Homewood Suites by Hilton Augusta

There was no hot water for showers! I was not told this on check in and found it as a terrible surprise the following morning. At check out I alerted the front desk and the response was, "yeah we know, we have had some people working on it but its not fixed." I asked how long its been this way and she said "I'm not sure but for a while." Absolutely not acceptable for staff not to alert customers of this issue upon arrival. A cold shower is not how most people on trips want to start the day.

Was very pleasantly surprised by this hotel on our drive home from Canada. New hotel, nicely decorated, very quiet, good bed, small but nice kitchen, living area and bathroom with pleasantly scented Crabtree & Evelyn body wash in the shower, ok breakfast. So we slept really well, had a great shower and acceptable breakfast and were back on the highway in under 5 minutes. Will stay again next road trip.

Very disappointed with water pressure and the fact that the shower head barely spit out water. There was no body wash in shower. The container was complete missing from the holder tied to wall. Also upon check in waited behind another couple as we stood there and there was no one around working the they appeared from back office. One would figure you would want your desk clerk out greeting guests and be available. Had stated here a few years ago and was severely disappointed this time. Not worth the money if you can’t even enjoy a good hot shower

Room was clean , staff were great... pool was not very warm but it looked clean.

C