AC Hotel by Marriott Oklahoma City Bricktown

It was a good stay, we almost didn't get to check in at 3PM but they helped try and get us in on time. The valet staff was absolutely amazing each and every time!

Clean room, great walkability to Paycom center, lovely interior! Only things i’d say were negative would be the expensive parking lot across the street (only option for parking nearby) and the breakfast was charged onto our tab even after being told we would not be charged for breakfast and they just had to give us a receipt “that they’d remove from our bill later”.

Never have I been more disappointed in my Hotels.com process. I received an email from the hotel for early check in but the app wouldn’t let me check in. When I arrived, my reservation had been cancelled without an email or phone call. I was forced to change hotels that the AC staff helped obtain at a minimum charge higher price. Thankfully, my group that I was meeting was flexible and the AC staff was accommodating! I can’t say as much about the call center that I finally reached. There was little to no help even though I was put into a position by Hotels.com after making a reservation three weeks earlier. I will use my points and then delete the app. No one has emailed or called to apologize for the inconvenience or stress caused as we celebrated a first round of cancer treatment of my partner prior to his upcoming hospital stay.

Great place to stay

Good location. No parking.