Name: Holiday Inn Houston NE-Bush Airport Area by IHG
Address: 18555 Kenswick Drive, Humble, Texas, United States of America, Humble, Texas, US
Price range: US$72–US$143 per night
Rating: 8.38

What guests think

At Holiday Inn Houston NE-Bush Airport Area by IHG, travelers praise the convenient airport location, clean, comfortable rooms, and friendly staff, especially the helpful shuttle drivers and ease of short layover stays.

Recurring drawbacks include limited shuttle hours (about 5am–10pm) with occasional long waits or terminal coverage gaps, and breakfast that is paid, sometimes pricey, and mixed in quality. Several reviews note maintenance or housekeeping lapses such as noisy fixtures, worn or dirty areas, Wi‑Fi hiccups, very high bed heights, and periodic pool or hot tub outages. The setting is close to IAH but not very walkable, and a few guests reported parking security concerns. Expect a practical, airport-focused stopover rather than a destination stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free airport shuttle is convenient but runs roughly 5am–10pm with some long waits or limited terminal coverage. Restaurant/bar is handy; pool and hot tub see periodic outages or cold water, pool area upkeep concerns, and a few parking security reports.

Related guest reviews

10

Dave

20 Feb 2025

·

Stayed 1 night

We took the shuttle to the airport and it was exactly on time. We had a very good dinner in the restaurant. Thankful it was there since this area isn't really walkable to other restaurants.

10

Yves

24 Jan 2025

·

Stayed 1 night

Great hotel, nice gym and restaurant

2

Neeli

1 Jul 2024

·

Stayed 1 night

My truck was stolen from the parking lot and learned from Houston PD that another was stolen the weekend prior

8

Ron

8 Mar 2024

·

Stayed 1 night

I was disappointed in the pool areaa. It was open but not usable because the hot tub was not heated and the pool had a layer of dust and oil scum on the surface. Maybe it hadn't been cleaned after the winter but it should have been closed.

8

Juan C

30 Oct 2025

·

Stayed 1 night

Shuttle does not operate from 10 pm to 5 am

10

Greg

19 Jan 2025

·

Stayed 1 night

Everything was great except the Hot Tub was cold.

2

Erie

1 Dec 2023

·

Stayed 3 nights

My 2022 Chevy Silverado that was custom built was stolen off their lot…This place has no security no warning that theft happens the ratings say this was a nice and safe place .. hotel didn’t even comp our rooms out of courtesy.. since this happen on their property.. not even a feee breakfast which they don’t have a continental breakfast free at this Holiday Inn.

10

Nicole

11 Jan 2025

·

Stayed 1 night

Great hotel. Great service and beds are amazing. FYI the shuttle runs from 5 am to 10 pm. If you are arriving after 10 pm the very short ride will cost you over $20.

2

Pamela

30 Jun 2023

·

Stayed 5 nights

The property is offering a pool. The pool was dark green and not in operation. My niece and I suffer from neuropathy after affect of cancer and chemo. I needed to exercise in pool. I was told that I would get a refund because I checked out that morning; stayed 1 day instead of 5. But, I have not got a refund or my $50 security fee.

8

Andrea

5 Nov 2025

·

Stayed 1 night

Great stay, close to airport. Only complaints I had was shuttles don’t start until 5 am and I boarded at 6. Then after a long day, I checked in around 4:30 but the restaurant didn’t open until six and I was starving. Other than that, it was great!

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews highlight very clean, well‑kept spaces and rooms. Others report lapses such as dirty or worn areas, mold, stains, scuffs, pests, or missed housekeeping.

Related guest reviews

10

Cindy

15 Mar 2025

·

Stayed 1 night

Rooms were extremely clean. Very niceand quiet facility.

8

Virginia

20 Jul 2024

·

Stayed 1 night

Bathroom was not totally clean. Noticed mold in the corners.

2

Craig

21 Oct 2023

·

Stayed 1 night

Second room has stuff falling off the walls and is not clean either

10

Daniel

24 Aug 2025

·

Stayed 1 night

Just an overnighter prior to early morning flight. Room was spotless and bed very comfortable.

6

Brittney

20 Dec 2024

·

Stayed 1 night

We found a cockroach near our door inside the hallway. Only stayed here to be as close to the airport as possible

6

Kai

4 Jun 2024

·

Stayed 2 nights

Would not stay again. The property definitely needs improvements. The rooms need a renovation and deep cleaning. Stains and scuffs were all over the walls, and the carpet was stained and ripped in multiple places. The workmanship of the rooms was overall messy too; poor job caulking the shower and terrible job on the moldings throughout the rooms. The overall cleanliness was lacking; hair in the tub, dirt and blood on the walls, and dust everywhere I looked. I was not expecting to stay at a 5-star resort, but this was a disappointing stay at best. Definitely will not be considering a Holiday Inn on any other travels in the future. I gave it 3 stars because it was good enough for one night, but I could not imagine staying any longer than that.

10

Derek

17 Dec 2024

·

Stayed 1 night

Service was very good. Property is well kept. Room was clean and well laid out. Bed and bedding was clean and comfortable. Very nice experience.

8

Jennifer

7 Jul 2024

·

Stayed 1 night

We stay here frequently and know the standards of this particular hotel. It wasn't as clean as we've experienced during previous stays and not worth the $170 we spent. Furniture in this room was looking dated and rogue hair was in shower. The walls had something splashed on them and it didnt appear anyone atttempted to wipe it off. I initially declined the breakfast but had a last minute change of plans. I asked if I could add 2 breakfasts to my reservation and was told to just pay in the restaurant. Rather than the discounted rate with my previously paid room, I was charged full price. Also, for a "restaurant," I expected more than a Motel 8 breakfast. Eggs, sausage, cereal, and prepackaged oatmeal doesn't come close to the $30 additional I paid for us to eat.

10

melissa

21 Mar 2025

·

Stayed 1 night

Upon arrival the front office staff was so accommodating as we arrived early with two babies. However, the room was so filthy. The carpet was dirty, trash left behind. We had asked for a crib with linen and the night front desk staff said “you need to come get it yourself as house keepers are gone”. She refused to give us a blanket for the baby crib .. pretty much a bust.

10

Anne

18 Feb 2025

·

Stayed 1 night

Very quiet for the location near the airport. The room was updated and clean. Hallways and common areas were as well. Would stay here again when visiting the area or travelling out of IAH.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and often quiet, with very comfortable beds and decent space. Drawbacks include very high bed heights for some, occasional noise from neighbors, and intermittent maintenance or Wi‑Fi issues.

Related guest reviews

4

Candace

21 May 2025

·

Stayed 1 night

TV remote didnt, toilet does not flush

8

Kathyrn

19 Sept 2024

·

Stayed 1 night

Lots of noise from elevator.

8

Ellen Spicer

19 Mar 2025

·

Stayed 1 night

We had an early flight but the ceilings do not quiet footsteps from floor above our room The kids above us were running around and jumping off the bed. Finally was able to fall asleep around 11 pm and up at 3:15 am. To top it off the bathroom door queeked when moved.

8

Aaron

3 Apr 2025

·

Stayed 1 night

One of the most wheelchair accessible rooms I’ve ever been in EXCEPT for the bed height. I’ve never seen taller beds in any hotel room and it would’ve been impossible for me to transfer solo without strong assistance. Bathroom, wheel-in shower, and space in the room was very wheelchair friendly.

10

Melanie

28 Dec 2024

·

Stayed 3 nights

Sound proof rooms were great.Didn’t even hear one single plane.

10

Naveen

13 Apr 2025

·

Stayed 1 night

Very clean and amazing bed

6

Phillip

14 Aug 2025

·

Stayed 1 night

The wifi was not up to modern standards.

8

Daniel

23 Mar 2025

·

Stayed 1 night

The restroom was noisy. Door hinge for the restroom door was noisy. Faucet and toilet were really loud, specially at night.

10

ROBERTO

2 Apr 2025

·

Stayed 1 night

The only issue is the beds are so high, even a normal person it is very difficult to get in. My mother 89 years old, she have to sleep on the sofa, i requested different room but every bed has the same high.

8

katherine

28 May 2024

·

Stayed 1 night

Serious issues with the WiFi. (Would not stay connected). I had to log in constantly because it kept dropping. The plugs in nightstand next to the bed don’t work. The walls are paper thin, I could hear the people talking in the room next to me all evening. A lot of hotels will allow a 1p late check out, this hotel does not. Other than that, it was fine

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, accommodating, and efficient, with shuttle drivers often praised. However, some guests report slow or unhelpful front desk service, check‑in delays, miscommunication or refund issues, and inconsistent restaurant staffing.

Related guest reviews

10

Melissa

19 Aug 2024

·

Stayed 1 night

Thanks for such a wonderful stay. While brief, I had a relaxing time, primarily because of your kind and generous staff. I hope to visit again one day soon!

10

Kaethe

8 Jan 2025

·

Stayed 1 night

We had an unexpected layover in Houston that required a one-night hotel stay. Holiday Inn staff was fantastic with shuttle picking us up off-hours, and getting us checked in at the end of a long travel day with a toddler. The restaurant staff was also extremely friendly. The only minor complaint was bathrooms were a bit loud and you could hear hallway traffic slightly more than a typical hotel stay. Otherwise, this was a pleasant stay during otherwise stressful day.

2

Toni

15 Feb 2025

·

Stayed 1 night

We never actually made it to this hotel, the uncaring management and staff forced us to pay for a night that we did not use. My sister was being transported to MD Anderson cancer facility, we had the hotel in order to be near her. Unfortunately, we didn’t get that far and landed in the emergency room in Dallas. I called that morning to cancel and they told me I needed to call back after 3:30 to talk to a manager. After calling back, it was determined that they did not care enough about my situation and would not refund my room. Therefore, on top of all of the medical expenses and the additional hotel, I had to pay for in Dallas, I was forced to pay for this room, which we did not use Due to a medical emergency. I will never use this company for hotel, travel again, regardless of where I am in the United States. And I travel quite a bit.

10

Christine D.

9 Jun 2025

·

Stayed 1 night

I was grateful to the property staff for their kindness and assistance, I phoned from the airport when I arrived early and asked for assistance because I had fallen on the stairs at the airport and injured my ankle. They sent the shuttle driver right over, and helped me checked in early so I could get to my room and get off my foot. They gave me what I needed to ice the ankle and in general were just helpful. The property was very clean and well kept! I will absolutely stay here again next time I am in town. Thank you to the staff for all you do!

4

Victor

24 Mar 2024

·

Stayed 2 nights

Saddik the receptionist was excellent this morning, very attentive and personality was great. The evening I arrived i requested for a room in the top floor after waiting for 15 minute she put me on a second with windows so dirty that i could see anything. I ask to be transferred the next day and she the receptionist ignore my request. We ate at rhe restaurant was great and service was good also.

10

FRANCIS

1 Dec 2024

·

Stayed 2 nights

Staff was very friendly and airport shuttle driver was punctual and pleasant

4

Melvin

28 Dec 2024

·

Stayed 1 night

Waited for over an hour to check in, even though we already had a reservation. Only one staff member at the desk, who quite frankly, seemed incompetent and unmotivated.

6

Courtney

17 Mar 2025

·

Stayed 1 night

The stay was average. The front desk person was far from hospitable. I overlooked that at the check-in, because other than that, the hotel was In great condition. We finally got into the room and it was scuff marks all over the walls. So, I called to make sure the front desk was aware. He said the rooms were being remodeled and acted as if I should have had awareness that they were remodeling. He acted as if my concerns were invalid. Notifying me of the condition of the room would have been a great talking point at check-in. One person made an otherwise GREAT stay, okay.

8

Lucia

28 Oct 2024

·

Stayed 1 night

Check in line was very long. I waited about 20 minutes at 11pm before I was able to get a room. The man at the front desk was very friendly and helpful.

10

Beth

8 Feb 2024

·

Stayed 1 night

The staff from the airport shuttle driver, check in staff and resturante staff were all so very friendly and welcoming. Check in was fast and all my questions answered. The drinks and food in the restaurant was amazing. The shuttle driver got me back to the airport and made sure I knew where to go. I was so very pleased with my stay.

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AI-generated summary based on recent guest reviews

Location

Very convenient to IAH with easy access for layovers. The area is not very walkable, with limited nearby dining—many guests rely on a car or the on‑site restaurant.

Related guest reviews

10

Dave

20 Feb 2025

·

Stayed 1 night

We took the shuttle to the airport and it was exactly on time. We had a very good dinner in the restaurant. Thankful it was there since this area isn't really walkable to other restaurants.

10

Angelo

22 Mar 2025

·

Stayed 1 night

Pretty good location right next to airport

6

Tania Lorena

26 Jul 2024

·

Stayed 1 night

The most convenient option near to the airport!

10

Diane

25 Sept 2025

·

Stayed 1 night

Next to airport! So convenient! Clean! Friendly staff.

8

LUCIA

2 Oct 2024

·

Stayed 1 night

It’s very close to the airport of course there is not to much near the hotel so you need to take a car for anything

10

Ricky

15 Nov 2024

·

Stayed 1 night

Great location to surrounding communities

10

Katrina

21 Jun 2025

·

Stayed 2 nights

I had a great stay. Hotel was clean and beautiful. Elevators a little hot, but great staff and conveniently located near Walmart, Kroger, clothing and shoe stores.

10

Frans

15 Feb 2025

·

Stayed 1 night

Well located to the airport, sufficient room with good bed and airport shuttle

10

Anne

18 Feb 2025

·

Stayed 1 night

Very quiet for the location near the airport. The room was updated and clean. Hallways and common areas were as well. Would stay here again when visiting the area or travelling out of IAH.

8

Troy

18 Apr 2023

·

Stayed 1 night

Not close to restaurants.

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AI-generated summary based on recent guest reviews

Dining

On‑site restaurant/bar is convenient and often well‑liked for dinner and a decent breakfast buffet. Common complaints include breakfast not included and costly, variable quality or limited options, and occasional slow or inconsistent service or hours.

Related guest reviews

8

Kathleen

27 Mar 2024

·

Stayed 1 night

It’s a nice, newer, clean hotel, but they charge you for your breakfast. I thought for $12.95 per person they would at least give you something better than what other hotels serve you for free but it was the same old typical eggs, meat, and waffle buffet.

10

Marisol

15 Jan 2025

·

Stayed 1 night

Excellent stay, spotless clean room with comfortable bed. Breakfast selection limited but ok

10

Luke

23 Sept 2023

·

Stayed 1 night

Aviator Bar and Grill has great food and service 10/10

10

ANA MARIA

6 Apr 2025

·

Stayed 1 night

Everything was excellent the only thing is that I wasn’t some to have breakfast as was served till 10:00 and I went to have breakfast after 10:00 I was worried as I had to take my médications and the worst was didn’t served lunch!!!! They sell only chips, chocolatés which are not good for somebody with diabètes. My suggestion is to sell something different if is possible

10

Paige

11 Oct 2025

·

Stayed 1 night

Nice stay for a night before hopping on a plane. However we were charged for more beer than we drank and literal raw chicken at the bar.

10

Wade

26 Mar 2025

·

Stayed 1 night

Great breakfast buffet. Cage free eggs with toppings, ham or sausage, potatoes or hash browns, yogurt, waffles, oatmeal, breads and pastries, coffee, juices. Very nice!

8

Penny

13 Oct 2024

·

Stayed 2 nights

The shuttle was our favorite part. David was so helpful, friendly and nice. The other driver was very kind too. I am sorry I don't remember his name. The bathroom floor was dirty and in need of repair. There were cracked tiles, loose toilet seat and curtain was hanging down on one panel. The restaurant was a hour and 10 minute wait for our food!

8

Kathy

24 Oct 2024

·

Stayed 1 night

The best thing is the hotel restaurant. Great food, reasonably priced, goodness d service!

10

Jennifer

24 Jul 2024

·

Stayed 1 night

Always clean and dependable shuttle service to the airport. The breakfast buffet leaves a lot to be desired for the price.

8

Andrea

5 Nov 2025

·

Stayed 1 night

Great stay, close to airport. Only complaints I had was shuttles don’t start until 5 am and I boarded at 6. Then after a long day, I checked in around 4:30 but the restaurant didn’t open until six and I was starving. Other than that, it was great!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$98
February	US$101
March	US$105
April	US$102
May	US$105
June	US$140
July	US$113
August	US$124
September	US$121
October	US$120
November	US$108
December	US$103

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $132	16 $108	17 $108	18 $93	19 $83
20 $73	21 $93	22 $91	23 $93	24 $102	25 $72	26 $73
27 $74	28 $93	29 $93	30 $103

Su	Mo	Tu	We	Th	Fr	Sa
				1 $127	2 $104	3 $105
4 $108	5 $126	6 $126	7 $130	8 $130	9 $108	10 $104
11 $104	12 $138	13 $138	14 $134	15 $133	16 $102	17 $104
18 $105	19 $143	20 $138	21 $142	22 $133	23 $105	24 $101
25 $104	26 $134	27 $133	28 $138	29 $129	30 $113	31 $104

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Premium Room, 1 King Bed

Standard Room

Premium Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Premium Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Standard Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds, Roll-In Shower (Communications, Roll-In Shower)

Standard Room, 1 King Bed

Premium Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Premium Room, 1 King Bed, Accessible (Communications)

Premium Room, 1 Queen Bed, Accessible (Communications)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Houston NE-Bush Airport Area by IHG

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Prices for upcoming dates