curtly that room not ready and come back in 30 minutes. When we returned in 45 our room still not ready. We were then given another room. Our room was clean and quiet snd comfortable.
Check in and parking confusing. Address is East Main St but entrance is Stone St. Front desk staff glued to computers and slow to greet us . We arrived 15 minutes after check in time and were told rather curtly that room not ready and come back in 30 minutes. When we returned in 45 our room still not ready. We were then given another room. Our room was clean and quiet snd comfortable.
6
Lashonda
10 Aug 2025
·
Stayed 3 nights
The pool was closed the entire time just about.
The pool was closed the entire time just about.
6
Tara
3 Aug 2025
·
Stayed 1 night
The pool was not open, my kids were extremely disappointed.
The pool was not open, my kids were extremely disappointed.
10
Jennifer
3 Jan 2025
·
Stayed 2 nights
Pool very cold disappointed as chose because pool we brought our kids
Pool very cold disappointed as chose because pool we brought our kids
8
Melissa
1 Aug 2025
·
Stayed 1 night
The pool was down for maintenance and there was no cook for the in-house restaurant, which were two of the main reasons I picked this hotel for my stay. But parking was super convenient and the staff was very helpful in finding another restaurant.
The pool was down for maintenance and there was no cook for the in-house restaurant, which were two of the main reasons I picked this hotel for my stay. But parking was super convenient and the staff was very helpful in finding another restaurant.
8
Sandra
28 Nov 2023
·
Stayed 1 night
Customer service was excellent! very friendly, going out of their way to help with anything. Appreciated the shuttle service accessibility. Was disappointed with parking process, was given barcode to scan to get in and out and sometimes it worked sometimes it did not. They recommended to take a picture of it and had same issues. Not being able to get in and out of parking garage is not something guest should have to be concerned about. Strongly recommend better process be developed. Once I called for help, parking person did come over right away so that was very helpful.
Customer service was excellent! very friendly, going out of their way to help with anything. Appreciated the shuttle service accessibility. Was disappointed with parking process, was given barcode to scan to get in and out and sometimes it worked sometimes it did not. They recommended to take a picture of it and had same issues. Not being able to get in and out of parking garage is not something guest should have to be concerned about. Strongly recommend better process be developed. Once I called for help, parking person did come over right away so that was very helpful.
6
Bryan
6 Jan 2026
·
Stayed 1 night
Parking cost $10.00. What I paid for the room it should have been free. The bar and staff was by far the best part of our stay
Parking cost $10.00. What I paid for the room it should have been free. The bar and staff was by far the best part of our stay
10
Michael
24 May 2024
·
Stayed 1 night
Nice hotel, bar is exquisite, staff is friendly, room was a perfect temperature (sometimes you go in and it is insanely cold or warm, this was neither)
Nice hotel, bar is exquisite, staff is friendly, room was a perfect temperature (sometimes you go in and it is insanely cold or warm, this was neither)
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent, with many reports of dusty or poorly cleaned rooms, mold, stains, hair in showers, and missing items like shower curtains. Some guests did receive clean accommodations.
Related guest reviews
4
Kristin
13 Aug 2025
·
Stayed 3 nights
The common areas are lovely and elegant. The rooms are poor quality. Poor sheets and pillows. Mold in the bathrooms. One of our bedspreads was stained with a brown stain. Front desk staff when we checked in late at night was not personally groomed and not dressed professionally. We asked the front desk to have housekeeping make our beds one day during a three day stay and she acted like we asked for the moon. It felt like we were staying at a motel six. Not a Hilton. Motel 6 may have been nicer.
The common areas are lovely and elegant. The rooms are poor quality. Poor sheets and pillows. Mold in the bathrooms. One of our bedspreads was stained with a brown stain. Front desk staff when we checked in late at night was not personally groomed and not dressed professionally. We asked the front desk to have housekeeping make our beds one day during a three day stay and she acted like we asked for the moon. It felt like we were staying at a motel six. Not a Hilton. Motel 6 may have been nicer.
4
Helen
25 Oct 2025
·
Stayed 1 night
The hotel is outdated the carpet is dirty and the room was dusty Need to upgrade
The hotel is outdated the carpet is dirty and the room was dusty Need to upgrade
2
Judy
1 Jul 2025
·
Stayed 1 night
There was no shower curtain. Ants were crawling all over the bathroom floor. The shower drain was completely clogged with massive amounts of hair and would not drain. The air conditioning did not work. The arm on the sofa sleeper was so worn that it had a sharp piece of exposed metal sticking out (it actually cut me). The bed linens on the sleeper sofa were dirty. When I went to the front desk to inform management of our issues, while the person was very nice, she told me there were no other rooms available for us. It was 10:00 pm on a Wednesday. We left and went to another hotel as our room was uninhabitable.
There was no shower curtain. Ants were crawling all over the bathroom floor. The shower drain was completely clogged with massive amounts of hair and would not drain. The air conditioning did not work. The arm on the sofa sleeper was so worn that it had a sharp piece of exposed metal sticking out (it actually cut me). The bed linens on the sleeper sofa were dirty. When I went to the front desk to inform management of our issues, while the person was very nice, she told me there were no other rooms available for us. It was 10:00 pm on a Wednesday. We left and went to another hotel as our room was uninhabitable.
4
Kaitlyn
24 Nov 2024
·
Stayed 1 night
My over all opinion of this property is that it could be a lot cleaner. The shower in our bathroom has someone else’s hair, gross. There was dust and splash on the front of the bathroom vanity that was not wiped down after the last guest. The bed was very uncomfortable, and there was no remote for the tv. I will give 5 star rating to drifters for the delicious food and beer!
My over all opinion of this property is that it could be a lot cleaner. The shower in our bathroom has someone else’s hair, gross. There was dust and splash on the front of the bathroom vanity that was not wiped down after the last guest. The bed was very uncomfortable, and there was no remote for the tv. I will give 5 star rating to drifters for the delicious food and beer!
4
Kathleen A
3 Oct 2025
·
Stayed 1 night
Our room was changed upon registration. We paid for a king & were put in a double. The room was dusty, no coffee pods, no tissues. There was water in the ice bucket from the last customer. No privacy sign for the door. The downstairs of the hotel has been remodeled beautifully, now Hilton needs to work on the guest rooms & monitor their cleaning staff. Would not stay here again.
Our room was changed upon registration. We paid for a king & were put in a double. The room was dusty, no coffee pods, no tissues. There was water in the ice bucket from the last customer. No privacy sign for the door. The downstairs of the hotel has been remodeled beautifully, now Hilton needs to work on the guest rooms & monitor their cleaning staff. Would not stay here again.
4
owen
20 Nov 2024
·
Stayed 1 night
Pretty sure the front desk was wearing PAJAMAS... Unprofessional and lot of inane chatter with her friend (?). How is this a Hilton? Halls aren't vacuumed, room was not vacuumed. Depressing stay.
Pretty sure the front desk was wearing PAJAMAS... Unprofessional and lot of inane chatter with her friend (?). How is this a Hilton? Halls aren't vacuumed, room was not vacuumed. Depressing stay.
6
Taryn
16 Oct 2024
·
Stayed 1 night
Room was dirty, dried pasta on the floor and there was a stain on the duvet.
Room was dirty, dried pasta on the floor and there was a stain on the duvet.
4
Abbas
4 Jan 2023
·
Stayed 19,356 nights
The property was clean and the staff was friendly. The room was dirty and debris was left over from the last person staying, so leads me to believe they did not clean the room. Shower curtains was also missing and had to request one
The property was clean and the staff was friendly. The room was dirty and debris was left over from the last person staying, so leads me to believe they did not clean the room. Shower curtains was also missing and had to request one
6
Mark
27 Jan 2025
·
Stayed 2 nights
check in was good. there was a strong smell of bleach when we exited the elevator and it lasted all through the stay. room wasn't the cleanest-plenty of confetti littered the room most likely from New Years celebration. bathroom was okay but tub did not drain so standing in 3 inches of water during shower. towels had a horrible smell. requested clean towels 4 times during 2 night stay and never received any clean towel. reception kept saying right away but no one ever showed up with clean towels.
check in was good. there was a strong smell of bleach when we exited the elevator and it lasted all through the stay. room wasn't the cleanest-plenty of confetti littered the room most likely from New Years celebration. bathroom was okay but tub did not drain so standing in 3 inches of water during shower. towels had a horrible smell. requested clean towels 4 times during 2 night stay and never received any clean towel. reception kept saying right away but no one ever showed up with clean towels.
4
Nicole
29 Dec 2024
·
Stayed 2 nights
The room was not fully cleaned. There were socks and kleenex on the floor when we arrived. The pool is very dirty with hair floating in clumps. There were no towels in the swimming area. Front desk was called and asked if towels could be brought and they never brought them. The conditioner bottle was empty on arrival and not refilled. There do not seem to be enough people working here.
The room was not fully cleaned. There were socks and kleenex on the floor when we arrived. The pool is very dirty with hair floating in clumps. There were no towels in the swimming area. Front desk was called and asked if towels could be brought and they never brought them. The conditioner bottle was empty on arrival and not refilled. There do not seem to be enough people working here.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are often spacious and quiet for some stays, but many feel dated with worn furnishings, limited outlets or USB charging, interior-facing views, and inconsistent heating or AC. A few guests noted noise near elevators.
Related guest reviews
2
Diane
24 Aug 2024
·
Stayed 1 night
Room was almost $200 and I think overpriced. We should have booked directly. This was the view from our room. It was right next to the elevator. When we asked to change rooms, they told us nothing was available due to us booking via a second party (hotels.com) what a ripoff
Room was almost $200 and I think overpriced. We should have booked directly. This was the view from our room. It was right next to the elevator. When we asked to change rooms, they told us nothing was available due to us booking via a second party (hotels.com) what a ripoff
6
Wil
12 Aug 2024
·
Stayed 1 night
We booked the King bed suite. There is a good amount of space for both the living room and the bedroom. However, some of the furnishings and textiles (e.g. carpets, couch) either had stains or just a bit drab / dirty. No pot lights and a lot of the free standing lights did not work. The whole suite needs updating and it's showing it's age. The public areas of the hotel are well appointed, however. The only reason I booked this hotel was to have a separated bedroom for our two kids. I would not be booking there again. Would rather book the more updated Hampton Inn across from the Strong museum (our friends booked there and raved about it).
We booked the King bed suite. There is a good amount of space for both the living room and the bedroom. However, some of the furnishings and textiles (e.g. carpets, couch) either had stains or just a bit drab / dirty. No pot lights and a lot of the free standing lights did not work. The whole suite needs updating and it's showing it's age. The public areas of the hotel are well appointed, however. The only reason I booked this hotel was to have a separated bedroom for our two kids. I would not be booking there again. Would rather book the more updated Hampton Inn across from the Strong museum (our friends booked there and raved about it).
6
Nancy
10 Jul 2024
·
Stayed 1 night
Short walk to the Museum of Play. Nice room and good restaurant onsite. I was disappointed that the room wasn't stocked with shampoo, or extra blankets (we had a room with a pullout couch) , and when I needed a pen and paper I realized there wasn't any in the room. We stayed at 7 hotels over 10 nights, the Hilton was the first to not have paper/pen, shampoo, extra bedding.
Short walk to the Museum of Play. Nice room and good restaurant onsite. I was disappointed that the room wasn't stocked with shampoo, or extra blankets (we had a room with a pullout couch) , and when I needed a pen and paper I realized there wasn't any in the room. We stayed at 7 hotels over 10 nights, the Hilton was the first to not have paper/pen, shampoo, extra bedding.
6
Ruth
10 Sept 2025
·
Stayed 1 night
Check in and parking confusing. Address is East Main St but entrance is Stone St. Front desk staff glued to computers and slow to greet us . We arrived 15 minutes after check in time and were told rather curtly that room not ready and come back in 30 minutes. When we returned in 45 our room still not ready. We were then given another room. Our room was clean and quiet snd comfortable.
Check in and parking confusing. Address is East Main St but entrance is Stone St. Front desk staff glued to computers and slow to greet us . We arrived 15 minutes after check in time and were told rather curtly that room not ready and come back in 30 minutes. When we returned in 45 our room still not ready. We were then given another room. Our room was clean and quiet snd comfortable.
6
nancy
11 May 2025
·
Stayed 1 night
Lacks their own parking. You have to park in the parking garage next door. Returned from a event late in the evening and had to park up on the 5th level of the parking garage. The heat/cooling was very inconsistent in some rooms. My room fine but my daughters room was HOT when got there, cooled down and then overnight became HOT again.
Lacks their own parking. You have to park in the parking garage next door. Returned from a event late in the evening and had to park up on the 5th level of the parking garage. The heat/cooling was very inconsistent in some rooms. My room fine but my daughters room was HOT when got there, cooled down and then overnight became HOT again.
8
Travis
17 Oct 2024
·
Stayed 1 night
Nice room. Glad they don't use hot thick comforters. Didn't know there is no outside view from the windows. Good location to the river
Nice room. Glad they don't use hot thick comforters. Didn't know there is no outside view from the windows. Good location to the river
4
Andrew
25 Jun 2025
·
Stayed 2 nights
We were quite disappointed with our stay here. Rooms were pricy, but good size for the 2 of us. However, it was a big disappointment that basic internet was not free, only free for membership level. Water in the room is a tease with a fee sticker. We were surprised to find there were no adaptions in the room for USB phone chargers. We checked the lamps, wall, alarm clock- no way to charge devices without a wall plug in. The bathroom sink was disconnected from the wall on both sides. Breakfast was pricey for powdered eggs, there is nothing advertising it until a staff member tells you. Very confusing. And most surprising, the AC was not working in our room until we notified the desk (as was the same for several other rooms in our traveling group). Thankfully they made a fix and our room was much more comfortable day 2. The lobby was fine-quiet- and the bar area was nice. Though our group waited quite awhile for their food.
We were quite disappointed with our stay here. Rooms were pricy, but good size for the 2 of us. However, it was a big disappointment that basic internet was not free, only free for membership level. Water in the room is a tease with a fee sticker. We were surprised to find there were no adaptions in the room for USB phone chargers. We checked the lamps, wall, alarm clock- no way to charge devices without a wall plug in. The bathroom sink was disconnected from the wall on both sides. Breakfast was pricey for powdered eggs, there is nothing advertising it until a staff member tells you. Very confusing. And most surprising, the AC was not working in our room until we notified the desk (as was the same for several other rooms in our traveling group). Thankfully they made a fix and our room was much more comfortable day 2. The lobby was fine-quiet- and the bar area was nice. Though our group waited quite awhile for their food.
6
Lars
25 Jul 2025
·
Stayed 1 night
Overall okay stay for 1 night. Room was very dark and a bit run-down, but very spacious. We booked the hotel mainly due the supposed to be great breakfast buffet only to find out it wasn't offered during a weekday. The to-order alternative was not really great.
Overall okay stay for 1 night. Room was very dark and a bit run-down, but very spacious. We booked the hotel mainly due the supposed to be great breakfast buffet only to find out it wasn't offered during a weekday. The to-order alternative was not really great.
8
Debra lee
17 Aug 2025
·
Stayed 1 night
It comes across as a a dreary, old, slightly broken down version of a Hampton House. My tV remote was missing a piece. The phones should at least have the number for the front desk. It was freezing and took all night to warm up. The sill by the window was damaged.
It comes across as a a dreary, old, slightly broken down version of a Hampton House. My tV remote was missing a piece. The phones should at least have the number for the front desk. It was freezing and took all night to warm up. The sill by the window was damaged.
8
Josh
25 Jun 2024
·
Stayed 4 nights
Staff were friendly and helpful. Arrival signage would be helpful-where to park while checking in/etc. The City owned parking situation caused confusion for several guests. The city employed garage attendant seemed more intent on giving folks a hard time as opposed to just simply being helpful when asked. The hotel elevators seemed to make excessive noise that we had not experienced anywhere before. Due to our rooms proximity to the elevator, it was unavoidably noticeable most hours of the day (every time anyone called for an elevator, we knew it). We were there during what we understood to be an abnormal heat wave. The elevator area and hall to our room was quite hot during the day (quite warmer than outside).
Staff were friendly and helpful. Arrival signage would be helpful-where to park while checking in/etc. The City owned parking situation caused confusion for several guests. The city employed garage attendant seemed more intent on giving folks a hard time as opposed to just simply being helpful when asked. The hotel elevators seemed to make excessive noise that we had not experienced anywhere before. Due to our rooms proximity to the elevator, it was unavoidably noticeable most hours of the day (every time anyone called for an elevator, we knew it). We were there during what we understood to be an abnormal heat wave. The elevator area and hall to our room was quite hot during the day (quite warmer than outside).
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly and helpful, but reliability is mixed: slow or curt check-ins, housekeeping requests missed, room assignment errors, and occasional unprofessional conduct were reported. Communication can lag when the hotel is understaffed.
Related guest reviews
4
Alynn
27 Feb 2025
·
Stayed 1 night
For the price of this hotel, we expected it to be much better. The customer service was terrible. Rude and dismissive. The parking situation is very bad. Construction is what it is but there were lots of transient people hanging our smoking in the parking structure in the middle of the night and it was scary with our small child. The hotel was not clean. The elevator was filthy. The room was also not clean and did not have basic amenities like soap in the shower. Overall, bad experience and we will not be staying here again.
For the price of this hotel, we expected it to be much better. The customer service was terrible. Rude and dismissive. The parking situation is very bad. Construction is what it is but there were lots of transient people hanging our smoking in the parking structure in the middle of the night and it was scary with our small child. The hotel was not clean. The elevator was filthy. The room was also not clean and did not have basic amenities like soap in the shower. Overall, bad experience and we will not be staying here again.
4
Ricky
14 Jul 2025
·
Stayed 1 night
starting off the room is old and outdated. Shower curtain was old and torn badly and looked like something out of a dumpster. To top it off we went to go have breakfast this morning and were informed they were only serving the buffet for breakfast due to lack of food. after agreeing to get the buffet they ran out of food completley and half my family even got to eat ,but i was still charged for everyone.$90 dollars. and to make it even worse the staff was openingly fighting with onw another for over 30 minutes in front of everyone swearing at each other and yelling and slamming stuff around. i was extremely disappointed with this hotels professionalism and the way they talk to customers. we had over 10 rooms booked at this hotel as we were all there for my nieces wedding. I stay at hilton hotels 3/4 times weekly but never experienced a crap show like this
starting off the room is old and outdated. Shower curtain was old and torn badly and looked like something out of a dumpster. To top it off we went to go have breakfast this morning and were informed they were only serving the buffet for breakfast due to lack of food. after agreeing to get the buffet they ran out of food completley and half my family even got to eat ,but i was still charged for everyone.$90 dollars. and to make it even worse the staff was openingly fighting with onw another for over 30 minutes in front of everyone swearing at each other and yelling and slamming stuff around. i was extremely disappointed with this hotels professionalism and the way they talk to customers. we had over 10 rooms booked at this hotel as we were all there for my nieces wedding. I stay at hilton hotels 3/4 times weekly but never experienced a crap show like this
2
Franklin
21 Aug 2025
·
Stayed 2 nights
The a.c. didnt work. They split my family of four into two dirty rooms. They didn't put the fact they moved us into the rooms into their data base so none of the rest of the staff knew we were in those rooms. A male security guard tried to walk into one of the rooms as my wife and 16 year old daughter were dressing. They he proceeded to tell me we werent supposed to be in these rooms. He then escorted me go the front desk to explain? This continued multiple times as everytime the staff shift changed they were unaware we were in these rooms and when we were scheduled to check out. What should have been a great trip turned into a horrible horrible experience.
The a.c. didnt work. They split my family of four into two dirty rooms. They didn't put the fact they moved us into the rooms into their data base so none of the rest of the staff knew we were in those rooms. A male security guard tried to walk into one of the rooms as my wife and 16 year old daughter were dressing. They he proceeded to tell me we werent supposed to be in these rooms. He then escorted me go the front desk to explain? This continued multiple times as everytime the staff shift changed they were unaware we were in these rooms and when we were scheduled to check out. What should have been a great trip turned into a horrible horrible experience.
6
Ruth
10 Sept 2025
·
Stayed 1 night
Check in and parking confusing. Address is East Main St but entrance is Stone St. Front desk staff glued to computers and slow to greet us . We arrived 15 minutes after check in time and were told rather curtly that room not ready and come back in 30 minutes. When we returned in 45 our room still not ready. We were then given another room. Our room was clean and quiet snd comfortable.
Check in and parking confusing. Address is East Main St but entrance is Stone St. Front desk staff glued to computers and slow to greet us . We arrived 15 minutes after check in time and were told rather curtly that room not ready and come back in 30 minutes. When we returned in 45 our room still not ready. We were then given another room. Our room was clean and quiet snd comfortable.
10
Tiffany
7 Dec 2023
·
Stayed 1 night
Customer service was top notch. Front desk employees were great! Chris at the restaurant was amazing! It was a nice, short walk to the Blue Cross Arena - less than 10 mins. Would definitely stay again.
Customer service was top notch. Front desk employees were great! Chris at the restaurant was amazing! It was a nice, short walk to the Blue Cross Arena - less than 10 mins. Would definitely stay again.
4
Tracie
21 Mar 2025
·
Stayed 1 night
We checked into the hotel and was given a room. When we went the the room it had not been cleaned. I actually thought maybe someone was still in the room. I went back down to the desk and explained the situation and was given a second room. We needed to get to our venue so we did not get to check the room. Returned hours later and went to the new room... the bed was not made. Had to return to the front desk again. This time it is after 10 pm. We were given another room on another floor. There was no apology or offer of compensation for the situation from either staff member at the front desk. It was almost like it should be expected that rooms are not ready for guests. Truly disappointed! Hotels are not cheap. I expected more from this hotel.
We checked into the hotel and was given a room. When we went the the room it had not been cleaned. I actually thought maybe someone was still in the room. I went back down to the desk and explained the situation and was given a second room. We needed to get to our venue so we did not get to check the room. Returned hours later and went to the new room... the bed was not made. Had to return to the front desk again. This time it is after 10 pm. We were given another room on another floor. There was no apology or offer of compensation for the situation from either staff member at the front desk. It was almost like it should be expected that rooms are not ready for guests. Truly disappointed! Hotels are not cheap. I expected more from this hotel.
6
Miguel
9 Nov 2023
·
Stayed 1 night
Checked in, got our room key and tried to go into our room and there was someone in there. Looked like an employee because he had a badge around his neck, asked me why am i here lol. I booked this room!! So i had to go back down to the desk and ask for another room. First time this has ever happened to me. But i shrugged it off, room smelled of stale smoke also. Other than that, hotel wss ok. I guess this experience was rare idk but won’t book here again.
Checked in, got our room key and tried to go into our room and there was someone in there. Looked like an employee because he had a badge around his neck, asked me why am i here lol. I booked this room!! So i had to go back down to the desk and ask for another room. First time this has ever happened to me. But i shrugged it off, room smelled of stale smoke also. Other than that, hotel wss ok. I guess this experience was rare idk but won’t book here again.
10
Jane
3 May 2024
·
Stayed 2 nights
The staff at this hotel is fantastic! Everybody we dealt with was kind and helpful.
The staff at this hotel is fantastic! Everybody we dealt with was kind and helpful.
10
Ronald
9 Feb 2025
·
Stayed 1 night
All staff very friendly and helpful, including shuttle driver, front desk, and restaurant staff. Room was clean.
All staff very friendly and helpful, including shuttle driver, front desk, and restaurant staff. Room was clean.
8
Christy
17 Feb 2025
·
Stayed 2 nights
Staff was very helpful and friendly, especially the breakfast staff. Our room was not ready at checkin and we waited over an hour, but we were given meal vouchers to compensate. Our room was clean and spacious. The parking was not included. My kids loved the pool, though it was quite cold. I would stay here again.
Staff was very helpful and friendly, especially the breakfast staff. Our room was not ready at checkin and we waited over an hour, but we were given meal vouchers to compensate. Our room was clean and spacious. The parking was not included. My kids loved the pool, though it was quite cold. I would stay here again.
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AI-generated summary based on recent guest reviews
Location
Central downtown location with easy walks to Blue Cross Arena, Eastman, and the Strong Museum. Several guests felt the surrounding area and parking structure could feel rough or unsafe, especially at night.
Related guest reviews
8
Lateef
18 Apr 2025
·
Stayed 3 nights
I liked the 24 hour security. Convenient location in Rochester.
I liked the 24 hour security. Convenient location in Rochester.
4
Alynn
27 Feb 2025
·
Stayed 1 night
For the price of this hotel, we expected it to be much better. The customer service was terrible. Rude and dismissive. The parking situation is very bad. Construction is what it is but there were lots of transient people hanging our smoking in the parking structure in the middle of the night and it was scary with our small child. The hotel was not clean. The elevator was filthy. The room was also not clean and did not have basic amenities like soap in the shower. Overall, bad experience and we will not be staying here again.
For the price of this hotel, we expected it to be much better. The customer service was terrible. Rude and dismissive. The parking situation is very bad. Construction is what it is but there were lots of transient people hanging our smoking in the parking structure in the middle of the night and it was scary with our small child. The hotel was not clean. The elevator was filthy. The room was also not clean and did not have basic amenities like soap in the shower. Overall, bad experience and we will not be staying here again.
10
michael
21 Mar 2025
·
Stayed 1 night
Very clean and quiet. The bartender was also seating people and taking their dinner orders. She was friendly and professional. The entire staff also were professional and friendly. We attended the Jeff Dunham show and had 10 minutes to Blue Cross Arena. Parking was free and in garage.
Very clean and quiet. The bartender was also seating people and taking their dinner orders. She was friendly and professional. The entire staff also were professional and friendly. We attended the Jeff Dunham show and had 10 minutes to Blue Cross Arena. Parking was free and in garage.
10
Mary
22 Mar 2025
·
Stayed 1 night
Went to see Jeff Dunham show at Blye Cross Arena. Hotel was within walking distance of venue.
Went to see Jeff Dunham show at Blye Cross Arena. Hotel was within walking distance of venue.
10
John
2 Aug 2024
·
Stayed 2 nights
The hotel and staff are phenomenal. Rochester in general I found to be unsafe to be walking around with small children. There are a lot of homeless around the area in general and the city doesn't have many friendly walking areas in the downtown.
The hotel and staff are phenomenal. Rochester in general I found to be unsafe to be walking around with small children. There are a lot of homeless around the area in general and the city doesn't have many friendly walking areas in the downtown.
8
Anthony
16 Nov 2024
·
Stayed 1 night
Location perfect
Location perfect
6
Coleen
21 Jun 2024
·
Stayed 1 night
Staff was great, not a good area, no green space and nothing is open at night.
Staff was great, not a good area, no green space and nothing is open at night.
8
David
19 Jul 2024
·
Stayed 1 night
The hotel (outside) area is ok. If you want nice restaurants, museums you have to drive about 3 miles from hotel.
The hotel (outside) area is ok. If you want nice restaurants, museums you have to drive about 3 miles from hotel.
8
Daniel
15 Oct 2023
·
Stayed 3 nights
The property was OKAY the area has many homeless and unsafe environment
The property was OKAY the area has many homeless and unsafe environment
10
Michele
4 May 2025
·
Stayed 2 nights
A great downtown location.
A great downtown location.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is not complimentary and quality and availability vary; some praised Drifters and the buffet, while others found options limited, pricey, or closed with slow or poor service. Hours can be restricted.
Related guest reviews
8
Mary
20 Feb 2025
·
Stayed 1 night
The overall cleanliness was good. I was disappointed that the only breakfast item included with the price of the room was coffee.
The overall cleanliness was good. I was disappointed that the only breakfast item included with the price of the room was coffee.
10
anne
18 Feb 2023
·
Stayed 1 night
lovely atrium brightens up the interior. all the staff from the dining staff to front desk staff are amazingly friendly and helpful
lovely atrium brightens up the interior. all the staff from the dining staff to front desk staff are amazingly friendly and helpful
4
Ricky
14 Jul 2025
·
Stayed 1 night
starting off the room is old and outdated. Shower curtain was old and torn badly and looked like something out of a dumpster. To top it off we went to go have breakfast this morning and were informed they were only serving the buffet for breakfast due to lack of food. after agreeing to get the buffet they ran out of food completley and half my family even got to eat ,but i was still charged for everyone.$90 dollars. and to make it even worse the staff was openingly fighting with onw another for over 30 minutes in front of everyone swearing at each other and yelling and slamming stuff around. i was extremely disappointed with this hotels professionalism and the way they talk to customers. we had over 10 rooms booked at this hotel as we were all there for my nieces wedding. I stay at hilton hotels 3/4 times weekly but never experienced a crap show like this
starting off the room is old and outdated. Shower curtain was old and torn badly and looked like something out of a dumpster. To top it off we went to go have breakfast this morning and were informed they were only serving the buffet for breakfast due to lack of food. after agreeing to get the buffet they ran out of food completley and half my family even got to eat ,but i was still charged for everyone.$90 dollars. and to make it even worse the staff was openingly fighting with onw another for over 30 minutes in front of everyone swearing at each other and yelling and slamming stuff around. i was extremely disappointed with this hotels professionalism and the way they talk to customers. we had over 10 rooms booked at this hotel as we were all there for my nieces wedding. I stay at hilton hotels 3/4 times weekly but never experienced a crap show like this
10
Glenn
26 May 2025
·
Stayed 2 nights
Nice, clean room and well-maintained property. The staff were very friendly and helpful. The restaurant, Drifters, is also a solid choice if you are in the mood for a chill dinner instead of going out.
Nice, clean room and well-maintained property. The staff were very friendly and helpful. The restaurant, Drifters, is also a solid choice if you are in the mood for a chill dinner instead of going out.
8
Melissa
1 Aug 2025
·
Stayed 1 night
The pool was down for maintenance and there was no cook for the in-house restaurant, which were two of the main reasons I picked this hotel for my stay. But parking was super convenient and the staff was very helpful in finding another restaurant.
The pool was down for maintenance and there was no cook for the in-house restaurant, which were two of the main reasons I picked this hotel for my stay. But parking was super convenient and the staff was very helpful in finding another restaurant.
10
Charles
4 Nov 2024
·
Stayed 2 nights
First time to Rochester. This hotel was right down the street from Kodak Hall at Eastman College of Music. Yunchan Lim piano recital was the attraction. Hilton Garden Inns have a business-standard quality but this Downtown Rochester location is definitely a cut-above. People working here understand the word ‘Hospitality’and demonstrate it constantly. Plus the food is really good. The breakfast buffet was far superior to similar at the United lounge in SFO. You definitely get value here but more importantly you get lots of positive human interaction - if that matters to you as much as it does to me.
First time to Rochester. This hotel was right down the street from Kodak Hall at Eastman College of Music. Yunchan Lim piano recital was the attraction. Hilton Garden Inns have a business-standard quality but this Downtown Rochester location is definitely a cut-above. People working here understand the word ‘Hospitality’and demonstrate it constantly. Plus the food is really good. The breakfast buffet was far superior to similar at the United lounge in SFO. You definitely get value here but more importantly you get lots of positive human interaction - if that matters to you as much as it does to me.
8
Monte
30 Jun 2023
·
Stayed 1 night
This is the pick if you want to walk to Music Events at MLK park or Parcel 5. Be prepared to hike or ride share for food & drink beforehand as the Hotel Bar & Restaurant is open only 5pm-9pm. (u got dinged a star for not being open on both ends of our stay) Staff was very friendly. Room was comfortable. Parking is a little tricky until you figure it out...it's all on an ally off the main drag.
This is the pick if you want to walk to Music Events at MLK park or Parcel 5. Be prepared to hike or ride share for food & drink beforehand as the Hotel Bar & Restaurant is open only 5pm-9pm. (u got dinged a star for not being open on both ends of our stay) Staff was very friendly. Room was comfortable. Parking is a little tricky until you figure it out...it's all on an ally off the main drag.
6
Lars
25 Jul 2025
·
Stayed 1 night
Overall okay stay for 1 night. Room was very dark and a bit run-down, but very spacious. We booked the hotel mainly due the supposed to be great breakfast buffet only to find out it wasn't offered during a weekday. The to-order alternative was not really great.
Overall okay stay for 1 night. Room was very dark and a bit run-down, but very spacious. We booked the hotel mainly due the supposed to be great breakfast buffet only to find out it wasn't offered during a weekday. The to-order alternative was not really great.
6
Maurine
10 Jul 2025
·
Stayed 1 night
Accommodations were fine. Poor service in restaurant.
Accommodations were fine. Poor service in restaurant.
6
Pat
15 Mar 2025
·
Stayed 1 night
Staff were so nice and helpful. It was quiet and peaceful there. Shower was poorly designed as you had to step in to turn on the water so you got blasted by cold water. Bathroom door started squealing but we had just gone to bed so didn't let anyone know. Dining for dinner had a limited menu but our food was good. Breakfast buffet was weak in terms of variety, quality, and the food was not hot.
Staff were so nice and helpful. It was quiet and peaceful there. Shower was poorly designed as you had to step in to turn on the water so you got blasted by cold water. Bathroom door started squealing but we had just gone to bed so didn't let anyone know. Dining for dinner had a limited menu but our food was good. Breakfast buffet was weak in terms of variety, quality, and the food was not hot.
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AI-generated summary based on recent guest reviews
2
Rick
2 weeks ago
·
Stayed 2 nights
We arrived 2 hours agter soonest check in and they started the checking process and states we have you reservations but no room available as we ordered a suite. After 50minutes of back and forth from manager on phone they found an alternative e room which was smaller. Did not try ro fix the problem and charged same price. Horrible experimec
We arrived 2 hours agter soonest check in and they started the checking process and states we have you reservations but no room available as we ordered a suite. After 50minutes of back and forth from manager on phone they found an alternative e room which was smaller. Did not try ro fix the problem and charged same price. Horrible experimec
2
Bo
3 weeks ago
·
Stayed 1 night
i booked hotel with free parking. The staff insisted they don’t have free parking and charge me for parking fee.
i booked hotel with free parking. The staff insisted they don’t have free parking and charge me for parking fee.
10
Hassan
23 Jul 2026
·
Stayed 2 nights
Thanks
Thanks
6
Lisa
3 Jul 2026
·
Stayed 1 night
Musty smell in room.. shower stall was yucky.. Pillows were awful, bed ok. The front desk staff was excellent
Musty smell in room.. shower stall was yucky.. Pillows were awful, bed ok. The front desk staff was excellent
6
Claudio
22 Jun 2026
·
Stayed 2 nights
Booked all inclusive but still had to pay for breakfast. The shower drain was clogged. 5 people to a room - called for extra pillows and towels, got one pillow and bed sheets
Booked all inclusive but still had to pay for breakfast. The shower drain was clogged. 5 people to a room - called for extra pillows and towels, got one pillow and bed sheets
FAQs about Hilton Garden Inn Rochester Downtown, NY
Is parking available at the property?
Self parking is available on-site for a fee of USD 14 per day, which includes in/out privileges.
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are served on weekdays from 6:00 AM to 10:00 AM for a fee, approximately USD 7.95 to 15 for adults and USD 5.95 to 10 for children.
Does the property allow pets?
Pets are allowed in specific rooms only, with a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 2:00 AM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request but cannot be guaranteed.
What accessibility features are available for guests with disabilities?
The property features elevators, stair-free paths to the entrance, wheelchair-accessible facilities, and assistive listening devices. Limited wheelchair accessibility is available.
What is the location of the property in relation to key landmarks?
The hotel is centrally located in Rochester, within a 5-minute drive of Strong and University of Rochester, and approximately 6.8 miles from Lake Ontario. Nearby attractions include Rochester Riverside Convention Center (0.1 km), Genesee River (0.2 km), and Blue Cross Arena (0.6 km).
Does the property have a swimming pool?
Yes, the property features an indoor swimming pool. Operational hours are not specified.
What are the policies for guests staying with children?
Up to 3 children aged 18 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-14: 313.894231302063USD
- 2026-09-15: NO DATA
- 2026-09-16: 324.02520091918944USD
- 2026-09-17: 240.82366765869142USD
- 2026-09-18: 256.2773156919251USD
- 2026-09-19: 260.0773670934448USD
- 2026-09-20: 144.86551462023925USD
- 2026-09-21: 165.95856045043945USD
- 2026-09-22: 186.93082883880615USD
- 2026-09-23: 170.96418487335205USD
- 2026-09-24: 174.35600922592164USD
- 2026-09-25: 231.1457983657837USD
- 2026-09-26: 240.63471735635378USD
- 2026-09-27: 289.36235689178466USD
- 2026-09-28: NO DATA
- 2026-09-29: 288.93945973361207USD
- 2026-09-30: 277.99414935964967USD
- 2026-10-01: 232.73326972869873USD
- 2026-10-02: NO DATA
- 2026-10-03: 394.0683330430298USD
- 2026-10-04: 176.7048997631836USD
- 2026-10-05: 173.11332945767214USD
- 2026-10-06: 176.35292280889894USD
- 2026-10-07: 167.38119121032716USD
- 2026-10-08: 195.38102308502198USD
- 2026-10-09: 252.9470071755066USD
- 2026-10-10: 301.93673622528075USD
- 2026-10-11: 168.9645943916931USD
- 2026-10-12: 174.36319458554078USD
- 2026-10-13: 150.43619361026USD
- 2026-10-14: 158.40229186331177USD
- 2026-10-15: 202.56414608486938USD
- 2026-10-16: 316.775842288147USD
- 2026-10-17: 314.3606104526367USD
- 2026-10-18: 178.3426510322571USD
- 2026-10-19: 162.39610141809084USD
- 2026-10-20: 148.44648299807739USD
- 2026-10-21: 148.44648299807739USD
- 2026-10-22: 160.90202211904906USD
- 2026-10-23: 230.14735037988282USD
- 2026-10-24: 238.9499442485962USD
- 2026-10-25: 142.9700414083557USD
- 2026-10-26: 157.41819698547363USD
- 2026-10-27: 153.4243874306946USD
- 2026-10-28: 152.44029255285645USD
- 2026-10-29: 183.31337010525513USD
- 2026-10-30: 194.9591473750305USD
- 2026-10-31: 191.29382146636962USD
- 2026-11-01: 143.4613844002533USD
- 2026-11-02: 148.44648299807739USD
- 2026-11-03: 148.44648299807739USD
- 2026-11-04: 161.82055059036256USD
- 2026-11-05: 151.43465920733644USD
- 2026-11-06: 196.518828302948USD
- 2026-11-07: 242.07133138961794USD
- 2026-11-08: 140.78925834718322USD
- 2026-11-09: 148.44648299807739USD
- 2026-11-10: 195.28044566152954USD
- 2026-11-11: 162.4104721373291USD
- 2026-11-12: 148.44648299807739USD
- 2026-11-13: 151.43465920733644USD
- 2026-11-14: 160.90202211904906USD
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
- Up to 3 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for cooked-to-order breakfast: approximately USD 7.95 to 15 for adults, and USD 5.95 to 10 for children
- Self parking fee: USD 14 per day (in/out privileges)
- Pet fee: USD 75 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Swimming pool
Laundry service
Elevator/Lift
Business centre
Safe-deposit box
Fitness facilities
Services
Business centre
Elevator/Lift
Safe-deposit box
Laundry service
Luggage storage
Express check-in/check-out
Business Center (24-hour)
24-Hour Front Desk
ATM/Banking
Banquet Hall
Computer Station
Conference Space
Fireplace in Lobby
Grocery/Convenience Store
Laundry Facilities
Wedding Services
Well-Lit Path to Entrance
General
Vending machines
Assistive Listening Devices Available
Braille or Raised Signage
Breakfast Available (surcharge)
Snack Bar/Deli
Stair-Free Path to Entrance
Wheelchair Accessible (Limited)
Elevator Access (Wheelchair Accessible)
Activities
Swimming pool
Fitness facilities
Newspapers in Lobby (surcharge)
Internet
Free wi-fi
Internet (Wired) (free)
Parking
Garage
Parking (Self) (surcharge)