Name: The Westin Austin Downtown
Address: 310 East 5th Street, Waller Creek District, Austin, Texas, United States of America, Austin, Travis County, US
Price range: US$332–US$2,107 per night
Rating: 8.1

What guests think

At The Westin Austin Downtown, travellers praise the central location near Sixth Street, friendly staff, and a lively rooftop pool and bar, while recurring drawbacks include expensive valet-only parking, occasional cleanliness and maintenance issues, and nighttime noise from nearby venues.

Many enjoy the views and atmosphere on the rooftop, though the pool is small, can get crowded, and seating is sometimes limited by outside day-pass guests. Dining feedback is mixed: the on-site restaurant earns praise when open, but there have been renovation closures, limited room service hours, and higher drink prices. Several reviews mention visible homelessness nearby and suggest extra caution at night. Overall, expect a modern, central base best for travelers prioritizing walkable nightlife over quiet or budget parking.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The rooftop pool and bar are popular for views and vibes, but the pool is small, often crowded, and seating can be limited by day-pass guests. Parking is valet-only, typically expensive and sometimes slow; EV charging is via valet only.

Related guest reviews

8

Latasha

6 May 2024

·

Stayed 1 night

Excellent property in great location. Only had an issue with valet parking (25-30 minutes to retrieve my vehicle)

10

Cheryl

5 Oct 2025

·

Stayed 1 night

Lovely hotel and so close to everything. Great roof top pool.

8

Benito

7 Jul 2024

·

Stayed 2 nights

Stay was great only issue was pool area with azul rooftop space gets limited fast guest should have overall pool area

10

Jennifer

9 Oct 2023

·

Stayed 1 night

Great stay, only downside is there is no self parking so forced to pay $59 for valet.

4

Carl

7 Aug 2025

·

Stayed 1 night

Buyer beware… there is no parking onsite and it is a valet only site. Overnight rate for one day is 80 dollars and 22 dollars for an hour. We did not expect this upon arrival. The only other parking is in a garage a few blocks away. Won’t be staying here again for this exact reason.

8

lynne

10 May 2023

·

Stayed 4 nights

Hotel was great with a few minor comments. Housekeeping was erratic. One day we were gone most of the day, and when we came back at 4 pm, we had to ask to have our room made up. Another day they started knocking on our door for service at 8 am, ( the day we were checking out,) and knocked 2 more times before 10 am. One big complaint is the rooftop pool. It is a really cool bar and restaurant with GREAT service. However, they sell day passes to people not staying at the hotel, so there was no room or open chairs for us to enjoy the pool. Sucks for guests.

10

Diana

21 Jun 2023

·

Stayed 1 night

Friendly staff! Easy check in and Valet very attentive as well! Beautiful rooftop pool with great views!

10

Matthew

17 Apr 2025

·

Stayed 4 nights

Hotel was clean and staff were friendly. Rooftop pool was on the smaller side, but the overall experience up there was very nice. Plenty of seating away from the pool if you just wanted to enjoy the view from the 20th floor.

8

Andrew

9 Sept 2024

·

Stayed 1 night

There is not 24/7 room service. This was very disappointing, because that was one thing we specifically wanted. Also, the “electric vehicle charging” is only for Valet and cost over $60. Hotels.com needs to be more accurate.

10

keith

3 Aug 2025

·

Stayed 2 nights

Was excellent , the pool is smaller than the pictures show. but overall great stay

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Cleanliness

Many guests found the hotel and rooms clean, but feedback is inconsistent. Repeated issues include pet hair or stains on bedding, lingering odors, pests, and bathrooms or showers not properly cleaned.

Related guest reviews

2

Jake

2 Aug 2024

·

Stayed 1 night

Roaches and filthy old hotel

6

Eden

3 Jul 2025

·

Stayed 1 night

The condition of the property was disappointing considering it was a Westin. Bed was very creaky, bathroom shower had a crack in the floor. Shower door broken so water leaked outside. Toilet was finicky to flush.

6

JENNIFER

26 May 2025

·

Stayed 1 night

Not very clean for a highly regarded hotel. We found a bug in our bathroom. Bathrooms by the rooftop pool stank, dirty. Mattress not too comfortable. Booked if for the rooftop pool pictures we saw on the Internet but in person the size was an oversized hot tub. So lame . It is our fault we didn’t know that this hotel is more an adult stay and not very kid friendly. Scantily clad bathing suits showing big butts and almost naked. Needless to say we didn’t enjoy any amenities. Valet is $67 . I guess not shocking for Austin; but it wasn’t worth the money . The only good thing about it is it’s downtown and can walk to most restaurants .

8

Ricky

12 Apr 2024

·

Stayed 2 nights

My room had an excellent view. But the shower leaked water all over the floor. It wasn't caulked property, Im surprised it was undone this way. The toilet was very noisy.

4

Hector

26 Jun 2023

·

Stayed 1 night

Overall great location and hotel as expected but room quite disappointed. Gave list to front desk so hopefully they can improve... 1. Shower door didn't close so water kept coming out 2. No shower gel 3. Sink all clogged up 4. Shower wall full of hair Hopefully they can improve from here but not sure if we will be staying again here.

10

Marlene

29 Jul 2025

·

Stayed 3 nights

Nice, clean hotel.

4

Stephanie

21 Feb 2023

·

Stayed 3 nights

We had a very lack luster stay, I’m not the kind to usually comment. It just did not feel the level of clean I’m used to. It had stains on the sheets, the mattress was in gross condition. Shower didn’t feel clean. Toilet paper was bad quality. We had problems with the toilet the whole time and it took forever to get a plunger. Called 3 times and waited hours. It just felt cheap for a Westin. We didn’t make a stink we were only there for 3 nights. But it wasn’t that great, sorry Westin.

6

Ariana

5 Jun 2023

·

Stayed 3 nights

Not the quality I’d expect from a Westin but okay. For the price I was expecting the rooms to be a little nicer. There were some fine details of cleaning that were missed (spots on the walls in the bathroom, hair in the bed, fingerprints). The pillows and bed were not to my liking comfort wise. Good location, nice lobby. Cute rooftop pool but it’s a lot less grand than the pictures come off.

2

Khamhou

1 Sept 2025

·

Stayed 2 nights

The beds were full of dog hair. My wife and Daughter is allergic to certain dogs and instantly got itchy and turn red and had to take a Benadryl. There was also a couple brown stains on the blanket and when we lifted up the blanket there was human hair too. The bed was nicely made but it seemed like they didn’t even change the sheets or blankets. The towels also had a smell to them. Front desk was nice enough to cancel our stay! When we was checking out we waited for an hour to get our car from the vallet as it was super busy.

10

Cesar

4 Aug 2025

·

Stayed 1 night

Very clean

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Rooms

Rooms are generally comfortable with good views, but several guests reported dated elements and maintenance problems such as leaky or misaligned shower doors, weak A/C, and finicky toilets or TVs. Some also noted hallway or nightlife noise.

Related guest reviews

6

steve

15 Jul 2023

·

Stayed 1 night

As a travel agent I check hotels out for Orbits…, Your beds were not as heavenly as you say… hard as the RIu beds in Cancun…. Well not stay here again ….. going to the Fairmont tonight to see if they are better

10

Patricia

25 Jun 2023

·

Stayed 3 nights

The only draw back was hearing the loud music, until the early morning hours, from whatever venue was nearby.

8

Cash

20 Jun 2024

·

Stayed 1 night

The only gripe we have is the Air conditioner couldn’t get cold enough and the bathroom door had no way to lock

6

Steven

4 Aug 2025

·

Stayed 2 nights

The room was nice. The TV in my room though would go off & on while I was trying to watch movies. The shower door didn’t close properly and water would spill out on to the floor. Hotel was in walking distance to a lot of food options and bars. One of the waitresses (Sabrina) at Azul pool bar was a little rude towards the end. She didn’t like that my friends didn’t vote for her for some contest and stopped serving us after making a snark comment to me. Other than those few things, it was an ok time. -Steven

6

Tracy

24 Sept 2024

·

Stayed 1 night

It seemed more dated overall than other Westin properties I’ve stayed in. The bed was of course amazing! The bathroom was meh.

10

Teresa

30 Apr 2025

·

Stayed 1 night

The only thing subpar that I can say about our stay is that the reservation was not showing up in their system, even though I had the Expedia confirmation number. It took us about 45 minutes to finally get the key to the last room they had. Westin did give us free breakfast passes to use the next morning as an apology for the room delay. Once we got to the room, my daughter had to do a video room tour. LOL. It was very spacious, and the view was great. It had all the comforts...big fluffy comforters, mini fridge, microwave, rain head shower, coffee maker, etc. We will definitely be staying here again!

4

Jimmy

12 Mar 2024

·

Stayed 1 night

There was a beeping noise all night in the hallway and I couldn't sleep all night. Super annoyin g

10

Kathleen

16 Apr 2025

·

Stayed 1 night

The bed was not as comfortable as I have experienced in other Weston hotels.

8

BETH

30 May 2023

·

Stayed 2 nights

I found my room to be very comfortable with a great bathroom and shower. The rooftop bar and pool were fun but was definitely a place for hot singles. The hotel is located right in front of South Congress which I know realized is a whole row of bars. So I was definitely in the middle of the party, lol! So if that is something you're looking for then this hotel is for you. I will note that my room was quiet given how close I was to the nightlife.

8

Amanda

16 Mar 2025

·

Stayed 2 nights

Very convenient to 6th street. Rooftop bar very nice, but not a full bar so drinks were limited. No microwave in room which was disappointing since I had brought leftovers with me. Restroom door didnt have a lock, only sliding door. Room was supposed to be soundproof, but I could still hear people talking in the hallway. Valet parking was $69 a night so I paid $140 for 2 days for parking. Overall nice hotel, but probably won't stay there again.

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Service

Staff is frequently described as friendly, helpful, and professional, with standout front-desk interactions. However, recurring complaints cite slow or disorganized valet, occasional check-in delays, housekeeping timing lapses, and a few rude encounters.

Related guest reviews

10

Luke

19 May 2025

·

Stayed 1 night

The two night ladies that worked the front desk on Friday, May 16th, were exceptional. Very friendly, helpful, and made our stay more enjoyable. One of their names was Lydia and I cannot remember the other ladies name but they were fantastic.

10

Melissa

31 Aug 2023

·

Stayed 1 night

Housekeeper did not knock and walked in unannounced about 30mins after we had checked in.

6

Ryan

27 Nov 2023

·

Stayed 3 nights

Valet service was expensive and terrible. 30 minute waits to get your car and 15 minute waits to drop off your car and rude valet staff. Would only stay here again if I didn’t have a car.

6

Priscilla

19 Apr 2025

·

Stayed 1 night

We went as a party of couples to celebrate my girlfriend‘s birthday. We ended up booking three rooms. One room was overcharged. The second room was not the room booked and given and our room the third, which should’ve been ready by 3 PM was not given to us till almost 8 o’clock in the evening. In the end, they apologized only gave us free valet for the time being no apologies no sincerity, and that the fact that they overbooked and made a complete human error on their end and we all left completely dissatisfied considering the amount of money we paid to stay there.

4

Linda

14 Apr 2024

·

Stayed 3 nights

This hotel is over priced for the type of room and service specifically housekeeping (no service one day and very late the other).

10

Jay

4 Sept 2023

·

Stayed 1 night

The front desk manager, Aaron, was so helpful and even though when we arrived to drop our bag off and everyone was checking out at noon and the lobby was super busy, he still gave us his upmost attention and was professional and amazing at his job, never flustered. He made us feel very special and valued. This hotel is soo lovely! The rooftop bar and pool are fabulous! All the staff we met were great and nothing was too much trouble. All kudos goes to Brennan in the bar, he had the best customer service I’ve ever experienced. 5 stars plus to him!! This hotel is wonderful, great location and walkable to bars, restaurants etc. They have happy hour 3pm to 6pm - £5 glass of wine, £5 draft beers! Plus other deals (can’t remember them all!) you won’t be disappointed!!

10

Don

25 Aug 2025

·

Stayed 2 nights

Cindy at check in was the best! She was patient, helpful and very informative about the area. She is a keeper.

2

Estfanos

16 Feb 2025

·

Stayed 1 night

I checked in 3:00 pm but i got room around 5:pm worst service

2

Ivan

8 Apr 2025

·

Stayed 2 nights

Night time valet was horrible , front desk was rude and there was a language barrier I asked questions in English and would just get answered “yes yes”

10

Kim

28 Mar 2025

·

Stayed 2 nights

Customer service was excellent in all areas of the hotel

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Location

Central downtown location steps from Sixth Street, restaurants, and the convention center; very walkable. Some guests mention late-night noise and visible homelessness in the area.

Related guest reviews

8

Deborah

17 Feb 2025

·

Stayed 4 nights

It was a lovely hotel with lots of cool things to do in the area. There was, however, a population of transients that for a reason I cannot explain made it somehow to feel a bit unsafer.

10

John

5 Dec 2023

·

Stayed 4 nights

The Westin is in a great location...close to the Austin Convention Center and a block away from 6th Streeet. Tons of restaurants and night life nearby. The staff were friendly and helpful. My room was clean and met my expectations relative to the Westin brand.

10

David

2 Dec 2024

·

Stayed 2 nights

Great spot. Great location. Great rooftop patio/pool/bar. Only issue was the noise at night from the surrounding bars. But nothing you can do.

10

Julie

10 Apr 2025

·

Stayed 3 nights

I attended a conference in Austin. The hotel is centrally located and I only walked 3 blocks to the conference. I felt safe, the streets are semi-clean, but the hotel provided a great location for my stay. I would definitely stay there again!

10

Helen

18 Nov 2024

·

Stayed 3 nights

Convenient to restaurants and nightlife.

10

Christine

15 Aug 2025

·

Stayed 1 night

Great location close to 6th street bars and nightlife but far enough off the busy roads to feel private.

6

Gail

5 Jul 2024

·

Stayed 4 nights

The Westin is within easy walking distance to the Austin convention center. The room and lobby was clean and modern. There are hotel employees stationed at the entrance to the hotel. There are drop off zones for the various ride services in front of hotel. When I was there, multiple unhoused people were living and sleeping nearby on E. 5th and surrounding streets. I did not feel safe to walk alone in the area after dark.

10

Rebecca

23 Feb 2024

·

Stayed 3 nights

It’s a great location and the hotel was nice and comfortable. Staff were friendly and it was an easy walk to most places. Great stay!

10

Andrea

11 Mar 2025

·

Stayed 2 nights

Very close to Congress and 6th street

6

Holly

9 Jun 2025

·

Stayed 1 night

The hotel is lovely until you go outside. Sidewalks are dirty, lots of homeless and slumy alley view from our room.

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Dining

Dining is mixed: Stella San Jac and the rooftop bar get praise, but the restaurant has been closed for renovations at times, room service hours are limited, and drink prices can be high.

Related guest reviews

10

Jennifer

7 Aug 2023

·

Stayed 1 night

Great location for all the adventures on 6th street. Walkable. The Stella San Jac restaurant on the property offers excellent food. There's valet parking for about $60/day.

10

Heather

2 Feb 2024

·

Stayed 3 nights

This hotel is very nice and the beds are so comfortable. The lobby staff is attentive and we appreciated the champagne upon arrival. The restaurant is good, although we wished that room service was available late night (it ends at 10pm or 11pm). We loved that the food trucks are right around the corner and open almost all day/night. The hotel location is great for getting to 6th street and it's an easy walk to the capitol building. All in all a good stay.

8

Kristi

17 Nov 2024

·

Stayed 1 night

We had a great evening. The room was clean and comfortable, but we were woken up by two or three different parties coming in between 1-3 am and the breakfast was just ok. There were really limited options for dairy-free, light and kids.

8

Thomas

29 Jul 2025

·

Stayed 6 nights

I have stayed at Westins for 20 years - all are among the best, most consistent experiences that you'll find. Not this one. Restaurant is closed for renovations; temporary lobby bar with drinks that were ridiculously expensive. I will say that the people who work there, particularly the valets, were extraordinarily nice. I would not stay there again (and I love Westin Hotels).

10

Charline

28 May 2025

·

Stayed 2 nights

Beautiful and Relaxing get away! Customer Service was excellent! Food was really good!

10

Laurent

12 Aug 2025

·

Stayed 3 nights

Unfortunately the restaurant was closed due to renovation. And so the environment to eat in the hotel was not at the level expected for this type of hotel.

8

Bernd

6 Jul 2024

·

Stayed 4 nights

The incredibly attentative and motivated and friend staff makes all the difference and Stella is a great spot for breakfast, lunch or happy hour

8

Barry

8 Jul 2024

·

Stayed 3 nights

Nice hotel within walking distance to restaurants. Parking at the hotel was very expensive, so we opted for one of the public garages a block or so away for about half the price. There is no porte cochere or entry signage at the hotel, so where to park and go during check-in was confusing. We opted for breakfast at the hotel's restaurant for an extra fee. Service and food was good. Hotel room was comfortable and quiet. Housekeeping service very good.

8

Amanda

16 Mar 2025

·

Stayed 2 nights

Very convenient to 6th street. Rooftop bar very nice, but not a full bar so drinks were limited. No microwave in room which was disappointing since I had brought leftovers with me. Restroom door didnt have a lock, only sliding door. Room was supposed to be soundproof, but I could still hear people talking in the hallway. Valet parking was $69 a night so I paid $140 for 2 days for parking. Overall nice hotel, but probably won't stay there again.

10

Pascal

11 Aug 2025

·

Stayed 4 nights

Very close to the downtown so lot of food options around, same thing for the visit. Only inconvenience was the fact that the restaurant in the hotel was closed for work.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$325
February	US$409
March	US$503
April	US$428
May	US$377
June	US$298
July	US$237
August	US$249
September	US$379
October	US$474
November	US$345
December	US$241

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $512	17 $421	18 $472	19 $474
20 $332	21 $416	22 $792	23 $638	24 $409	25 $418	26 $418
27 $350	28 $659	29 $2,107	30 $630

Su	Mo	Tu	We	Th	Fr	Sa
				1 $518	2 $415	3 $432
4 $415	5 $529	6 $692	7 $518	8 $481	9 $424	10 $419
11 $435	12 $553	13 $567	14 $572	15 $540	16 $621	17 $621
18 $413	19 $518	20 $685	21 $685	22 $1,250	23	24
25 $1,276	26 $538	27 $575	28 $577	29 $499	30 $476	31 $462

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

King Room Hearing Accessible

Large Queen Room with Two Queen Beds

Queen Room with Two Queen Beds Hearing Accessible

Large Corner King Room

King Room City View- Hearing Accessible

Deluxe King Room

Large King Room with City View Mobility Hearing Accessible with Tub

King Room

Queen Room with Two Queen Beds and Adapted Tub Mobility and Hearing Accessible

Large King Room

King Room with Roll-In Shower Mobility and Hearing Accessible

King Room with Adapted Tub Mobility and Hearing Accessible

One-Bedroom Corner King Suite

Larger Guest Room, 1 King, City View

Queen Room with Two Queen Beds

Large Queen Room with Two Queen Beds and Adapted Tub Mobility and Hearing Accessible

Guest reviews

Very good

Who stays here?

What guests think

Property policies

FAQs about The Westin Austin Downtown

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Prices for upcoming dates