SpringHill Suites by Marriott Houston Northwest

The property is well Situated for a friend’s outing at the Vintage.

Front desk person was nice but I had to switch rooms because of ants. But then even the second room had a few. Definitely need better pest control. Also not the best “exercise room”. Just nothing in it, it could be updated but it’s extremely small.

Very clean rooms. The breakfast was a nice continental breakfast

Breakfast could be a bit better but the staff were great. Cameron was very knowledgeable and helpful with my early check out. Thank you!

This property has maintenance issues. That was apparent from the moment we arrived. One of the two elevators had a misleading handwritten sign stating the elevator was out of service and that "the tech is on the way". The sign was up the entire time and there was only one (very slow) elevator. The TV didn't work in our room. Another guest in a room nearby apologized in advance if he makes a lot of noise slamming his door. He said it didn't shut properly otherwise. There were also multiple lights in our room that did not work. The property is generally clean, but worn. Unfortunately, we also had a terrible experience on our checkout morning. Another guest opened the door to our room at approximately 9:30AM (check-out time is noon). We were still in our room, had not checked out or done anything on the Marriott app. He was checking in and had just been provided a key by the front desk. I attempted to call the front desk multiple times with no answer. I finally got someone to answer on my third call. She apologized and said she had just assigned the room because the system said it was vacant and had been inspected by housekeeping. This was a serious guest safety violation. I was offered little more than "sorry" and no management contacted me. Incidentally, none of our keys to our room worked after this happened. I'm glad I checked. It made our departure difficult as someone had to stay in the room during loading. Very disappointing.