Is parking available at the property?

Self parking is available on-site for a fee of USD 3.25 per day, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

A complimentary breakfast is included, and guests can enjoy meals at the restaurant or take advantage of 24-hour room service.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is at 15:00 and check-out is at 13:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

A roundtrip airport shuttle is provided for a surcharge of USD 40 per vehicle (one way) and is available 24 hours.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Panama City, within a 5-minute drive of Albrook Shopping Mall and Via Espana, and approximately 1.5 miles from Multiplaza Pacific Mall and 2.4 miles from Cinta Costera.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours may vary.

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age, although specific age details are not provided.

Best Western Plus Panama Zen Hotel

Average nightly price at Best Western Plus Panama Zen Hotel by month, last 12 months (USD)
Month	Average price
January	US$104
February	US$109
March	US$120
April	US$102
May	US$90
June	US$89
July	US$108
August	US$111
September	US$100
October	US$96
November	US$96
December	US$94

What guests think

At Best Western Plus Panama Zen Hotel, travelers often praise the friendly staff, walkable El Cangrejo location near restaurants and metro, clean rooms with views, and overall strong value for the price.

Breakfast earns frequent praise for quality and variety, though some guests found it basic, bland, or lacking options. Rooms are generally spacious and quiet with city views, but recurring comments note noisy or faulty air-conditioning, inconsistent hot water, some worn furnishings, and occasional spotty Wi-Fi. Facilities include a popular rooftop pool and bar, yet the pool is small or crowded at times, morning access can be limited, the gym is adequate but needs better upkeep, and a few mentioned a mildew smell. Expect a comfortable, well-located base with warm service and practical amenities, plus a few quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The rooftop pool and sky bar with city views are highlights, though the pool is small or crowded and morning access can be limited. The gym is useful but needs better upkeep, and garage parking is a plus.

Related guest reviews

10

Peter

8 Feb 2025

·

Stayed 4 nights

Good middle level hotel. Quiet location, close to Metro. Friendly efficient staff: A/C unit was fixed quickly. Excellent rooftop pool and bar/restaurant with amazing views of the city. Good buffet breakfast.

10

Peter

23 Feb 2025

·

Stayed 2 nights

Great location 10 minute walk from Metro. Safe area, lots of restaurants. Good clean modern rooms. All facilities worked well. Very good breakfast buffet. Excellent rooftop pool, restaurant and bar with amazing views. Friendly, efficient and competent reception staff.

6

Michael

30 Apr 2025

·

Stayed 1 night

We didn’t get any VIP upgrades. Early check in was only available if you pay extra. Same with late check out. Room was big enough. Limited pool chairs. No smoking outside. Pool is very small. Check in and service was terrible

10

Angel

17 Aug 2025

·

Stayed 5 nights

Great hotel in an optimal location. él Cangrejo is the place to be when in Panama City. Next to restaurants, coffee shops and a few taprooms as well. Great rooftop pool and gym with fantastic views of the city skyline. Breakfast is okay but okay it was included in the price so not a big deal. I would definitely come back to Beat Western Zen.

6

chantel

12 Jun 2025

·

Stayed 5 nights

It was average to say the least. The pool is very small and the airconditioning is very loud. The location is good and conveniently located to all amenities.

10

STÉPHANE

31 Oct 2024

·

Stayed 7 nights

Le seul hic est que le gym laisse à désiré Les machines devraient être lavés et le plancher Il n’avait pas d’eau lors de notre passage et aucune serviette Les tapis de yoga sont finis Pour que endroit reste magnifique, il faut un minimum d’amour!

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8

Renee

10 Dec 2023

·

Stayed 3 nights

The rooftop pool is an added feature.

10

Diego

4 Aug 2025

·

Stayed 1 night

Good area and garage parking is a plus

10

Marius Jan

16 Jun 2025

·

Stayed 12 nights

Well equipped, clean and beautiful. No balconies, but anniversary rooftop pool with bar. Nice restaurants, atm and metro closeby. Outstanding breakfast quality and incredible staff.

10

Mary

15 Mar 2025

·

Stayed 1 night

This is the quietest Best Western I have ever stayed in--I wish every hotel stay was this quiet. Breakfast was good. I appreciated that they had cooked broccoli (crucerfers are not popular menu items in Panama). My husband liked that they had a European style breakfast. I enjoyed using the gym. It had everything I needed to get a good workout. Two things that detracted from my stay--there was no pool access in the a.m. as the entry to the pool is through restaurant which is closed in the morning. Secondly the hotel smells like mold; so, if you are sensitive to mold, this may not be the place for you.

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Cleanliness

Most guests report clean, well kept rooms and public areas with reliable housekeeping. A few noted issues such as stained linens, pests, or musty odors in corridors.

Related guest reviews

10

Tracy

29 Sept 2025

·

Stayed 1 night

Clean room, nice breakfast. Arrived at 1am after delayed flight very helpful

10

John

14 Oct 2025

·

Stayed 2 nights

Clean rooms and a nice breakfast

8

Andrew

20 Feb 2026

·

Stayed 2 nights

Clean hotel, friendly staff. Nice pool bar.

10

Douglas

29 May 2025

·

Stayed 1 night

The place was nice. Rooms are clean and well kept, the food was delicious and the hotel is safe. Staff is polite, overall exactly what you expect from a hotel, nothing wrong

10

Stephan

3 Jun 2025

·

Stayed 5 nights

Personal freundlich Hotelzimmer top Zustand und sauber Frühstück reichhaltig und lecker

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6

Trevor

16 Aug 2024

·

Stayed 1 night

Stayed for one night in Aug 2024. The staff are great. No problems checking in or checking out, the pool on the roof is beautiful. The only negative thing I would say if the hotel has a smell of mildew or mould.

6

Brittany

29 Sept 2025

·

Stayed 2 nights

The entrance of the hotel lobby was beautiful and clean, but the 11th floor that I stayed on had a smell when you come off the elevator; like rotten bananas. The beds were soft but when I laid down at night, it was like the bed spreads were infested with bed bugs. The sheets had a few stains on it and I noticed some bites on my legs the next day. I will not be back.

6

DéAnne

16 Aug 2023

·

Stayed 8 nights

It wasn't homely, the air wasn't smelling clean, it was musty from entering the hotel and heading straight to the room was no difference. The room wasn't cleaned properly but after they were made aware, the house cleaning attendant did a good job in making it smell and feel better (thanks to Rosa). Honestly, i would'nt go back there.

8

Fay

19 Oct 2025

·

Stayed 1 night

All the services were excellent from front desk to clean rooms and breakfast will recommend persons to stay at this hotel the experience was exceptional.

2

Jonathan

16 Aug 2024

·

Stayed 3 nights

The hotel had many cockroaches in my room. They gave me my room late

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Rooms

Rooms are spacious, modern and comfortable with good views and, for many, quiet stays. Recurring complaints include noisy or faulty A/C, lukewarm hot water, some worn mattresses or linens, dated TVs, and occasional spotty Wi-Fi.

Related guest reviews

10

Liz

7 Apr 2023

·

Stayed 1 night

We loved we could walk to a bunch of different restaurants in the area. It was in a great area in a neighbourhood close to a park. The room was very spacious and the bed really comfortable.

8

Ashlee

18 Aug 2025

·

Stayed 3 nights

Breakfast could improve with better quality of food. The beds are okay, but worn out and the sheet quality is low to be worn out.

8

Maciej

7 Nov 2024

·

Stayed 5 nights

I have only one complaint shower water was always slightly warmer that cold never warm enough for pleasurable shower

8

John

2 Jun 2024

·

Stayed 2 nights

Rooms are well decorated, modern, and very clean. However, bed linens and bathroom towels show wear and appear past their prime. One of the beds in my room had suspicious black dots on the fitted sheet. The beds are quite low to the floor and the mattress felt very worn out. Breakfast is very nice with some variety offered each day. Staff were friendly and helpful. TV is older and did not provide the ability to stream or an accessible HDMI port. At this price point, I would expected better.

10

Maho

7 Sept 2025

·

Stayed 2 nights

ホテル自体は古さを感じるのと、客室にメインとなる照明がないのは少しの不満点ですが、それを除けばとても良いホテルです。何より、どのスタッフも親切でした。立地も良いです。高層階をおすすめします。

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8

Sheila

1 Mar 2023

·

Stayed 3 nights

Water in the shower is not too hot.

6

Christen

28 Feb 2025

·

Stayed 1 night

Good central location in El Cangrejo, especially if you have kids. It's a two minute walk from a fantastic playground, and super easy to get an uber or taxi to get to other parts of the city. They hang out outside the hotel, so we never waiting more than 2 minutes. Front desk staff was super friendly and spoke fluent English and Spanish. Beds were comfortable and the rooms were spacious. However, we had no hot water for two of the three nights we stayed here (at start and end of trip), and the A/C was malfunctioning. First it was just very loud and making this weird whining sound when it cycled off. Then it just stopped cycling off altogether and our room was FREEZING by morning (about 60 degrees Farenheit!) Pool had great views, but was tiny and quite cold, which was unusual for our experience in Panama in general. Even my pool-loving 6 year old couldn't stay in more than a few minutes.

10

Gary

24 Dec 2024

·

Stayed 5 nights

Lovely hotel situated in a very safe area of panama , the hotel is a 10 minute walk from the nearest metro station which is safe , regular & very cheap to use Plenty of dining options close to the hotel Although theres a few bars nearby the area is fairly quiet The hotel is nice & modern All the staff were excellent with a special mention to isis & ceralyn ( think that was her name) on reception whose english & very helpful guidance was well recieved Good size room & lovely big comfortable bed Decent cable tv , good wifi connection but the shower was only lukewarm being the only negative

8

Nicholas

22 Jul 2024

·

Stayed 1 night

Nice breakfast spread. Walkable to convenience stores/supermarkets, restaurants. Spotty Wifi from hotel room.

10

Tatyana

30 Nov 2025

·

Stayed 1 night

It was really nice, cable tv pool closes at 7 or 8 I stayed on the 11th floor n the room was cold asf without AC lmao but overall the experience was great ….the view was something to look forward to

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Service

Service is widely described as friendly, professional and helpful across reception, housekeeping and breakfast staff. Some inconsistencies appear, including limited tourist assistance or VIP recognition, charges for early check-in, and a few reports of unhelpful or intrusive interactions.

Related guest reviews

8

Walter

21 Dec 2024

·

Stayed 3 nights

The pool was always packed with people for its size. No ones fault it just happened to be what was going on. Only thing I missed was a microwave in my room. The ladies at the front desk always went beyond to help me with everything they were wonderful. Isis is fantastic but its hard to not give all of them a great big thank you.

6

guillermo

18 Jul 2024

·

Stayed 2 nights

El hotel está ok pero me pardce que la zona no tanto. Alrededor está descuidado y no es turístico aunaue el metro queda cerca. El restaurante del hotel deja mucho que desear, el servicio es muy lento. La habitación y la cama fueron lo mejor. Sirvió para lo que es. Un viaje de negocios

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10

Felix

14 Apr 2025

·

Stayed 1 night

Amazing staff. Genuinely friendly and warm. I felt I arrived home. Very nice staff, I was delighted by their kind attention and they are all so well mannered. I will return.

10

Lea

18 Feb 2023

·

Stayed 1 night

Staff are helpful & friendly. Hotel is very nice & has good location. We liked the complimentary breakfast with variety of choices. We also enjoyed the rooftop swimming pool, where you can get a beautiful view of downtown Panama City. We arrived few hours early from our cruise but we were allowed early check in as soon as the room was ready without extra charge. This meant a great deal to us & we truly appreciate it. Will surely recommend this hotel to friends & family.

10

FERNANDA

9 Jan 2025

·

Stayed 3 nights

Foi incrivel Minha estadia, passamos apenas 3 dias,mas certeza que ficaria muito mais. Nesse periodo precisamos de auxilio medico para Minha filha de 5 anos, e os funcionários do hotel foram super solicitos. Recomento a todos!

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10

William

1 Apr 2025

·

Stayed 1 night

Great staff. Answered all of my questions

2

Delilah

5 Jul 2024

·

Stayed 1 night

Women opens door into my room at 9am asking when I will leave completely unsafe and terrible option to stay. Floors in guest room halls was a mess and filthy. Fake and disingenuous staff.

10

Fanny

18 Feb 2026

·

Stayed 6 nights

All great! The customer service exceptional. Sooo friendly!! Thank you for the great customer. The breakfast needs little variety.

8

Fernanda

16 Nov 2025

·

Stayed 2 nights

The hotel service is excellent, the staff are kind. However, it's not a hotel dedicated to tourism, but rather to business trips. I say this because when I asked for tourist information, I didn't receive much guidance (I was in Panama City on a holiday - Separation Day (November 3rd), many streets were closed, many attractions were shut down, etc.). When I inquired about the ease of requesting a taxi to the airport early in the morning, I was advised that it would be better to book an Uber. But on the day of departure, there was a taxi at the hotel door offering rides. I don't know if this is common, but that's what happened. Furthermore, I arrived before check-in time, the room was already available, and yet I was charged for early check-in. I understand the practice, but it would have been nice to have this courtesy, especially in my case as I was checking out well before the scheduled time (one thing would have compensated for the other). Otherwise, the accommodations are comfortable and clean. The hotel is well located, the common areas are great, and the staff are very attentive.

8

Claire

7 Dec 2025

·

Stayed 1 night

Un gros PLUS : le personnel de la réception, plus qu'aimable, serviable au possible.

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Location

Walkable El Cangrejo location near restaurants, bars and the metro makes getting around easy, and many felt safe. A few guests disliked the immediate surroundings or some street noise.

Related guest reviews

10

Peter

23 Feb 2025

·

Stayed 2 nights

Great location 10 minute walk from Metro. Safe area, lots of restaurants. Good clean modern rooms. All facilities worked well. Very good breakfast buffet. Excellent rooftop pool, restaurant and bar with amazing views. Friendly, efficient and competent reception staff.

10

Corrado

26 Jun 2025

·

Stayed 4 nights

This hotel has a good location, with many options to eat. The staff is very nice and friendly

8

Marianne

25 Oct 2022

·

Stayed 1 night

I stayed at this hotel just one night prior to flying out of Panama. It was clean and the staff is lovely. The major concern I had is that there was an American couple in the hallway (or at least sounded that close) yelling at each other for hours. However, when I contacted the front desk they came to the floor and told me to be quiet. It has a cute rooftop restaurant and a tiny pool. The area around the hotel did not look great. As a single female, I would not walk around by myself. I was in an Airbnb in another part of town and did not feel this way. It was totally fine for one night. Overall, great staff and a cute hotel!

8

Patricio

29 Apr 2025

·

Stayed 4 nights

Good hotel for the price. Well located.

10

Leiloni

1 Aug 2025

·

Stayed 1 night

Enjoy the vibe of Via Argentina with numerous restaurants within walking distance

10

Patricia

25 Sept 2024

·

Stayed 2 nights

Nice hotel, easy walk to via Argentina

10

Orlando

21 Aug 2023

·

Stayed 4 nights

The hotel is located in a very safe, modern location surrounded by buildings and many dinning and shopping options, also there is a park very close by. Check in and check out was a breeze, the room was well equipped and clean. All the facilities seemed well upkept. The hotel staff was very professional and friendly. Breakfast was very good with many options to choose from. The only inconvenience I had was that the hotel street flooded due to heavy rains and there was no way in our out from the hotel, this only lasted 1-2 hours after the rains passed.

10

Gary

24 Dec 2024

·

Stayed 5 nights

Lovely hotel situated in a very safe area of panama , the hotel is a 10 minute walk from the nearest metro station which is safe , regular & very cheap to use Plenty of dining options close to the hotel Although theres a few bars nearby the area is fairly quiet The hotel is nice & modern All the staff were excellent with a special mention to isis & ceralyn ( think that was her name) on reception whose english & very helpful guidance was well recieved Good size room & lovely big comfortable bed Decent cable tv , good wifi connection but the shower was only lukewarm being the only negative

10

EDGAR

4 Oct 2025

·

Stayed 2 nights

Muy buena ubicación, cerca de todo, solo un poco de tráfico

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10

Enos

24 Dec 2025

·

Stayed 14 nights

The location of this hotel in the El Congrejo neighborhood is a standout feature. The hotel is quiet but located in an area with many restaurants and bars in a very walk-able area.

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Dining

Breakfast is frequently praised as good and varied, and the rooftop restaurant and bar are enjoyed. Others found breakfast basic or bland and wished for more choice.

Related guest reviews

10

John

14 Oct 2025

·

Stayed 2 nights

Clean rooms and a nice breakfast

8

Oscar

31 Oct 2025

·

Stayed 3 nights

Staff was super, great location near park and really good restaurants. Breakfast was mediocre.

8

Karl

27 Jan 2025

·

Stayed 1 night

I have stayed here many times of the years and the hotel offers a good breakfast in the mornings and has a very reasonable roof top restaurant for dinners.

8

Rudy

6 Mar 2025

·

Stayed 2 nights

Hôtel très sympathique là aussi idéalement situé. Piscine sur les toits donnant une vue imprenable sur Panama City. Petit déjeuner très agréable avec des fruits frais notamment. L'ambiance de l'hôtel est chaleureuse et le personnel est très sympathique.

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8

Kevin

27 Aug 2025

·

Stayed 7 nights

We asked for an upgrade to our room and they gave us the top floor on a corner for some excellent views!!! We ate breakfast buffet for seven days and all seven days was different food types. Honestly I was looking for the bacon a second day but all different meats were delicious.

10

Marvin

15 Sept 2025

·

Stayed 3 nights

This was our second stay at Zen. Great hotel, great food, friendly staff, wonderful views and eclectic neighborhood. Love it. Highly recommend.

10

Delia

13 Jun 2025

·

Stayed 1 night

LO UNICO MALO FUE EL DESAYUNO NO HABIA BUENA OPCIONES

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10

Angel

17 Aug 2025

·

Stayed 5 nights

Great hotel in an optimal location. él Cangrejo is the place to be when in Panama City. Next to restaurants, coffee shops and a few taprooms as well. Great rooftop pool and gym with fantastic views of the city skyline. Breakfast is okay but okay it was included in the price so not a big deal. I would definitely come back to Beat Western Zen.

10

Davi

17 Jan 2026

·

Stayed 2 nights

Café da manhã muito bom e completo Tem uma fartura Com certeza se tivi Outra oportunidade de vir ao Panamá com certeza farei reserva aqui novamente

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10

John

18 Sept 2025

·

Stayed 3 nights

Excellent breakfast. Good price for a very comfortable hotel. Reception staff are very helpful.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $140	2 $93	3 $91	4 $93	5 $93	6 $95	7 $95
8 $93	9 $93	10 $93	11 $93	12 $93	13 $93	14 $93
15 $93	16 $124	17	18 $98	19 $98	20 $93	21 $93
22 $93	23 $93	24 $93	25 $93	26 $93	27 $93	28 $93
29 $93	30 $93

Best Western Plus Panama Zen Hotel

Prices for Best Western Plus Panama Zen Hotel

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Suite, 1 King Bed

Standard Room, 2 Twin Beds

Guest reviews of Best Western Plus Panama Zen Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Plus Panama Zen Hotel

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27 $94	28 $92	29	30	31