Name: Hampton Inn & Suites Des Moines/Urbandale
Address: 8811 Plum Dr, Des Moines, Iowa, United States of America, Des Moines, Iowa, US
Price range: US$106–US$187 per night
Rating: 8.5

What guests think

At Hampton Inn & Suites Des Moines/Urbandale, guests repeatedly praise the clean, modern, and spacious rooms, friendly front-desk service, and convenient location near I-35/I-80 with easy access to dining and shopping, making it a reliable stop for many travelers.

Breakfast is often well liked for variety and taste, though multiple reviews cite shortages, watered drinks, or broken equipment at peak times. Facilities draw mixed feedback, with several mentioning a clean, sizable pool, but recurring hot-tub outages and fitness-room issues. Some guests experienced room noise from the interstate or nearby areas, and a few reported cleanliness lapses or billing and check-in hiccups. Overall, expect a comfortable, convenient stay with occasional inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the pool, with several calling it clean and spacious, but the hot tub is often reported out of order and some note harsh pool chemicals. The fitness room draws complaints about broken or squeaky machines; parking is easy.

Related guest reviews

8

Frederick

24 Feb 2025

·

Stayed 1 night

Called ahead to make sure the Hot tub was operating ,,, arrive after a 7 hour drive and its ice cold and out of order. Mis information ... Not cool Reserved here because of the hot tub

10

Benjamin

12 Sept 2023

·

Stayed 1 night

Super clean room and common areas. A decent size pool rather than the typical tiny poolyou see in hotels

4

Thomas

11 Sept 2024

·

Stayed 1 night

Good-Nice Staff, Parking, Good Breakfast. Bad-Could not get room keys for an hour-programming issue, gave us wrong room to start, Smell of cigarettes in the bathroom (coming from another room), Blood on the curtains, Old dingy pillow cases. Place has gone downhill.

6

James

22 Feb 2025

·

Stayed 2 nights

1. We really liked the handy little drawers in the bathroom. 2. Loved the barn door bathroom and the soap/shampoo dispensers. 3. the hot tub didn't work- no bubbles, water looked dirty, railing was broken- for some time judging by the rust. 4. The chlorine in the pool was so severe I got a bad rash, this is with showering right away. It discolored several of the swimsuits of our family. When we complained about it the staff said it was checked regularly. I am a maintenance person and know you have to verify by testing it yourself. I wish I could send a pic of the damaged swimsuit. Even after washing the clothes they still smell like bleach. One of the primary reasons for staying at Hampton Inn is the pool. The overall experience was better than other stays at competitors.

10

Guadalupe

12 May 2025

·

Stayed 2 nights

Everything was good. But Saturday night a couple of adults was hanging out in the lobby. Not noisy at all but we was told that area closed in 10 minutes had no idea lobby’s closed overnight. Other then that it was good but also no housekeeping.

10

Cory

7 Jul 2024

·

Stayed 1 night

Excellent hotel. Our room was very clean and spacious. Beds were super comfortable. Nice pool and exercise room.

10

LILIA

19 Jul 2024

·

Stayed 1 night

Check-in staff was very nice and efficient. The room was extremely spacious and clean. Right off the interstate 80 and easy to park. We would definitely stay there again! Could not have been happier with this property.

8

Stephanie

28 May 2024

·

Stayed 1 night

I was only there for one night, but when the breakfast buffet that is served until 10 am ran out of dark roast by 7:30 and the light roast ran out not long after, I asked the front desk person if they were going to refill it. She said, "Uh, I don't know," and went back to texting. Also, I know fitness rooms aren't the top of everyone's must have list, but two of the three treadmills weren't working, the elliptical made a clunking noise, and there were no sprays or anything to wipe equipment down. No hand sanitizer, either. These were important pre-pandemic, even. Otherwise, the room was comfy the staff checking me in and out were friendly, and the breakfast offered up plenty of options for everyone.

10

Jamie

5 Jul 2025

·

Stayed 1 night

We stay in Des Moines often for doctor visits, this may be our favorite! The breakfast was very good with a nice variety. The pool is clean and spacious. My son loves the hot tub. Great location, not too busy, near food and shopping.

10

Olivia

2 Aug 2025

·

Stayed 1 night

I really enjoyed the clean modern look and feel of the room. I felt safe and comfortable. Breakfast options were great. The hallways had an unpleasant smell both days and the elliptical machine was super squeaky.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe rooms and common areas as very clean, but several report issues like hair on sheets, grimy bathrooms, bad odors, or housekeeping lapses.

Related guest reviews

10

Desiree

30 Nov 2024

·

Stayed 1 night

This hotel was super clean, bed was comfortable, and shower was hot and didn't lack pressure.

6

Eric

15 Mar 2024

·

Stayed 1 night

Our stay was good overall. The bathroom/shower in our room was on the grimy side.

6

Renee

26 Apr 2025

·

Stayed 2 nights

The sheets had black hair in them and didn’t look clean. Looked like they made the bed but didn’t change the sheets! Fan in the bathroom didn’t work. Our towels didn’t have anymore “fluff” to them. But the beds themself were comfortable, and front desk people were great!

10

Debra

10 Nov 2025

·

Stayed 2 nights

Beautiful, clean room with a large bathroom! I do wish it had a room-darkening curtain. Friendly staff! Surrounding area around hotel was quiet. Great breakfast!

4

Thomas

11 Sept 2024

·

Stayed 1 night

Good-Nice Staff, Parking, Good Breakfast. Bad-Could not get room keys for an hour-programming issue, gave us wrong room to start, Smell of cigarettes in the bathroom (coming from another room), Blood on the curtains, Old dingy pillow cases. Place has gone downhill.

10

Jeremy

10 Aug 2025

·

Stayed 1 night

Very nice property. Rooms are new and very clean

10

Sabina

29 Sept 2025

·

Stayed 2 nights

I liked the cleanliness of the room and the whole property. Rooms are spacious and comfortable. Customer services was great. Typical breakfast. Would recommend and would stay here again.

10

Don

14 Dec 2024

·

Stayed 3 nights

The entire property is clean, rooms are large, beds are very comfortable & coffee is available all day. Staff even texted to see if we needed anything. We love this property & always stay here when visiting family.

6

Mandee

18 Feb 2024

·

Stayed 1 night

Food on the counter top in bathroom and by the tv. Refrigerator had food spilled in it.

2

stacey

16 Aug 2025

·

Stayed 1 night

Room smelled bad, beds were uncomfortable and hair in bathroom. Sheets abd pillows did not smell clean. We had stayed here before 3 month prior and it was a great stay. Will not choose this hotel again

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, spacious, and generally comfortable, with several noting quiet stays. However, some report noise from the interstate or service areas, occasional uncomfortable beds or old pillows, and intermittent in-room issues like TV sleep mode, thermostat quirks, or Wi-Fi troubles.

Related guest reviews

6

Brian

30 Nov 2025

·

Stayed 3 nights

I had to issues with the hotel. First of all, the television kept turning off after 30 minutes. It looked like sleep mode was on, but there didn't seem to be any way to turn it off. Also, in order to use the WIFI, you had to create an account. The second day, I could connect to WIFI but there was no internet connection. The third day, I couldn't even connect to WIFI.

6

Adam

13 Jun 2025

·

Stayed 1 night

The bed wasn't comfortable and the pillows inside the pillow cases were obviously old (yellowed). Room was a bit noisy and a strange configuration. Just wasn't quite as good overall as I expected.

6

Melissa

5 Jul 2025

·

Stayed 1 night

Noisy property can hear the trucks on the interstate.

10

Sabina

29 Sept 2025

·

Stayed 2 nights

I liked the cleanliness of the room and the whole property. Rooms are spacious and comfortable. Customer services was great. Typical breakfast. Would recommend and would stay here again.

8

Hans Thomas

10 Dec 2023

·

Stayed 5 nights

Ok hotel, internet was good, room clean, nice service. Breakfirst was just ok, My review is affected by my desire for a good breakfast, I would like sausage and bacon, soft cooked eggs, I suggest you look at breakfast at virgin hotel in Chicago, I would be ready to pay a little extra for a better breakfast

6

Kelli

13 Aug 2023

·

Stayed 3 nights

Staff was great. There is a sliding door on the bathroom that has a gap which lacks privacy. I would only stay here again if I were alone. I stayed with my sister and brother in law which made the door akward since you could see in and hear everything

4

Lori

5 Jan 2026

·

Stayed 1 night

Stayed in room 127. The room was fine but it is right next to the breakfast kitchen. The large refrigerator that was on the other side of the wall hummed all night, and they started preparing for breakfast at 5am. Cabinets slamming and dishes clanging. No sleep at all!

10

Deborah

10 Oct 2025

·

Stayed 2 nights

Nice location. Wonderful breakfast. Clean, comfortable, spacious room.

4

Thomas

31 Mar 2024

·

Stayed 2 nights

Auto set thermostat set to 63 degrees at night. Had to sleep in my jacket becaue it took 3 tries to manually reset. Watered down oj at breakfast, vending machines that don't work.

10

Jayme

13 Oct 2024

·

Stayed 1 night

The room was very clean, well lit, and spacious. The bathroom was awesome; lots of space and a good layout. Night check in staff were super nice and friendly; promptly helping me get checked in and even gave me a couple of complementary bottles of water. Would definitely stay here again!!

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Service

Staff are frequently described as friendly, courteous, and helpful, with quick check-in and responsive follow-up. There are occasional lapses, including slow or unhelpful responses, misinformation, and an isolated billing error.

Related guest reviews

2

Leonardo

30 May 2023

·

Stayed 3 nights

Charged us two different times, when we already paid for our hotel. First time they refunded us, money went back into our account. Now we’re home 6 hours away, and they charged us again this morning. Completely disappointing as this could’ve severely ruined someone’s trip.

2

Vighneshwar

20 Aug 2023

·

Stayed 1 night

I learned to not book Hilton properties through third parties like Expedia. For the same amount of money my friend got 3 times bigger room because he booked through Hilton Honors. the hotel staff gave me a room next to the elevator. They said they couldn’t give me any other room for my type of booking. I am really disappointed that I booked through Expedia.

8

Joseph

16 Jan 2025

·

Stayed 2 nights

We have stayed there several times. Usually we are given bottles of water for the room. This time the clerk did not want to and they did nothing for us. Our room was nice as usual but across from ours was some kids who pounded on doors all night and were loud. We had to call the front desk and they did resolve it promptly. The hotel lost its luster for us.

6

Doug

13 Nov 2023

·

Stayed 1 night

Had to wait about 15 minutes to check in on arrival. Nobody else in line. Room was very noisy.

10

Audrey

8 Aug 2025

·

Stayed 1 night

Great service

10

Don

14 Dec 2024

·

Stayed 3 nights

The entire property is clean, rooms are large, beds are very comfortable & coffee is available all day. Staff even texted to see if we needed anything. We love this property & always stay here when visiting family.

8

Rhea

8 Aug 2025

·

Stayed 1 night

The gentleman who checked me in was the BEST! He truly went above and beyond and made a 10 hour of driving day worth it to walk through the door!

10

Thomas

17 Sept 2025

·

Stayed 1 night

Sahara at the front desk was awesome!!!

8

Stephanie

28 May 2024

·

Stayed 1 night

I was only there for one night, but when the breakfast buffet that is served until 10 am ran out of dark roast by 7:30 and the light roast ran out not long after, I asked the front desk person if they were going to refill it. She said, "Uh, I don't know," and went back to texting. Also, I know fitness rooms aren't the top of everyone's must have list, but two of the three treadmills weren't working, the elliptical made a clunking noise, and there were no sprays or anything to wipe equipment down. No hand sanitizer, either. These were important pre-pandemic, even. Otherwise, the room was comfy the staff checking me in and out were friendly, and the breakfast offered up plenty of options for everyone.

10

Mickey

19 Mar 2023

·

Stayed 1 night

We were very pleased by the fast and prompt service at check in and out . The rooms are very clean and as is the hotel. We had an event to go to and the location was perfect.

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Location

Convenient just off I-35/I-80 and close to restaurants, shopping, and local sights; several guests felt safe.

Related guest reviews

10

Clifford

30 May 2023

·

Stayed 1 night

Comfortable bed. Breakfast could have been better. Good location. We would come here again. Try Northern Lights Pizza!

10

Frank

18 Aug 2025

·

Stayed 2 nights

Safe, clean, and convenient.

10

Dana

14 Jan 2025

·

Stayed 1 night

Excellent location nearby Interstate exit. Room was clean and quiet.

10

Lucky

12 Jul 2024

·

Stayed 1 night

Seemed like a safe area. Also quiet, comfortable and clean.

10

Debra

10 Nov 2025

·

Stayed 2 nights

Beautiful, clean room with a large bathroom! I do wish it had a room-darkening curtain. Friendly staff! Surrounding area around hotel was quiet. Great breakfast!

10

Colleen

26 May 2024

·

Stayed 3 nights

New, clean, convenient, walkable to dining, very helpful staff.

8

Rob

9 Jul 2024

·

Stayed 1 night

Newer hotel in area that is under construction. Room/bed comfortable. Culver's within walking distance. Convenient to I35/I80. Breakfast was nothing special. Their system was down when I checked out, still waiting for receipt. Cheaper than Hampton Inn Jordan creek I stayed at previously. Assuming nothing changes, i'll stay here again.

6

Melissa

5 Jul 2025

·

Stayed 1 night

Noisy property can hear the trucks on the interstate.

10

Alice

1 Sept 2025

·

Stayed 3 nights

Easy access from.Highway and to.events wr were goint.g to

8

Kimberly

2 Dec 2024

·

Stayed 1 night

The rooms were spacious in size. It is located right off the interstate with several good restaurants around it. Not far from Living History farms or shopping.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly praised for being good with a decent variety, but multiple guests found items empty, coffee not refilled, equipment broken, or options average—especially for dietary needs.

Related guest reviews

10

Debra

10 Nov 2025

·

Stayed 2 nights

Beautiful, clean room with a large bathroom! I do wish it had a room-darkening curtain. Friendly staff! Surrounding area around hotel was quiet. Great breakfast!

6

Terra

10 Nov 2024

·

Stayed 1 night

Wasn’t the best stay. This was a family stay for basketball tournament. The good: clean, comfy beds, close to food and shopping. That’s it. The bad: Jam packed full of people using lobby for drinking alcohol/eating. Kids running around like crazy. Breakfast was terrible; toaster broken, everything was out, Oj water logged, no creamer for coffee. You name it everything out. No plug for tub drain so no bath. People above us were stomping like elephants. Horrendous! Will never stay here again.

6

scot

20 Mar 2023

·

Stayed 3 nights

Disappointing for a Hilton property; but adequate. For a newer hotel, the room showed a lot of wear and tear. Lighting in the room was all fluorescent. Terrible. No room service. Breakfast was inadequate. Poor selection and quality.

10

Dennis

4 Aug 2025

·

Stayed 1 night

Better than expected. Breakfast was good too !

4

Claudia

29 Oct 2023

·

Stayed 1 night

We stayed here before- and it was a great stay. Quiet, clean, and great breakfast. 2021. This visit. The room was reserved for 4 adults. There was only 3 tiny bath towels in the room. 1 roll of toilet paper and one of the towels had stains. The front desk would not answer the phone to bring more and when my husband went down to get some the guy handed him brand new towels that had never been washed, he told him they were out of clean towels. They were super stiff! The part we looked forward to was the breakfast from last time and today we arrived plenty of time before it closed and there was 2 pieces of toast in the large bread container- no oatmeal - it was empty. No bagels. The waffle batter was very almost empty. There was a batch of biscuits and gravy and a few scrambled eggs left. We asked the cook where the sausage and proteins were like last visit and he just waved his hand in are and said that’s all he had. We will not be back. Yes everything is expensive but people pay for an experience and things have gone down hill here.

10

Denise

27 Jul 2024

·

Stayed 1 night

Very clean and updated property. Staff is very friendly. Breakfast was varied and delicious.

8

Stephanie

28 May 2024

·

Stayed 1 night

I was only there for one night, but when the breakfast buffet that is served until 10 am ran out of dark roast by 7:30 and the light roast ran out not long after, I asked the front desk person if they were going to refill it. She said, "Uh, I don't know," and went back to texting. Also, I know fitness rooms aren't the top of everyone's must have list, but two of the three treadmills weren't working, the elliptical made a clunking noise, and there were no sprays or anything to wipe equipment down. No hand sanitizer, either. These were important pre-pandemic, even. Otherwise, the room was comfy the staff checking me in and out were friendly, and the breakfast offered up plenty of options for everyone.

10

Deborah

10 Oct 2025

·

Stayed 2 nights

Nice location. Wonderful breakfast. Clean, comfortable, spacious room.

4

Thomas

31 Mar 2024

·

Stayed 2 nights

Auto set thermostat set to 63 degrees at night. Had to sleep in my jacket becaue it took 3 tries to manually reset. Watered down oj at breakfast, vending machines that don't work.

10

Jamie

5 Jul 2025

·

Stayed 1 night

We stay in Des Moines often for doctor visits, this may be our favorite! The breakfast was very good with a nice variety. The pool is clean and spacious. My son loves the hot tub. Great location, not too busy, near food and shopping.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$112
February	US$109
March	US$108
April	US$115
May	US$133
June	US$140
July	US$138
August	US$141
September	US$129
October	US$124
November	US$113
December	US$102

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $144	9 $138	10 $133	11 $122	12 $125
13 $122	14 $109	15 $109	16 $109	17 $109	18 $137	19 $135
20 $109	21 $109	22 $113	23 $113	24 $124	25 $183	26 $187
27 $123	28 $110	29 $111	30 $110

Su	Mo	Tu	We	Th	Fr	Sa
				1 $110	2 $131	3 $115
4 $106	5 $110	6 $111	7 $110	8 $111	9 $124	10 $149
11 $128	12 $110	13 $109	14 $109	15 $109	16 $123	17 $127
18 $109	19 $109	20 $109	21 $109	22 $109	23 $157	24 $142
25 $135	26 $109	27 $109	28 $118	29 $118	30 $125	31 $118

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Monthly average prices

About this property

Location

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites Des Moines/Urbandale

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