Name: Holiday Inn Express & Suites Owings Mills-Baltimore Area by IHG
Address: 11509 Red Run Boulevard, Owings Mills, Maryland, United States of America, Owings Mills, Maryland, US
Price range: US$89–US$177 per night
Rating: 8.33

What guests think

At Holiday Inn Express & Suites Owings Mills-Baltimore Area by IHG, travelers frequently praise very clean rooms, friendly and accommodating staff, and a quiet, tucked‑away location that feels safe while remaining convenient to highways and nearby dining by car.

Many enjoy the free hot breakfast, though reports about variety, missing items, or broken pancake machines appear alongside plenty of positive remarks. Recurring downsides include marijuana and smoke odors in hallways, intermittent noise from other guests or thin walls, and occasional maintenance issues like hot water, AC, or room amenities. The indoor pool is a common disappointment due to closures or very limited hours, while the gym draws a few compliments. Expect a generally comfortable, service‑forward stay with some inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site pool is frequently closed or limited to short daytime hours, disappointing some guests. A few note a well-equipped gym and easy parking, while occasional elevator problems are reported.

Related guest reviews

10

Dana

17 Oct 2025

·

Stayed 2 nights

Clean & spacious room, friendly staff, clean & well equipped gym + pool. Thw breakfast was the best!

6

Gwendolyn

10 Jul 2023

·

Stayed 2 nights

The only problem was I was there for the pool and it was only open between 7:00 a.m. and 3:00 p.m. Tuesday through Saturday. Which was a great inconvenience to me and my athlete who needed to pull after their event. So in the future I will not stay at that particular hotel because of the pool access

8

Jackie

6 Jul 2024

·

Stayed 2 nights

Staff was very accommodating. Breakfast needs improvement. The pool wasn’t open because they were “waiting for an inspection” that never happened, but overall we were pleased!

2

William Brown

4 Jun 2023

·

Stayed 1 night

The hallway smelled like dirty water. The room coffee machine was dirty. The pillow case was dirty and the two bath towels had holes in it. The pool was also closed for something. This was my first stay on this property and I was not impressed.

10

Caitlin

5 Jun 2024

·

Stayed 2 nights

Love this property always stay here when I’m in town. Staff is friendly. They have quiet hours. Easy parking and not far from the major cities.

2

Bonnie

3 Mar 2025

·

Stayed 3 nights

As we entered our stay, we were told the pool (which was advertised) was closed for the season. Also, quiet time was to be from 10 pm to 6am. It was so noisy and there was little to not resting at all. Then, I had to put towels at the door as the smell of marijuana reeked the elevators and hallways and the smell was coming through the doors of our suite. Even though it was an ask for cleaning (which I do not have an issue with), we had to ask for additional wash clothes as we were only provided one in the room. Breakfast was okay, and general. However there was no variety and the same items were served everyday. There was no waffle or pancakes at all. Finally, I was charged $75 incidentals for each room reserved. This was not a favorable stay and I will not book here again.

8

Kim

30 Jul 2024

·

Stayed 2 nights

I would like to provide feedback on my recent hotel stay. The hotel was very clean, and overall, my experience was satisfactory. However, I would like to express some concerns regarding the limited availability of elevators and the quality of the breakfast, which did not meet my expectations. Thank you for considering my feedback.

8

Rici

3 Jul 2023

·

Stayed 1 night

Nice property, room was clean, updated and maintained. Breakfast had lots of options and was tasty. Pool hours were very limited.

8

Sifiso

17 Sept 2023

·

Stayed 2 nights

The staff was attentive and the cleaness of all areas was especially noticeable. It was a working weekend for me so I only wished the swimming pool hours was until 8:00 p.m vs 7 a.m to 3 p.m

8

John

17 Sept 2024

·

Stayed 4 nights

Nice hotel, would stay again. They should have waffles on their breakfast bar. The pool is not heated - unusual for an indoor pool.

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Cleanliness

Rooms and common areas are often described as clean and fresh. However, multiple reviews cite marijuana or smoke odors in hallways and occasional housekeeping lapses like stained linens, dirty carpets, or bathroom drain concerns.

Related guest reviews

10

Christina

31 May 2023

·

Stayed 2 nights

The property was clean and smelled fresh.

4

Sarah

2 Jun 2025

·

Stayed 2 nights

I chose this place based on reviews saying it was a very clean hotel. It was not! Bed had MANY unidentifiable stains all over the fitted sheet which front desk had me send pics then gave me 2 sheets to change them myself. One of the 2 also had stains on them. One bed pillow had a hair between cover and pillow. There are signs stating quiet hours (10pm-8am) and I should’ve taken that as a red flag. Walls are PAPER thin, you can hear neighboring rooms entire conversations so clear as if there was no wall in between. Children staying next to us and above us were literally bouncing off walls and stomping feet at all time. They were slamming doors and walls and anything they could. We barely slept and couldn’t stand being in our room so we had to keep ourselves occupied out of the hotel till closer to quiet hours at 10. Bathroom didn’t have enough towels.

6

Carol

17 Aug 2025

·

Stayed 1 night

The room and property were nice and clean. The overwhelming smell of pot is wafting through the entire place. Outside, what appeared to be employees, were smoking out back. People were clearly smoking in rooms. I won't stay again.

6

Jennifer

1 Mar 2023

·

Stayed 1 night

Our room had the potential of being excellent, except we had to wipe down the toilet and sink ourselves because of hairs left on it. There was a honey packet left opened under the hair dryer bag and was sticky and nasty, and The entire hotel smelled of weed in the guest hallways. However, The room was spacious and very comfortable, and the staff was nice and helpful.

2

diane

27 Jul 2024

·

Stayed 2 nights

I booked the hotel for 2 nights, but I didn’t end up getting a room the first night because the hotel was overbooked. The hotel also didn’t inform me of this problem until I checked in at 9pm even though the hotel knew they overbooked and didn’t have a room for me earlier in the day. I was able get a room the second night, but the comforter visibly stained with something black and of the hand towels looked used and had brown streaks on it.

10

Eric

2 Jul 2024

·

Stayed 1 night

I stay here several times a year. Always clean rooms, comfortable beds and very clean bathroom. Quiet. Nice selection at breakfast.

4

Yassine

23 May 2025

·

Stayed 5 nights

Al lot of noise at night time, Mariwana smell all over the building. I don’t recommend this place any more

4

Sherria

13 Jul 2024

·

Stayed 3 nights

Tried 2 rooms. Stains all over floor, walls, couch, curtains, rooms were YUCKY to say the least. Made me itch and just looked raggedy

8

Jon

7 Apr 2024

·

Stayed 1 night

The rooms and lobby were spotless. I had a room for several people yet only 2 towels and no linens for the pullout bed. The front desk provided them but they were out of wash cloths. The shower drain was cooked and we had to stand in water while showering. The plug was fastened in place and there was an obvious significant amount of hair trapped under it.

6

theodore

1 Jun 2025

·

Stayed 1 night

The rooms are a nice size and location was good. The down side is the place smells like pot. If you like that smell you will love it. The room was clean but the shower could use new caulking

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Rooms

Rooms are generally spacious and comfortable, with many guests noting good beds and a quiet setting. Recurrent downsides are noise from hallways or neighboring rooms and occasional in-room issues such as AC, TV, or fridge problems.

Related guest reviews

4

Sarah

2 Jun 2025

·

Stayed 2 nights

I chose this place based on reviews saying it was a very clean hotel. It was not! Bed had MANY unidentifiable stains all over the fitted sheet which front desk had me send pics then gave me 2 sheets to change them myself. One of the 2 also had stains on them. One bed pillow had a hair between cover and pillow. There are signs stating quiet hours (10pm-8am) and I should’ve taken that as a red flag. Walls are PAPER thin, you can hear neighboring rooms entire conversations so clear as if there was no wall in between. Children staying next to us and above us were literally bouncing off walls and stomping feet at all time. They were slamming doors and walls and anything they could. We barely slept and couldn’t stand being in our room so we had to keep ourselves occupied out of the hotel till closer to quiet hours at 10. Bathroom didn’t have enough towels.

8

paul

14 Jun 2025

·

Stayed 1 night

Hotel was perfect! Unfortunately, children in above room were running around until very, very late. But Hotel was great!

6

Nancy L

9 Apr 2023

·

Stayed 2 nights

No working fridge until day 2 late afternoon. No hot water. No room cleaning. Dirty carpet not cleaned upon arrival and throughout my stay. Front desk was Great and tried to help.

8

Christine

13 Aug 2024

·

Stayed 4 nights

Easy to check in, friendly, professional staff. Room was clean and comfortable. Noisy on the weekend.

10

India

25 Nov 2023

·

Stayed 1 night

The tv didn’t work but , they moved us quickly to another room!!!

8

Marie

13 Oct 2024

·

Stayed 1 night

The other guests were very loud and kids running and screaming music and all of that until about 4am so I didn’t get much sleep but the hotel itself was great! I did notice signs about noise hours needing to be quiet starting at 10pm but I’m guessing not everyone reads that or seemed to care.

8

Susan

12 Jul 2025

·

Stayed 11 nights

We had to stay there for 2 weeks while we were between homes. Our only issue is they did put two children next to us with special needs who were very loud and disruptive at all hours. The hotel should have had them move to the end of the hotel so they would be disruptive to the least amount of people. We have 5 nephews with autism and feel for this family. They should be accommodated in a way that works for the most amount of people.

6

Cherif

4 Dec 2023

·

Stayed 1 night

Very nice place just unfortunate that AC unit was loud

8

Melissa S.

22 Apr 2024

·

Stayed 2 nights

Adam was amazing when we checked in. He was quick and personable and took good care of us. We stayed 2 nights and the only complaint I have is we were on the first floor by the laundry and both mornings around 7:30 what I assumed is the cleaning staff were VERY loud and woke us up. I understand they have a job to do, but they know there are guests sleeping and I feel its common courtesy to be quiet and not disrupt the guests. Other than that, it was a very enjoyable experience and I would recommend this hotel tonother people.

8

Francisco

28 Jun 2023

·

Stayed 2 nights

Booked 2 nights for me , wife and grandson, We had an issue with the AC first night it was not working properly, and it was very hot , but we had help from this very nice Spanish gentleman which I forgot his name he was in room service in the morning and David the manager , very nice people a rapid response the gave us another room and responded very quickly to our call. I would stay there again when in Maryland again.

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Service

Service is widely praised as friendly, welcoming, and responsive, with staff often resolving issues and providing smooth check-in and occasional upgrades. A few guests report hiccups such as understaffed or delayed check-in, room-type mix-ups, or inconsistent communication.

Related guest reviews

10

Debra

14 Oct 2025

·

Stayed 2 nights

The hotel was awesome. The rooms were clean and inviting. Hotel staff were very professional and friendly. Breakfast staff was in top of it. Keep the buffet bar full. Check in was right on time and efficient. Check out was quick. I would stay there again and recommend it to family and friends.

10

mark

21 May 2024

·

Stayed 1 night

Erin at the front desk is a Rockstar!

4

Jeri

23 Feb 2025

·

Stayed 1 night

There needs to be more staff available, this has happened twice at this location before. The staff member, Adam was very apologetic, but we had to wait behind three other couples to get checked in because the staff was dealing with the elevator not working. I will not be back. You should consider dropping this location from uour website.eyour

10

domoniquie

8 Apr 2023

·

Stayed 1 night

The front desk clerk was wonderful. We got in late but he was the only one and still took great care of us.

10

Gary

9 Mar 2025

·

Stayed 2 nights

The property and room were clean and well kept. The free continental breakfast service was decent, not great but no personal complaints. There's also an available gym and pool for guest. My primary complaint was during my check-in. I paid and reserved a room with a king size bed for 2 nights. I presented my ID and reservation information to the woman at the counter only to be told that I would be staying in a room with 2 queen size beds. She said rooms you reserve on line aren't guaranteed. Having been a long standing Hotels.com member, this was a first. After asking her why and telling her that she'll need to refund my account the room price or cancel my reservation she was able to fulfill my original room request. Kinda interesting since the hotel wasn't packed and housekeeping was finished (it was 2 hours after checking starts). Lastly, housekeeping is only available upon request, which wasn't told to me at check in. The next I wanted fresh towels and the HOSEKEEPING manager and staff were accommodating. Overall, everything else was fine, since I flew in town for a friends birthday.

2

diane

27 Jul 2024

·

Stayed 2 nights

I booked the hotel for 2 nights, but I didn’t end up getting a room the first night because the hotel was overbooked. The hotel also didn’t inform me of this problem until I checked in at 9pm even though the hotel knew they overbooked and didn’t have a room for me earlier in the day. I was able get a room the second night, but the comforter visibly stained with something black and of the hand towels looked used and had brown streaks on it.

10

Colin

11 Oct 2024

·

Stayed 2 nights

From check in to check out the staff was welcoming, friendly and accommodating which made our stay very enjoyable. The entire hotel was clean and well maintained. This is our second stay at this location, and anytime we visit the Owings-Mills area we will be staying here!

10

Kenya

15 Jan 2024

·

Stayed 1 night

The stay was nice. There was a little hiccup with my reservation but the staff was kind and quick to resolve it. The room was clean and the hotel itself looked and felt well maintained. Hearing “welcome back” when I had to leave and then returned made me feel “seen” as well as the staff being connected to their guests. Would recommend them and would definitely stay here again!!

10

William

29 Aug 2025

·

Stayed 2 nights

Staff was very helpful and assisted during an illness that extended our stay.

10

Katrice

21 Oct 2025

·

Stayed 1 night

Very clean, quiet and comfortable room hotel. The staff are very friendly and welcoming. They are always professional and helpful. The location is a hidden gem and I felt safe during my stay. The hotel staff upgraded my stay and allowed a late check out. I would recommend this hotel!

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Location

Quiet, tucked-away setting that feels safe and offers easy access to major roads and dining by car. Not much is within walking distance, and a few note it’s not close to shopping.

Related guest reviews

10

Corinn

9 May 2024

·

Stayed 1 night

This property is very close to busy hwy’s shopping houses etc but it is peacefully tucked away in the woods very quiet and pretty setting!! All the Staff is amazing, breakfast is great!! Rooms are clean and spacious!! I have purchased accommodations at this hotel for over 10 years and have never been disappointed!!!👍⭐️

8

KOMI

25 Sept 2024

·

Stayed 5 nights

Perfect location

4

Jason E.

23 Jan 2023

·

Stayed 1 night

This hotel is nice, but it's a good 4 miles which is about 10-15 minute drive to food. If you stay here, plan ahead and get your food before you get to the hotel. Always tough to go get food after you arrive and are dead tired. I guess I was hoping there wold be something somewhat close driving distance.

10

Caitlin

5 Jun 2024

·

Stayed 2 nights

Love this property always stay here when I’m in town. Staff is friendly. They have quiet hours. Easy parking and not far from the major cities.

8

charlene

19 May 2025

·

Stayed 2 nights

property was not close to shopping

10

Carl

14 Sept 2023

·

Stayed 10 nights

What I liked about the property was that it was around many dining places.

10

Philip

28 Apr 2024

·

Stayed 1 night

great location. great price.

10

Crystal

12 Jun 2024

·

Stayed 1 night

Easy place to find in the middle of the night - away from the bustle of traffic after a long day of travel! Stayed here before and will def book this place again.

10

Katrice

21 Oct 2025

·

Stayed 1 night

Very clean, quiet and comfortable room hotel. The staff are very friendly and welcoming. They are always professional and helpful. The location is a hidden gem and I felt safe during my stay. The hotel staff upgraded my stay and allowed a late check out. I would recommend this hotel!

10

Bruno

15 Mar 2025

·

Stayed 1 night

Wonderful location

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AI-generated summary based on recent guest reviews

Dining

Free hot breakfast earns many compliments, especially for items like cinnamon rolls, with generally good variety. Others report limited selection or missing items (e.g., waffle or pancake machine down) and occasional crowding.

Related guest reviews

10

Dana

17 Oct 2025

·

Stayed 2 nights

Clean & spacious room, friendly staff, clean & well equipped gym + pool. Thw breakfast was the best!

10

Debra

14 Oct 2025

·

Stayed 2 nights

The hotel was awesome. The rooms were clean and inviting. Hotel staff were very professional and friendly. Breakfast staff was in top of it. Keep the buffet bar full. Check in was right on time and efficient. Check out was quick. I would stay there again and recommend it to family and friends.

8

Christina

15 Aug 2024

·

Stayed 1 night

The cinnamon rolls were great at breakfast.

4

Fredric

19 Jun 2024

·

Stayed 3 nights

Breakfast,was incomplete every day! For someone who could not eat eggs. there was little available.

8

Rick

20 May 2025

·

Stayed 1 night

It was a wonderful stay. Clean room and a good breakfast. 😊

10

Eric

2 Jul 2024

·

Stayed 1 night

I stay here several times a year. Always clean rooms, comfortable beds and very clean bathroom. Quiet. Nice selection at breakfast.

2

Michael

11 Nov 2023

·

Stayed 1 night

$275 WASTE OF MONEY…Manager on duty the morning of my stay was rude. There was a lacrosse team occupying the breakfast area so I had to est in front lounge. When asked if TV worked I was told he has no clue and didn’t know how to fix anything. Waffle make-BROKEN / Whole Milk - NONE / Breakfast area over crowded and food was gone.

8

Kim

30 Jul 2024

·

Stayed 2 nights

I would like to provide feedback on my recent hotel stay. The hotel was very clean, and overall, my experience was satisfactory. However, I would like to express some concerns regarding the limited availability of elevators and the quality of the breakfast, which did not meet my expectations. Thank you for considering my feedback.

10

Melissa

1 Oct 2023

·

Stayed 1 night

For the most part, it was a pleasant experience, VERY clean and a nice stay. Only negative comment was breakfast was served until 10am, but when I went at 9:20 to have mine, I was disappointed. They had a pancake maker, but it was broken. Ok I get it, it happens. The other hot options were two varieties of eggs, or biscuits and gravy. Don’t like eggs, so that’s a pass. Went for the biscuits and gravy. They had plenty of biscuits, so I took one and cut it up before going for the gravy. Opened the lid for gravy only to find it completely empty. Waited for a minute or two for an attendant to ask for more. No one came so I went to the door and said excuse me to the one guy in the room was leaning against a wall with his back to me. As I asked for more he said no, very unapologetically, there wasn’t any more. It was frustrating that the only option left was cold cereals, toast, bagels or muffins. I just wanted a nice fulfilling breakfast, and that didn’t happen. I will give kudos to the face that they had amazing hot cinnamon rolls! Not what I needed, but I will say it as delicious! Overall, the stay as a whole was a nice experience.

10

Orbelina

15 Feb 2025

·

Stayed 1 night

Beautiful and clean the only think the breakfast was blah, I went a few years ago and it was better, they even had waffles makers

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Month	Average price
January	US$89
February	US$99
March	US$114
April	US$114
May	US$117
June	US$125
July	US$112
August	US$144
September	US$119
October	US$124
November	US$122
December	US$92

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $152	16 $105	17 $101	18 $134	19 $156
20 $92	21 $98	22 $100	23 $101	24 $105	25 $177	26 $152
27 $98	28 $98	29 $102	30 $99

Su	Mo	Tu	We	Th	Fr	Sa
				1 $104	2 $141	3 $132
4 $99	5 $100	6 $99	7 $100	8 $99	9 $158	10 $165
11 $109	12 $103	13 $99	14 $89	15 $92	16 $126	17 $126
18 $89	19 $89	20 $92	21 $92	22 $96	23	24 $119
25 $89	26 $89	27 $89	28 $89	29 $89	30 $122	31 $103

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 2 Queen Beds, Accessible (Communications, Accessible Tub)

Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

Standard Room, 2 Queen Beds

Suite, 1 King Bed, Accessible (Communications, Roll-In Shower)

Suite, 2 Queen Beds

Standard Room

Suite, 2 Double Beds

Standard Room, 1 King Bed, Accessible (Communication Accessible)

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

FAQs about Holiday Inn Express & Suites Owings Mills-Baltimore Area by IHG

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