Ala Moana Hotel AMH2513

ホノルルマラソンで利用しました。 日本からは早朝着便でしたので、アーリーチェックインにも対応していただけて、とても助かりました。 レンジも使えてとても便利に過ごせました。 また、宿泊したいです。ありがとうございました。

Pros -lobby, pool, weight room -Starbucks on site -close to shopping & conference centre -staff were friendly Cons -noisy - room was behind elevators, up to 50dB all night long from elevators moving up and down. Complained about it but they couldn’t move us. Stay away from any room ending in ‘01’ regardless of floor. -communication - everything was through email, they were relatively quick to respond unless it was something they couldn’t solve like moving us to a different room because of the noise, in that case they didn’t respond until the next day -no hot tub

Room and location was fantastic. Amenities great. Loved the restaurant, pool, bar, cafes. Only issue was the lack of response regarding early check in. Arrived at 8.30am (My issue), but check in was 4pm. Emailed multiple times over a few days trying to get an earlier check in. No response. Would recommend this location though.

I prefer not to stay in Waikiki and this hotel is in a great location. The staff is good. Be aware that this place also has private residences. Their owners also rent on this app. It is not always clear if you are renting the hotel side or the private side. The owner of my unit didn't forward the reservation. Hotels.com quickly remedied the situation and booked me into the hotel side. Parking is not included and self parking is $35/day.

We rented through Expedia as a package deal. Upon checkin we were told by staff that this was third party and as such there would be no housekeeping, additional towels or any services provided to us. The facility is old and run down. There are 2 floors with laundry services but the laundry on floor 3 had broken down washers for the entire week stay. There is a large homeless population surrounding the facility and they just set up tents and pee all over the sidewalks. Oh and dont even think about using their phones- papers in the rooms say even local calls are charged at $0.75 each. Get real. Do yourself a favor and book elsewhere!

アクセスも良く部屋も綺麗でした ジムもつかえて、プールもあるし 景色もよく快適でした。 ヘアドライヤーはなく 問い合わせにも応じてもらえずでした。 言わなければハウスキーパーも入らないですが 日数分のタオルの用意もあって よかったです。 1人滞在だったので複数の場合はどうなるか なんとも言えません。 シャワーの水圧は やっぱり残念です。

*Easy check in *Paid extra fees at check in (which was due to booking through outside party - and privately owned room) - fees were outlined at booking - multiple reminders sent through email leading up to check in. Make sure to read the fine print or else you’ll be surprised at check in with the extra charges. *no hairdryer in room. Iron, refrigerator, and microwave available in room. *property is next to Ala Moana Shopping Center and a 5 min walk to the Honolulu Convention Center.

Housekeeping is not included unless you want to pay an additional fee...according to the reception desk. When I initially booked the room, the site states check-in was 3pm, but reception desk stated check-in was 4pm. Wallpaper in the room was FILTHY; iron provided but no ironing board; coffee, coffee maker, sweetener in room but not creamer. Some sort of construction/renovations were happening 1 floor above - noisy! Basically, I was told that since I booked through Hotels.com, the room was like a private rental and everything would be basic and bare minimum.

The Orgoto company made my dream vacation miserable. I was promised bedding for 4ppl and was only offered a king bed and pull-out chair. I received 1 roll of toilet paper for a 6-day stay and a family of 4. Ala Moana hotel is fine for a couple and maybe 1 kid but do not book with Orgoto unless you want to feel homeless. I had to buy a blanket, pay double parking fee$50 per night and my own toilet paper. Please do not make the same mistake we did. Do not let this cheap, unprofessional company ruin your Hawaiin vaction. Shame on them!

Had a good stay, but I have to say, needs a little bit of an update. Room felt clean but lamps by the beds were almost falling out of the wall. We love staying here though for a quick staycation! Bonus that Starbucks is literally downstairs in the lobby.

We went to check in a little early & was told that this was a privately owned room. We were not allowed to check in till 3 pm. We waited. Then while checking in, we were told of ALL these added fees that were being applied. What a disappointment and very frustrating way to start our vacation. We couldn’t cxl the reservations because of more added another fees. Finally get our keys. Go to the bathroom, there is a big hair ball by the shower, the towel had moldly yellow brown & black stains on them. I tried to message & call the contact info numerous times. The number didn’t work & chat/msg told me someone will contact me with a few days. No one contacted us. Never got any new towels or any service. We left early and no response still. Very disappointed and appalled. Ala Moana Hotel couldn’t do anything about it because it was privately own. The staff has encountered too many complaints time & time again & would not like to endure that experience for the guests but there’s nothing they can do. Having privately owned rooms in a Hotel such as Ala Moana doesn’t make any scene.

Clean place. Roomy.

first, the instructions to check in was confusing. instruction said, there are no registration and that we should have gotten an email 72 hours prior to our check in, didnt happen and we had to see the registration desk after all. second, we walked in and the place had an unpleasant odor and this room is design for handicap guests, this was not specified during reservation. third, the bathroom lights are dim and it’s dark when using the mirror. sink drains very slowly and water just stays in the sink for minutes. bathroom towel fixture is broken and just fell off the wall. 4th, the lamp near the bed is also broken and just turns upside down. the fridge is sticking out about a foot off the wall casing and literally sticking out on the walkway. the carpet and floor looked dingy and unclean. lastly, the lanai is dirty!! for $350 per night, this has to be one of the worse hotel we have stayed at.

Room could have been cleaner. The shower curtain had mildew in it.

The room was clean and better than we expected. A great view and we got to enjoy the fireworks show which was welcomed surprise! We enjoyed being able to walk to the mall which was so convenient. The staff were very friendly and helpful. We would definitely stay again!

The room was clean and very nice. We wished there were more than 1 roll of toilet paper provided in the unit.

There were visible roaches in the drawers and crawled in my luggage. Could not kill it. Dead roaches in the room.

No coffee, tea or creamer provided. Coffee maker is an old machine, drip style. Floor had coffee stains with grinds. Bathroom light was flickering and dim, and bathroom had no functioning extraction fan. Small soap, shampoo and lotion for 2 persons for 4 days. The AC was very noisy. The bed was comfortable and the balcony view was pleasant.

Amazing stay very upscale and clean. Views are amazing near shopping center. Stayed for the half marathon and near the convention center.

Dirty. Very small. Smells of smoke. Dirty sheets. Only full beds. Do not ever stay at the Ala Moana Condos. They are not a condo Only a scam

It was a very spacious unit. would love staying there again.

Pros -lobby, pool, weight room -Starbucks on site -close to shopping & conference centre -staff were friendly Cons -noisy - room was behind elevators, up to 50dB all night long from elevators moving up and down. Complained about it but they couldn’t move us. Stay away from any room ending in ‘01’ regardless of floor. -communication - everything was through email, they were relatively quick to respond unless it was something they couldn’t solve like moving us to a different room because of the noise, in that case they didn’t respond until the next day -no hot tub

Clean place. Roomy.

すごくいい眺めだった

The room was clean and better than we expected. A great view and we got to enjoy the fireworks show which was welcomed surprise! We enjoyed being able to walk to the mall which was so convenient. The staff were very friendly and helpful. We would definitely stay again!

Had a good stay, but I have to say, needs a little bit of an update. Room felt clean but lamps by the beds were almost falling out of the wall. We love staying here though for a quick staycation! Bonus that Starbucks is literally downstairs in the lobby.

1901 is near the elevators, but the convenience of the short distance and some of the fastest elevators in existence outweigh the distraction of the elevator noise. This is our third time on the property, and we enjoy the convenience of the location to the center and nearby restaurants.

Amazing stay very upscale and clean. Views are amazing near shopping center. Stayed for the half marathon and near the convention center.

I had a good experience, comfortable bed and nice view from my balcony. Only needed more toilet paper😝

Dirty. Very small. Smells of smoke. Dirty sheets. Only full beds. Do not ever stay at the Ala Moana Condos. They are not a condo Only a scam

There are extra fees you have to pay after booking the accommodation, such as a resort fee and check in fee. I booked this accommodation because I thought it’d be cheaper than other options. They also only provide a limited supply of toiletries and will charge you for toilet paper. Overall, people are better off booking through the actual Ala Moana Hotel because it comes out being the same price and you can get house keeping, etc.

Pros -lobby, pool, weight room -Starbucks on site -close to shopping & conference centre -staff were friendly Cons -noisy - room was behind elevators, up to 50dB all night long from elevators moving up and down. Complained about it but they couldn’t move us. Stay away from any room ending in ‘01’ regardless of floor. -communication - everything was through email, they were relatively quick to respond unless it was something they couldn’t solve like moving us to a different room because of the noise, in that case they didn’t respond until the next day -no hot tub

Once you book your reservation, you think you’ve paid everything but nope. Day before check in, email is sent about hotel fees. Hotel fees include a daily charge for “hotel service fee” but when I call hotel for trash service or any maintenance, they said people who rent from Zello do not get access to hotel services. When I inquired about what I am paying a service fee for if not service, front desk said “for check in and check out”. That is something they help with once each yet I am required to pay a service fee for every day I stay at the hotel (6 days total). Ridiculous pricing and lack of communication.

The dishwasher did not work. The communication with the rental company, Zelloo, was horrendous - never responding to phone calls or to emails. I will be filing a complaint with the Attorney General's Office of Hawaii and with the Attorney General's Office in Florida as the company Zelloo does not have a broker license to operate in Hawaii. The refregirator stank as if something died in it.

The property is in a convenient location. However, it's not managed by the hotel, but through a different real estate agency. Its check-in is still done by the hotel though with a very long line around 4:00 pm. It took us over an hour to get through. This is unexpectedly long wait and upset some family members.

The room was clean and better than we expected. A great view and we got to enjoy the fireworks show which was welcomed surprise! We enjoyed being able to walk to the mall which was so convenient. The staff were very friendly and helpful. We would definitely stay again!

Overall experience good. No communication regarding house keeping or clean towels without extra costs.

Housekeeping is not included unless you want to pay an additional fee...according to the reception desk. When I initially booked the room, the site states check-in was 3pm, but reception desk stated check-in was 4pm. Wallpaper in the room was FILTHY; iron provided but no ironing board; coffee, coffee maker, sweetener in room but not creamer. Some sort of construction/renovations were happening 1 floor above - noisy! Basically, I was told that since I booked through Hotels.com, the room was like a private rental and everything would be basic and bare minimum.

I would give the hotel a solid three stars. As for Orgoto, don’t expect to get a response from them if you need anything. I would recommend booking the hotel directly. You will have housekeeping as well as help from the front desk.

This 3rd party company used by Hotels.com is not responding to my communications regarding being overcharged. I need to get money back from them for being overcharged. The hotel itself was decent but there was no shampoo and the front desk would not give me any because it was "managed by another company". Thank you, Kevin Stokes (808) 594-3670

Room and location was fantastic. Amenities great. Loved the restaurant, pool, bar, cafes. Only issue was the lack of response regarding early check in. Arrived at 8.30am (My issue), but check in was 4pm. Emailed multiple times over a few days trying to get an earlier check in. No response. Would recommend this location though.

アラモアナショッピングセンターに直結なのでとても便利

We travel inter Island several times a year and enjoy not only the accommodations but the access to Ala Moana shopping center as well. Makes our regular medical trips so much more enjoyable.

Price was good, close to Ala Moana Mall and Park.

We rented through Expedia as a package deal. Upon checkin we were told by staff that this was third party and as such there would be no housekeeping, additional towels or any services provided to us. The facility is old and run down. There are 2 floors with laundry services but the laundry on floor 3 had broken down washers for the entire week stay. There is a large homeless population surrounding the facility and they just set up tents and pee all over the sidewalks. Oh and dont even think about using their phones- papers in the rooms say even local calls are charged at $0.75 each. Get real. Do yourself a favor and book elsewhere!

Close to department stores and food court and close to beach walking distance

*Easy check in *Paid extra fees at check in (which was due to booking through outside party - and privately owned room) - fees were outlined at booking - multiple reminders sent through email leading up to check in. Make sure to read the fine print or else you’ll be surprised at check in with the extra charges. *no hairdryer in room. Iron, refrigerator, and microwave available in room. *property is next to Ala Moana Shopping Center and a 5 min walk to the Honolulu Convention Center.

We wanted to try out a new location. We had a car to drive to the beach but there is one not too far if you're walking.

1901 is near the elevators, but the convenience of the short distance and some of the fastest elevators in existence outweigh the distraction of the elevator noise. This is our third time on the property, and we enjoy the convenience of the location to the center and nearby restaurants.

Amazing stay very upscale and clean. Views are amazing near shopping center. Stayed for the half marathon and near the convention center.

Pros -lobby, pool, weight room -Starbucks on site -close to shopping & conference centre -staff were friendly Cons -noisy - room was behind elevators, up to 50dB all night long from elevators moving up and down. Complained about it but they couldn’t move us. Stay away from any room ending in ‘01’ regardless of floor. -communication - everything was through email, they were relatively quick to respond unless it was something they couldn’t solve like moving us to a different room because of the noise, in that case they didn’t respond until the next day -no hot tub

Room and location was fantastic. Amenities great. Loved the restaurant, pool, bar, cafes. Only issue was the lack of response regarding early check in. Arrived at 8.30am (My issue), but check in was 4pm. Emailed multiple times over a few days trying to get an earlier check in. No response. Would recommend this location though.

Worst hotel experience ever. Check in process was excessively long, learned it was a private owner so hotel says don’t reach out to us for anything. No staff ever came to clean the room even though instructions said it was included. No checkout times were posted. Front door did not self-close. Restaurant in hotel was disgusting. Fees were excessive. Overall -TERRIBLE.

Had a good stay, but I have to say, needs a little bit of an update. Room felt clean but lamps by the beds were almost falling out of the wall. We love staying here though for a quick staycation! Bonus that Starbucks is literally downstairs in the lobby.