Is parking available at the hotel?

Parking is available on-site and includes covered valet parking for a fee of USD 35.00 per day, which offers in/out privileges. A deposit of USD 50.00 per night is also required.

What type of breakfast is offered and what are the serving hours?

A complimentary self-serve breakfast is served daily, providing a variety of options to start the day.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of USD 100 per accommodation, per stay, up to a maximum of USD 300 per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The hotel offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on room accessibility should be confirmed directly with the hotel.

What is the hotel's location in relation to key landmarks?

The hotel is located in Houston's Greater Uptown area, just a 1-minute drive from Westheimer Road and 8 minutes from Rice University. Notable nearby attractions include The Galleria (0.4 km), Gerald D. Hines Waterwall Park (0.8 km), and MD Anderson Cancer Center (6.6 mi).

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool, which is seasonal. Guests can enjoy the pool during operational hours.

Are children allowed to stay at the hotel?

Children are welcome at the hotel, and kids can stay for free up to a minimum age of 21.

What are the policies regarding extra beds and cribs?

The hotel offers cribs and rollaway beds, but availability may vary. An advance request is required, and additional charges may apply.

Hyatt Place Houston Galleria Hotel

Average nightly price at Hyatt Place Houston Galleria by month, last 12 months (USD)
Month	Average price
January	US$119
February	US$153
March	US$202
April	US$160
May	US$176
June	US$170
July	US$126
August	US$103
September	US$111
October	US$149
November	US$142
December	US$113

What guests think

At Hyatt Place Houston Galleria, reviewers frequently praise the walkable Galleria-area location, generally friendly staff, and clean, comfortable rooms, while recurring drawbacks include mandatory valet-only parking with fees and delays, slow or unreliable elevators, and occasionally small or closed pool.

Breakfast is often appreciated, though several guests found the options bland or the area crowded. Rooms are frequently spacious and comfortable, but some feel dated and a number of reviews cite noisy or weak air conditioning and other minor maintenance issues. Overall, it suits travelers seeking a convenient Galleria base with solid value despite some operational trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Valet-only parking with a daily fee is common and often slow at peak times; several guests disliked the policy. Elevators can be slow or out of service, and the small indoor pool has occasional closures; the gym is described as decent.

Related guest reviews

6

Stephanie

28 Mar 2025

·

Stayed 2 nights

It took a long time to get checked in due to the front desk lady put me into someone else’s room and the key did not work. Asked the receptionist to come upstairs to see what is going on and finally realized they made mistake the room. The printer was not working we basically booked this hotel specifically to use the printer but made it difficult not having the necessary work space to print papers.

6

Alvin

24 Jun 2023

·

Stayed 1 night

Pool was not working whole time we were there. No advance notice. Did not disclose $30 night parking fee

8

Travis

13 Jun 2025

·

Stayed 1 night

Had a good stay. Staff was excellent! Not super happy that the parking was mandatory valet and that was not stated on the listing when I booked, but overall it was a good stay.

6

Ryan

29 Jul 2025

·

Stayed 2 nights

Everything was great only a couple call outs Elevator speed (takes forever it’s only 10 floors) Breakfast selection Pool size Everything else great !!

6

Alvin

3 Jul 2023

·

Stayed 3 nights

Property was in a great location. Right next to the Galleria. The only issue was that the pool was not working for a week. The hotel solution was to use the pool at the hotel next door. I just wish this was told in advance, because I would have changed where I stayed

10

Asia

7 Aug 2025

·

Stayed 3 nights

During our stay there was a bit of construction which was kind of inconvenient. The hotel is very pretty and the staff are nice. We were having some trouble with getting our luggage up and down due to limited luggage carts. The valet was nice. I do wish the pool had a view but i do like that its indoor.

6

Tuong

10 Aug 2025

·

Stayed 1 night

The mandatory valet parking is horrible! Waiting over 45 to get our car. Slow and incompetent. Just charge a parking fee and let customers park themselves.

8

Isamu M

7 Jul 2025

·

Stayed 3 nights

The staff were excellent. However, there could be a different system for guests with vehicles instead of making everyone use the valet service. The parking lot stayed 80% empty while my stay and it is either a miss management of facilities or a policy that is not being implemented.

6

Diane

20 Aug 2025

·

Stayed 1 night

The day after i booked my room, I was contacted by email and was told that they ONLY have valet parking available and the price was $33. This hotel is not set up like other hotels that have an entrance where you can park and go inside to register. It's at a very bad location and conveniently for the owners, the only way to get in and park is where the valet is. It was so disorganized upon checking out. People leaving had to wait on other people who's cars had been brought out. The hotel was nice inside, however, the main reason I booked it was because it had a stand alone shower in the photos for this particular room. In reality, it had a bathtub with no shower hose. I'm handicapped so I can't get inside a bathtub. The breakfast was free, but unfortunately, the eggs were horrible, and the bacon was not the kind one would expect from the Hyatt. The waffles smelled like smoke and like they were burned. Same problem with the tater tots. I threw it all away because I couldn't eat it. It was a total disappointment and I fully regret booking this place. It's not what I would ever expect from a Hyatt.

6

Theresa

23 Sept 2024

·

Stayed 3 nights

Check in & check out went well. The breakfast was pretty good. The room was quiet. It’s in a good location a few blocks from the shopping mall. One of the two elevators wasn’t working during my stay there which resulted in frustrated customers. Overall, it was a decent stay.

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Cleanliness

Feedback is mixed: numerous reviews highlight very clean rooms and well-kept spaces, while others mention stained carpets or sofas, bathroom grime or mold, and inconsistent housekeeping.

Related guest reviews

10

Willetta

30 Sept 2025

·

Stayed 2 nights

Staff very hospitable, property well kept and room very clean. Housekeeping did wonderful job and promptly responded to requests.

6

Latasha R.

18 Jul 2024

·

Stayed 2 nights

The carpet in the room was stained and there was a roach in the bathroom of the room

4

Liudmila

29 Jul 2025

·

Stayed 2 nights

Stayed here for a couple of nights on a business trip. The room was okay—some minor damage in the shower, loud plumbing, and minor stained furniture and carpet. The breakfast lounge was a disappointment. Tables were dirty (guests were wiping them down themselves), baby chairs weren’t clean, and surprisingly, a homeless person came in and seemed to know the area well. Security was called, but it didn’t seem to bother anyone, front desk etc which made it feel unsafe. Overall, the stay was just okay, but the safety needs serious attention.

10

Tiffany

10 Jun 2023

·

Stayed 3 nights

We had a wonderful stay. The room was clean and neat. The area is very quiet. The breakfast could have been better but our overall stay was great. I would stay here again.

6

Erin

2 Jun 2025

·

Stayed 3 nights

Stained carpet, dirty sofa, nasty bathroom tile

4

John

25 Nov 2024

·

Stayed 1 night

Room was dirty, toe nail clippings were found by sofa.

6

India

19 Jun 2025

·

Stayed 1 night

My room dirty. Hand prints on wall and old food on the desk. Bed was not comfortable and room did not get cold.

10

kierra

1 Nov 2025

·

Stayed 2 nights

Clean room and friendly staff

6

Alexandria

5 Dec 2022

·

Stayed 19,330 nights

I’ve stayed at this property twice in 2 years. The hotel itself is great. However, I give the cleanliness of the bathrooms a 3/5. I used shower shoes in the shower during my entire stay because the shower wasn’t the cleanest and needs regrouting. Upon arriving to my room there were stains/residue on the sink from the previous guest and there was black mold around the lining of the sink. Their bathrooms seriously need bleach and a good cleaning.

4

Tisha

31 Jul 2025

·

Stayed 2 nights

So many stains on the floor and sofa. I’d normally complain but we were tired and only there for 2 nights.

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Rooms

Many describe rooms as spacious and comfortable. Others report dated furnishings, noisy or weak AC, and minor maintenance issues, with some noting the lack of in-room microwaves or safes.

Related guest reviews

8

Alicia

31 Jul 2023

·

Stayed 2 nights

Bed were not comfortable

4

Joseph

13 Jun 2025

·

Stayed 5 nights

Noisy air conditioner right in front of bed. Cheap flat crappy uncomfortable pillows. Stained sofa and rug.

8

Mauricio

28 Aug 2025

·

Stayed 1 night

A bit old but convenient, spacious rooms

10

DANIEL ARNAL

23 Aug 2025

·

Stayed 3 nights

Great attitude of all the staff. Spacious rooms. We appreciated the extra sofa with a teenager. Gym, breakfast, front desk all very convenient. They even held our bags after check out for our late flight!

10

Robert

16 Sept 2025

·

Stayed 2 nights

Hotel is great but a little tired. Sofa that could either be repaired or replaced in general for things looks touch shabby but still a good study

6

JAMES

14 May 2025

·

Stayed 2 nights

Clean and accessible property. Air conditioner was too loud. Room did not cool evenly. Bed was uncomfortable.

6

Mauricio

27 Aug 2025

·

Stayed 1 night

Rooms are very spacious but hotel is a bit old, needs a renovation

10

Olga

21 Jun 2025

·

Stayed 1 night

The room was clean, modern, and comfortable. Staff were friendly and helpful throughout my stay. The complimentary breakfast was a nice bonus, and the workspace in the room made it easy to stay productive. Would definitely stay here again for business or leisure.

2

Stephanie

12 Sept 2025

·

Stayed 2 nights

The AC was not working it went up to 78 degrees in super hot weather

10

Muhammad

20 Jul 2025

·

Stayed 1 night

The staff here are so friendly and the location is great. The rooms are mediocre with

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Service

Staff are often friendly, helpful, and responsive. However, multiple reviews cite rude or unhelpful interactions, delayed or understaffed check-in, overbooking or room-readiness issues, and poor handling of special needs or valet incidents.

Related guest reviews

2

Jodi

18 Jul 2025

·

Stayed 1 night

I booked a room that was able to sleep 6 people. Two queen sized beds and a double pull out from the couch. When we got there, I was told that they over booked our room and they were sending us to the Hyatt Regency instead. We had to stand in line again to get our car out of valet. We went to the Hyatt Regency, checked in and went to the room. There were only two queen sized beds. Only enough room for four people. I had already paid over $200 for the room at the Hyatt Place. I was told at the Hyatt Regency I would have to purchase another room at a discounted price to sleep the 6 people that I had already paid for, or they could refund my money and go elsewhere. We had already wasted over two hours with this run around. I decided to take the refund and go somewhere else. Needless to say, I’m still waiting for my refund and my daughter’s 14 birthday was ruined. Worst experience ever. The front desk people at the Hyatt Place were extremely rude. The people at the Hyatt Regency were very nice.

10

Scarlett

1 Sept 2025

·

Stayed 3 nights

The general manager, Queenie was such an amazing person to deal with. She was very helpful informative and helped us accommodate when our flight was delayed. Thank you so much. We will definitely be coming back!

2

Marissa

2 Sept 2025

·

Stayed 1 night

We had the worst experience where the valet driver got upset with us hit our vehicle and damage our door. And the employees allowed him to continue working so we checked out of hotel we hadn’t even been in our room but 10 min

10

Willetta

30 Sept 2025

·

Stayed 2 nights

Staff very hospitable, property well kept and room very clean. Housekeeping did wonderful job and promptly responded to requests.

6

Courtney

2 Sept 2025

·

Stayed 5 nights

I came to Houston to have surgery after my recent cancer diagnosis. I planned on recovering at Hyatt Place a couple of days afterwards. We expressed to the front office staff during check-in that I would need a wheelchair after having surgery on Wednesday. The staff assured me that they had a wheelchair in the storage closet and all i’d have to do is ask the valet to call and ask someone to bring it down for us. When we arrived to the hotel after surgery, we were told that another guest took the wheelchair to go SHOPPING. I couldn’t walk to our hotel room so soon after surgery because the hotel allowed another guest to take their only wheelchair off the hotel property to go SHOPPING. Even after alerting the front desk of our need for it during check in 2 days before. We then had to wait 30 minutes while the Hyatt Regency brought over one of their wheelchairs to our hotel. Thank God they had one they could bring over. We were disappointed to say the least. We also disliked the breakfast options. Nothing was good and everything was bland. All in all it’s a clean place to lay your head at night but thats all.

6

GLORIA

19 Jul 2025

·

Stayed 5 nights

First, when you arrive there is no parking available. You drive into what seems to fit only 3 vehicles bumper to bumper. The valet needs a ticket to park your vehicle, but you have to check in to receive a ticket, so you have to make a mad dash to the 3rd floor where the front desk is. So there’s that. Secondly, the receptionist was a bit rude. I mistakenly added my 18 yr old granddaughter’s name for the first room, which I kept trying to explain to her but she kept cutting me off, and the second room for my husband & I-the cardholder. I was able to check-in to one room, but the receptionist said my granddaughter had to check-in to the other. Because I had gotten off by myself to check us in quickly, I had to go back to the ground level for my granddaughter, we go back to the 3rd floor, only for her to say “oh I can’t check her in, she has to be 21”. When adding the number of rooms on the website, it does ask how many adults & children, which goes up to 17 yrs. So, there was that too. Anyway…the rooms were clean. They smelled a little musty, not that bad to request a change. The bathroom door is a sliding glass door. So really you have no privacy when nature calls. I was not a fan of that. The pool is small. The picture on the website is deceiving, looks a lot longer than what it is.

8

John

23 Oct 2025

·

Stayed 1 night

Check in was understaffed and there were several guests waiting. The employee at the desk was very professional and handled the situation it just took some time. Other than that everything was great

2

Shevone

24 Aug 2025

·

Stayed 1 night

I didn't like that my room wasn't ready on time

6

Adam

31 Oct 2025

·

Stayed 1 night

The stay was overall pleasant — the room was clean, quiet, and comfortable. Staff were courteous, and breakfast was excellent, easily the highlight of my visit. However, the valet service needs improvement. The attendant spoke very limited English and couldn’t explain the parking or retrieval process, which was confusing for an out-of-town guest arriving late. Basic communication training would greatly help. It’s also inconvenient to pay separately for valet at a hotel. Elevators were slow, and the front desk didn’t mention that keycards are required for guest floors — a small detail that would prevent confusion. Overall, I wouldn’t discourage others from staying, but better communication and staff training would make a significant difference in the guest experience.

10

Manuel

29 Sept 2023

·

Stayed 2 nights

The young lady at front desk was very polite and attentive. Excellent customer service, everyone was very attentive and polite. The rooms were clean and the area is within walking distance to galleria mall and good restaurants.

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Location

Consistently praised for being walkable to The Galleria, dining, and shops, and generally felt safe. Some note nearby construction or confusing vehicle access.

Related guest reviews

10

Eliza

21 Aug 2025

·

Stayed 1 night

Nice property, great location.

10

Johnniesia

24 Oct 2023

·

Stayed 3 nights

It was clean, staff was nice and it’s in a great area right next to the galleria mall and food options.

10

Rovina

28 Jan 2024

·

Stayed 3 nights

Property is clean; close to Houston’s tourist attraction and just walking distance going to The Galleria.

10

Samikia

5 Aug 2025

·

Stayed 4 nights

The property was great clean, comfortable, and in a great location.

8

Sanjay

18 Dec 2024

·

Stayed 2 nights

The property is walkable distance to The Galleria mall.

10

Stephen

29 Sept 2025

·

Stayed 2 nights

Very comfortable and closed to the shopping mall

10

David

15 Oct 2025

·

Stayed 1 night

The hotel was very clean, with excellent Valet Parking attendants, good breakfast and in a great location for an excellent price.

10

Michelle

27 Jun 2025

·

Stayed 1 night

Property is very near the galleria.

10

Gonzalo

26 Apr 2025

·

Stayed 4 nights

Excellent hotel. Excellent area. 5 minutes walking to The Gallerias Mall.

10

Zackary

1 Jan 2024

·

Stayed 6 nights

This hotel is located in a walkable area close to restaurants (fine dining and fast food), Ubers were cheap to other areas like midtown and downtown, and great shopping options. The staff is very nice and receptive. Definitely our spot each time we visit!

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Dining

Included breakfast is a frequent plus with coffee and variety noted. Quality feels inconsistent, with some calling it bland or poor and the area crowded at times.

Related guest reviews

8

Eduardo

21 Aug 2025

·

Stayed 2 nights

Staff was excelent and breakfast was out of this world but hotel rooms can definitely use an upgrade in relation to the bathroom amenities. Looked old and the shower and towels looked overworked. My 1st room smelled like damp towels but concierge was quick to do right by me and switch me rooms immediately. Ive stayed at othher hyatt hotels on the north side of houston and the rooms were up to perfection. But overall i would stay at this hotel again and hopefully in the future their is improvement

10

michael

2 Sept 2025

·

Stayed 1 night

very good stay. breakfast was nice and had variety. only 2 elevator so depending what time you go in and out might take a minute.

8

Aylessia

30 Dec 2024

·

Stayed 1 night

Best part of the hotel are the sweet valet guys. Worst breakfast ever. (Who eats tater tots. Lol) Old and out dated showers. Great location. Keep Queenie away from guests and find someone who can be nice to new staff.

8

peter

6 Apr 2024

·

Stayed 6 nights

Parking charge is a rip off as many others have said. Free breakfast is very good though but beware they close down at 9 am. Room was generally quiet except Friday night when a bar over the street had an open air music event that was exceptionally loud- hotel staff were unable or unwilling to move us when we requested a change as a result

8

osvaldo

9 Jul 2025

·

Stayed 4 nights

Everything was good and the location was a highlight, if I have to improve something is would be the quality of the eggs. I would come back

6

Diane

20 Aug 2025

·

Stayed 1 night

The day after i booked my room, I was contacted by email and was told that they ONLY have valet parking available and the price was $33. This hotel is not set up like other hotels that have an entrance where you can park and go inside to register. It's at a very bad location and conveniently for the owners, the only way to get in and park is where the valet is. It was so disorganized upon checking out. People leaving had to wait on other people who's cars had been brought out. The hotel was nice inside, however, the main reason I booked it was because it had a stand alone shower in the photos for this particular room. In reality, it had a bathtub with no shower hose. I'm handicapped so I can't get inside a bathtub. The breakfast was free, but unfortunately, the eggs were horrible, and the bacon was not the kind one would expect from the Hyatt. The waffles smelled like smoke and like they were burned. Same problem with the tater tots. I threw it all away because I couldn't eat it. It was a total disappointment and I fully regret booking this place. It's not what I would ever expect from a Hyatt.

8

Lorrie

21 Jul 2024

·

Stayed 1 night

The hotel was nice but I have stayed at hotels that were nice for less money. I did like the set up of the room. The eating area was not as clean as it should have been after breakfast. There should have been a microwave in all rooms. It defeats the purpose of heating your food in reception and up five floors. It makes no sense.

8

Cristian

23 Dec 2024

·

Stayed 2 nights

Pretty close to Galleria Mall; 5 min walk. Valet parking only option; $33 day. Not heated indoor pool.But they allowed you to visit the Hyatt Regency heated pool. Breakfast area pretty small, crowded, but very good coffe (starbucks), as well as hot breakfast (scrambled eggs, fruits, juice, hashbrowns, breads)

8

Christopher

13 Aug 2025

·

Stayed 3 nights

Staff was nice, breakfast was great, pool was small.

10

Norma

17 Jul 2025

·

Stayed 2 nights

loved how secure it felt getting in and out—it gave me peace of mind right away. The staff was super friendly and always ready to help. And the breakfast…..wow! Everything was delicious and juicy. All in all, I’ll definitely be coming back. A 10/10 experience!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $132	2 $142	3 $144	4 $192	5 $149	6 $134	7 $136
8 $122	9 $139	10 $161	11 $143	12 $127	13 $132	14 $140
15 $113	16 $122	17 $122	18 $213	19 $122	20 $113	21 $113
22 $111	23 $111	24 $110	25 $111	26 $117	27 $121	28 $122
29 $109	30 $119

Su	Mo	Tu	We	Th	Fr	Sa
		1 $120	2 $122	3 $117	4 $114	5 $114
6 $114	7 $120	8 $146	9 $120	10 $117	11 $122	12 $134
13 $114	14 $118	15 $120	16 $120	17 $117	18 $112	19 $116
20 $111	21 $112	22 $112	23 $111	24 $111	25 $111	26 $112
27 $114	28 $112	29 $112	30 $111	31 $152

Hyatt Place Houston Galleria

Prices for Hyatt Place Houston Galleria

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed (High Floor)

Room, Multiple Beds

Suite, 1 Bedroom

Room, Multiple Beds (High Floor)

Guest reviews of Hyatt Place Houston Galleria

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hyatt Place Houston Galleria

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