Name: ibis Styles - Nairobi, Westlands
Address: Rhapta Road, Muthangari, Nairobi, Kenya, Nairobi, Nairobi County, KE
Price range: $74–$107 per night
Rating: 7.9

What guests think

At ibis Styles - Nairobi, Westlands, guests often highlight friendly staff, strong security, and a convenient Westlands base close to malls and restaurants, while noting mixed service consistency and food quality, making it a generally good-value choice for short stays.

Rooms are modern but very small, with limited storage and often no mini-fridge; bathrooms can feel tight. Cleanliness is widely praised, though housekeeping consistency and occasional maintenance issues are mentioned. Facilities center on a popular rooftop bar with city views; some guests note no pool or closures during renovations. Expect a compact, budget-friendly base in Westlands.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The rooftop bar/restaurant with skyline views is a frequent highlight, and security measures are notable. Several guests mention there is no pool or it was closed for renovations, and some noticed ongoing renovation or maintenance work.

Related guest reviews

10

David

Jul 28, 2024

·

Stayed 1 night

Nice hotel. Efficient friendly staff. Good place to stay if visiting Nairobi as it is nice more importantly it is safe with high security fences and guards.

2

Nils

Jan 9, 2023

·

Stayed 2 nights

Booket pga av det varme bassenget på taket , når vi hadde sjekket inn fant vi et papir på senga som sa at bassenget var under oppussing 😡 Service ved restauranten var elendig , vi gikk

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10

Jean

Jun 6, 2025

·

Stayed 2 nights

Restaurant staff was excellent Desk staff was shaming and snotty No pool Expensive happy hour small drinks but great food Amenities are in the room

10

Purvis J

Jan 17, 2024

·

Stayed 2 nights

Beautiful hotel, clean, beautiful staff. Roof Top experience was awesome. Beautiful vibe & staff was amazing

10

Timothy

Jul 21, 2023

·

Stayed 3 nights

It is so serene and beautiful with a perfect view of Nairobi at the rooftop. Raymond.

8

james

Nov 22, 2024

·

Stayed 1 night

The City itself appears unsafe; however, the hotel has a high level of security.

10

Paul

Sep 29, 2025

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Stayed 1 night

The room was perfectly clean and the choice of restaurants and areas to relax in outside of the room were amazing. The new Kilele rooftop restaurant has a spectacular Nairobi skyline view

10

Kelvin

Sep 15, 2025

·

Stayed 1 night

I love the security feature that only allows you to have a key to your floor

8

Sandra

Aug 6, 2025

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Stayed 2 nights

Accessible/room comfort & location ok; Should offer more affordable breakfast options. Always under 'renovations'.

10

sukanya

Jul 16, 2024

·

Stayed 1 night

Had 2 nights stay, excellent properties, close to shops and mall, very good stuff and services, rooftop bar is beautiful!!

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Cleanliness

Many reviews praise very clean rooms and public areas. A few report lapses such as dirty bathrooms or inconsistent housekeeping.

Related guest reviews

2

Anette

Jul 2, 2023

·

Stayed 4 nights

Bathroom was extremely dirty, have never seen worse

6

valentina

Nov 12, 2023

·

Stayed 4 nights

The hotel is overall ok but personally I wouldn’t rebook it. The sheets and towels were not clean, bathroom super small and dirty. Food terrible and service takes so long

10

Marissa

Nov 24, 2025

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Stayed 2 nights

Tiny rooms, but very clean, modern and hygienic (only hotel in Kenya where there was no mold in the bathroom). Good location, very safe, and excellent breakfast. Very good value for money.

10

Brian

May 11, 2025

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Stayed 2 nights

Clean service. Good location.

4

Denis

Sep 3, 2025

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Stayed 1 night

Hôtel pas très propre, refuse de servir à l’heure limite. Service médiocre. Cher pour la prestation

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10

Andrew

Dec 12, 2024

·

Stayed 1 night

This hotel has become a goto for my trips to Kenya. Great staff and clean rooms.

8

Kelyn

Sep 17, 2024

·

Stayed 6 nights

Property is somewhat clean could be better but liked it overall the staff is very nosey btw

10

James

Feb 16, 2024

·

Stayed 2 nights

We stayed at this hotel for 2 nights after landing in Nairobi before our safari. The hotel is very safe, clean and welcoming. The bar and restaurant on the top floor is very good but you’ve also got a lot of other restaurants within a 5 minute taxi. The room was a little small for 3 people but not a major problem for a short stay. I’d definitely recommend this hotel for a couple of nights in Nairobi.

8

Teresia

May 24, 2025

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Stayed 3 nights

I loved the cleanliness top notch

8

John

Dec 11, 2024

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Stayed 7 nights

It was very nice stay and the staff was friendly and helpful. Breakfast was very good with a nice variety Bed was confortable and linen clean Just missed cupboards in the room and it was weird to have to keep clothes in my suitcase, which I am not used too. Bathroom - nice shower with good water pressure

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Rooms

Rooms are compact with limited storage and often lack a mini-fridge; bathrooms and showers can feel very small. Beds are generally comfortable, while some note AC noise or weak performance and occasional noise from other rooms.

Related guest reviews

8

LAURA

Jul 4, 2024

·

Stayed 1 night

Nice hotel, personnel very attentive. Pillows are a bit too hard, and sounds from other rooms can be heard if too loud. It is possible to walk around but there are no sidewalks and car must be taken with traffic.

2

Amanya

Mar 9, 2024

·

Stayed 5 nights

Toooo small rooms that there is no breathing space.

6

Philip

Oct 27, 2025

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Stayed 4 nights

Tiny bathroom that was hard to move around in. No mini fridge which was disappointing

8

ALIYU

Oct 14, 2023

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Stayed 1 night

It was very clean and a nice and serene environment but the bed are too small, and there is know refrigerators in the room.

6

PETER

Jul 4, 2023

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Stayed 7 nights

Excellent and friendly service from all the staff I encountered. Big minus point; my room (713) was very small and the a/c unit was at times very noisy.

2

Mansa

Nov 20, 2025

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Stayed 2 nights

Poor customer service from front desk, misleading ad, and room was very small for such a big hotel. And I have to walk all the way across the other side of the building just to iron my clothes.

6

Relin

Sep 7, 2024

·

Stayed 4 nights

Very compact rooms

8

Taewoo

Nov 15, 2025

·

Stayed 7 nights

객실 깨끗 직원친절 냉장고는 없어요

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10

Pierre

Jan 14, 2024

·

Stayed 3 nights

Room was very nice on 8 floor the shower space little bit to small. Basically very difficult to wash your feet whit out not be under the shower head meaning that if just little bit more space that problem wil not occur.

6

Eritrea

Jun 26, 2025

·

Stayed 6 nights

The are was good. The property was clean. The rooms were small and no cub birds for your clothes but if you are staying 1 or 2 days and you have only few things it is ok

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Service

Staff are frequently described as friendly, helpful, and professional. However, consistency varies, with recurring complaints about rude front-desk interactions, early check-in disputes, and security staff questioning guests.

Related guest reviews

8

Aniza

Aug 16, 2025

·

Stayed 5 nights

The hotel itself was good, clean, safe and overall a nice place to stay. However, our check-in experience was frustrating. We booked a room with three single beds for two adults and one child (my 15-year-old daughter). At reception, the staff member insisted that in their system a 15-year-old is considered an adult and argued that our booking was for two adults and one child. I explained that Hotels.com clearly shows 15 as a child, and regardless, we had booked three beds, so the point was irrelevant. She was dismissive, rude, and lacking in basic courtesy. On top of that, she tried to charge us $30 for early check-in, claiming the standard check-in time was 12pm, while my booking confirmation clearly stated 10am. Fortunately, another staff member overheard the situation, stepped in, and handled everything kindly and professionally. Thanks to them, we were able to check in smoothly around 9am. Overall: The hotel is good and comfortable, but the first receptionist left a bad impression. I hope the management ensures more consistent training in professionalism and customer service, as one staff member saved what could have been a very unpleasant start

8

Kirpal

Jul 30, 2025

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Stayed 1 night

Great helpful staff.

10

Lydia Anne

Feb 15, 2025

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Stayed 3 nights

The staff was amazing and efficient, very friendly and helpful, courteous, attentive. There were 4 areas to eat, depending on your mood and what yo waanted to eat. Amazing. Definitely will stay at an Ibis Hotelagain

10

Rajesh

Mar 8, 2023

·

Stayed 9 nights

Amazing hotel .. great location .. amazing staff … manager Faith was superb with handling queries and dealing with any requests … highly recommended.

6

Devon

Aug 12, 2025

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Stayed 5 nights

Ibis Style has a staff behavior problem. Most staff are professional and perform their duties well. However, some housekeeping and restaurant workers have terrible service and attitudes. For example, one employee at the ground floor bakery did not acknowledge my presence at the front counter for approximately 15 minutes while I stood their wondering if my order was ready or still being prepared. She didn't even look at me or indicate to me that she would be with me once she was finished. No other customers were there waiting. Also, one of the rooftop security staff just outside the entrance to the Roof, stopped me and my guest while I was holding a large tray of food so he could ask me several different questions about where exactly I was going and whether I reserved a room for two people and then whether my guest had left her ID at the front desk. It's very irritating to experience this after having been there for over a week and while in the middle of holding a large tray of food. Just call my room to get clarification. It makes you feel like an underage person to be questioned in such a manner. Lastly, the housekeeping needs to be more consistent in when they will come to clean your room. I don't think these housekeepers understand that people are traveling from different parts of the world and from very different time zones, and that inconsistent housekeeping visits, from 9 am to even 3 pm, can be very disruptive to guest's sleep patterns.

4

Bertus

May 6, 2025

·

Stayed 2 nights

Mixed Experience – Beautiful Place, Disappointing Service We've stayed at Ibis Styles before and sadly faced the same issues again. While the rooms and environment are beautiful and inviting, the guest service falls short. Both times, we were wrongly asked to pay for "early check-in" despite our booking clearly stating check-in was at 10 AM. This time, we had to show proof again before being allowed in without the extra charge. Most concerning, my fiancée—who is a woman of color—was twice subjected to unfair treatment. On both visits, she was asked to prove her stay, unlike me. Most recently, a security guard followed us from the rooftop bar to our room, questioning her presence even though she had already been checked in for two days. The management seriously needs to address staff attitude and discriminatory behavior. Until then, we can't recommend it in good faith.

8

William Lamar

Jan 29, 2025

·

Stayed 6 nights

Left early because the front desk tried to charge me for a guest on my last night there. This would have been understandable had they charged me for a guest the night before. This soured me on an otherwise good stay.

4

Christian

Dec 28, 2024

·

Stayed 7 nights

Customer service is very poor.

10

Ade

Apr 27, 2024

·

Stayed 4 nights

The two ladies at the reception Faith B and Mercy doing the night shift were outstanding and I believe they deserve a raise in salary. I want to inform Ibis, they are the evening Diamonds of that Hotel, very professional, welcoming and absolutely amazing with good knowledge of the area which made me feel very much at home.

10

Vanessa

Jul 16, 2025

·

Stayed 1 night

Great service!

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Location

Convenient Westlands location close to malls, restaurants, and transport, with many guests feeling safe at the hotel. Walking can be challenging in parts of the area due to limited sidewalks or busy roads.

Related guest reviews

8

Martin

Jul 15, 2023

·

Stayed 2 nights

I liked the location - safe and close other amenities like restaurants. Ease of transportation to and from the rest of the city.

8

LAURA

Jul 4, 2024

·

Stayed 1 night

Nice hotel, personnel very attentive. Pillows are a bit too hard, and sounds from other rooms can be heard if too loud. It is possible to walk around but there are no sidewalks and car must be taken with traffic.

10

Mary

Aug 20, 2025

·

Stayed 4 nights

Felt very safe staying at the hotel. In the Westland’s area so it was very close to everything and we were able to easily take Ubers everywhere. Would stay again.

8

Manjinder singh

May 17, 2025

·

Stayed 3 nights

Property almost good the location is little far fros Airport but it’s not bad overall it’s enjoyable trip Thanks

8

Olga

Mar 22, 2025

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Stayed 5 nights

This is a very nice hotel but its location is in a run down area where you can't easily walk. No sidewalks. Torn up streets. Hard to cross traffic to get to a local store. Inside the food is very strange. Fancy but heavy on bread. No small things to eat. Our room was tiny, but in half. My grandsons had the same type of room but it was twice as large and not cut.

10

Rachel

Jan 23, 2025

·

Stayed 3 nights

Great location!

10

Matthew

Aug 25, 2024

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Stayed 1 night

The property is an excellent location, close to Sarit and Westgate shopping malls, nice bars The Havana Bar and the Al Chemist. Also another rooftop restaurant 270 degrees at Escada.

10

Nathan

Aug 19, 2025

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Stayed 5 nights

Small safe and modern property near to restaurants and shopping.

10

Matthew

Aug 19, 2024

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Stayed 1 night

Great location, walkable to many restaurants and malls (Westgate and Sarit). Ubers are quick to this location as are boda boda. Great rooftop restaurant also across the street from the 270 rooftop at Escada.

10

Jennifer

Apr 4, 2024

·

Stayed 2 nights

Good location

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Dining

Breakfast and on-site dining options, including a rooftop venue, receive praise from many guests. Others find food quality average or overly salty with limited variety at times, and some mention pricey drinks.

Related guest reviews

8

Allan

Jul 25, 2025

·

Stayed 4 nights

The food is pretty poor. The room quite small and basic, but spotless. The staff is very helpful. It is a good and safe location.

6

Gulnara

Nov 13, 2023

·

Stayed 1 night

Breakfast options could be better

4

MISS TRACEY

Oct 7, 2024

·

Stayed 3 nights

Booked here purely for the sky bar, to find out on arrival its closed. No mention of this when i booked either on booking sites or hotel website. Room was tiny and basic, with no outside space the hotel felt very claustrophobic. Restaurants not great, and service mediocre at best. Checked out early and stayed elsewhere. I would not recommend.

8

Jackson

Jan 7, 2024

·

Stayed 1 night

Good service &food

10

Esther

Aug 4, 2023

·

Stayed 16 nights

Food wasn’t great at all other than that my stay was excellent.

10

Peter

Nov 2, 2024

·

Stayed 3 nights

This is a great hotel in Nairobi. The breakfast buffet was amazing as was the rooftop restaurant. There were four in our group and we were all very satisfied.

10

Marissa

Nov 24, 2025

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Stayed 2 nights

Tiny rooms, but very clean, modern and hygienic (only hotel in Kenya where there was no mold in the bathroom). Good location, very safe, and excellent breakfast. Very good value for money.

8

TOMOHIDE

Sep 18, 2023

·

Stayed 1 night

部屋は狭く、アメニティーは最小限でした。また、部屋の椅子が固い折りたたみ式だったので、あまりリラックスできませんでした。一方、朝食は素晴らしかったです。

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10

Timothy

Oct 5, 2024

·

Stayed 6 nights

This is the second time I have stayed at IBIS Hotel Westlands. I like this property because of the reasons listed. Although on the small side the rooms offer comfortable beds and clean surroundings. The room service is good and the staff are helpful. The food in ground floor restaurant is very good and I have opted to purchase breakfast as a part of my booking. I have never been disappointed in the vast breakfast selections. I have also eaten dinner in their restaurant and found it to my liking. The wait staff are pleasant and helpful, clearing used dishes from your table in a timely fashion. Because of my experiences I will stay at IBIS Westlands again. They provide a very good value for the money!

8

RACHID

Jul 18, 2023

·

Stayed 5 nights

Dislike: (1) no shops and other amenities in the area. (2) Food and drinks in hotel are very expensive. (3) The A/C in the room is placed in such a way as it faces directly the bed, which is not good at all. LIKE: all the rest

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Month	Average price
January	$74
February	$81
March	$81
April	$73
May	$80
June	$79
July	$70
August	$70
September	$69
October	$67
November	$70
December	$69

Su	Mo	Tu	We	Th	Fr	Sa
				1 $87	2 $82	3 $82
4 $87	5 $79	6 $79	7 $79	8 $79	9 $74	10 $74
11 $79	12 $79	13 $79	14 $87	15 $79	16 $81	17 $74
18 $79	19 $79	20 $79	21 $79	22 $87	23 $78	24 $81
25 $84	26 $80	27 $79	28 $84	29 $87	30 $74	31 $81

ibis Styles - Nairobi, Westlands

Prices for ibis Styles - Nairobi, Westlands

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Twin Beds

Standard Room, 1 Double Bed

Room, 1 Double Bed

Room, 2 Twin Beds (Trendy)

Standard Room, 3 Twin Beds

Standard Room, Multiple Beds

Double Room, 2 Double Beds (Trendy)

Guest reviews of ibis Styles - Nairobi, Westlands

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about ibis Styles - Nairobi, Westlands

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Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $107	21 $103	22 $103	23 $94	24 $91	25 $83	26 $83
27 $77	28 $91	29 $91	30 $91