Name: Home2Suites by Hilton Nashville Franklin Cool Springs
Address: 107 International Drive, Franklin, Tennessee, United States of America, Franklin, Tennessee, US
Price range: US$120–US$177 per night
Rating: 7.95

What guests think

Across recent reviews, Home2Suites by Hilton Nashville Franklin Cool Springs earns praise for clean, spacious rooms with kitchenettes, friendly staff, and a quiet, convenient location near shopping and dining, with pet-friendly areas appreciated by many travelers.

However, cleanliness and housekeeping are inconsistent, with multiple reports of mold, dirty dishes, and missed service. Facilities feedback is mixed: ice machines out of order, a cold indoor pool, laundry needing maintenance, and a paid or limited parking lot, though EV chargers are a plus. Breakfast quality ranges from excellent variety to just okay or poor. Expect a comfortable, value-focused stay with occasional hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed. Some enjoyed the indoor pool and EV chargers, while others noted broken ice machines, a cold pool, limited or paid parking, laundry needing maintenance, and appreciated outdoor pet areas.

Related guest reviews

10

Mark

21 Dec 2025

·

Stayed 2 nights

Room was clean but there was no chair in the room so I had to hold my food anytime I was eating. Didn't know I had to lay for parking. They have great breakfast.

10

Eura

6 Apr 2025

·

Stayed 3 nights

Lovely area and very convenient location for food and shopping. Not far from the highway and only a 20-25 min drive to Nashville. Hotel was clean and nice along with staff. Only downfall is that the parking lot isn’t that big.

10

Neal

6 May 2025

·

Stayed 4 nights

The room was clean and spacious. I loved having an almost full sized refrigerator/freezer - super convenient! The wi-fi worked really well in the room. I enjoyed the curtain divider to give some privacy at night (we had 2 kids in the room). Great location - close to the Galleria mall, Target, and restaurants. Shout out to India Cafe - we walked there for dinner - super good. One of my favorite features was the free charging stations for hybrid/electric vehicles. It was an unexpected and pleasant surprise. Staff was friendly. No complaints from this family!

10

Michael

31 Mar 2025

·

Stayed 1 night

We loved our stay. The area is very nice. The staff is friendly and competent. We had our dog with us and had no problems. The outside area for animals was nice.

10

John

6 Jun 2024

·

Stayed 1 night

Great hotel with multiple Tesla and non Tesla chargers for u EV travelers. Really nice hotel.

10

Craig

13 Mar 2025

·

Stayed 1 night

Really like the open space outside for my dog.

10

Susan

23 Jul 2025

·

Stayed 1 night

Very clean and quiet. Pool was great for young children. Check in was fast and easy. Breakfast was ok.

6

Pennye

28 Sept 2025

·

Stayed 3 nights

Staff was friendly but the hotel needs some updating. We stayed in a king room with a sofa bed. The sofa mattress was grossly stained and had crumbs all over it. A jellybean was stuck to the bottom. (They did replace it the second night so we could use it). The indoor pool had no heater and was very cold, the ice maker on our floor was broken, the ice bucket was cracked, the faucet in the kitchen sink was loose and had to be held to use. Breakfast was ok with sandwiches and waffles. Probably would not stay here again. The area is nice and close to everything- shopping and restaurants

10

Susan

28 Dec 2025

·

Stayed 6 nights

Everyone was very nice and helpful. The room was clean and the air conditioning worked well. No problem with our dog or anyone else’s. Only problem was none of the ice machines were working on any of the floors so we had to go to the front desk to get some.

10

Eric

13 Sept 2023

·

Stayed 7 nights

Staff was very friendly and helpful. Laundry facility could use some maintenance. But overall, l had a very enjoyable 2 week stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback on cleanliness is mixed. Many found rooms very clean, but several reported mold in bathrooms, dirty dishes, and inconsistent or missed housekeeping.

Related guest reviews

10

Jady

29 Dec 2025

·

Stayed 5 nights

The room was super clean and very nice stocked with a full kitchen and pull out couch for the price it’s unbeatable and in my opinion beats all of the super fancy hotels 100% . The staff was incredibly nice and kind . The hotel is very dog friendly which I loved and it’s convenient location next to everything we’d need like restaurants, stores and malls. I will definitely be back

8

Annette

30 Sept 2025

·

Stayed 4 nights

Very quiet area, but limited choices for shopping/dining within walking distance. The room was clean, but housekeeping (every other day) never materialized. Also, the sounds of renovations being done next door to our room caused the latter days of our stay to be most uncomfortable. The desk clerk, however, was friendly, professional and most helpful. He was the bright spot !

8

Regina

15 Nov 2025

·

Stayed 1 night

Breakfast menu and clean rooms

10

Anthony

21 Dec 2025

·

Stayed 1 night

Our room was clean and comfortable. It was also conveniently located to I-65. The staff were friendly and the complimentary breakfast was nice. I would stay here again.

8

Sandra

14 Sept 2025

·

Stayed 1 night

NIce Property. Breakfast was good. Staff could be better trained. Had some issues with housekeeping in the shower- hair left on the drain. We would stay again.

8

Chris

1 May 2025

·

Stayed 1 night

The rooms could have been cleaner. There was a lot of black mold along the bottom of the bathtub. Boogers or even a line of smeared poop on the wall by the toilet.

8

Bridgette

26 Dec 2025

·

Stayed 2 nights

Very friendly staff on check in. Room was very clean and comfortable. Extras like hot coco and popcorn.

10

Brandi

26 Dec 2025

·

Stayed 1 night

kind staff and clean room! I couldn’t ask for anything more!

6

Susan

20 Sept 2025

·

Stayed 4 nights

First of all, the rooms are not secure - that is, you do not have to swipe your room key to get to your floor. Secondly - a reminder to all that this is a pet friendly hotel. Third, the breakfast is 1000% horrible. DO yourself a favor if you can afford it and walk a few steps to teh Einstein Bagels just across the parking lot. Your stomach will thank you. Fourth, when we requested an extra pillow, we were given one that was a feather pillow and not fully dry - completely unusable. Lastly, don't count on room service, even if you ask for it. We only received one clean for a 4 day/4 night stay. And despite the visible yuck on the ice bucket, it didn't get cleaned until I pointed it out. Then they washed it and got it right. All in all, not up to our preferred standards so we won't stay here again. Too many other much nicer choices at the same price point.

6

Autumn

2 Oct 2025

·

Stayed 1 night

We don’t get away often just my husband and myself so we were excited about a night away. But, we were met by construction that we were unaware of at time of reservation. Then our room had black mold and no blankets on the bed. I did make Nicole aware at the time of checkout. She said we would be followed up with by management.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and well equipped with kitchenettes, multiple TVs, and features like privacy curtains; many found them comfortable. Some guests reported maintenance or comfort issues such as noisy AC, poor mattresses, or nonworking TVs.

Related guest reviews

10

Jady

29 Dec 2025

·

Stayed 5 nights

The room was super clean and very nice stocked with a full kitchen and pull out couch for the price it’s unbeatable and in my opinion beats all of the super fancy hotels 100% . The staff was incredibly nice and kind . The hotel is very dog friendly which I loved and it’s convenient location next to everything we’d need like restaurants, stores and malls. I will definitely be back

8

Pamela

5 Jun 2023

·

Stayed 1 night

This hotel was very nice, Room was big and spacious.

4

Sandy

22 Oct 2024

·

Stayed 1 night

Beds need to be upgraded, took days to recover from aches. Unlikely to stay at a Hilton hotel again.

6

Briana

24 Jan 2023

·

Stayed 1 night

The hotel was okay. The check in was odd because the gentleman was kind and pleasant when checking in but then after that he wasn’t very friendly of communicative and he had his girlfriend there with him the entire time which was odd. Check out was nice and the girl working was very kind and courteous. She has colored hair I believe I think purple. We thought she was great. The towels in the room were semi dirty with yellow stains on it. Bathroom had patches of paint missing and the AC made a loud sound when running during the night.

10

Neal

6 May 2025

·

Stayed 4 nights

The room was clean and spacious. I loved having an almost full sized refrigerator/freezer - super convenient! The wi-fi worked really well in the room. I enjoyed the curtain divider to give some privacy at night (we had 2 kids in the room). Great location - close to the Galleria mall, Target, and restaurants. Shout out to India Cafe - we walked there for dinner - super good. One of my favorite features was the free charging stations for hybrid/electric vehicles. It was an unexpected and pleasant surprise. Staff was friendly. No complaints from this family!

8

Yessenia

2 Jan 2023

·

Stayed 19,357 nights

Enjoyed my room, Spacious, & mini kitchen area. Clean and Quiet .

8

Jennifer

30 Nov 2025

·

Stayed 1 night

The room was clean, but the bed was TERRIBLE! The check in clerk was friendly & check in was easy.

2

Keith

11 Jun 2024

·

Stayed 2 nights

Tv didn’t work when we checked in. Reported it and it never was fixed. Very disappointing.

8

Gerald

20 Aug 2025

·

Stayed 2 nights

Comfortable bed and linens. Well equipped kitchen, 2 televisions, streaming services, decent coffee in morning breakfast area, roomy.

10

Janet

16 Nov 2025

·

Stayed 1 night

Nice size room & staff was very courteous. Getting to the location was a little odd but everywhere in that area is set up a bit different than I’m use to.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful. There are occasional lapses, including slow or unresponsive check-in, rudeness, and a reported billing error.

Related guest reviews

10

Jady

29 Dec 2025

·

Stayed 5 nights

The room was super clean and very nice stocked with a full kitchen and pull out couch for the price it’s unbeatable and in my opinion beats all of the super fancy hotels 100% . The staff was incredibly nice and kind . The hotel is very dog friendly which I loved and it’s convenient location next to everything we’d need like restaurants, stores and malls. I will definitely be back

10

Sharan

24 Dec 2025

·

Stayed 1 night

The Stay was outstanding we were sad it was a short one though but truly appreciate the Service

4

Mark

14 Aug 2025

·

Stayed 1 night

I've stayed here numerous times and was pleased. Tonight I was given a room that is not up to standards. There is mold on the wall and mold in the bath tub and my linens all have a strange smell as does the couch. I asked for a different room but the front desk person said they were full. Also it took her a long time to even come to the front desk and check me in. Usually I don't have this problem either.

8

Bridgette

26 Dec 2025

·

Stayed 2 nights

Very friendly staff on check in. Room was very clean and comfortable. Extras like hot coco and popcorn.

4

Rhonda

17 Sept 2024

·

Stayed 1 night

This was not a pleasant stay. When we arrived at 9pm and tired we stood at front desk waiting for attendant. A sign was on desk said they would return shortly they are helping another customer. They a window I could see a gal just sitting at a desk staring at her phone. We waited patiently because she may not be the front desk receptionist. Finally after 5-7 minutes she noticed us and came to check us in. During that time there were loud unruly kids running the common area. Playing with the automatic doors trying to get caught between them etc. she clearly was hiding because she didn't want to deal with them. Parents were around socializing and drinking. When we got to the room the carpet was filthy. I mistakenly walked on it barefoot and it had this damp oily matted feel to it. Horrible. I put shoes back on. The shower was a cheap plastic surround. This is just not the experience we are used to at Home2 Suites and very disappointed.

10

Briana

21 Apr 2025

·

Stayed 1 night

Joseph at the front desk exemplified great customer service and he was so helpful. The room was clean and comfy.

10

Reginald

30 Apr 2023

·

Stayed 1 night

Staff was amazing

2

Steven

10 Apr 2023

·

I prepaid through Expedia and when I got to the hotel my credit card was charged again for the full price I had already paid on Expedia, and when we questioned it to the person working the front desk I was told that I picked the pay later option. (Which I had not.) All of this was after we had to stand at the front desk for quite a while just waiting to be helped. Workers were around and looking at us but nobody came over for quite a while. Rude staff who are completely incompetent. To make it better Expedia has been zero help in fixing the issue of us being charged twice. I’ll never stay at this hotel again.

10

Susan

28 Dec 2025

·

Stayed 6 nights

Everyone was very nice and helpful. The room was clean and the air conditioning worked well. No problem with our dog or anyone else’s. Only problem was none of the ice machines were working on any of the floors so we had to go to the front desk to get some.

6

Kym

6 Apr 2025

·

Stayed 2 nights

Sat night clerk very rude. I felt inconvenienced when I came down to ask a question and what was on her cell phone was more important than her customer. Looked up only to tell me no very rudely when I asked for an hour extension on our checkout and then it was back to her cell phone. Managers please teach your customer service people to put the phone away when dealing with a customer. So Rude!!!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is convenient and quiet, near I-65, shopping, and restaurants. A few guests found it hard to find or awkward to access, with limited walkable choices or early closing nearby.

Related guest reviews

10

Jady

29 Dec 2025

·

Stayed 5 nights

The room was super clean and very nice stocked with a full kitchen and pull out couch for the price it’s unbeatable and in my opinion beats all of the super fancy hotels 100% . The staff was incredibly nice and kind . The hotel is very dog friendly which I loved and it’s convenient location next to everything we’d need like restaurants, stores and malls. I will definitely be back

10

Leland

10 Jun 2025

·

Stayed 5 nights

Was difficult to find, as this hotel is not visible from the streets around it. Without the car’s GPS we would have never found it! But, the somewhat “hidden” location provides for a very quiet and private atmosphere. Now that I know how to find it, I will definitely stay there again!

8

Annette

30 Sept 2025

·

Stayed 4 nights

Very quiet area, but limited choices for shopping/dining within walking distance. The room was clean, but housekeeping (every other day) never materialized. Also, the sounds of renovations being done next door to our room caused the latter days of our stay to be most uncomfortable. The desk clerk, however, was friendly, professional and most helpful. He was the bright spot !

10

Eura

6 Apr 2025

·

Stayed 3 nights

Lovely area and very convenient location for food and shopping. Not far from the highway and only a 20-25 min drive to Nashville. Hotel was clean and nice along with staff. Only downfall is that the parking lot isn’t that big.

10

Anthony

21 Dec 2025

·

Stayed 1 night

Our room was clean and comfortable. It was also conveniently located to I-65. The staff were friendly and the complimentary breakfast was nice. I would stay here again.

10

Neal

6 May 2025

·

Stayed 4 nights

The room was clean and spacious. I loved having an almost full sized refrigerator/freezer - super convenient! The wi-fi worked really well in the room. I enjoyed the curtain divider to give some privacy at night (we had 2 kids in the room). Great location - close to the Galleria mall, Target, and restaurants. Shout out to India Cafe - we walked there for dinner - super good. One of my favorite features was the free charging stations for hybrid/electric vehicles. It was an unexpected and pleasant surprise. Staff was friendly. No complaints from this family!

8

Tricia

14 Jul 2025

·

Stayed 2 nights

This hotel was very nice and clean. Nice location except everything closes early. And my husband got sick of the sausage at their breakfast there at the hotel. Otw would definitely recommend.

8

Grace

16 Oct 2024

·

Stayed 3 nights

Very clean, near shopping.

10

Janet

16 Nov 2025

·

Stayed 1 night

Nice size room & staff was very courteous. Getting to the location was a little odd but everywhere in that area is set up a bit different than I’m use to.

6

Erik

27 Oct 2023

·

Stayed 4 nights

Staff were ok. The room seemed old or not well maintained. The location is hard to get to or not convenient

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast receives mixed reviews, ranging from great variety and tasty options to just okay or poor. Extras like cookies, popcorn, and hot cocoa were noted by some.

Related guest reviews

10

Mark

21 Dec 2025

·

Stayed 2 nights

Room was clean but there was no chair in the room so I had to hold my food anytime I was eating. Didn't know I had to lay for parking. They have great breakfast.

10

Anthony

21 Dec 2025

·

Stayed 1 night

Our room was clean and comfortable. It was also conveniently located to I-65. The staff were friendly and the complimentary breakfast was nice. I would stay here again.

10

Mary Ann

14 Oct 2023

·

Stayed 1 night

My husband and I stopped on our way home from Florida. We chose this hotel because it was a little lower priced than the other hotels around the same area. The hotel was very clean. Breakfast was hot and with wide range of choices. Area was very nice with lots of restaurants close by and staff was very nice. We will stay again!

8

April Kristeen

3 Jul 2025

·

Stayed 1 night

Breakfast could have been better but overall good choice. Some guests also had pets. (Not us)

10

Christina

20 Oct 2024

·

Stayed 1 night

We just came for a short weekend trip to celebrate my daughter’s bday. She loved the indoor pool. The room we stayed in was nice & spacious. The breakfast was top notch! I was surprised at the variety! Staff was super nice also,

8

Tricia

14 Jul 2025

·

Stayed 2 nights

This hotel was very nice and clean. Nice location except everything closes early. And my husband got sick of the sausage at their breakfast there at the hotel. Otw would definitely recommend.

6

Susan

20 Sept 2025

·

Stayed 4 nights

First of all, the rooms are not secure - that is, you do not have to swipe your room key to get to your floor. Secondly - a reminder to all that this is a pet friendly hotel. Third, the breakfast is 1000% horrible. DO yourself a favor if you can afford it and walk a few steps to teh Einstein Bagels just across the parking lot. Your stomach will thank you. Fourth, when we requested an extra pillow, we were given one that was a feather pillow and not fully dry - completely unusable. Lastly, don't count on room service, even if you ask for it. We only received one clean for a 4 day/4 night stay. And despite the visible yuck on the ice bucket, it didn't get cleaned until I pointed it out. Then they washed it and got it right. All in all, not up to our preferred standards so we won't stay here again. Too many other much nicer choices at the same price point.

10

Susan

23 Jul 2025

·

Stayed 1 night

Very clean and quiet. Pool was great for young children. Check in was fast and easy. Breakfast was ok.

6

Pennye

28 Sept 2025

·

Stayed 3 nights

Staff was friendly but the hotel needs some updating. We stayed in a king room with a sofa bed. The sofa mattress was grossly stained and had crumbs all over it. A jellybean was stuck to the bottom. (They did replace it the second night so we could use it). The indoor pool had no heater and was very cold, the ice maker on our floor was broken, the ice bucket was cracked, the faucet in the kitchen sink was loose and had to be held to use. Breakfast was ok with sandwiches and waffles. Probably would not stay here again. The area is nice and close to everything- shopping and restaurants

10

Kimberlee

25 Mar 2024

·

Stayed 2 nights

Home 2 Home offers so many nice touches and a kitchen is always a bonus. I loved there roomy rooms and indoor pool. They serve cookies in the afternoon and popcorn in the evenings!

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$93
February	US$124
March	US$128
April	US$126
May	US$129
June	US$131
July	US$133
August	US$120
September	US$125
October	US$131
November	US$114
December	US$93

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $177	16 $169	17 $135	18 $143	19 $143
20 $121	21 $131	22 $131	23 $131	24 $131	25 $143	26 $143
27 $123	28 $131	29 $131	30 $131

Su	Mo	Tu	We	Th	Fr	Sa
				1 $131	2 $143	3 $143
4 $122	5 $131	6 $131	7 $131	8 $131	9 $143	10 $143
11 $131	12 $131	13 $131	14 $131	15 $131	16 $143	17 $143
18 $125	19 $131	20 $131	21 $131	22 $131	23 $143	24 $143
25 $120	26 $131	27 $131	28 $131	29 $131	30 $143	31 $143

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed, Accessible (Roll in Shower)

Studio, 1 King Bed, Accessible (Hearing)

Studio, 2 Queen Beds

Studio, 1 Queen Bed, Accessible

Studio, 2 Queen Beds, Accessible

Suite, 1 King Bed, Accessible (Hearing)

Suite, 1 King Bed, Accessible, Bathtub

Studio, 1 Bedroom

Suite, 1 Queen Bed, Accessible, Bathtub

Studio Suite, 1 King Bed

Studio, 1 Queen Bed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Home2Suites by Hilton Nashville Franklin Cool Springs

Have a question?

Prices for upcoming dates