Name: Motel 6 Houston, TX – Willowbrook Mall
Address: 8711 Cypress Creek Parkway, Willowbrook, Houston, Texas, United States of America, Houston, Texas, US
Price range: US$49–US$71 per night
Rating: 7.48

What guests think

At Motel 6 Houston, TX – Willowbrook Mall, reviews are split: many guests highlight clean, simple rooms, cold A/C, comfortable beds, and quick check‑in, while others cite roaches or bed bugs, uneven housekeeping, late‑night activity, and unhelpful or rude service.

The location is convenient to Willowbrook and FM 1960 shopping, though access along the busy road can be awkward and some guests noted nighttime commotion. A few reviews also mention Wi‑Fi or heating and A/C problems. Overall, expect a no‑frills stay where experiences vary by room.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

Related guest reviews

6

Jesse

22 Jan 2025

·

Stayed 2 nights

Well, the property grounds were well-maintained and they had a nice little dog park. The room itself on the surface was decently clean, I did find there to be a few roaches scarring around. The property is set off of 1960 which is a very busy road. You are forced to go one way making leaving the property at any time of pain. The staff couldn’t have cared to say two words to me even when I engaged first and said good morning. but in the end for the price, it was a decent hotel. Let’s say the higher end of the low end.

8

Rod

9 Oct 2023

·

Stayed 1 night

Parking

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Cleanliness

Feedback is mixed: several guests found rooms clean, but multiple reviews report roaches and some mention bed bugs, odors, or missed housekeeping.

Related guest reviews

6

Jesse

22 Jan 2025

·

Stayed 2 nights

Well, the property grounds were well-maintained and they had a nice little dog park. The room itself on the surface was decently clean, I did find there to be a few roaches scarring around. The property is set off of 1960 which is a very busy road. You are forced to go one way making leaving the property at any time of pain. The staff couldn’t have cared to say two words to me even when I engaged first and said good morning. but in the end for the price, it was a decent hotel. Let’s say the higher end of the low end.

8

Crystal

10 Feb 2025

·

Stayed 1 night

Good price, professional customer service. Downside: 10:30 am wakeup call that I didnt ask for. Floor hadnt been mopped because a sticky substance (like dried up juice) was in the doorway and by the bathroom door and the final flaw was the one dead beetle behind the mattress and the one on the floor. BUT it was not a bedbug. So it was a minor creep out. Overall, the room served its purpose.

6

Eryka

3 Apr 2025

·

Stayed 1 night

My stay was fine , checking in/out was easy and very quick. However the guy in the front seemed to get jittery or irritated within a certain timeframe of our interaction. Also the bed were great and comfortable and clean but there were roaches and certain parts of the bathroom that weren’t clean.

2

Jacob

13 Feb 2024

·

Stayed 1 night

I had bed bugs and pee in my bed

4

Jessica

18 Apr 2024

·

Stayed 1 night

Pretty sure they have bed bugs. My children and I all woke up being bit by something.

2

Jada

11 Jul 2023

·

Stayed 1 night

Room was dirty, mold, it smelled weird, so hot and woke up with bites. I want a full refund that's really disgusting

4

Pamela

7 Aug 2025

·

Stayed 2 nights

The room wasn't accessible because the shower chair didn't fit in the bathtub and the tub didn't have a stopper, the shower was broken. This motel 6 wasn't comfortable for me because of my handicap and the lack of accessibility amenities in the room. I only stayed two nights. The room wasn't cleaned well had blonde hair in the tub, my first room had bugs just not comfortable.

2

Timothy

21 Aug 2025

·

Stayed 1 night

Checked in at the front desk around 8 o’clock at night employee was not friendly literally just going through the motions. I requested a room on the first floor because I carry a lot of tools and luggage with me. They said no and put me on the second floor several times in the night. I had a cockroach crawl onto me well in my bed worst hotel I’ve ever stayed at.

10

Lin

16 Feb 2024

·

Stayed 1 night

Very clean.

4

Ahleah

5 May 2025

·

Stayed 2 nights

It just looked like our room was wiped down , was not cleaned properly, the bathroom was the worst , we were looking to go to the mall and thought it was closer even the 7/11 that was out of business so we had to walk further just for a corner store . And we paid to be there till 11am no reason they should be calling at 10:30 am atleast call AT 11 that’s the time we paid for it was very busy alot of activity going on ppl were not considerate of being loud and making noise right in front of our door we had to look out the window multiple times for them to leave my rate over all is a 4 for the room commute and the things we expected and didn’t have

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Rooms

Rooms are basic; A/C typically runs very cold, some note comfortable beds and occasional noise from outside. A few reviews report Wi‑Fi or heater problems.

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2

Rosia

29 Mar 2025

·

Stayed 1 night

I have stayed at the property multiple times but this time I received a room that smelled like pee and the a/c was broken

8

Rosia

19 Feb 2025

·

Stayed 2 nights

Large Clean rooms

6

Eryka

3 Apr 2025

·

Stayed 1 night

My stay was fine , checking in/out was easy and very quick. However the guy in the front seemed to get jittery or irritated within a certain timeframe of our interaction. Also the bed were great and comfortable and clean but there were roaches and certain parts of the bathroom that weren’t clean.

8

Glenn

6 May 2024

·

Stayed 3 nights

People out late making noises. Talking after bedtime outside. Didn't feel real safe

10

Todd

27 Sept 2025

·

Stayed 1 night

Ac was cold

6

Ronald

26 Jan 2025

·

Stayed 1 night

wifi was. not working and heater only blew cold air

10

Todd

25 Sept 2025

·

Stayed 1 night

Ac super cold

10

Todd

28 Sept 2025

·

Stayed 1 night

Ac was cold

4

Iyanna

14 Mar 2023

·

Stayed 1 night

The room was gross. Dirty stained walls, chairs and bad stuffy odor. The one white sheet was clean. I always remove the comforter. The towels appeared dirty so I just used my own. Also the door didn't lock from inside. Relatively quiet but thin walls and the outside surroundings were clean.

4

Ahleah

5 May 2025

·

Stayed 2 nights

It just looked like our room was wiped down , was not cleaned properly, the bathroom was the worst , we were looking to go to the mall and thought it was closer even the 7/11 that was out of business so we had to walk further just for a corner store . And we paid to be there till 11am no reason they should be calling at 10:30 am atleast call AT 11 that’s the time we paid for it was very busy alot of activity going on ppl were not considerate of being loud and making noise right in front of our door we had to look out the window multiple times for them to leave my rate over all is a 4 for the room commute and the things we expected and didn’t have

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Service

Service is inconsistent: some praise friendly staff and quick, easy check‑in, while others report rude interactions, denied requests, unwanted wake‑up calls, or rooms not ready.

Related guest reviews

2

Tongele

10 Mar 2024

·

Stayed 2 nights

Nothing about this place is worth reporting. There is no way this facility is up to any state code. I've switched rooms three times in less than 12 hours. I ended up leaving.

6

ronald

4 Feb 2025

·

Stayed 2 nights

don't know how to accept credit card or debit card no maid service as long as you rent room

8

Crystal

10 Feb 2025

·

Stayed 1 night

Good price, professional customer service. Downside: 10:30 am wakeup call that I didnt ask for. Floor hadnt been mopped because a sticky substance (like dried up juice) was in the doorway and by the bathroom door and the final flaw was the one dead beetle behind the mattress and the one on the floor. BUT it was not a bedbug. So it was a minor creep out. Overall, the room served its purpose.

2

Steven

23 Feb 2025

·

Stayed 2 nights

The place has roaches and going in and out all hours of night. You ask for service you get cussed out

10

Donisha

31 Mar 2024

·

Stayed 1 night

Great service

10

Ka'Sha

18 Nov 2024

·

Stayed 2 nights

the staff are very nice and friendly especially the office staff

10

Kelli

15 Apr 2024

·

Stayed 1 night

Check in was great! Very easy and quick, staff was friendly, room was decent.

10

Jacqueline

22 Jul 2025

·

Stayed 1 night

Everyone here is wonderful from the front desk to housekeeping! No complaints from me!

6

Robert

9 Jun 2024

·

Stayed 2 nights

Hotel was unprepared for our arrival. Reserved room was not available. Substitute room had not been cleaned. Wife noticed and was not pleased. Convenient location for our visits. We have stayed here before, but are unlikely to do so again.

2

Timothy

21 Aug 2025

·

Stayed 1 night

Checked in at the front desk around 8 o’clock at night employee was not friendly literally just going through the motions. I requested a room on the first floor because I carry a lot of tools and luggage with me. They said no and put me on the second floor several times in the night. I had a cockroach crawl onto me well in my bed worst hotel I’ve ever stayed at.

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Location

Convenient to Willowbrook and FM 1960 shopping; several mention easy access to nearby needs. Drawbacks include awkward traffic flow on busy FM 1960 and occasional late‑night activity affecting comfort.

Related guest reviews

6

Jesse

22 Jan 2025

·

Stayed 2 nights

Well, the property grounds were well-maintained and they had a nice little dog park. The room itself on the surface was decently clean, I did find there to be a few roaches scarring around. The property is set off of 1960 which is a very busy road. You are forced to go one way making leaving the property at any time of pain. The staff couldn’t have cared to say two words to me even when I engaged first and said good morning. but in the end for the price, it was a decent hotel. Let’s say the higher end of the low end.

8

Glenn

6 May 2024

·

Stayed 3 nights

People out late making noises. Talking after bedtime outside. Didn't feel real safe

8

Rod

9 Oct 2023

·

Stayed 1 night

Parking

6

Robert

9 Jun 2024

·

Stayed 2 nights

Hotel was unprepared for our arrival. Reserved room was not available. Substitute room had not been cleaned. Wife noticed and was not pleased. Convenient location for our visits. We have stayed here before, but are unlikely to do so again.

10

Richard

30 Jun 2024

·

Stayed 1 night

Very clean and like new room with very comfortable bed ..Also was in a safe place and was very quiet at night .. I was in town to work and for the great price I will be staying there Everytime I'm in the area for work . Plus the location is great because anything u need is very very close .

8

Rico

24 Apr 2024

·

Stayed 1 night

This is a no-frills motel off of FM 1960 near Willowbrook. The room was clean and tidy same for the bathroom. Good working TV. The only complaint is that the room did not have a TV station guide to know which channels to locate movie channel. And it would be nice if the motel provided at least a basic Continental breakfast for guests.

4

Ahleah

5 May 2025

·

Stayed 2 nights

It just looked like our room was wiped down , was not cleaned properly, the bathroom was the worst , we were looking to go to the mall and thought it was closer even the 7/11 that was out of business so we had to walk further just for a corner store . And we paid to be there till 11am no reason they should be calling at 10:30 am atleast call AT 11 that’s the time we paid for it was very busy alot of activity going on ppl were not considerate of being loud and making noise right in front of our door we had to look out the window multiple times for them to leave my rate over all is a 4 for the room commute and the things we expected and didn’t have

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Dining

Not enough information in reviews.

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8

Rico

24 Apr 2024

·

Stayed 1 night

This is a no-frills motel off of FM 1960 near Willowbrook. The room was clean and tidy same for the bathroom. Good working TV. The only complaint is that the room did not have a TV station guide to know which channels to locate movie channel. And it would be nice if the motel provided at least a basic Continental breakfast for guests.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$59
February	US$57
March	US$57
April	US$58
May	US$56
June	US$61
July	US$57
August	US$55
September	US$58
October	US$61
November	US$58
December	US$59

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $71	17 $63	18 $63	19 $60
20 $60	21 $60	22 $60	23 $60	24 $61	25 $61	26 $61
27 $60	28 $61	29 $61	30 $61

Su	Mo	Tu	We	Th	Fr	Sa
				1 $61	2 $61	3 $61
4 $61	5 $61	6 $61	7 $61	8 $61	9 $61	10 $61
11 $61	12 $61	13 $61	14 $61	15 $49	16 $61	17 $61
18 $61	19 $61	20 $61	21 $61	22 $61	23 $61	24 $61
25 $61	26 $61	27 $61	28 $61	29 $61	30 $61	31 $61

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, Multiple Beds, Refrigerator & Microwave

Deluxe Room, 1 King Bed

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Smoking

Deluxe Room, 1 King Bed, Smoking, Kitchenette

Standard Suite, 1 King Bed, Refrigerator & Microwave

Deluxe Room, 2 Queen Beds, Kitchenette

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Refrigerator & Microwave

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Motel 6 Houston, TX – Willowbrook Mall

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Prices for upcoming dates