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Live Aqua Monterrey

US$251

/ night

Avg. for September

Live Aqua Monterrey - Image 1

Live Aqua Monterrey - Room

Live Aqua Monterrey - Room

Live Aqua Monterrey - Reception

Live Aqua Monterrey - Restaurant

Prices for Live Aqua Monterrey

Select dates to see prices and availability

US$251

/ night

Avg. for September

Monthly average prices

Nightly prices at Live Aqua Monterrey average US$239 in the cheapest month (December) and US$333 in the most expensive month (April), based on the last 12 months.

Average nightly price at Live Aqua Monterrey by month, last 12 months (USD)
Month	Average price
January	US$254
February	US$279
March	US$306
April	US$333
May	US$303
June	US$250
July	US$261
August	US$258
September	US$251
October	US$256
November	US$267
December	US$239

Most expensive: April (~US$333)

Cheapest: December (~US$239)

About this property

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, a hot tub, and a sauna. This hotel also features complimentary wireless in...

Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, a hot tub, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and wedding services.

Business amenities

Featured amenities include a computer station, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Dining

Enjoy Mediterranean cuisine at AZUR, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7 AM to noon for a fee.

Rooms

Make yourself at home in one of the 70 guestrooms featuring minibars and espresso makers. Your bed comes with down comforters and Egyptian cotton sheets. 55-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have designer toiletries and hair dryers.

Location

With a stay at Live Aqua Monterrey in San Pedro Garza García (Valle Oriente), you'll be within a 5-minute walk of Fashion Drive and Showcenter Complex. This luxury hotel is 2.6 mi (4.2 km) from Auditorium Pabellón M and 4.8 mi (7.7 km) from Fundidora Park.

What's nearby

Metropolitan Center(0.1 Miles)
Fashion Drive(0.2 Miles)
Showcenter Complex(0.2 Miles)
Plaza Fiesta San Agustin(0.5 Miles)
Zambrano Hospital Hellion TecHealth(0.6 Miles)
Plaza Comercial Distrito Armida(1 Miles)
Los Angeles Hospital(1 Miles)
Convex Exposition Center(1.3 Miles)
KidZania Monterrey(1.5 Miles)
Galerias Valle Oriente(1.6 Miles)
Calzada del Valle(2 Miles)
Paseo San Pedro(2.1 Miles)
Basilica Parroquia La Purisima(2.1 Miles)
Museo del Obispado(2.1 Miles)
San Jose Hospital Medical Center(2.4 Miles)
The preferred airport for Live Aqua Monterrey is General Mariano Escobedo Intl. Airport (MTY)(22 Miles)

Parking
Airport shuttle
Restaurant
Business centre
Room service
Valet parking

Location

Avenida Lazaro Cardenas,2424. Trebol Park, Valle Oriente, San Pedro Garza García, Nuevo León, Mexico

Metropolitan Center (0.1 Miles)

Fashion Drive (0.2 Miles)

Showcenter Complex (0.2 Miles)

Plaza Fiesta San Agustin (0.5 Miles)

Zambrano Hospital Hellion TecHealth (0.6 Miles)

Plaza Comercial Distrito Armida (1 Miles)

More location info

Room options

12

Deluxe Room, 2 Double Beds

Room details

2 Double Beds

Sleeps 3

474 ft²

Air Conditioning

Wi-Fi (Free)

Rollaway or Extra Beds (Free)

15

Deluxe Room, 1 King Bed

Room details

1 Extra-Large Double Bed

Sleeps 2

474 ft²

Air Conditioning

Wi-Fi (Free)

Rollaway or Extra Beds (Free)

11

Executive Room, 1 King Bed

Room details

1 Extra-Large Double Bed

Sleeps 2

344 ft²

Air Conditioning

Wi-Fi (Free)

Rollaway or Extra Beds (Free)

9

Suite, 1 King Bed (Master)

Room details

1 Extra-Large Double Bed

Sleeps 2

947 ft²

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Rollaway or Extra Beds (Free)

11

Executive Room, 2 Double Beds

Room details

2 Double Beds

Sleeps 3

344 ft²

Air Conditioning

Wi-Fi (Free)

Rollaway or Extra Beds (Free)

Guest reviews of Live Aqua Monterrey

9.1

Superb

Based on 864 verified reviews

Who stays here?

Business

47%

Couple

37%

Family

15%

What guests think

AI-generated summary based on recent guest reviews

Reviews of Live Aqua Monterrey highlight stylish, comfortable rooms, a convenient setting near restaurants and malls, and warm, attentive staff shaping a generally pleasant experience for many travelers across short business trips and relaxed weekend stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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What guests think

Reviews of Live Aqua Monterrey highlight stylish, comfortable rooms, a convenient setting near restaurants and malls, and warm, attentive staff shaping a generally pleasant experience for many travelers across short business trips and relaxed weekend stays.

The spa draws both high praise and sharp criticism, and several guests mention the absence of a pool and times when the bar or restaurant were unavailable due to private events. Others report problems such as hot water or air conditioning failures, slippery or awkward shower layouts, power outages, and uneven housekeeping with dusty rooms, crumbs, or worn linens and towels. Consider it a polished urban stay, but confirm spa access and room condition in advance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Spa feedback is split: several praise excellent massages and facilities, while others report closures or poor experiences; multiple guests note the hotel lacks a pool. Occasional event or policy restrictions limited bar or restaurant access, and vehicle access can be confusing.

Related guest reviews

10

Jesus A

1 Mar 2026

·

Stayed 1 night

Mi esposa y yo fuimos al masaje para parejas, estuvo de lujo.

Mi esposa y yo fuimos al masaje para parejas, estuvo de lujo.

10

Maria

13 Oct 2025

·

Stayed 1 night

Todo muy bien! Solo si hace falta una alberca para complementar las excelentes vistas.

Todo muy bien! Solo si hace falta una alberca para complementar las excelentes vistas.

8

OMAR

18 May 2025

·

Stayed 2 nights

Tiene un buen concepto el acceso al loby por automóvil Terrible

Tiene un buen concepto el acceso al loby por automóvil Terrible

4

Wesley

16 May 2023

·

Stayed 1 night

The Spa is HORRIBLE!!! Lockers are Elementary!!! The Spa appears crammed and feels tight!! No Relaxation at ALL!!!

The Spa is HORRIBLE!!! Lockers are Elementary!!! The Spa appears crammed and feels tight!! No Relaxation at ALL!!!

8

Jorge

19 May 2024

·

Stayed 1 night

Tenían un. Evento privado y no se podía usar el bar ni el restaurante solo el room service , considero que debieron avisarme con antelación

Tenían un. Evento privado y no se podía usar el bar ni el restaurante solo el room service , considero que debieron avisarme con antelación

8

Rodolfo

18 Sept 2025

·

Stayed 1 night

Estaría muy completo si tuviera alberca. Las indicaciones para llegar al hotel usando Maps no son las más exactas, el acceso es por la calle adyacente, no por la avenida principal.

Estaría muy completo si tuviera alberca. Las indicaciones para llegar al hotel usando Maps no son las más exactas, el acceso es por la calle adyacente, no por la avenida principal.

10

Jesus A

8 Feb 2026

·

Stayed 1 night

Excelentes instalaciones, excelente SPA

Excelentes instalaciones, excelente SPA

10

Milena

29 Apr 2024

·

Stayed 5 nights

We stayed here for 5 nights and had a wonderful experience. Our room was beautiful and we had a tub with a view of Cerro de La Silla. The hotel is classy and artsy. We appreciated the shot glasses and bottle of mezcal with a plate of orange and lemon slices over salt and tajin left for us guests to enjoy in the hallway each evening, it was a delightful surprise. Room service was excellent, also the breakfast buffet was great. We had an amazing massage in their spa and enjoyed the spa saunas and jacuzzi, only we wished the jacuzzi and saunas were always accessible to guests. The hotel is part of a nice rooftop park called Trébol Park and it has restaurants. It's also very easy to get an Uber from the front of Trébol Park as well as from the hotel front door and there are more restaurants and there is fashion plaza mall across the street. We will definitely be staying here again.

We stayed here for 5 nights and had a wonderful experience. Our room was beautiful and we had a tub with a view of Cerro de La Silla. The hotel is classy and artsy. We appreciated the shot glasses and bottle of mezcal with a plate of orange and lemon slices over salt and tajin left for us guests to enjoy in the hallway each evening, it was a delightful surprise. Room service was excellent, also the breakfast buffet was great. We had an amazing massage in their spa and enjoyed the spa saunas and jacuzzi, only we wished the jacuzzi and saunas were always accessible to guests. The hotel is part of a nice rooftop park called Trébol Park and it has restaurants. It's also very easy to get an Uber from the front of Trébol Park as well as from the hotel front door and there are more restaurants and there is fashion plaza mall across the street. We will definitely be staying here again.

4

Melissa

11 Jan 2026

·

Stayed 1 night

No servía el spa , masaje no muy bueno.

No servía el spa , masaje no muy bueno.

4

Marco

19 Jul 2024

·

Stayed 1 night

Property is beautiful, service is not up to par to Live Aqua Standards. Slow servce and no follow up, SPa is not avilable, took 5 calls to get a bottle of watter, another 3 to get some slippers. Definetly needs oversight from managment. Very dissapointed.

Property is beautiful, service is not up to par to Live Aqua Standards. Slow servce and no follow up, SPa is not avilable, took 5 calls to get a bottle of watter, another 3 to get some slippers. Definetly needs oversight from managment. Very dissapointed.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and common areas clean, but housekeeping is inconsistent. Repeated reports mention dusty rooms, crumbs or open items on arrival, and worn or old linens and towels.

Related guest reviews

6

Saul

20 Oct 2025

·

Stayed 4 nights

The room was not that clean. Floors looked like they were not cleaned. The sides of the refrigerator were very dirty. The Tub hot water didn't work, and the spray nozzle for the show l leaked and sprayed everywhere.

The room was not that clean. Floors looked like they were not cleaned. The sides of the refrigerator were very dirty. The Tub hot water didn't work, and the spray nozzle for the show l leaked and sprayed everywhere.

10

Fabio

14 Oct 2025

·

Stayed 2 nights

Muy buena habitación, limpia y muy cómoda

Muy buena habitación, limpia y muy cómoda

10

Luis Fernando

18 Jan 2026

·

Stayed 1 night

Cuarto limpio y listo para descansar

Cuarto limpio y listo para descansar

8

Brisnia l

21 May 2024

·

Stayed 2 nights

Muy lindo hotel sin embargo nos tocaron sábanas un poco sucias nos dimos cuenta al final. Está en una plaza pero tienes que cruzar para ir al fashion drive .

Muy lindo hotel sin embargo nos tocaron sábanas un poco sucias nos dimos cuenta al final. Está en una plaza pero tienes que cruzar para ir al fashion drive .

10

Alberto

2 Oct 2025

·

Stayed 1 night

Muy limpio todo, y el staff muy amable.

Muy limpio todo, y el staff muy amable.

8

Armando

3 Jan 2025

·

Stayed 2 nights

En general el hotel bien, solo que ya las habitaciones se encuentran descuidadas, muebles maltratados y no muy limpio

En general el hotel bien, solo que ya las habitaciones se encuentran descuidadas, muebles maltratados y no muy limpio

10

Alejandro

30 Jul 2024

·

Stayed 1 night

Cleanliness, great bed & location

Cleanliness, great bed & location

6

Cesar

26 Oct 2025

·

Stayed 4 nights

Llegamos y en la habitación había una botella de agua abierta. La cama se sentía sucia, con moronas. Es una lástima que un hotel como este no cuide esos detalles ni el servicio en general.

Llegamos y en la habitación había una botella de agua abierta. La cama se sentía sucia, con moronas. Es una lástima que un hotel como este no cuide esos detalles ni el servicio en general.

4

Sonia

4 Jan 2023

·

Stayed 19,360 nights

1) I stayed at the property a total of 4 nights. They gave 1 tiny bar of soap for the entire stay; 2) the room was dusty 3) I was supposed to receive a bottle of wine and never did I first stayed 3 nights and then had to extend one more night under two separate reservations. They did not honor any of the VIP benefits for either of the seats and when I asked if they could upgrade me they mentioned that they could do so if I paid extra. It is not the first time I go to a VIP hotel and they do not honor Expedia’s claims that there will be a free upgrade if the room is available. In this case it was available and they wanted to charge me for it.

1) I stayed at the property a total of 4 nights. They gave 1 tiny bar of soap for the entire stay; 2) the room was dusty 3) I was supposed to receive a bottle of wine and never did I first stayed 3 nights and then had to extend one more night under two separate reservations. They did not honor any of the VIP benefits for either of the seats and when I asked if they could upgrade me they mentioned that they could do so if I paid extra. It is not the first time I go to a VIP hotel and they do not honor Expedia’s claims that there will be a free upgrade if the room is available. In this case it was available and they wanted to charge me for it.

8

Edmundo

22 May 2023

·

Stayed 2 nights

me gusto limpieza, ubicación no me gustaron las toallas ni los tapetes, estan muy viejos y deshilachados

me gusto limpieza, ubicación no me gustaron las toallas ni los tapetes, estan muy viejos y deshilachados

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable, with many noting quiet spaces and mountain or city views. Several guests reported design and maintenance drawbacks such as slippery or awkward shower layouts, weak water pressure or hot water issues, and occasional noisy or failing A/C.

Related guest reviews

10

Estefania

27 May 2025

·

Stayed 3 nights

Me gustó pero el Piso del baño está muy resbaloso

Me gustó pero el Piso del baño está muy resbaloso

6

Saul

20 Oct 2025

·

Stayed 4 nights

The room was not that clean. Floors looked like they were not cleaned. The sides of the refrigerator were very dirty. The Tub hot water didn't work, and the spray nozzle for the show l leaked and sprayed everywhere.

The room was not that clean. Floors looked like they were not cleaned. The sides of the refrigerator were very dirty. The Tub hot water didn't work, and the spray nozzle for the show l leaked and sprayed everywhere.

10

Pilar

10 Aug 2025

·

Stayed 1 night

Great bed, very quiet room, nice location friendly staff.

Great bed, very quiet room, nice location friendly staff.

10

Maria

13 Oct 2025

·

Stayed 1 night

Todo muy bien! Solo si hace falta una alberca para complementar las excelentes vistas.

Todo muy bien! Solo si hace falta una alberca para complementar las excelentes vistas.

4

Jose Alejandro

11 Mar 2024

·

Stayed 1 night

El aire acondicionado , no funcionó en toda la noche .

El aire acondicionado , no funcionó en toda la noche .

10

Ty

24 Nov 2024

·

Stayed 1 night

Excellent room with a view. Everything is close by.

Excellent room with a view. Everything is close by.

6

LUIS ENRIQUE

4 Jun 2024

·

Stayed 1 night

Esperaba mucho mas. La regadera es muy peligrosa para gentes mayores como Yo y ademas, esta separada del sanitario. eso no me agrada. la tv esta fija y si te sientas en la salita, no la puedes girar. la limpieza del cuarto, dejaba que desear.

Esperaba mucho mas. La regadera es muy peligrosa para gentes mayores como Yo y ademas, esta separada del sanitario. eso no me agrada. la tv esta fija y si te sientas en la salita, no la puedes girar. la limpieza del cuarto, dejaba que desear.

10

Milena

29 Apr 2024

·

Stayed 5 nights

We stayed here for 5 nights and had a wonderful experience. Our room was beautiful and we had a tub with a view of Cerro de La Silla. The hotel is classy and artsy. We appreciated the shot glasses and bottle of mezcal with a plate of orange and lemon slices over salt and tajin left for us guests to enjoy in the hallway each evening, it was a delightful surprise. Room service was excellent, also the breakfast buffet was great. We had an amazing massage in their spa and enjoyed the spa saunas and jacuzzi, only we wished the jacuzzi and saunas were always accessible to guests. The hotel is part of a nice rooftop park called Trébol Park and it has restaurants. It's also very easy to get an Uber from the front of Trébol Park as well as from the hotel front door and there are more restaurants and there is fashion plaza mall across the street. We will definitely be staying here again.

We stayed here for 5 nights and had a wonderful experience. Our room was beautiful and we had a tub with a view of Cerro de La Silla. The hotel is classy and artsy. We appreciated the shot glasses and bottle of mezcal with a plate of orange and lemon slices over salt and tajin left for us guests to enjoy in the hallway each evening, it was a delightful surprise. Room service was excellent, also the breakfast buffet was great. We had an amazing massage in their spa and enjoyed the spa saunas and jacuzzi, only we wished the jacuzzi and saunas were always accessible to guests. The hotel is part of a nice rooftop park called Trébol Park and it has restaurants. It's also very easy to get an Uber from the front of Trébol Park as well as from the hotel front door and there are more restaurants and there is fashion plaza mall across the street. We will definitely be staying here again.

8

Jonas

10 Jul 2024

·

Stayed 6 nights

This was our first trip to Monterrey, Mexico and we were glad to have selected Aqua for the duration of our trip. The hotel is quiet yet centrally located to shopping and dining just steps away. The staff was accommodating and attentive. The room was clean. The beds were comfortable and the room was in good condition. One criticism we have is that the shower is designed to pour directly onto the floor next to the tub.This creates very slippery and dangerous conditions even when using the small mat that is provided. If the rooms are ever redesigned I would recommend enclosing the shower as it created a fall for one of us. One additional issue is the TV does not allow you to sync with Apple devices which would have been nice to have but not critical.Otherwise we were very happy with our room.

This was our first trip to Monterrey, Mexico and we were glad to have selected Aqua for the duration of our trip. The hotel is quiet yet centrally located to shopping and dining just steps away. The staff was accommodating and attentive. The room was clean. The beds were comfortable and the room was in good condition. One criticism we have is that the shower is designed to pour directly onto the floor next to the tub.This creates very slippery and dangerous conditions even when using the small mat that is provided. If the rooms are ever redesigned I would recommend enclosing the shower as it created a fall for one of us. One additional issue is the TV does not allow you to sync with Apple devices which would have been nice to have but not critical.Otherwise we were very happy with our room.

6

Ashley

14 Nov 2023

·

Stayed 5 nights

The logic in this hotel’s design boggles my mind. The lobby and restaurant are dangerously located amidst angular half steps which the staff tell you constantly to “watch your step”. Our room had the TV backed into the bathroom area with wires and back of tv exposed because the designer was obsessed with a glassed in wet room (which you draw the shades anyway) so there is nowhere for the tv to be mounted in the logical area which is the seating. Very crowded furnishings, extremely tight for two people with luggage. All just trying to be a bit too clever and missing the mark compared to other supposedly assigned 5* hotels we have stayed in. Food at restaurant was average at best for dinner, breakfast was very good.

The logic in this hotel’s design boggles my mind. The lobby and restaurant are dangerously located amidst angular half steps which the staff tell you constantly to “watch your step”. Our room had the TV backed into the bathroom area with wires and back of tv exposed because the designer was obsessed with a glassed in wet room (which you draw the shades anyway) so there is nowhere for the tv to be mounted in the logical area which is the seating. Very crowded furnishings, extremely tight for two people with luggage. All just trying to be a bit too clever and missing the mark compared to other supposedly assigned 5* hotels we have stayed in. Food at restaurant was average at best for dinner, breakfast was very good.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, attentive, and professional, with many positive interactions across reception, concierge, and housekeeping. However, multiple reviews note slow or inconsistent responses, occasional poor front-desk attitude, delays at check-in, and issues with billing or promised upgrades.

Related guest reviews

10

Jose

18 Oct 2024

·

Stayed 1 night

Excelente staff, they make you feel important and safe. If you’re uncomfortable with something they try their hardest to fix it.

Excelente staff, they make you feel important and safe. If you’re uncomfortable with something they try their hardest to fix it.

10

Gerardo

2 Sept 2024

·

Stayed 2 nights

Increíble el servicio todos los colaboradores

Increíble el servicio todos los colaboradores

8

Ricardo

27 Jun 2023

·

Stayed 1 night

El check in tardo bastante aun cuando ya tenian todos mis datos y el restaurante está en mantenimiento, aunque el otro alterno está bastante bueno, los pasillos no están refrigerados aunque hace bastante calor

El check in tardo bastante aun cuando ya tenian todos mis datos y el restaurante está en mantenimiento, aunque el otro alterno está bastante bueno, los pasillos no están refrigerados aunque hace bastante calor

2

Rafael

29 Apr 2025

·

Stayed 1 night

Alan de recepción nefasta acritud de servicio y cordialidad. Lento para realozar el check inn. Mucha demora en la entrega de la llave!

Alan de recepción nefasta acritud de servicio y cordialidad. Lento para realozar el check inn. Mucha demora en la entrega de la llave!

10

Fernando

17 Mar 2025

·

Stayed 2 nights

Una excelente opción para hospedarse en Monterrey. El personal está altamente capacitado para brindar el mejor servicio al cliente. Quiero hacer una mención especial a Elvira, quien solucionó de manera muy profesional un problema que surgió durante el check-in. Prácticamente todo el equipo fue increíble con nosotros. El desayuno buffet es muy completo y de excelente calidad. Las instalaciones del hotel están en perfectas condiciones, y su ubicación es inmejorable. Me voy sumamente satisfecho, no solo por el servicio, sino por haber disfrutado de una experiencia de lujo en Monterrey. Sin duda, este hotel será siempre mi primera opción en la ciudad. Su infraestructura y ubicación son excelentes, pero, sobre todo, el servicio excepcional del personal es lo que me hará regresar.

Una excelente opción para hospedarse en Monterrey. El personal está altamente capacitado para brindar el mejor servicio al cliente. Quiero hacer una mención especial a Elvira, quien solucionó de manera muy profesional un problema que surgió durante el check-in. Prácticamente todo el equipo fue increíble con nosotros. El desayuno buffet es muy completo y de excelente calidad. Las instalaciones del hotel están en perfectas condiciones, y su ubicación es inmejorable. Me voy sumamente satisfecho, no solo por el servicio, sino por haber disfrutado de una experiencia de lujo en Monterrey. Sin duda, este hotel será siempre mi primera opción en la ciudad. Su infraestructura y ubicación son excelentes, pero, sobre todo, el servicio excepcional del personal es lo que me hará regresar.

4

Marco

19 Jul 2024

·

Stayed 1 night

Property is beautiful, service is not up to par to Live Aqua Standards. Slow servce and no follow up, SPa is not avilable, took 5 calls to get a bottle of watter, another 3 to get some slippers. Definetly needs oversight from managment. Very dissapointed.

Property is beautiful, service is not up to par to Live Aqua Standards. Slow servce and no follow up, SPa is not avilable, took 5 calls to get a bottle of watter, another 3 to get some slippers. Definetly needs oversight from managment. Very dissapointed.

8

Aaron

29 Jun 2025

·

Stayed 1 night

Me llegó un cobro de 735 pesos 2 días después

Me llegó un cobro de 735 pesos 2 días después

10

Jorge

2 Dec 2023

·

Stayed 4 nights

Loved the staff friendliness and responsiveness.

Loved the staff friendliness and responsiveness.

4

Sonia

4 Jan 2023

·

Stayed 19,360 nights

1) I stayed at the property a total of 4 nights. They gave 1 tiny bar of soap for the entire stay; 2) the room was dusty 3) I was supposed to receive a bottle of wine and never did I first stayed 3 nights and then had to extend one more night under two separate reservations. They did not honor any of the VIP benefits for either of the seats and when I asked if they could upgrade me they mentioned that they could do so if I paid extra. It is not the first time I go to a VIP hotel and they do not honor Expedia’s claims that there will be a free upgrade if the room is available. In this case it was available and they wanted to charge me for it.

1) I stayed at the property a total of 4 nights. They gave 1 tiny bar of soap for the entire stay; 2) the room was dusty 3) I was supposed to receive a bottle of wine and never did I first stayed 3 nights and then had to extend one more night under two separate reservations. They did not honor any of the VIP benefits for either of the seats and when I asked if they could upgrade me they mentioned that they could do so if I paid extra. It is not the first time I go to a VIP hotel and they do not honor Expedia’s claims that there will be a free upgrade if the room is available. In this case it was available and they wanted to charge me for it.

10

DANIEL

25 May 2024

·

Stayed 1 night

Excelente servicio por parte del personal de recepción.

Excelente servicio por parte del personal de recepción.

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AI-generated summary based on recent guest reviews

Location

Praised for being steps from restaurants, shopping, and easy ride-hailing, with some noting quiet surroundings. A few found vehicle access or wayfinding confusing and disliked approaching the lobby by car.

Related guest reviews

10

Cynthia

24 Oct 2024

·

Stayed 1 night

The property is a great place to stay when visiting. Very convenient location. Good atmosphere.

The property is a great place to stay when visiting. Very convenient location. Good atmosphere.

10

MARICRUZ

19 Jun 2025

·

Stayed 1 night

Excelente ubicación, limpieza, y buen servicio.

Excelente ubicación, limpieza, y buen servicio.

10

Selene

10 Mar 2025

·

Stayed 2 nights

Está frente a los mejores restaurantes y centros comerciales puedes llegar caminando fácilmente a ellos

Está frente a los mejores restaurantes y centros comerciales puedes llegar caminando fácilmente a ellos

8

Oscar

4 Sept 2023

·

Stayed 1 night

Lobby is a bit difficult to find - other than that, good room.

Lobby is a bit difficult to find - other than that, good room.

10

Jose Rodolfo

14 Oct 2025

·

Stayed 1 night

Increíble lugar, muy bien ubicado y excelente servicio

Increíble lugar, muy bien ubicado y excelente servicio

10

Steve

4 Jan 2025

·

Stayed 5 nights

Close to a lot of restaurants.

Close to a lot of restaurants.

8

Rodolfo

18 Sept 2025

·

Stayed 1 night

Estaría muy completo si tuviera alberca. Las indicaciones para llegar al hotel usando Maps no son las más exactas, el acceso es por la calle adyacente, no por la avenida principal.

Estaría muy completo si tuviera alberca. Las indicaciones para llegar al hotel usando Maps no son las más exactas, el acceso es por la calle adyacente, no por la avenida principal.

10

Ricardo

10 Dec 2023

·

Stayed 3 nights

Amazing modern design hotel. Nicely located and nicely decorated. Definitely a remarkable place to stay in Monterrey!

Amazing modern design hotel. Nicely located and nicely decorated. Definitely a remarkable place to stay in Monterrey!

8

Jonas

10 Jul 2024

·

Stayed 6 nights

This was our first trip to Monterrey, Mexico and we were glad to have selected Aqua for the duration of our trip. The hotel is quiet yet centrally located to shopping and dining just steps away. The staff was accommodating and attentive. The room was clean. The beds were comfortable and the room was in good condition. One criticism we have is that the shower is designed to pour directly onto the floor next to the tub.This creates very slippery and dangerous conditions even when using the small mat that is provided. If the rooms are ever redesigned I would recommend enclosing the shower as it created a fall for one of us. One additional issue is the TV does not allow you to sync with Apple devices which would have been nice to have but not critical.Otherwise we were very happy with our room.

This was our first trip to Monterrey, Mexico and we were glad to have selected Aqua for the duration of our trip. The hotel is quiet yet centrally located to shopping and dining just steps away. The staff was accommodating and attentive. The room was clean. The beds were comfortable and the room was in good condition. One criticism we have is that the shower is designed to pour directly onto the floor next to the tub.This creates very slippery and dangerous conditions even when using the small mat that is provided. If the rooms are ever redesigned I would recommend enclosing the shower as it created a fall for one of us. One additional issue is the TV does not allow you to sync with Apple devices which would have been nice to have but not critical.Otherwise we were very happy with our room.

8

Ricardo

18 Oct 2024

·

Stayed 1 night

Nice hotel but very inconvenient location the way to drive to it besides it’s besides an abandoned construction or such it appears which gives it a bad look

Nice hotel but very inconvenient location the way to drive to it besides it’s besides an abandoned construction or such it appears which gives it a bad look

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Dining

Many guests enjoyed the breakfast buffet, restaurant dishes, and room service, citing tasty food. Others found breakfast underwhelming or poor, noted occasional restaurant or bar closures for events or maintenance, and mentioned slow service at times.

Related guest reviews

10

Rosario Garcia

3 Apr 2024

·

Stayed 3 nights

Comida deliciosa, atención de personal excelente. Desde recepción hasta la salida. La Srita. Eliza y el Sr. Pepe hicieron mi estadía especialmente remarcables.

Comida deliciosa, atención de personal excelente. Desde recepción hasta la salida. La Srita. Eliza y el Sr. Pepe hicieron mi estadía especialmente remarcables.

10

Patricia

25 Jan 2025

·

Stayed 2 nights

Muy buena ubicación, la habitación muy bonita y cómoda y la comida rica!

Muy buena ubicación, la habitación muy bonita y cómoda y la comida rica!

10

Arturo Alfonso

30 Sept 2023

·

Stayed 2 nights

Las instalaciones son de primera, nos gusto mucho el restaurante y el personal fue muy atento y servicial .

Las instalaciones son de primera, nos gusto mucho el restaurante y el personal fue muy atento y servicial .

10

SIMON

19 Dec 2025

·

Stayed 1 night

En general muy bien las habitaciones muy buenas y cómodas el servicio muy bueno el desayuno quedó a deber nos estaba mal pero para un hotel de esta categoría debería tener un servicio de huevos al gusto en vivo y no pedirlos a la cocina y también tal vez tortilla recién hechas para quesadillas

En general muy bien las habitaciones muy buenas y cómodas el servicio muy bueno el desayuno quedó a deber nos estaba mal pero para un hotel de esta categoría debería tener un servicio de huevos al gusto en vivo y no pedirlos a la cocina y también tal vez tortilla recién hechas para quesadillas

10

Saul

22 Aug 2025

·

Stayed 4 nights

Great property great service great food

Great property great service great food

8

Jorge

19 May 2024

·

Stayed 1 night

Tenían un. Evento privado y no se podía usar el bar ni el restaurante solo el room service , considero que debieron avisarme con antelación

Tenían un. Evento privado y no se podía usar el bar ni el restaurante solo el room service , considero que debieron avisarme con antelación

10

Milena

29 Apr 2024

·

Stayed 5 nights

We stayed here for 5 nights and had a wonderful experience. Our room was beautiful and we had a tub with a view of Cerro de La Silla. The hotel is classy and artsy. We appreciated the shot glasses and bottle of mezcal with a plate of orange and lemon slices over salt and tajin left for us guests to enjoy in the hallway each evening, it was a delightful surprise. Room service was excellent, also the breakfast buffet was great. We had an amazing massage in their spa and enjoyed the spa saunas and jacuzzi, only we wished the jacuzzi and saunas were always accessible to guests. The hotel is part of a nice rooftop park called Trébol Park and it has restaurants. It's also very easy to get an Uber from the front of Trébol Park as well as from the hotel front door and there are more restaurants and there is fashion plaza mall across the street. We will definitely be staying here again.

We stayed here for 5 nights and had a wonderful experience. Our room was beautiful and we had a tub with a view of Cerro de La Silla. The hotel is classy and artsy. We appreciated the shot glasses and bottle of mezcal with a plate of orange and lemon slices over salt and tajin left for us guests to enjoy in the hallway each evening, it was a delightful surprise. Room service was excellent, also the breakfast buffet was great. We had an amazing massage in their spa and enjoyed the spa saunas and jacuzzi, only we wished the jacuzzi and saunas were always accessible to guests. The hotel is part of a nice rooftop park called Trébol Park and it has restaurants. It's also very easy to get an Uber from the front of Trébol Park as well as from the hotel front door and there are more restaurants and there is fashion plaza mall across the street. We will definitely be staying here again.

8

Augusto

4 Mar 2024

·

Stayed 1 night

Short stay. Nice place. Expensive and poor breakfast

Short stay. Nice place. Expensive and poor breakfast

10

Fernando

17 Mar 2025

·

Stayed 2 nights

Una excelente opción para hospedarse en Monterrey. El personal está altamente capacitado para brindar el mejor servicio al cliente. Quiero hacer una mención especial a Elvira, quien solucionó de manera muy profesional un problema que surgió durante el check-in. Prácticamente todo el equipo fue increíble con nosotros. El desayuno buffet es muy completo y de excelente calidad. Las instalaciones del hotel están en perfectas condiciones, y su ubicación es inmejorable. Me voy sumamente satisfecho, no solo por el servicio, sino por haber disfrutado de una experiencia de lujo en Monterrey. Sin duda, este hotel será siempre mi primera opción en la ciudad. Su infraestructura y ubicación son excelentes, pero, sobre todo, el servicio excepcional del personal es lo que me hará regresar.

Una excelente opción para hospedarse en Monterrey. El personal está altamente capacitado para brindar el mejor servicio al cliente. Quiero hacer una mención especial a Elvira, quien solucionó de manera muy profesional un problema que surgió durante el check-in. Prácticamente todo el equipo fue increíble con nosotros. El desayuno buffet es muy completo y de excelente calidad. Las instalaciones del hotel están en perfectas condiciones, y su ubicación es inmejorable. Me voy sumamente satisfecho, no solo por el servicio, sino por haber disfrutado de una experiencia de lujo en Monterrey. Sin duda, este hotel será siempre mi primera opción en la ciudad. Su infraestructura y ubicación son excelentes, pero, sobre todo, el servicio excepcional del personal es lo que me hará regresar.

4

Victor Manuel Gonzalez

15 Jun 2024

·

Stayed 1 night

Solo salía agua caliente de la regadera, el restaurante para desayunar muy malo para el nivel de hotel

Solo salía agua caliente de la regadera, el restaurante para desayunar muy malo para el nivel de hotel

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8

Donghoon

25 Jun 2026

·

Stayed 1 night

Great time with top management

Great time with top management

10

Donghoon

24 Jun 2026

·

Stayed 1 night

Breakfast is little expensive but everything is wonderful!!

Breakfast is little expensive but everything is wonderful!!

10

Jorge

23 Jun 2026

·

Stayed 1 night

Noe and the valet personnel were great - great staff

Noe and the valet personnel were great - great staff

2

Lukasz

31 May 2026

·

Stayed 1 night

SPA - nowhere on booking or hotel description is says that to use sauna you have to pay extra 900 MXN per person. Receptionist despite showing her the booking and lack of information about charges diaregarded it. Sauna and ice plunge was the only reason I have selected this hotel and paid extra vs. others. Update your information to not confuse customers.

SPA - nowhere on booking or hotel description is says that to use sauna you have to pay extra 900 MXN per person. Receptionist despite showing her the booking and lack of information about charges diaregarded it. Sauna and ice plunge was the only reason I have selected this hotel and paid extra vs. others. Update your information to not confuse customers.

10

Juan

29 May 2026

·

Stayed 1 night

Nice 1 night stay. Walking distance to all. Perdect

Nice 1 night stay. Walking distance to all. Perdect

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 13:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about Live Aqua Monterrey

Is parking available at the hotel?

Yes, parking is available on-site and is free. Valet parking is also offered. However, parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 7 AM to noon for a fee, approximately USD 18 to 21 for adults and children.

Does the hotel allow pets?

Yes, the hotel allows pets in specific rooms only, with a pet fee of USD 125 per pet, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 1:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Is there an airport shuttle service available?

Yes, a roundtrip airport shuttle is available for a surcharge of USD 40 per vehicle (one-way, maximum occupancy 3). Guests must contact the property with arrival details before travel.

What accessibility features does the hotel offer?

The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is located in San Pedro Garza García (Valle Oriente), within a 5-minute walk of Fashion Drive and Showcenter Complex. It is approximately 2.6 miles from Auditorium Pabellón M and 4.8 miles from Fundidora Park.

What are the hotel’s policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

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Instant AI responses are based on hotel information

Prices for upcoming dates

September 2026

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $266
20 $266	21 $423	22 $426	23 $429	24 $424	25 $249	26 $238
27 $261	28 $281	29 $365	30 $355

October 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.

2026-09-19: 265.74275597076416USD
2026-09-20: 266.4571107315063USD
2026-09-21: 423.3524771820068USD
2026-09-22: 426.3027987762451USD
2026-09-23: 429.4031236602783USD
2026-09-24: 423.8168147827148USD
2026-09-25: 248.67746460876464USD
2026-09-26: 237.95860505371093USD
2026-09-27: 260.99999665374753USD
2026-09-28: 280.9999857269287USD
2026-09-29: 365.0000063934326USD
2026-09-30: 354.9999855834961USD
2026-10-01: 350.2860218536377USD
2026-10-02: 300.9999923156738USD
2026-10-03: 343.0000026489258USD
2026-10-04: 261.45657485961914USD
2026-10-05: 285.03052718200684USD
2026-10-06: 285.03052718200684USD
2026-10-07: 250.74114835510252USD
2026-10-08: 285.03052718200684USD
2026-10-09: 293.60287188873286USD
2026-10-10: 265.74275597076416USD
2026-10-11: 254.75998941345213USD
2026-10-12: 292.8885171279907USD
2026-10-13: 285.03052718200684USD
2026-10-14: 285.03052718200684USD
2026-10-15: 285.03052718200684USD
2026-10-16: 265.74275597076416USD
2026-10-17: 273.6007284011841USD
2026-10-18: 265.74275597076416USD
2026-10-19: 284.31617242126464USD
2026-10-20: 282.1730906234741USD
2026-10-21: 282.1730906234741USD
2026-10-22: 290.031063053894USD
2026-10-23: 263.59965665740964USD
2026-10-24: 263.59965665740964USD
2026-10-25: 263.59965665740964USD
2026-10-26: 290.031063053894USD
2026-10-27: 282.1730906234741USD
2026-10-28: 282.1730906234741USD
2026-10-29: 281.9999843048096USD
2026-10-30: 263.59965665740964USD
2026-10-31: 270.74329184265133USD
2026-11-01: 264.99999096527097USD
2026-11-02: 295.7459536865234USD
2026-11-03: 295.7459536865234USD
2026-11-04: 295.7459536865234USD
2026-11-05: 327.177913470459USD
2026-11-06: 433.6178587860107USD
2026-11-07: 433.6178587860107USD
2026-11-08: 436.4753128601074USD
2026-11-09: 310.747578817749USD
2026-11-10: 309.42459324035644USD
2026-11-11: 315.74809717407226USD
2026-11-12: 313.5550084411621USD
2026-11-13: 263.59965665740964USD
2026-11-14: 263.59965665740964USD
2026-11-15: 258.5991207855224USD
2026-11-16: 286.45925421905514USD
2026-11-17: 286.639682043457USD
2026-11-18: 283.6018001449585USD
2026-11-19: 312.7031915344238USD

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-in must be done by someone who is at least 18 years old.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
Parking height restrictions apply.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Fee for cooked-to-order breakfast: approximately USD 18 to 21 for adults, and USD 18 to 21 for children
Airport shuttle fee: USD 40 per vehicle (one-way, maximum occupancy 3)
Pet fee: USD 125 per pet, per day
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.