Name: Aloft by Marriott Houston Downtown
Address: 820 Fannin Street, Houston Central Business District, Houston, Texas, United States of America, Houston, Harris County, US
Price range: US$109–US$492 per night
Rating: 7.78

What guests think

Travellers describe Aloft Houston Downtown as a centrally located, social vibe hotel with generally friendly staff, convenient for games and theaters, but with uneven upkeep that can affect comfort and access to amenities during a stay.

Many like the walkable downtown location and rooftop areas when open. Common complaints include out-of-service elevators, a very small or occasionally closed/dirty pool, bar closures, and pricey or slow valet with no dedicated parking. Rooms vary in size and views, with several facing walls and some noise; overall cleanliness and maintenance are inconsistent, and a few guests reported plumbing or temperature issues. Expect a great location with mixed reliability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Recurring elevator outages and long waits are reported, and the rooftop pool is very small and at times closed or dirty; the bar’s hours are inconsistent. Parking is mostly valet, which several guests found costly or slow, and the gym was noted out of service.

Related guest reviews

6

Charlotte

25 Jun 2025

·

Stayed 4 nights

The hotel was just ok. The elevator was not working which was a problem for me especially because I had Ubers waiting for me. They need to get the elevator fixed and there was no attempt made to do so.

6

Kerrie

6 Aug 2025

·

Stayed 2 nights

Property is nice but this is the second time I’ve stayed there in 4 months time and they are still an elevator down.

8

Crystal

4 Jan 2025

·

Stayed 2 nights

Everything outside of valet was worth the night stay. Valet was unorganized and pricey.

10

Oliver

10 Jun 2024

·

Stayed 3 nights

Good stay, great sleeps in a very dark room. Comfortable bed and pillows. Staff helpful when asked. Rooftop pool is tiny! Pictures make it look a lot bigger than it is. But a good hotel stay nonetheless.

4

Thomas

30 Aug 2024

·

Stayed 3 nights

Absolute dump. The pool was a rotten green colour and out of use and the rooftop bar was never open when it should've been. Our room window faced a brick wall and was very rough around the edges. The only saving grace were the valet staff and the guy working behind the bar. It was nothing whatsoever like the pictures.

8

Haoyuan

22 Jun 2024

·

Stayed 2 nights

No parking lot, had to use public parking

8

Justin

25 May 2025

·

Stayed 3 nights

Elevators were broken. Other than that, good stay.

2

ileana

19 Aug 2025

·

Stayed 1 night

My stay was far from ideal. The escalator was out of service, and the elevator moved at a frustratingly slow pace. Shockingly, some windows in the room had visible bullet holes, which raised serious safety concerns. The third-floor hallway was wet and slippery, and to top it off, the air conditioning failed during my visit. Overall, the experience was disappointing and unsettling.

6

charles

26 Jun 2024

·

Stayed 1 night

Was pretty new looking inside. Was kinda confusing that you need a key card to get into the lobby, which is good unless you haven’t checked in yet. The pool was closed so we were a bit upset about that but it was a maintenance issue. Short walk to Minute Maid so that was nice.

6

Angelica

23 Jun 2025

·

Stayed 1 night

Overall it was a good stay. I booked it for the pool and bar but the pool was to small.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: some found spaces clean, but others reported stained bedding, lingering odors (including smoke), wet carpets or leaks, and poor lobby restroom cleanliness, with inconsistent room cleaning during stays.

Related guest reviews

6

Marissa

6 Jun 2025

·

Stayed 2 nights

It was ok toothpaste was in the bathroom countertop. Cleanliness could use approvement.

4

Bobby

12 Aug 2025

·

Stayed 2 nights

I booked two rooms and one of the rooms had blood on the sheets. A/c wasn’t working and water went out .

6

Cedric

14 Apr 2025

·

Stayed 2 nights

Soon as you walk through the entrance door, it’s smells like sewage, getting the room thru this third party app and not knowing what your room will look like is not cool. My boyfriend and I picked a king size room, but when we got there it was no view just a window facing a wall, that was wack, I advised the staff as my key wouldn’t unlock the doors to the roof top, about my room she said she would see what she could do, and she said she get us another key card, well yeah she never contacted us… traveled far just to not get a window view and stared at a wall the whole time I was there in that room…. Room 801 no window view just a wall

8

Olivia

12 Apr 2024

·

Stayed 2 nights

The lobby restrooms were disgusting.

4

Jason

19 Aug 2025

·

Stayed 2 nights

Was looking forward to a weekend getaway. Had tickets to the Astros game for Saturday night. Check in was uneventful with very nice people working. Valet was a hoot. Got room keys and off we go to our room. Exit the elevator on the 3rd floor and you are greeted to the very pungent aroma of marijuana being smoked somewhere in the vicinity of our floor. Got to the room and the smell had permeated into the room. Sheets and pillows smelled of it, towels as well. By the end of the stay the clothes in our suitcases smelled of it. I was concerned about driving home on Sunday because there was no way a cop wouldn't think my wife and I weren't stoned out of our minds in the event we got pulled over. We notified the front desk but I'm sure little to no effort was put into locating the culprit. Large signs in the lobby another located by the elevator and a card in the room all stating no smoking property. I was young once I liked to party as much as the next guy but I was a little more discreet when I was smoking a joint. Overall the property was nice and the staff was great however I will stay somewhere else from now on. A few bad apples have spoiled it for me!

4

Jaterria

5 Sept 2023

·

Stayed 1 night

Unclean and rushed, trash was still left in my room after checking in and lingering smell.

4

Takenia

14 Apr 2025

·

Stayed 4 nights

The property was ok! Great location, many restaurants in the area. Pictures are misleading, pool is extremely small and not very inviting for guest, poorly maintained. Several leaks throughout the building, resulting in an awful smell throughout the hallways due to wet carpet. Staff was very friendly and extremely helpful. Met some prostitues in the lobby, very interesting experience. Bullet holes in the window. Might want to repair that Aloft! Next time I visit Houston, I will definitely be choosing a different hotel.

4

Latonya

1 Jun 2025

·

Stayed 2 nights

The hotel staff did not clean the room nor did they leave any fresh towels. When I asked for fresh towels I was told that I needed to come down to the lobby to retrieve them Also one of the elevators was not working so it would take a good 20 minutes to get to and from the room. The hotel itself was nice but definitely the staff knee training and customer

6

Jesus

14 Jul 2024

·

Stayed 1 night

We stayed in July for a single night to catch a Houston Astros game. This hotel is a great spot for this reason, as Minute Maid Park is around the corner. My main concern for the low review was cleanliness. Our sheets and bed were covered in small bits of hair, resembling that of beard sheddings. Our sheets also contained a small pink-brown-hued spot. We only noticed this right before bed, upon our return from the game and late dinner (we never touched or sat on the bed when we first checked in, as we quickly changed and left for Minute Maid Park). We called the front desk (~1:00 AM), requesting a change of sheets. The employee mentioned that "they were the only one there, and to please be patient" as they were balancing all sorts of requests. After 30 minutes of no action, I decided to head downstairs myself to ask this request in person. The front desk person was there, loitering in the back office. Upon seeing me, I asked about my room\'s request. The employee seemed flustered and slightly surprised as if they had possibly forgotten. They quickly scrambled to a side room, left of the elevators, where they then handed me clean sheets and clean covers. Overall, for this reason, my stay was mostly poor. If you do stay here, I recommend you take a good look around your room and complain if you find anything not to your standards.

4

Katherine

14 Aug 2023

·

Stayed 3 nights

Our room was never cleaned the entire time we were there and the staff did not seem to care. Will not be back to this hotel ever again

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AI-generated summary based on recent guest reviews

Rooms

Rooms range from spacious to small; many have limited views facing a wall and some guests noted noise from outside or hallways. Several disliked the wet-room bathroom layout with the toilet in the shower area.

Related guest reviews

10

Rosalind

16 Jul 2024

·

Stayed 1 night

I was by the stairway and people in and out all night to smoke in the stairwell

2

Teneen

4 Aug 2024

·

Stayed 4 nights

The hotel gave us a room on the 5th floor the widow was facing a brick wall 👀👀 There was a painting on the wall that fell off in the middle of the night scared me to death. The elevator stopped working and the computer system shut down and they have no idea when the home will come off my card.

6

Cedric

14 Apr 2025

·

Stayed 2 nights

Soon as you walk through the entrance door, it’s smells like sewage, getting the room thru this third party app and not knowing what your room will look like is not cool. My boyfriend and I picked a king size room, but when we got there it was no view just a window facing a wall, that was wack, I advised the staff as my key wouldn’t unlock the doors to the roof top, about my room she said she would see what she could do, and she said she get us another key card, well yeah she never contacted us… traveled far just to not get a window view and stared at a wall the whole time I was there in that room…. Room 801 no window view just a wall

4

Erica

23 Jun 2025

·

Stayed 1 night

As always, our experience at Aloft Houston Downtown was pleasant overall, and we appreciate the warm hospitality your team consistently provides. However, I did want to mention that during this particular stay, we encountered an issue with excessive noise outside our room, which unfortunately made it difficult for us to rest. Despite our efforts to relax, the noise repeatedly woke us up throughout the night. We understand that some situations may be beyond your control, but I wanted to share this feedback so it can be taken into consideration. We truly value the service and atmosphere at your hotel, and we look forward to staying with you again in the future. Warm regards, ERICA CASTILLO

10

iris

9 Sept 2024

·

Stayed 2 nights

I liked howl it was located in a central spot. Didnt like thst only 2 elevator worked and only 1 access to lobby

6

Coshayta

16 Jun 2024

·

Stayed 2 nights

We had a room with a window that faced a building so we essentially had no window at all. It had a very weird lay out and a tiny tv for the size of the room, and they charge everything to your room if you want something downstairs.

4

Lauren

20 Aug 2023

·

Stayed 2 nights

Room was like a dunged - black cinder block wall was the view.

6

Eve

14 May 2025

·

Stayed 1 night

The staff was nice and the building was as nice as it could be, a bit older and run down. The rooms with big windows and a city view is a nice touch but be prepared for outside noise.

10

Sergio

24 Jul 2025

·

Stayed 2 nights

Rooms were small but very enjoyable...windows mciew wss of a wall but not much you could do

6

Symon

5 Sept 2024

·

Stayed 2 nights

Nice property but a lot of homeless folks begging around the hotel, and the tram is very noisy - from 4am all day

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AI-generated summary based on recent guest reviews

Service

Staff are often praised as friendly and helpful, but service consistency varies with reports of rude interactions, check-in/software issues, slow responses, and unresolved requests.

Related guest reviews

2

Alex

17 Mar 2025

·

Stayed 1 night

Lady in the check in area was rude.

10

Monica

17 Nov 2023

·

Stayed 1 night

Front desk and bartender were sooo nice when I arrived a little early! The vibe is nice and chill. Felt very safe. As I left my room the next day, the person cleaning the room next to mine asked how my stay was and the condition of my room, seemed to take pride in my good review of the room. Will stay again!

10

Phillip

21 Jan 2024

·

Stayed 4 nights

The Staff was very nice and helpful especially Niesha. And Iyana is very helpful also and the valet crew was awesome George and SARAH and give SARAH a bigger coat please and thank you

2

Charlotte

14 Aug 2024

·

Stayed 3 nights

Upon trying to check in, their software was down & after a couple of hours, they manually checked us in with pen & paper. We checked in on Friday & checked out on Monday. We never received a room key & had to be escorted to our room each time. The air conditioning wasn’t working properly & had to get up several times during the night to start the a/c. We were never offered clean towels. Only one time did we have hot water in shower. The pool wasn’t open & bar wasn’t open. I can say though that the people at the front desk were very kind, as I know they had no control over it. We were told upon checking out that we should get refund or points but haven’t heard from anyone!

10

Toyreon

16 May 2025

·

Stayed 1 night

The staff were very nice and attentive.

8

Diamond

9 Dec 2024

·

Stayed 1 night

I enjoyed the property, my issue is with valet. I waited over 35 minutes after my retrieval request and gave up after 40 minutes, which is when I received the new notification that my vehicle had been brought to me. I came down in person and waited and by 12:46am, I’d already been waiting 35:01 minutes (which I have screenshots for). I was given a number to the manager George and when I called, he laughed in my face and hung up and then didn’t return my call. Unfortunately, I have no other way of contacting or getting the attention of the hotel or valet unless there’s a negative review, since my attempts in person and on the phone have been unsuccessful.

4

Alexis

31 Jan 2023

·

Stayed 3 nights

Checking in was no satisfactory. The hotel had to switch us 2 rooms, first room not clean at all. Then, the second room the heat did not work. I was told I can check in early for a small fee. When arriving at the hotel, they already given up the room. I was disappointed due to, I flew in to go to a conference and was delayed. I missed the whole day of the conference. Overall, my stay was very convenient and close to the convention center. I did enjoy my stay and may reconsider. Thanks!

4

Nicholas

27 Jul 2025

·

Stayed 3 nights

Only one working elevator, cleaning staff was amazing! Front desk very rude.

10

Francisco

24 Jan 2025

·

Stayed 1 night

Great service, front dest was very helpful and i would recommend it to any body coming to Houston..thank you Aloft

10

Lakisha

11 Sept 2025

·

Stayed 3 nights

Our stay was wonderful. The staff was very friendly and knowledgeable

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AI-generated summary based on recent guest reviews

Location

Consistently praised downtown location close to stadiums, theaters, and restaurants, with easy walking to attractions. A few mentioned street noise or nearby homeless activity.

Related guest reviews

8

Keith

31 Dec 2024

·

Stayed 1 night

Excellent location….

10

Hannah

17 Aug 2025

·

Stayed 2 nights

Great location! Close to everything we had planned to do!

8

Victoria

19 May 2025

·

Stayed 3 nights

We enjoyed our stay at Aloft. The staff was friendly and helpful. The room was fine, nothing spectacular to rave about but a nice hotel for the price point and especially the location. Would stay again for the convenient location.

10

Summer

9 Nov 2024

·

Stayed 1 night

In a great downtown location with restaurants that you can walk to.

10

David

6 Jun 2024

·

Stayed 1 night

Perfect stay close to Minute Maid Park, Discovery Green, Main Street, and more!

8

Kristin Lynn Le

14 Apr 2025

·

Stayed 3 nights

Rooftop pool/bar is a nice space to relax. Reasonable walk to watch Astros baseball games.

10

Natasha

14 Oct 2025

·

Stayed 1 night

A unique hotel with a great location to many attractions in Houston!

8

Emily

18 May 2025

·

Stayed 1 night

We loved our stay at Aloft! It’s in a great location and the king room is spacious with a great sized bathroom as well. We enjoyed the rooftop pool and found the drinks to be reasonably priced. The only issue we found is that the air flow in the room was not ideal, leading it to be fairly warm at night. We may have needed to turn the air down much cooler. Otherwise everything was clean, felt updated and well-maintained and in great walking distance from activities in the area. Would happily stay again!

10

Francisco

29 Jul 2024

·

Stayed 3 nights

Conveniently near stadiums

10

Holly

16 Mar 2025

·

Stayed 1 night

Couple staying for one night. Close, walking distance, to the Hobby Center and the theater district. Lots of food choices close and on the way to the theater. Valet was quick and friendly.

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AI-generated summary based on recent guest reviews

Dining

On-site dining is limited: breakfast is paid and there’s no full restaurant; the rooftop bar and lobby bar were sometimes closed, though some enjoyed reasonably priced drinks when open.

Related guest reviews

10

Jonathan

8 Jul 2025

·

Stayed 3 nights

U have to pay for breakfast

4

Thomas

30 Aug 2024

·

Stayed 3 nights

Absolute dump. The pool was a rotten green colour and out of use and the rooftop bar was never open when it should've been. Our room window faced a brick wall and was very rough around the edges. The only saving grace were the valet staff and the guy working behind the bar. It was nothing whatsoever like the pictures.

4

Aylar

15 Jan 2023

·

Stayed 5 nights

I travel for work half the month and will not be staying at aloft. I requested a double queen room and when I walked in, noticed my view was a brick wall. The manager and staff informed me they can switch my rooms but views are limited. The staff never got back to and even told me they do something for my troubles. I never received anything. When I booked the room , I added breakfast and told the front desk person I would like to order food. They told me I don’t have breakfast and I had to call hotels.com and have them call the front desk to inform them I had breakfast. I ended up getting charged 50$ for breakfast and even one day was not able to eat because there was none in the kitchen to make breakfast. I told the manager to cancel my order because I was going to be late for work: Overall, I am not happy with the quality of the room because there NO NATURAl light whatsoever coming in: the customer service is terrible and nobody follows up with their promise. I called to get the breakfast adjusted yesterday and was promised a new receipt and I am yet to obtain that. You have to call multiple times and follow up, which I do not have time on a business or leisure trip for that matter! Save your money and go somewhere else.

2

Sandra

22 Sept 2024

·

Stayed 1 night

I should have read the reviews prior to booking. All the problems others had was exactly what happened to us. 1 elevator working along with the service staff filling it with their carts?? Valet was horrible- they only had 1 gentlemen working! And why have a bar- if it was never open. When I questioned the front desk- she was soooo rude and proceeded to tell me the bartender called in?!? Seriously! All she did was hand me a managers card!? The price was good but service alone convinced me to never stay there again!!!

6

shawnee

3 Aug 2025

·

Stayed 1 night

Our bathroom was a handicapped with toilet and shower is same stall so the water ran down tj the toilet slipped going to the toilet and fell Then water started running into the dressing part of the bathroom people beside us was so loud elevator was slow as hell Internet said restaurant but there wasn’t one Just not happy at all

8

Kristin Lynn Le

14 Apr 2025

·

Stayed 3 nights

Rooftop pool/bar is a nice space to relax. Reasonable walk to watch Astros baseball games.

8

Jodie

5 Jul 2025

·

Stayed 1 night

It was good overall, but can do with some maintenance and more comfortable bedding. The pillows were pretty uncomfortable, the safe in the room was out of batteries, and the toilet was leaking. On-site dining would be great, too! Besides that, staff was amazing, very responsive, and helpful.

10

Michael

26 Jul 2025

·

Stayed 1 night

Good hotel good food good service

8

Emily

18 May 2025

·

Stayed 1 night

We loved our stay at Aloft! It’s in a great location and the king room is spacious with a great sized bathroom as well. We enjoyed the rooftop pool and found the drinks to be reasonably priced. The only issue we found is that the air flow in the room was not ideal, leading it to be fairly warm at night. We may have needed to turn the air down much cooler. Otherwise everything was clean, felt updated and well-maintained and in great walking distance from activities in the area. Would happily stay again!

6

Angelica

23 Jun 2025

·

Stayed 1 night

Overall it was a good stay. I booked it for the pool and bar but the pool was to small.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$198
February	US$216
March	US$308
April	US$209
May	US$162
June	US$219
July	US$178
August	US$138
September	US$172
October	US$220
November	US$213
December	US$116

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $330	16 $194	17 $136	18 $171	19 $169
20 $133	21 $262	22	23 $275	24 $114	25 $117	26 $118
27 $110	28 $126	29 $129	30 $129

Su	Mo	Tu	We	Th	Fr	Sa
				1 $114	2 $114	3 $126
4 $114	5 $127	6 $142	7 $166	8 $266	9 $492	10 $492
11 $109	12 $122	13 $140	14 $162	15 $256	16 $118	17 $196
18 $117	19 $125	20 $147	21 $161	22 $258	23 $123	24 $135
25 $222	26 $195	27 $176	28 $193	29 $147	30 $151	31 $127

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds (Hearing Accessible)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Aloft, Room, 2 Queen Beds

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Aloft, Room, 1 King Bed

Room, 1 King Bed (Hearing Accessible)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Aloft by Marriott Houston Downtown

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Prices for upcoming dates