Lelux Hotel

A nice thing about this hotel in a big city is that it has several limited 15 minutes parking spaces in front for the guests to unload their luggage and check in the hotel.

A real shame... This could be so much better. Great transport and access to local shops and restaurants, but let down by poor consideration of facilities. There's a sense of faded (/decimated!) glory; the 'resto-bar' could be a cool restaurant or bar, given the decor but there are no lunch/evening meals served... And there is no bar! The breakfast is the worst I've ever had in hotel in any country... Toast or kids' sugary cereal served on paper plates, with occasional croissants, absolutely no protein or fruit, which somehow still managed to be late to come out! The gym equipment was mostly broken or all out of order, as were the vending machines. Staff were friendly, but given I only asked for one thing over 5 nights (a bottle opener), which they weren't able to supply, they weren't that helpful. Essentially needs a change of management and some vision. I would actually like someone to turn this around.

Hormis le positionnement de l’hôtel , le service, l’hygiène global de l’hôtel ainsi que le mobilier (confort) ne sont pas à la hauteur d’un hôtel 1 étoile. Je ne recommanderai pas cet hôtel si l’on recherche un confort qualité prix. Surtout pas si on est pointu que la qualité du service. La salle de sport n’est pas fonctionnelle , les machines sont mortes rien à voir l’annonce. Le petit déjeuné est vraiment nul. C’est au client de nettoyer leur tables.

Expensive parking

Not enough parking on the lot. Old building and not renovated

The gym was not clean, rooms were nice

For the price good, Clean place , convenient location near the old montreal.port and St Catherines retail district .. hotel gym is very weak could use a small retail convenience section as all vending machines were out of order

Hôtel très sombre contrairement aux photos sur le site. Hôtel vieillissant. Parking très cher 100 dollars canadiens pour 2 jours et 2 nuits.

Construction made it hard getting to the hotel. Wall paper coming off the wall, was really hot and temp control didnt work. Even staff didn't knowchow to work it. Restyrant was closed. Parking over packed. Elevator slow and carpets taped down which created issues with he bell hop. Regret paying ahead. If i didnt i would of went to another hotel

Parking is expensive and very small space, elevator sucks. Breakfast was good.

Good locationdirty building, and a huge stain on the sheets

The place that serves breakfast is very dirty! Horrible!

The room was filthy and the sheets were stained. We left and stayed somewhere else.

A USED CONDOM ON THE FLOOR - We stayed at LeLux Hotel during a family trip to explore university options for my son. The location is central and the staff at check-in was friendly, which we appreciated. However, several concerns affected the quality of our stay. We arrived late the first night and unfortunately discovered a used condom on the floor of our room. Given the health risk, we requested to move rooms the next morning, but were told the hotel was fully booked and relocation wasn’t possible. We then asked for the room to be properly sanitized and for someone from management to follow up — neither happened, and we did not receive any communication throughout our stay. There were also significant noise issues: the radiator made loud rattling sounds through the night, and on our last night, an individual repeatedly knocked on a neighboring room’s door for over an hour, asking to be let in. This added a level of disturbance and discomfort that made it difficult to rest. We understand that issues can arise in hospitality, but the lack of responsiveness, attention to guest's health and follow-up was beyond disappointing. We hope this feedback helps management improve cleanliness standards, guest safety, and communication moving forward. Unfortunately, our family won't be returning to this premises.

Would never recommend this place under and circumstances. We checked into a room with no Ac and dried blood on our bed sheets. The replacement sheets brought to our room afterward also had dried blood stains. Unsanitary and unhelpful staff. Worst hotel experience of my life.

Bed bug marks on mattress and bedding

We arrived to find that the toilet was not flushing, there were what appeared to be blood stains on the tub, and a large yellow stain on the mattress and sheets. When we asked for another room, the front staff told us that the hotel was fully booked and offered us a refund. We accepted the refund and they gave us 10min to leave the premises. I have still not received my refunded money.

Présence de coquerelle dans la chambre. Nous l'avons mentionné des notre arrivée et avons annulé notre nuité. L'hotel ne veut

First day checked in the hotel didn't have key cards for the guests and we had to be let into our rooms by staff. We had to wait upwards of 20 mins just to be let into our room. Room was meh. Dirt on bathroom floor and damaged furniture. Housekeeping was very kind and gave me fresh towels and garbage bags as I didn't need/want service. The location was great with public transportation near by, however the street itself looked super run down and there was a rat outside the hotel. Front desk staff were great and very helpful!

Does not look like the room was vacuumed. Lots of dirt on the floor.

Wifi is good, clean and comfortable, quiet area, walkable and safe at night, there is no mini fridge unfortunately

L'hôtel est très confortable mais il n'y a aucune isolation phonique et nous avons pu profiter des discussions assez soutenues de notre voisinage

Rooms have no fresh air, windows are sealed and cannot be open and there’s no AC, so the only way to get fresh air is if you go outside. Also the walls are thin so you can hear neighbors talking or their TV or their music. I do not recommend this hotel unless you don’t mind all these negatives.

The room smells so bad

The tv didn’t work. Generally, the lobby looks great but the rooms are out of date.

I think the potential for the hotel is incredible but it’s lacking in a lot of ways. First the good: the location is incredible and easily accessible to just about anywhere in Montreal. I was there for Pride and the Village is just two blocks away. Truly can’t be beat. Other than the location there’s very little to praise. The rooms are dated, the beds squeaked, the shower pressure was awful. The “breakfast” isn’t much to talk about - felt like whatever day old pastries they could buy. The staff seems almost adverse to being helpful and for taking responsibility for anything. I got an email that check in was at 1pm but when I arrived around 2 was told it wasn’t until 4 (apparently online check in is available at 1 but not sure what good checking in online does unless you can access your room). The TV in the room was reminiscent of Michael’s “flat screen plasma” in The Office (IYKYK). Oh and don’t anticipate a “fitness centre” as the minimal equipment is barely useable. I want to stress again I think the place has a lot of potential… they seemed to be doing a lot of upgrades to it and I would stay here again for the cheap price but I really hope they take these suggestions to heart, though based on experience I feel they’re more likely to place the blame on someone else PS - Leila at the front desk was an amazing help.

The heating kept us awake all night with constant clicking noises. On top of that, it didn’t even work ! the room stayed at 18°C the whole time, while it was –3°C outside. Room was clean, but far too cold, and the same goes for the bathroom.

AC can't be adjusted, it was too cold during our stay. Also rooms doesn't have mini fridge provided which usually a must needed in a hotel room.

Not at all comfortable. The air conditioning didn't work

Situation géographique, excellente ( proximité des transports en commun et notamment de la station centrale de la ville , Berri Uqam) Pas de Ménage fait pendant les 4 jours où j’y étais ; il paraît que la règle c’est Pas De ménage et intervention si demande à l’accueil. Aucune fenêtre ne s’ouvre dans l’hôtel : ce qui signifie fonctionnement de la clim’ en permanence ; et la commande est centralisée pour tout l’hôtel, donc impossible de l’arrêter. Alors le Blabla sur l’éco- responsabilité s’avère un gadget m’amuse. Les chambres sont grandes, spacieuses, y compris la salle de bain, mais la douche est fixe à 2 m du sol, on ne peut pas l’orienter : ce n’est pas très confortable pour se rincer le bas du corps. ( chambre 522 du 15 au 19 sept 25 )

It’s the worst hotel you can stay in please stay awayyy.. we booked this hotel a month ahead and recieved confirmation that we can check in at 1:00Pm until 11 next day. We reached there around 2pm there was this girl who assisted us at the reception we showed her everything but she kept saying no you can check in at 4 we only let people check in at 4 we showed her it says 1 but she didn’t listen and was so rude. We waited there and saw all the other people getting inside their rooms from reception. This was disgusting the worst part is her shift exchanged and new lady comes in we ask her the same question after waiting for almost an hour and she told us our room is already ready and it was at 3:pm she did not say it will be ready at 4 or whatsoever worst worst service ever: we couldn’t get out keys to the door they manually opened the door for us saying keys aren’t working they can open whenever if we are not in the room worst hotel worst service and not safe at all please DO NOT COME HERE.

The hotel has cheap renovations, railings are not stable. Elevator sometimes worked so we mostly had to take the stairs. The rooms have no bathroom fan, and because of that there was mold in the bathrooms and throughout the rooms. Everything smelled musty and gross. Everything is chipped and peeling off. Small tv with few cable channels. No hand soap in the rooms. I didn’t even try the breakfast because of all the other bad reviews. Would not go back. Staff was also rude and acted like answering questions was a chore, gave my partner attitude when he asked for clarification on the parking. Over awful rip off

Our check-in date was Sept 11th and our via rail from Toronto landed at 11:30 pm on the same day ! I tried calling like 5-6 times to the hotel since afternoon … two times I was put on hold .. rest 3 times call was not answered and when the call was answered at 9:30 pm where I wanted to let them know that we will be arriving late and hope everything is okay about our room. Secondly the room was freezing , for close to 15 to 20 minutes my husband & me were struggling to make the room temp less cold. We failed next morning after my breakfast I went to the reception informing them about the AC condition the lady told me she will send some one, when I came back again she told me someone went to the room to stable the temperature and after confirming with my husband no body went there , after explaining her that it’s very difficult to sleep In that room, she offered me another room , that had no went , no gush of air and no temperature control modem. She then told that the hotel has centralized AC. I mean what to trust , what to believe that was she trying to say , I left the hotel room for the day , came back at night requested another receptionist to help us with 2 duvets , she helped us with two of them and somehow we managed our 3 nights. It was an horrible experience. I will never recommend anyone this property.

The room was very clean and nice. Especially for the low price! The staff was super helpful. My car battery died and an employee went out of his way on his break to help me.

J'ai fait une réservation le 15 Novembre 2025 à 23h30. Je voulais réserver pour le 15 Décembre pour mon séjour prochain à Montréal mais malheureusement j'ai sélectionné la date du 15 Novembre (le même jour). J'ai constaté 2 jours après car ayant reçu le message qui me demandait de noter l'hôtel. Surpris, j'appelle l'hôtel pour dire que c'était une erreur et demande à être reprogrammer le 15 Décembre, ils me disent non c'est impossible et me demandent d'appeler la compagnie par laquelle j'ai effectué la réservation. J'ai contacté la Compagnie en question et la compagnie à son tour à contacter l'hôtel pour expliquer la situation et la réponse était toujours négative. Quelle rigidité!!! Même les billets d'avions sont remboursés ou reprogrammer voyons!! Le service à la clientèle ne semble pas être leur préoccupation. C'est vraiment dommage...

Extremely unprofessional staff. Took 3 hours to check in and doesn’t even bother to provide any good service.

Awesome service

The front desk never answer the phone of need anything, parking is almost never available. The room service never vacuum the room.

I was treated most terribly.

My reservation was cancelled prior to my arrival, after a 6.5hr drive. I then had to wait almost 30 minutes for the Duty Manager to “appear”, but that was after I was told I had cancelled the reservation. Them not realizing they were referencing the wrong booking. I was given an upgrade for the trouble, Thank you! But that I'm sure was because of the different reasons, and the long wait I had to endure. I then got to the room and there was hair on top of and under the top sheet, the blanket had crust all over it. I made no compliant. 5 stars for the location. The lady at the desk had too sour of an attitude Sunday morning when I went to extend, she told me I had to check out and then wait until 4:00pm to check back in. Luckily the very competent manger solved the issue and simply and most likely had her just check me out and back in. I wasn't expecting much. They have all my empathy and grace, though clean sheets would have been nice.

Good location near berri station, foyer dark stained sofa, only 1 lift, room dated but clean nice view of the street good water pressure in shower, breakfast good continental, I had croissants and pancakes with tea and juice, there was cereal and fruit also. Only disposable cutlery and crockery gave hostel vibe rather than hotel. Would stay again because of central location.

Centrally located, and easily accessed to Old Montreal, Notre Dame

Had a great stay. Staff were friendly and helpful. The hotel and room was clean, and in a super convenient location (short walk to the metro/subway). Yes, the decor and amenities are a bit dated, but its what you would expect from an older hotel.

Great staff, spacious room and good location to visit downtown Montreal and the Old Port.

Proximity/Location of hotel to transportation- Metro & Bus terminal.

Good location, shopping and dining options nearby.

The property itself is good for the price. Around the property is a homeless shelter, sometimes feeling insafe to walk at night.

It was good location for anything like resturants, grocery stores and cafes

bien situé

Close to metro line and close by dining options are phenomenal.

Breakfast was very limited. Should add some sort of meat to the menu or eggs

Déjeuner très simple sans fruit, pas de café decafeine. Stationnement très cher sauf qqes places dans la rue. Assez bien situé.

All was amazing but the breakfast should be better

Pas de mini-frigo dans une chambre deux lits, le personnel peine à remplir le buffet et les ustensiles du déjeuner. Peu de choix offert au déjeuner continental et qualité de ce qui est offert pas terrible (aucun fruit ou yogourt). Par contre, le personnel était très sympathique.

Very good for price would stay again and very good breakfast

The breakfast service was poor. There were numerous deficiencies, and just one staff member was responsible for refilling items and cleaning the tables. The room furnitures were too old and unshape but the beds and linens were clean and comfortable.

The email check-in is at 1:00 and when you get there, they tell you it’s 3:00. The breakfast is a joke., you wait 20 minutes for burnt croissants, you wait half an hour for forks and knives. The coffee is more water than anything. The pancakes is stuck together. It was unfortunate that we did not like it. We were super excited to get to Montreal. There was not enough staff in the breakfast area for the amount of people in the hotel.. parking lot for the price was so dirty and all the cars were parked so close together. I will not be going to this hotel anymore.

We really appreciated the location, the site, the staff, the breakfasts were horrible, come on people have a few bagels, some great jams, and fruit, and maybe a protein options....other than that, very great hotel, kudos to the staff, they were awesome

We stayed in this hotel for two nights and unfortunately it was not a good experience. The room was freezing and we were told there is no way to turn off the air or change the temperature in the room, the TV would not turn on, the garage is very tight, not a good choice if you have a larger vehicle. The bathroom by the restaurant has two stalls, one had no toilet paper and the other one has a broken door. Finally, the breakfast has nothing but carbs, no fruits or anything else, I have a gluten sensitivity and there was nothing that I could eat.

Limited options in the breakfast menu.