Name: Hyatt Place Cincinnati/Sharonville Convention Center
Address: 11345 Chester Rd, Cincinnati, Ohio, United States of America, Cincinnati, Ohio, US
Price range: US$96–US$223 per night
Rating: 8.38

What guests think

At Hyatt Place Cincinnati/Sharonville Convention Center, travelers often praise friendly staff, spacious rooms, and a convenient location by the convention center and I‑75, but recurring concerns include breakfast shortages, pool maintenance/closures, inconsistent cleanliness, and occasional check‑in or parking issues.

Many rooms feature modern touches like multi‑head spa showers, though guests also report occasional maintenance issues, uncomfortable sofa beds, slow hot water, and a lack of in‑room microwaves. Several stays were affected by short staffing, delayed or complicated check‑ins, and reservation mix‑ups. Overall, expect a practical base with notable highs and some inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The pool is frequently described as cloudy, cold, or temporarily closed, with towels sometimes unavailable. Several reviews also note elevator outages and vehicle break‑ins in nearby parking areas, while others appreciated free parking, the attached convention center access, and a decent gym.

Related guest reviews

8

Jessica

4 Aug 2025

·

Stayed 1 night

Very clean. However, even in the well-lit parking lot, vandals broke out several vehicle windows. Our car was scratched up, but thanfully, no broken windows.

6

Rosemary

11 Oct 2025

·

Stayed 1 night

The indoor pool wasn't heated and very cold. The pool area wasn't heated either. Disappointing. The pillows and bed were fair. I missed my bed...lol

6

Haley

14 Jul 2025

·

Stayed 1 night

Pros: - Staff was friendly - Lobby was clean Cons: - Room was not ready when we arrived. I received an email about an hour later telling me we could check-in. Not a big deal, but somewhat annoying as we were expecting to freshen up after our drive. - The room smelled terrible, like someone had just run a carpet cleaner over urine. - Found food crumbs around the room and hair on the beds. - Parts of the ceiling were flaking off and part of the wall had come away. - The pool was dirty and murky. The water was FREEZING (yes, caps are necessary) Overall, I wouldn’t stay here again, especially at $280 a night.

10

Angela

27 Feb 2025

·

Stayed 2 nights

Wonderfully situated near freeways, Free parking is always a PLUS, easy access to convention center which made for a good walk from the room.

8

Alexzandria

2 Jun 2025

·

Stayed 2 nights

The pool was a little cloudy and needs to be treated with chemicals to clear that right up. Everything else was lovely

2

Samantha

2 May 2024

·

Stayed 1 night

This hotel is very unsafe. Our car along with about 30 more was broken into. All of our windows shattered. Hyatt took no responsibility. We were told that it was a city parking lot and we parked at our own discretion. As you can see in the pictures it was a Hyatt parking lot. I could see my car from the front desk. There was no security no cameras nothing. I called the main Hyatt number and was told the same thing. Not their responsibility. Do not come here. I could only imagine what would had happened to someone that may had walked up on these ppl breaking into our cars at the time. Very unsafe!

2

JEREMY

28 Apr 2024

·

Stayed 1 night

Car windows were busted out and robbed, 25 cars in total, hotel is terrible to work with. No security and on going problem. Wish we would have known.

8

Mary

5 Jul 2024

·

Stayed 2 nights

Two things irritated me. 1) TV was not working and after three calls to front desk and ended up having to move to a different room. 2) No toner in computer printer in business center. 3) breakfast shut down by 9:30 am. 4) A couple front desk staff unfriendly, ignorant and unprofessional.

4

Xiaojun

16 Mar 2025

·

Stayed 2 nights

This is the worst Hyatt hotels I ever been to, the whole facility is lack of maintenance, one elevator doesn’t work at all, the other one is very very slow, waiting time is super long for a five floor building, I waited sometime for 15mins for the elevator. Check in is also super slow, 3 customers in front of me took 40 mins. The front desk went somewhere and took a long time to come back. The worst is I got bitten by bed bugs from the extra blanket I borrowed from them on the second day. 6 huge bumps in a role, which may not be a big surprise for a place lack of maintenance like this. Breakfast also not good, no fruit, very few choices, no oatmeal. Definitely won’t come back any more.

10

GREG

10 Nov 2024

·

Stayed 3 nights

Great location for the convention center and appreciate the free parking

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many guests found rooms and common areas clean, while recurring reports cite stained carpets, hair or spots on bedding, unpleasant odors, and worn fixtures. A few mention pests such as ants or bedbugs.

Related guest reviews

6

Jarrod

27 May 2025

·

Stayed 1 night

Honestly kind of expected more, but it served its purpose, wasn’t bad at all. Just thought it would be a little cleaner, lobby kind of had a strange smell

2

Michael

20 Apr 2025

·

Stayed 1 night

Dirty rooms. Untrained staff. Hair all over bed. Gross. Didn’t stay.

6

Haley

14 Jul 2025

·

Stayed 1 night

Pros: - Staff was friendly - Lobby was clean Cons: - Room was not ready when we arrived. I received an email about an hour later telling me we could check-in. Not a big deal, but somewhat annoying as we were expecting to freshen up after our drive. - The room smelled terrible, like someone had just run a carpet cleaner over urine. - Found food crumbs around the room and hair on the beds. - Parts of the ceiling were flaking off and part of the wall had come away. - The pool was dirty and murky. The water was FREEZING (yes, caps are necessary) Overall, I wouldn’t stay here again, especially at $280 a night.

6

Jeanne

24 Aug 2025

·

Stayed 2 nights

I had to relocate rooms because there was a large spot on the bed.

2

Kristen

27 May 2025

·

Stayed 3 nights

This hotel is horribly managed. Our room was extremely dirty upon check in, with no option to get a new room bc the hotel was fully booked. For example, the floor, the table and walls had green frosting or paint smeared all over. The pull out couch was left dirty, like slept in sheets, the bed was covered in filth, the mattress is stained, brown and likely infested. We slept on top of the couch with two sheets between the dirty couch and us. The king bed has a mattress liner on it but it’s so destroyed it’s not protecting you from anything. The bed in our room was clearly so old and saggy, it completely sunk in to the middle. When I checked the bed it had stains and hair all over the matress cover. Bathroom door was falling off the tracks and hardly able to stay on. The pool was brown! The sides haven’t been cleaned in years, it’s covered in filth. To no surprise at all the pool was closed two of the three days we were there. The breakfast was horrible. Clearly made at 6:30 am and left out until it’s all gone. Sunday breakfast is supposed to go to 10 and they didn’t refill anything after 9. Leaving people scrambling for scraps and there was trash filled to the top, unwashed tables and no one trying to facilitate the breakfast. The staff seemed to accept the conditions and just say “sorry”. One person at the front desk told me “you know people don’t work that hard in America and this is just what you get out of some cleaning staff” do not stay here!!!!!!

10

Jennifer

14 Oct 2025

·

Stayed 1 night

Business trip. Nice comfortable and clean

6

Jennifer

15 Oct 2025

·

Stayed 2 nights

Older hotel, musty, bathroom toilet ran until you jiggled the handle enough. Peeling paint on the ceiling.

10

Robert

3 Nov 2025

·

Stayed 1 night

Breakfast was well stocked and all the staff were wonderful. Room was clean and comfortable.

10

Mohammed

9 Nov 2025

·

Stayed 4 nights

I had an amazing experience at Hyatt Place. The staff were incredibly welcoming and went above and beyond to make my stay comfortable. The rooms were spotless, spacious, and well-designed — perfect for both relaxation and work. I especially loved the breakfast selection; everything was fresh and delicious. They were also very accommodating when I needed to extend my stay, making the process quick and hassle-free. Special shout-out to Charity for her outstanding service and friendly attitude — she truly made my stay even better! The location was convenient, and the atmosphere throughout the hotel felt modern and inviting. Overall, it was a seamless, stress-free stay, and I’ll definitely be choosing Hyatt Place again in the future!

2

Abby

24 Jan 2025

·

Stayed 1 night

We found bed bugs in our room. They reimbursed us a percentage and changed our rooms. You would have thought they would have fully reimbursed when bed bugs are found.

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Rooms

Rooms are generally comfortable and often spacious with modern showers in some units. Downsides noted include occasional maintenance problems (doors, drains, TV/AC), slow hot water, uncomfortable sofa beds, and a lack of in‑room microwaves.

Related guest reviews

4

Sarah

30 Mar 2025

·

Stayed 2 nights

We requested our 2 rooms be adjacent, but they weren't. There was blood on our bedding. Staff did not want to refill coffee because it was 20 minutes before breakfast closed (10am). Elevators out of order. Surprised there was no microwave in the room but the spa shower was great! Overall, we were very disappointed. We expected more from a Hyatt property.

10

Robert

2 Jan 2025

·

Stayed 1 night

Friendly check-in. Clean room. Nice spa shower. Quiet room. Slept great.

10

Vicki

13 Jan 2025

·

Stayed 2 nights

The room was spacious, bed was comfortable bathroom was large ( however, it had no fan-my only complaint). The breakfast was great with a good variety of food and was kept well-stocked.

6

Jennifer

1 Jul 2025

·

Stayed 2 nights

Checked in the lady was so nice but she had bad news, the room i rented 2 beds and a couch was unavailable to people who rented from 3 party ( hotelscom) she said if i had rented thur them it would have been available, sorry about that they said a full refund or 1 bed and couch, had no choice but to take it, 4 adults, shower was awesome, breakfast was terrible cold food 2 days in a row and always out of food , no microwave but did have a fridge, kind of loud bringing by the interstate, would i stay here again. No was not worth it, this was my 1st time staying in this brand hotel and my last.

8

Milton L

22 Nov 2024

·

Stayed 1 night

I liked how quiet, and clean the hotel was. It was also located near all of the places we had planned to visit. Parking was very convenient as well. I like the fact that a full breakfast was available to us, but the eggs and sausage had sat out too long. The room was nice but the lighting (all lamps) did not provide enough light. And the mattress was very soft in places and left me with a sore back. Not enough support. Firm mattresses should be used in hotels because of the multiple times they are used. The staff were very friendly and accommodating. Overall it was a great visit, just an uncomfortable sleep.

6

Samantha

17 Nov 2024

·

Stayed 2 nights

There was little to no hot water. 5 minutes or longer was ice cold.

10

Kathy

20 Dec 2024

·

Stayed 2 nights

Staff were very hospitable. The room was clean and spacious. My only complaint was that the bathroom sink did not drain well. Took quite awhile to. The shower was fabulous!!

10

mark

7 Oct 2025

·

Stayed 2 nights

Room clean and spacious.

8

Nora

28 Jul 2025

·

Stayed 1 night

I enjoyed my stay. The pull out sofa mattress was too uncomfortable for my teenage granddaughters. They are small and thin. I bought an inflatable mattress for the pull out sofa. Disappointing

6

Kassey

11 Nov 2024

·

Stayed 1 night

The sofa looked dingy, the ottoman had a hole in the surface material and the refrigerator needed to be balanced or a foot was missing. Not what I expected for a Hyatt property.

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Service

Many guests highlight warm, helpful staff and standout individual team members. However, short staffing leads to slow or delayed check‑ins, limited coverage at the desk/bar/breakfast, and occasional rudeness or booking mix‑ups.

Related guest reviews

8

Ramona

18 Jul 2025

·

Stayed 1 night

Had a great deal of trouble checking in. They blamed it on us booking on Hotel.com. I’ve never had trouble checking in anywhere else. I tried to stay very nice because it seemed they were working very short staffed. As I stood there for over an hour waiting with two toddlers to check in, several people were turned away for extra towels and pillows. Then at breakfast there was a shortage on silverware and plates. The staff was very nice although this was stressful for them as well as those of us trying to feed our families. My pregnant daughter also slipped and twisted her ankle in a puddle of water that I believe was from people exiting the swimming pool with no towels to dry off. But the beds we’re comfortable and clean.

8

Jon

6 Jul 2025

·

Stayed 1 night

The staff was incredible, and

10

Dotty

11 May 2025

·

Stayed 1 night

The wonderful lady, Desiree who took care of us is amazing. She took care of us at the desk, then also got our drinks at the bar, took our food order and cooked our food. She did all this and was as pleasant as could be. Kudos to whoever hired her. Amazing lady. She definitely deserves a raise.

10

Kelley

24 Mar 2025

·

Stayed 1 night

We love this hotel and have stayed at it before for the Horrorhound Convention. I would have given this all 5 stars if not for the mess at the end. We were staying Friday night. Saturday was sold out. I asked at the desk if Saturday had become available, hoping for some last minute cancellations. There was availability! The only issue was it's a different type room and we'd have to move. Not a problem - if it kept us there through Sunday we were happy. She said check back Saturday morning and hopefully the same type room opened before we pay. This was now going to be 2 separate bookings. Saturday the same room wasn't available so we had to pack up and wait until around 3p to check in for the new room. No problem - we're happy to do that. Go back around 4p and no room. She said the room had been cancelled the night before since their employee didn't attach a credit card, keep in mind I already talked to someone that day and that wasn't the case. Due to their agent mistake we lost the room and by that point we drove home. We were hoping to hit the convention again on Sunday but wasn't worth trying to find another hotel at that point. Never even really got a "sorry" or anything. The room for the first night was outrageously priced so a little discount or something would have been nice for being out of a room. Just poorly handled. Other than that the stay was actually great.

10

Ronald

30 Aug 2025

·

Stayed 1 night

From check in to check out. The service and hospitality was above 5 stars.

6

Alicia

18 Jul 2025

·

Stayed 3 nights

The property was incredibly understaffed. There was only 1 person running the desk and 1 person for the restaurant and it was a sold-out week. I felt bad for them because they were running their butts off trying to keep up. Even being understaffed and very busy, they were very friendly! The burgers and fries were incredible!

10

jill

7 Jul 2025

·

Stayed 2 nights

Very friendly and helpful staff. Super clean and nice breakfast and amenities.

10

Edward

22 Sept 2024

·

Stayed 1 night

Our experience with this Hyatt was GREAT. There was a slight mixup due to the website I booked the room on and the front desk staff was AMAZING. Especially Kris, she was the sweetest lady ever and went above and beyond to make our stay the best. She deserves a raise for sure.

2

Shea

3 Nov 2025

·

Stayed 1 night

The room was not ready for 3 hours past the time it was supposed to be. The staff didn’t seem bothered that it wasn’t ready. Just that I will get an email when it’s ready. Very rude! We finally got to the room. It wasn’t what I had booked. It was 2 queen not a king. The iron didn’t work and the shower didn’t drain. The phone did not work either. The only thing I can say good is it was quiet and the bed was comfortable. The staff was awful. And when I told the guy over the phone that we could not check in before our event which was a hassle for us. He said ok cool! We will never stay here ever again. Disappointed is an understatement!

10

Jillian

24 Mar 2025

·

Stayed 1 night

Not enough staff at the front to help all customers . Only had one poor woman running the desk/phones, bar, and kitchen. She couldn't keep up and it's not her fault at all. Hotel should've scheduled more staff

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Location

Convenient to I‑75 and adjacent to the convention center, with shopping, restaurants, and a brewery accessible by a short drive and some limited walkable options. A few guests mentioned train noise or a less appealing surrounding area.

Related guest reviews

10

Peggy

2 Dec 2024

·

Stayed 4 nights

We appreciated the friendly staff and how clean the hotel was. Just minutes from shopping and great places to eat!

10

Karen

29 May 2025

·

Stayed 1 night

The hotel was great and near highway which we liked. The area around the hotel itself was decent.

10

Angela

27 Feb 2025

·

Stayed 2 nights

Wonderfully situated near freeways, Free parking is always a PLUS, easy access to convention center which made for a good walk from the room.

10

Irina

30 Jul 2024

·

Stayed 1 night

Great location.

10

LaShawn

9 Nov 2024

·

Stayed 1 night

A clean hotel with friendly staff. Connected to the convention center where I was attending an event. Great location for food not far away if you have transportation. It was quiet and the room was comfortable I had a peaceful nights sleep. I would absolutely stay here again.

8

Brenda

29 May 2024

·

Stayed 1 night

It is located in a very inconvenient spot , no restaurants close. Other than that , the stay was pretty good.

10

Koren

28 Jun 2025

·

Stayed 2 nights

Everything was great. Good location for visiting Kings Island. Slept well, breakfast options were good. We stayed 2 nights and breakfast had something a little different each morning. The computer and printer available in the lobby also saved me! No complaints here.

8

Thomas

16 Dec 2024

·

Stayed 1 night

Property right off I-75. Ideal for families and business travelers due to the convention center right next door joined with the hotel

10

Aftab

29 Dec 2024

·

Stayed 1 night

We stayed for one night while driving to Orlando. The facility was clean, the staff were friendly and I appreciated the free parking and good breakfast. The only drawback was occasional train noise at night, which could disturb light sleepers.

10

Cielo

24 Aug 2024

·

Stayed 1 night

Brewery right across the street with good food and beers.

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Dining

Breakfast is included and often considered good with decent variety. Many reviews also report items running out before closing, rubbery eggs, and inconsistent restocking; on‑site dining/bar options can feel limited and understaffed.

Related guest reviews

10

Casey

29 Jun 2025

·

Stayed 2 nights

Recent reviews on this property were a little alarming. But we had a great 2 night weekend stay. Everything was excellent. Friendly staff, plenty of breakfast right up until the set ending time, very clean room. No issues!

10

asma

11 Aug 2025

·

Stayed 1 night

Very comfortable beds and great pillows! The hot breakfast was very good just wish it could have been extended until 10 am. Very quiet and clean.

4

Sudhir

30 Apr 2025

·

Stayed 1 night

The rooms were good, the hotel itself is nice but the breakfast situation was terrible. They advertise complementary breakfast till 9AM and they do serve an okay selection. The terrible part is they refused to refill stations when they got empty even at 8AM. Their answer was, this is the last of the food and there will be no refills. They need to manage this better, no breakfast would be okay but offering a substandard service ruins the whole stay

6

John

27 May 2025

·

Stayed 1 night

The rooms were neat and clean, one of our rooms, the sliding bathroom door would not close or lock. The breakfast was a disaster and disappointing, at 820 am, most of the stations were empty, cereal was stale, coffee pots empty and tasted water down. Asked the staff to get simple stuff like plates, spoons, and creamers numerous times, overall very disappointing

8

MATTHEW

12 Jun 2025

·

Stayed 3 nights

Overall a good hotel for a business trip. Rooms were clean with plenty of space and a good breakfast in the morning. The staff were friendly and happy to help if needed. Only negative was the quality of food from the restaurant.

10

Genaro

15 Nov 2025

·

Stayed 1 night

Very good breakfast, good coffee. Very kind people working here

4

Alicia

30 Dec 2024

·

Stayed 1 night

The rooms and common areas were very clean. However, we booked this hotel specifically because it had a pool and we wanted a way to get our kids’ energy out after a long travel day. Unfortunately, it was very murky, gross, annd smelled bad. It wasn’t being treated effectively for the amount of people using it, so we weren’t able to make use of it. The free breakfast was surprisingly wonderful, but if you don’t get there super early, all the food is gone and they don’t refill it. I saw several families come down and be turned away because they cleaned all the breakfast stuff up already even though there was still another hour left of breakfast. It would have been nice to know it was more of a “first come first served” situation because I would have brought my family of 5 down much earlier.

6

Shaa

31 Aug 2025

·

Stayed 2 nights

Clean rooms and comfortable beds, but horrible breakfast and lazy staff and would not even clean the tables or keep the food restocked. The eggs were rubbery.

10

Robert

3 Nov 2025

·

Stayed 1 night

Breakfast was well stocked and all the staff were wonderful. Room was clean and comfortable.

8

Vicki

5 Aug 2025

·

Stayed 1 night

Breakfast is available until 9am, items should be available up until then

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$91
February	US$112
March	US$117
April	US$124
May	US$116
June	US$125
July	US$126
August	US$144
September	US$126
October	US$114
November	US$96
December	US$87

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $114	16 $119	17 $120	18 $134	19 $133
20 $113	21 $98	22 $96	23 $105	24 $223	25 $147	26
27 $96	28 $97	29 $97	30 $100

Su	Mo	Tu	We	Th	Fr	Sa
				1 $101	2 $129	3 $130
4 $97	5 $97	6 $97	7 $101	8 $101	9 $130	10 $129
11 $96	12 $98	13 $130	14 $135	15 $134	16 $213	17 $138
18 $97	19 $96	20 $97	21 $101	22 $101	23 $135	24 $135
25 $96	26 $99	27 $97	28 $102	29 $101	30 $135	31 $135

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom, Accessible (With Shower)

Specialty King with Spa Shower

Standard 1 King Bed with Sofa Bed

Standard 2 Queen Beds with Sofa Bed

Standard 1 King Bed with Sofa Bed, Accessible (With Shower)

King Suite with Sofa Bed

High Floor King with Spa Shower

Standard 2 Queen Beds with Sofa Bed, Accessible Bathtub

Specialty 2 Queen Beds with Spa Shower

High Floor 2 Queens with Spa Shower

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place Cincinnati/Sharonville Convention Center

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Prices for upcoming dates