Name: Home2 Suites by Hilton Houston Willowbrook
Address: 7815 Willow Chase Blvd, Deco, Houston, Texas, United States of America, Houston, Harris County, US
Price range: US$107–US$160 per night
Rating: 8.6

What guests think

At Home2 Suites by Hilton Houston Willowbrook, guests often praise spacious suites with kitchens and friendly staff, but report inconsistent upkeep and maintenance, from loud ACs and broken items to occasional cleanliness concerns such as stains or pests.

The location is convenient for the hospital, restaurants, and Willowbrook Mall, but there are reports of vehicle break-ins in the parking lot. Facilities include a clean, well-equipped gym and outdoor gathering areas, yet guests encountered pool closures or construction and occasional building issues like warm hallways, a down elevator, or side doors not working. Breakfast feedback is mixed, ranging from better-than-average options to limited selections, unheated items, or delays. Good for travelers who value space and convenience and can accept periodic maintenance or operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests liked the clean, well-equipped gym and outdoor fireplace/gathering area. However, the pool was often closed or under construction, and some reported warm hallways, a down elevator, side doors not working, and parking lot break-ins.

Related guest reviews

6

Yasuto

3 Jan 2025

·

Stayed 1 night

Hotel is constructing now.

8

Maria

9 Nov 2025

·

Stayed 3 nights

The staff was friendly and welcoming. The rooms were well appointed. Appreciated the nice lobby and very clean gym. Felt very safe and the convenience to the hospital was great. Loved the outside fireplace and gathering space. Comfortable bed.

10

Adam

29 Aug 2024

·

Stayed 1 night

Pool is under construction Someone had his truck broken into Breakfast is decent and the room is awesome

8

Valerie

26 Jun 2025

·

Stayed 5 nights

Stayed for a week in the 1 bedroom with my family (including a kindergartener). The space and layout were great, with nice natural light in the living area. Fitness room was in good shape, with treadmill, elliptical, recumbent bike, and weights. There is a P.F. Chang's within walking distance, and this place is a bit quieter and nicer than some of the other suite type hotels nearby. My daughter loved the pool. Area seemed safe. One caveat is that we came back the next week for just one night, booking directly through the hotel, and that room had quite a few broken things and a very loud AC. So not all rooms here are equally good.

2

CHIHLIN

31 Jul 2023

·

Stayed 1 night

Trash in parking lot. Pee in a water bottle

10

Jessica

17 Jan 2023

·

Stayed 19,373 nights

It seemed odd that you would have to pay for parking, which is not typical of hotels I've stayed at. Good breakfast. Room darkening shades and noise canceling fans were a plus. Friendly staff set up a rollaway bed for us.

10

Abe

27 Oct 2023

·

Stayed 1 night

Staff was wonderful. Outdoor area with fireplace for gatherings.

4

Meredith

25 Aug 2024

·

Stayed 1 night

Pros: blackout curtains worked great Cons: computers down at check in so it took over 10 minutes of just standing there to get checked in. When we got to our room, we opened the door and someone else was already occupying that room (suitcase open, curling iron on, shadow in the bathroom). Pretty scary. There was only one elevator working, the pool was closed for maintenance, they don’t heat anything for breakfast (but there is a microwave), side doors do not work with keycard, so you have to enter through the front. Overall, I’d definitely search for a better place to stay.

2

Diego

11 Sept 2024

·

Stayed 7 nights

5 Trucks was broken into at 9pm, including mine. Obviously the hotel wasn’t going to do anything or reimbursement, but the crazy part was it was parked in front of the hotel lobby. Literally can look right at my truck when you walk out. Never again.

10

monica

25 Jun 2024

·

Stayed 1 night

Halls and elevators were extremely warm no air

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Cleanliness

Cleanliness feedback is mixed: many describe rooms and public areas as clean, but others report stained linens, dirty bathrooms, odors, worn upholstery, and occasional pests.

Related guest reviews

8

Tatiana

17 Sept 2024

·

Stayed 3 nights

Location of property was nice and the cleanliness off the room was great.

8

Rosemarie

19 Jun 2024

·

Stayed 4 nights

Staff very friendly and professional. Room clean and likable. However the carpet needs to be shampooed. There was an odor on it.

4

Kelvin

15 Sept 2024

·

Stayed 2 nights

Our room smelled really bad

6

Darmita

24 Feb 2025

·

Stayed 4 nights

Yes, the staff were very nice building fairly clean however, there were cockroaches in the microwave and in the bathroom staff offered something off of the snack stand to accommodate us and the manager was supposed to meet with us and never did

6

Sara

15 Aug 2025

·

Stayed 3 nights

Dirtiest Home2 Suite I’ve ever stayed at. Rest room was dirty! Hair all over towels and shower. Also found hair on the bed. Breakfast staff was not friendly at all.

2

Dwayne

3 Mar 2023

·

Stayed 1 night

Room had what looked to be blood stains and filth on the sofa and desk chair, what looked like pubic hairs on the shower wall and a spiders in the bathroom. This room was gross. Very disappointed with the cleanliness of this room. Never again!

10

Miriam

3 Sept 2023

·

Stayed 2 nights

One of the nicest places I’ve stayed in a while, very safe, family friendly and very clean. I will be staying here again.

8

Patricia

29 Apr 2025

·

Stayed 4 nights

I liked all the amenities and overall cleanliness, but at the same time the sofa in my room had dirty spots on it and there were spots on the run between the beds. Although the bedspeads were both white in color, they didn't match. The cleaning crew didn't restock the shampoo. The lobby has great flow, but the couch needs refiburished as it's wore down to the foam. Due to the above mentioned, i couldn't give a score of a ten, but enjoyed all the amenities!

6

Anthony

5 Apr 2025

·

Stayed 2 nights

I liked that the property was close to restaurants. I did not like that there was a brown stain on the sheets that looked like old blood stain, that was really gross. Would not stay again.

8

Gabrielle

16 Jul 2025

·

Stayed 4 nights

While personally, not the biggest dealbreaker, I had several moments where room required maintenance and multiple instances of roaches. All in all, a pleasant experience due to kind staff and nice overall facility.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious with practical layouts and kitchenettes, and many find the beds comfortable. Recurring issues include loud AC units, dated or worn furniture, occasional maintenance problems, and discomfort with sofa beds or mattress firmness.

Related guest reviews

4

Anthony

20 Oct 2023

·

Stayed 4 nights

The hotel has lots of potential to be nice. Staff was very professional and nice, the only downside I had was beds were uncomfortable, pillows need to be replaced, there was no way to keep the ac unit on. Overall not terrible but could be better.

4

Carlos

3 Jun 2025

·

Stayed 1 night

I re quested a double bed room , and the hotel called and told me that you had overbooked them and they only had a room with a king bed and a sofa. One member of my family woke up sore for sleeping in the sofa. Who's fault was it I don't know. I won't book that hotel again.

6

Brenna

14 Jun 2025

·

Stayed 2 nights

The bathrooms have been mostly updated but the rooms need some TLC. The beds are very old and the I wouldn’t get near the couch. For some reason the curtains are electric, and broken… so we had parking lot lights beaming in our room. Room was spacious and had a nice work space and kitchen.

6

russell

21 Dec 2024

·

Stayed 3 nights

The ac in my room was noisy every time it kicked start , and the desk chair has had its days, please get a new one

8

Valerie

26 Jun 2025

·

Stayed 5 nights

Stayed for a week in the 1 bedroom with my family (including a kindergartener). The space and layout were great, with nice natural light in the living area. Fitness room was in good shape, with treadmill, elliptical, recumbent bike, and weights. There is a P.F. Chang's within walking distance, and this place is a bit quieter and nicer than some of the other suite type hotels nearby. My daughter loved the pool. Area seemed safe. One caveat is that we came back the next week for just one night, booking directly through the hotel, and that room had quite a few broken things and a very loud AC. So not all rooms here are equally good.

8

Carlos

15 Feb 2025

·

Stayed 1 night

Comfortable,clean and great service. My only gripe was the overly loud A/C unit in room 219, Made it hard to sleep.

8

FABIAN

22 Sept 2025

·

Stayed 1 night

Room was spacious. Bed was comfortable. Initial check in did not go well because room was not ready. Staff found us another room that was ready to check in.

10

Patrisha

6 Jul 2025

·

Stayed 3 nights

I loved the spaciousness of the room. A/C was a little loud but overall enjoyed our stay.

8

Jeffrey

3 Aug 2025

·

Stayed 3 nights

Good overall, beds were a little too firm. Breakfast was lacking with self service biscuit bar…would be better with a full breakfast

6

Giovanni

30 May 2023

·

Stayed 2 nights

I’ve stayed in several H2S by Hilton and the staff is always kind and willing to serve, that’s on of the main easons I keep coming back. Unfortunately this particular hotel is worn out and in need of serious renovation in some areas. Had to change room because the AC was super noisy in the first room. The staff was comprehensive and helpful. Both rooms are in need of new upholstery in sofas and chairs. There’s several areas to improve. I feel kind of bad writing this review given the great people working here

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Service

Staff are frequently described as friendly and helpful. Still, multiple reviews mention overbooking or wrong room types, occasional rudeness or poor follow-through, and minor check-in or housekeeping frustrations.

Related guest reviews

6

sarah

2 Feb 2025

·

Stayed 1 night

We booked a king suite, and when we got there they gave us a room of 2 doubles/queens. We didn't realize until we opened the door, so we came back downstairs, and they were like "Oh. Sorry. We're out of kings. They've been overbooking the kings lately." That's definitely not a fitting excuse, but they not only weren't up front about it until we asked but the manager also tried to say "It's so strange, because it's usually our queens running out." -- As if this was any better. That's fine, we made due without causing a hubbub, because what's the point when clearly they were so blase about customer service. They were nice enough - just don't expect to get what you pay for.

4

Carlos

3 Jun 2025

·

Stayed 1 night

I re quested a double bed room , and the hotel called and told me that you had overbooked them and they only had a room with a king bed and a sofa. One member of my family woke up sore for sleeping in the sofa. Who's fault was it I don't know. I won't book that hotel again.

10

Claudia

29 Oct 2023

·

Stayed 2 nights

Great service

10

Crystal

19 Jan 2025

·

Stayed 2 nights

Front desk staff very professional, I alway book here when staying in Houston!

8

Maria

9 Nov 2025

·

Stayed 3 nights

The staff was friendly and welcoming. The rooms were well appointed. Appreciated the nice lobby and very clean gym. Felt very safe and the convenience to the hospital was great. Loved the outside fireplace and gathering space. Comfortable bed.

10

Nairobys

5 May 2025

·

Stayed 3 nights

Staff were super friendly, helpful and it was clean. Will definitely recommend to anyone!

6

Amanda

6 May 2023

·

Stayed 3 nights

It was very clean and the bed was comfortable, and really, that is all I can say. The pool was down, I dont know for how long, but it was one of our main reasons for choosing., and we came from out of state. The door on our bathroom did not shut all the way. You could only use the the front entrance and it was locked by 11. Breakfast was not ready by 6am. Was hoping for a discount due to no pool, was told management would contact me, that never happened and was charged full price.

4

LaKeitha

27 Oct 2024

·

Stayed 1 night

Shelby was extremely rude and I spoke with the manager at check out and he pretty much blew it off...

10

javier

23 May 2024

·

Stayed 2 nights

The Staff Was Amazing The Room Was Big n Clean With Nice Bathtub The Hotel Lobby Was Roomy n Clean The Pool Was Nice n Clean Plus There Were Plenty Of Places Nearby To Eat n Go Shopping.

2

Ruben

16 Apr 2025

·

Stayed 1 night

Had a prepaid reservation. Hotel gave my reservation to another party. When I arrived near 11 pm they said they had secure a reservation at another hotel. However it was only one queen bed and a sofa bed I’m traveling with 4 adults. Had to secure my own room at a third hotel.

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Location

Convenient to Memorial Willowbrook hospital, restaurants, shopping, and major roads; several guests felt the area safe. There are also reports of vehicle break-ins in the parking lot.

Related guest reviews

8

Maria

9 Nov 2025

·

Stayed 3 nights

The staff was friendly and welcoming. The rooms were well appointed. Appreciated the nice lobby and very clean gym. Felt very safe and the convenience to the hospital was great. Loved the outside fireplace and gathering space. Comfortable bed.

10

Wenona

23 Mar 2024

·

Stayed 1 night

Impressed with the hotel and staff. Very clean room and nice kitchen. Beds and sleeper sofa were not that comfortable but they were fine for one night. Great location…. Close to restaurants and shopping. Easy on/off freeway. We will stay here again.

10

Adam

29 Aug 2024

·

Stayed 1 night

Pool is under construction Someone had his truck broken into Breakfast is decent and the room is awesome

10

Barbara

10 May 2023

·

Stayed 4 nights

This location is conveniently located near FM 1960 and Willowbrook mall, yet away from the crowds and noise. It is directly across from Memorial Willowbrook hospital. The property is safe and clean. Hot breakfast daily. Definitely will stay here again.

10

Bill

10 Oct 2023

·

Stayed 1 night

Spacious Room. Nice Area of Town

8

Humberto

21 Feb 2024

·

Stayed 1 night

All good. Conveniently located

10

leonel leiva

11 Aug 2023

·

Stayed 2 nights

Good located

2

Diego

11 Sept 2024

·

Stayed 7 nights

5 Trucks was broken into at 9pm, including mine. Obviously the hotel wasn’t going to do anything or reimbursement, but the crazy part was it was parked in front of the hotel lobby. Literally can look right at my truck when you walk out. Never again.

8

Arthur w.

25 Apr 2023

·

Stayed 2 nights

Near shopping mall and away from busy street traffic.

10

Michael

10 Oct 2024

·

Stayed 3 nights

It was a great place to stay, very conveniently close to various restaurants to eat.

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Dining

Breakfast feedback varies: some praise better-than-average options or very good selections, while others find it limited or not inviting, with unheated items or service not ready on time.

Related guest reviews

10

Adam

29 Aug 2024

·

Stayed 1 night

Pool is under construction Someone had his truck broken into Breakfast is decent and the room is awesome

10

Jessica

17 Jan 2023

·

Stayed 19,373 nights

It seemed odd that you would have to pay for parking, which is not typical of hotels I've stayed at. Good breakfast. Room darkening shades and noise canceling fans were a plus. Friendly staff set up a rollaway bed for us.

6

Sara

15 Aug 2025

·

Stayed 3 nights

Dirtiest Home2 Suite I’ve ever stayed at. Rest room was dirty! Hair all over towels and shower. Also found hair on the bed. Breakfast staff was not friendly at all.

6

Amanda

6 May 2023

·

Stayed 3 nights

It was very clean and the bed was comfortable, and really, that is all I can say. The pool was down, I dont know for how long, but it was one of our main reasons for choosing., and we came from out of state. The door on our bathroom did not shut all the way. You could only use the the front entrance and it was locked by 11. Breakfast was not ready by 6am. Was hoping for a discount due to no pool, was told management would contact me, that never happened and was charged full price.

8

Thomas

30 Jan 2024

·

Stayed 10 nights

Very good breakfast. Spacious room. I returned to this same location for another week.

4

Jaime

25 Sept 2024

·

Stayed 1 night

The breakfast in not very inviting,

4

Meredith

25 Aug 2024

·

Stayed 1 night

Pros: blackout curtains worked great Cons: computers down at check in so it took over 10 minutes of just standing there to get checked in. When we got to our room, we opened the door and someone else was already occupying that room (suitcase open, curling iron on, shadow in the bathroom). Pretty scary. There was only one elevator working, the pool was closed for maintenance, they don’t heat anything for breakfast (but there is a microwave), side doors do not work with keycard, so you have to enter through the front. Overall, I’d definitely search for a better place to stay.

8

Jeffrey

3 Aug 2025

·

Stayed 3 nights

Good overall, beds were a little too firm. Breakfast was lacking with self service biscuit bar…would be better with a full breakfast

10

jean

20 Mar 2025

·

Stayed 3 nights

Nice, spacious, and clean hotel . Staff are friendly . Breakfast is ok.

10

Gregory

12 Jun 2024

·

Stayed 3 nights

The room was spacious and the location was idea for the conference I was attending. The breakfasts were better than the average hotel (they had both specal breakfast sandwiches and omelet bowls). Service was friendly and the room was clean.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$108
February	US$119
March	US$119
April	US$110
May	US$120
June	US$162
July	US$116
August	US$97
September	US$116
October	US$114
November	US$113
December	US$115

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $136	17 $136	18 $126	19 $126
20 $119	21 $112	22 $112	23 $141	24 $117	25 $113	26 $112
27 $107	28 $112	29 $114	30 $112

Su	Mo	Tu	We	Th	Fr	Sa
				1 $112	2 $124	3 $118
4 $107	5 $113	6 $115	7 $112	8 $119	9 $123	10 $144
11 $108	12 $113	13 $114	14 $112	15 $112	16	17
18 $107	19 $116	20 $117	21 $124	22 $133	23	24 $160
25 $114	26 $124	27 $127	28 $124	29 $134	30 $134	31 $134

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio Suite, 1 King Bed

Suite, 1 King Bed, Accessible (Roll in Shower)

Studio, 2 Queen Beds, Accessible

Suite, 1 Bedroom

Suite, 1 King Bed, Accessible

Studio, 2 Queen Beds

Studio, 2 Queen Beds, Accessible (Roll in Shower)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Home2 Suites by Hilton Houston Willowbrook

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Prices for upcoming dates