Upground Residence Apartments

I was very disappointed with this stay and would not return. First, I was given a different apartment than the one I booked. The apartment was advertised on Hotels.com as having air conditioning, but in practice it did not have effective AC. The unit was far too small for the size of the living room and barely produced any cool air, making the apartment uncomfortably warm. Basic amenities were also missing, including soap and shampoo. The refrigerator was extremely loud, almost like a vacuum cleaner, which made the stay even less comfortable. The kitchen had a stove, but there were no pans provided, so it was not realistically usable for cooking. There were also several maintenance issues: not all of the lights worked, and the shower design caused water to go all over the bathroom floor whenever it was used. Noise was another major problem. There was continuous ceramic cutting/construction noise outside during the day, continuing until around 8 PM. At night, because the apartment was too hot, I had to sleep with the balcony door open, but the area was very noisy and there were bright exterior lights outside, so I had to sleep in semi-light rather than darkness. Overall, this was not the apartment I expected based on the listing, and the comfort level was poor. I would not stay here again.

Very lovely spacious apartment, bed was very comfortable and the apartment very clean! The supermarket downstairs was a life changing! Such a hidden gem I will definitely stay again

That is a great apartment with PLENTY of space. I recommend this hidden gem to everyone.

Amenities and furniture and appliances - 2 stars level (old, cheap, partially functional). Bathroom - not one single towel hanger, shower hose support coming off, not the cleanest toilet. Old, low quality towels. Sound proofing the outside traffic noise - medium to poor. Kitchen - not even a small pot available. Living room - the smell similar to the one in an Asian restaurant went into the walls and furniture and everything. The only positive aspect is the bed mattress in the bedroom (if you like firmer mattresses)

Location near the underground station with parking spot. The apartment was clean, warm fit to accommodate a family. Staff was helpful and understanding.