Name: Apartamentos "Ala Residencias"
Address: Calle 22 de Enero 16 de Septiembre y 5 de mayo, Chetumal, Quintana Roo, Mexico, Chetumal, Quintana Roo, Mexico
Rating: 9.6

Guest reviews

9.6

Exceptional

Based on 37 verified reviews

What guests think

AI-generated summary based on recent guest reviews

Apartamentos "Ala Residencias" stands out for its waterfront location near the Belize ferry, spacious rooms with bay views, and a rooftop pool, while many guests highlight warm, helpful staff and easy check‑in that make short stopovers and longer stays comfortable.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

David

24 Jan 2026

·

Stayed 1 night

Ideal location for the Belize ferry terminal. Surprisingly lovely spacious room. Good check-in.

10

Mesha

15 Dec 2025

·

Stayed 1 night

Yes, it was absolutely beautiful

6

Marijo

7 Oct 2025

·

Stayed 1 night

It was just a 1 night stop, on our way from San Pedro Belize to Playa Del Carmen. It was OK The bathroom was clean. Pick-up/drop-off provided was convenient. We didn’t get the room that we booked; instead we were given a room that has 1 sunroof window; no view of the outside. Our room was like a dungeon. MOSQUITOES buzzed around and kept me up all night.

10

Manuel

19 Sept 2025

·

Stayed 1 night

Is very nice place quiet and accessible, right at the port , is very small town and no much to do there

10

Rachel

13 Sept 2025

·

Stayed 1 night

Service was incredible, the room was beautiful and the location was amazing. The rooftop pool was great, too!

Calle 22 de Enero 16 de Septiembre y 5 de mayo, Chetumal, Quintana Roo, Mexico

Location

With a stay at ALA Residencias in Chetumal, you'll be just steps from Fisherman's Fountain and Explanada de la Bandera. This aparthotel is 17.3 mi (27.9 km) from Lake Bacalar and 0.1 mi (0.2 km) from Malecón de Chetumal.

Fisherman's Fountain(0.1 Miles)

Explanada de la Bandera(0.1 Miles)

Malecón de Chetumal(0.1 Miles)

Palacio de Gobierno(0.2 Miles)

Chetumal Ferry Terminal(0.3 Miles)

Museo de la Ciudad(0.7 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 22:30

Before 12:00

Good to know

Additional policies and info about this property.

FAQs

Yes, parking is available on-site and is free of charge.

Check-in is from 15:00 until 22:30, and check-out is at 12:00. Early or late check-in/check-out may be available upon request.

The property is located just steps from Fisherman's Fountain and Explanada de la Bandera, approximately 0.1 km from Malecón de Chetumal, and 17.3 mi (27.9 km) from Lake Bacalar.

Yes, there is an outdoor swimming pool available, with access from 9:00 AM to 9:00 PM.

Children are allowed at the property, but specific age policies for free stays are not mentioned.

Apartamentos "Ala Residencias"

Amenities

Property description

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