Best Western Plus Denton Inn & Suites

Lobby staff was great thursday night. . Hotel looks old with the decor theres only 1 elevator. . Stairs only lead to outsjde the building cant get to main floor. . Breakfast was meh at best. Room was ok lighting threw off the vibe of the room the bath tub looks out dated. . There was no tv remote in the room had to go downstairs 2x to get a remote for the tv not sure why. Did not like the stay but bed was comfortable theres braims and mcdonalds sams target across the street you paying for the location if anything. Comfort suites is better and cheaper was no remote nk roe

All was well except when the elevator stopped working! It was fixed 24 hrs later.

Checking in was a breeze and the desk worker was friendly and helpful. We arrived around 11pm and check in was super quick. The shower had great pressure and the beds were extremely comfortable. The ac definitely works as well. The breakfast was great except for the eggs..the pool was really clean

Check in was smooth, but the room had a spill in the frig. It looked like water, perhaps from the freezer portion defrosting. When I reported it to the front desk I was told I could have some towels to clean it and there were no other rooms available. We did not want to try to find a new hotel and since it looked like water we said we would stay. The next day the hotel cleaning staff cleaned it. No problem. Pool was clean. Breakfast was 100% A+. Hot breakfast options fresh and delicious. Eggs, sausage, bacon and biscuits. Different cereals. They even had almond milk! Yogurt, oatmeal and make your own waffles. Coffee maker even had moca lattes and decaf options. Fresh fruit was delicious. Also fruit juice and other options.

The staff was friendly and accommodating. Rooms were clean. Walking distance to many restaurants. However, the pool area, parking lot - need attention. They were dirty and garbage lying around - and we were there for 5 days.

Great customer service, clean. The pool was very clean.

The staff were wonderful, kind and very helpful. The rooms were clean and quiet if not a bit dated. But the bed was also very comfy. Two things that kept it from 5 star are: 1. The elevator was something out of a horror movie. It was loud and it shook and shuttered at each stop. It was kinda scary. & 2. (Nothing they can do about this) The birds. While I was there in late October, the birds in the trees were so loud and it sounded like a stadium full of birds. It was to the point of being in a science fiction movie. It was bizarre and a little scary.

The touch light on the bathroom mirror did not work and the elevator was giving final destination noises. Still a great hotel. Breakfast was on point and so was the room. The construction and heavy traffic on university drive is bananas.

Older property, renovated, elevator is old.. not very sound proof

Not enough parking. I did not reserve a handicap room but i got one anyway. Hardly any TV channels. Not a pencil or piece of paper in the room. Only one box of Kleenex - in the bathroom. Couldn’t get a printed receipt. One would be mailed to me.

Our room smelled horrible like someone puked in it and I reported it to front desk 2-days in a row nothing was done, they did give me a spray bottle with cleaning solution like really!! Never will I stay there again..

Found a good size cockroach in our room. Told the girl at the desk and she said”oh” Apparently the TVs in the room were new ….. as th guest I consider myself fairly adequate at running a TV. Could not master this TV to be able to turn on the guide and click through channel.. three different times I reached out to the front desk thinking that each new person I talk to might have an idea how to work the TV….. they all said they had no idea what to do……….they were no help for a 2 night stay and no TV ….. while the weather was stormy and we had to remain in the room

Great place to stay. Very clean and quiet

Our room was fine but our friends room next door was horrible. It reeked of vomit/ sour mold. They took the microwave out but did not fix the odor. When they complained at the front desk, they were handed a bottle of spray cleaner. They asked to change rooms, but there was nothing available they were told. It was a disappointment.

Staff was very friendly. The hotel in general is very clean, including our room. Everything seemed fresh and not old. The bed was very comfortable. I loved having the separate sitting area with sofa in our King room. The main detractor for me is that the lighting is terrible. We literally turned on everything single light and lamp in the whole room and bathroom to try and make up for the low lighting, in particular in the entryway, where you are trying to look at your clothes in the hanging area, or make coffee in the morning. There is NO light at all in the coffee/microwave "nook". We found that the flashlight app on our phones really helped. We were with two other couples and it was the same in their rooms. The bathroom lighting isn't great either. The mirror has a backlight feature, but it is not enough to put on makeup. There is a wall sconce on one side and we huddled around that to be able to see well enough to put on makeup. We didn't get to eat breakfast since it ends at 9am (even on weekends) and we were out late for a wedding so no one got up early enough for that. So I can't comment on the breakfast offerings. I did love that they provided 6 k-cups for the Keurig instead of just 4 like many hotels provide.

Room was very clean. Actually the cleanest Best Western we have stayed in. Even the hallways smelled clean. We was given a handicap room and it was larger than expected.

It was okay. Breakfast was good. It was somewhat comfortable but on our last day there we found some baby cockroaches so I probably won’t book here again

Went to this best Western for a airsoft trip with friends, came all the way from Missouri. The hotel was very clean, looked nice (I like the bubble wall thing in the lobby). They cleaned and rest the rooms every day, we're very friendly. Breakfast was also good, fresh scrambled eggs. The convenient location was also a huge plus. So many stores and restaurants in the same parking lot as the hotel basically.

I was impressed with the cleanliness & ease of parking. Also, the beds & air conditioning were amazing. My college student/daughter said she hadn't had a good nights rest like that since being home months ago!

Clean neat rooms - everything as expected

Found a good size cockroach in our room. Told the girl at the desk and she said”oh” Apparently the TVs in the room were new ….. as th guest I consider myself fairly adequate at running a TV. Could not master this TV to be able to turn on the guide and click through channel.. three different times I reached out to the front desk thinking that each new person I talk to might have an idea how to work the TV….. they all said they had no idea what to do……….they were no help for a 2 night stay and no TV ….. while the weather was stormy and we had to remain in the room

Clean rooms, good air conditioning. The bed, to my comfort level, felt more like a board with 1inch of foam over it. I slept better in my clothes, on top of the small couch in the room. I’m a 70+ year old lady with little padding, and that had something to do with my discomfort. The square highly fluffed pillows were a “no go” as well.

Lobby staff was great thursday night. . Hotel looks old with the decor theres only 1 elevator. . Stairs only lead to outsjde the building cant get to main floor. . Breakfast was meh at best. Room was ok lighting threw off the vibe of the room the bath tub looks out dated. . There was no tv remote in the room had to go downstairs 2x to get a remote for the tv not sure why. Did not like the stay but bed was comfortable theres braims and mcdonalds sams target across the street you paying for the location if anything. Comfort suites is better and cheaper was no remote nk roe

Clean and spacious room.

Staff was very friendly. The hotel in general is very clean, including our room. Everything seemed fresh and not old. The bed was very comfortable. I loved having the separate sitting area with sofa in our King room. The main detractor for me is that the lighting is terrible. We literally turned on everything single light and lamp in the whole room and bathroom to try and make up for the low lighting, in particular in the entryway, where you are trying to look at your clothes in the hanging area, or make coffee in the morning. There is NO light at all in the coffee/microwave "nook". We found that the flashlight app on our phones really helped. We were with two other couples and it was the same in their rooms. The bathroom lighting isn't great either. The mirror has a backlight feature, but it is not enough to put on makeup. There is a wall sconce on one side and we huddled around that to be able to see well enough to put on makeup. We didn't get to eat breakfast since it ends at 9am (even on weekends) and we were out late for a wedding so no one got up early enough for that. So I can't comment on the breakfast offerings. I did love that they provided 6 k-cups for the Keurig instead of just 4 like many hotels provide.

Clean rooms, comfortable beds, pillows. Wifi weak- tv didn’t work

Staff was great, but the walls were paper thin. Multiple parties and hallway traffic might as well have been in our room.

Older property, renovated, elevator is old.. not very sound proof

Great stay. Walls are a little thin. A couple next door woke me up fighting at 8:30 am and kept fighting until 11:30 am. We could hear people in the hallway and doors opening/closing. Everything was great other than those two things that both involve noise.

Our one issue with the room was how bright it was at night even with all shades closed and all lights off.

Management was horrible. Once they had your money, the were done with you. Plus they got our reservation messed up and didn't want to fix it. Rude.

The actual hotel was good, the room clean and comfortable accommodations. But people working up at the desk were not very helpful. I placed my reservation thru the app and ilI ended up paying more than the quoted price, $50 more!

Clean room, staff was sort of rude

The staff was helpful and was able to accommodate a special request.

Customer service was excellent!

Checking in was a breeze and the desk worker was friendly and helpful. We arrived around 11pm and check in was super quick. The shower had great pressure and the beds were extremely comfortable. The ac definitely works as well. The breakfast was great except for the eggs..the pool was really clean

My check-in experience was great! The young lady provided excellent customer service. Throughout my stay the staff (housekeeping and breakfast attendants) were nothing but hospitable. My check out experience was also great. I was met with a smile at 3:15 am as I checked out. The hotel's location was perfect for my activities in town. Overall, I had a good stay at this hotel.

Reserved a room. Lady at front desk wasnt very friendly. Put me in a handicap room. Im clearly not handicapped

No one was at the front desk, we had to wait for her and she was not very interested in the other guest needs.

Staff was very accommodating. Our fridge wasn't working and they didn't have maintenance on duty but Cherise swapped it out with another without hesitation.

Convenient to countless restaurants and shopping.

Best Western provided us a great stay. It was clean and service was good. It is close to UNT and is conveniently located close to food and shopping.

Overall is nice place to stay. Have stores and restaurants easily accessible.

Very convenient to shopping, as it was in a shopping center parking lot.

The location was very close to shops and restaurants!

It’s a nice hotel that’s close to lots of things. There was some wear and tear in the bathroom. It did have plenty of outlets for charging. It is close to many restaurants and shopping. There is a lot of traffic around there so sometimes it’s challenging to get out. I have stayed here many times. It’s a nice place!

Nice employees, location is in a super commercial area.

The touch light on the bathroom mirror did not work and the elevator was giving final destination noises. Still a great hotel. Breakfast was on point and so was the room. The construction and heavy traffic on university drive is bananas.

Great location. Rooms a little outdated. Area got construction going on.

The staff was fantastic! Very friendly front desk, breakfast attendant and housekeeping!! There was a noticeable amount of homeless that hang around the outside of the hotel that was concerning. We also had some trouble with the toilet not filling up regularly. We had the fill the tank by using the ice bucket and water from the bathtub.

Great place to stay. Wonderful breakfast.

Breakfast was horrible. Gravy was watery. Biscuits were not mixed before cooking. Biscuits had a watery spot.

Not what I expected, overpriced. Terrible breakfast! I will not stay there again

Check in was smooth, but the room had a spill in the frig. It looked like water, perhaps from the freezer portion defrosting. When I reported it to the front desk I was told I could have some towels to clean it and there were no other rooms available. We did not want to try to find a new hotel and since it looked like water we said we would stay. The next day the hotel cleaning staff cleaned it. No problem. Pool was clean. Breakfast was 100% A+. Hot breakfast options fresh and delicious. Eggs, sausage, bacon and biscuits. Different cereals. They even had almond milk! Yogurt, oatmeal and make your own waffles. Coffee maker even had moca lattes and decaf options. Fresh fruit was delicious. Also fruit juice and other options.

Great property, seemed clean and the staff was amazing! Whoever checked us in was super accommodating and even let me do my virtual interview in the conference room since we were early and our room was ready yet. Only negative is that people were smoking right in front of the door when we walked in and breakfast should be served until at least 10am.

The room was nice and clean. Mattress was too soft. Breakfast was not very good. Bring your own pillow. Very close to Sams Walmart and Target.

The powder eggs was horrible

The room was clean and the bed was comfortable. A little older hotel, but being clean is something that shows. The breakfast was hot and fresh and the coffee and hot chocolate were really good.

Spacious room in efficient square footage. Lots of extras, mini-fridge/freezer; hair dryer; iron microwave and couch! Breakfast was excellent and a cool coffee maker with lots of choices!

The breakfasts were excellent.