Name: Holiday Inn Sunderland - City Centre by IHG
Address: Keel Square, Sunderland City Centre, Sunderland, Sunderland District, England, United Kingdom, Sunderland, Tyne and Wear, GB
Price range: US$70–US$217 per night
Rating: 9.13

What guests think

Across recent reviews, Holiday Inn Sunderland - City Centre by IHG is praised for its central location, modern feel, very clean rooms and comfortable beds, with many guests highlighting friendly, helpful staff and generally smooth stays.

A frequent drawback is the lack of on site parking, with guests using nearby multi storey options that some find costly. Feedback on food varies, with many enjoying breakfast while others report overcooked items, slow replenishment or limited restaurant availability. Some rooms face temperature control issues or occasional noise from nightlife and building work, and a few mention TV faults. A practical choice for short stays and event visits.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern public areas with a bar and a gym noted; Starbucks in the lobby. There is no on site parking, and guests use nearby multi storey car parks at extra cost.

Related guest reviews

10

Diane

17 Jun 2024

·

Stayed 2 nights

No onsite parking. Hotel in a newly developed pedestrianised area. Multi storey carpark choices within minutes walk

10

Yasushi

24 Jan 2024

·

Stayed 4 nights

Only downside is no parking

10

Christi

26 Feb 2025

·

Stayed 3 nights

I was genuinely surprised by this holiday inn. It was so clean and inviting. Property well maintained, a Starbucks in the lobby, well situated in the city centre! Will stay again!

10

Yunus

5 Sept 2024

·

Stayed 1 night

Only missing thing is they don’t have parking

8

Matt

24 Jul 2025

·

Stayed 1 night

Great hotel. Staff very pleasant and helpfull. Good breakfast. Unfortunately no parking on site which was a little inconvenient.

10

Douglas

4 May 2024

·

Stayed 2 nights

Central location across from City Hall and short walk from the train station. No car park but one nearby. Very clean. Nice breakfast.

8

John

16 Aug 2025

·

Stayed 1 night

A lovely clean hotel with just a couple of minus points. The breakfast was very mediocre, hard overcooked eggs, dry overcooked bacon and cheap sausages. No parking, but there is a multi story nearby that cost £18.80 for the night. That to me is expensive.

10

James

29 May 2025

·

Stayed 2 nights

Hotel is new, clean, modern, extremely comfortable, has a gym, a bar and close to all local shops and food outlets.

10

PETER

25 Feb 2023

·

Stayed 1 night

Great hotel located very central. Bar was open late when we returned.

8

Roderick

17 Sept 2023

·

Stayed 1 night

No parking on site

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently describe the hotel and rooms as very clean and well maintained. A small number noted minor marks on a wall.

Related guest reviews

10

Lee

30 Nov 2025

·

Stayed 1 night

Excellent hotel, very clean and comfortable. Will definitely stay again and highly recommend

10

J R

22 Nov 2025

·

Stayed 1 night

Room was lovely. Clean, well kept. The entrance, reception and dining area is modern and clean. Noce hotel, would most certainly stay here again.

10

ISABEL R

9 Nov 2025

·

Stayed 1 night

Hotel clean and comfortable. Staff were pleasantl and friendly

6

Christopher

12 May 2025

·

Stayed 1 night

The room was really hot, it was a sunny day but the windows didn't open and no fans, no way of cooling the room down. There was black scuff marks of considerable size on one wall, everything else was clean. Also the TV didn't work, buffering and turning off intermittently, I rang reception about this and was told to turn off , wait 10mins then turn on which didn't work. Also at breakfast there was no sausage, bacon or eggs , they were refilled later but

10

Nigel

15 May 2025

·

Stayed 3 nights

Location fantastic. Staff were all very friendly and efficient (especially Lynn at breakfast) The room was clean and comfortable.

10

Kim

8 May 2023

·

Stayed 2 nights

Wonderful welcome, friendly & helpful staff and our room was immaculately clean & fresh

10

Susan

11 Dec 2023

·

Stayed 1 night

Lovely new property, quiet rooms, very clean.

10

Christina

13 Nov 2025

·

Stayed 1 night

Love the room, clean and decent size. Excellent & friendly service.

10

james

4 Nov 2025

·

Stayed 2 nights

Room was spotless check in and out flawless and staff were wonderful

10

Anthony

17 Feb 2025

·

Stayed 1 night

Great location and fantastic views of Keel Square. Large room, super clean. Very friendly staff. Not one issue to raise. A perfect stay. Thank you.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, spacious and comfortable, with many praising large beds and some rooms overlooking Keel Square. However, recurring issues include hard to regulate heating or air conditioning, occasional noise from corridors or nightlife, and a few TV problems.

Related guest reviews

10

Adriana

14 Mar 2025

·

Stayed 1 night

Great hotel with big rooms and super comfortable beds. Loved my stay!

6

Mike

25 Oct 2025

·

Stayed 1 night

TV didn’t work, corridors noisy, not enough staff

8

Colin

9 Nov 2025

·

Stayed 1 night

Enjoyed the breakfast and staff service. Room was very clean and bed comfortable. Unfortunately the room was very hot and the air con would not stay on. I felt poorly due to the heat during the night - it was 23 degrees

4

Robert

7 Apr 2024

·

Stayed 2 nights

We were looking forward to our 2 night stay but it was ruined as we were not informed that directly under our room there was a night club with live bands and music playing all night until 2am it was that loud they may as well of been playing in our bedroom I think we should of been told this when booking

6

Susan

10 Mar 2024

·

Stayed 1 night

The room was freezing cold and we couldnt get the heating to work. Plus a lot of noise from the all round heating system

10

Karen

8 Sept 2025

·

Stayed 2 nights

Second time staying at this hotel. I love how quiet it is in the room. The cooked breakfast was fab with a great selection. The lobby area is huge & comfortable if waiting for someone. I wouldn't hesitate to stay again as excellent value for the quality.

10

Bernharð

13 Oct 2025

·

Stayed 1 night

A great location, the room was very spacious and clean and the bed was great. Very nice and helpful staff. Highly recommended.

8

louize

18 Feb 2025

·

Stayed 3 nights

Perfect for train station and metro station. Great size rooms and very comfortable beds

10

Steven

26 Jan 2025

·

Stayed 6 nights

Always my goto in Sunderland. Nice big room, nice big tv, great breakfast and the friendliest staff ever.

10

Anthony

17 Feb 2025

·

Stayed 1 night

Great location and fantastic views of Keel Square. Large room, super clean. Very friendly staff. Not one issue to raise. A perfect stay. Thank you.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, welcoming and helpful, with thoughtful gestures and quick check in. Some guests experienced operational issues such as slow check in, early check in fee pressure, staff shortages or limited food and bar service.

Related guest reviews

10

Anthony

13 Nov 2025

·

Stayed 1 night

Staff always excellent. Good customer service. Room good.

10

Margaret

9 Nov 2025

·

Stayed 1 night

Made to feel very welcome by the reception staff, friendly housekeeping and breakfast team members who were all so courteous and helpful.

10

Matt

24 Jul 2025

·

Stayed 1 night

Modern, clean, freindly, very convenient for exploring town. Top marks to all the staff i encountered, would happily here stay again.

6

Fiona

20 Oct 2024

·

Stayed 1 night

Very slow check in reception couldn’t get the card machine to work Restarted closed at 9pm not everything available to order food was cold Staff were very friendly

8

Matt

24 Jul 2025

·

Stayed 1 night

Grest stay, cant praise all the staff enough. Thank you.

10

Christine

27 Jul 2025

·

Stayed 1 night

The Sunderland Holiday Inn staff were wonderful. I had a bad fall at the theatre and when I got back they couldn’t have been more kind and helpful, especially Kieran. He offered to take me to A&E but I did not want to go. He bathed my wound and found a plaster for it. I cannot remember the name of the other receptionist but she was equally as kind and helpful. If there one downside, it was that the bedroom was very cold and had limited refreshments. Apart from that the room was very clean and the bed was comfortable and I enjoyed my stay immensely.

6

Judith

30 Aug 2023

·

Stayed 3 nights

Lack of food service and unstocked bar - unbelievable in a National chain of hotels.

10

David

4 Jan 2025

·

Stayed 1 night

Great stay room warm and clean breakfast tasty and good choice. One slight criticism at 230 pm go to check in and told your room is ready but will have to pay ten pound early check inn fee challenged this and then told well if you join Holliday inn rewards I could check into my room which was ready for no fee obviously reception have been instructed to implement this 10 pound charge but why get somebody’s back up when checking in for the sake of ten pound poor.

2

Pamela

15 Jul 2025

·

Stayed 3 nights

Staff unavailable. Restaurant unavailable.

10

Fiona

23 Aug 2025

·

Stayed 2 nights

The staff were exceptional. Noticing my birthday they gave me a little bottle of Prosecco. They advised us on how to get around, spoke to us about the area and what to see and do.

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Location

Central location near train and metro stations, theatres, City Hall and bars, making it easy to explore on foot. Parking is off site in nearby car parks.

Related guest reviews

10

Colin

15 Oct 2023

·

Stayed 1 night

Perfect location: 5 minutes from the train station, very close to local amenities .

10

Peter

13 Oct 2023

·

Stayed 1 night

It was perfect for us as going to Sunderland empire parking close by and plenty of bars lovely hotel nice and quiet

10

Yibudongha

12 Mar 2024

·

Stayed 2 nights

Property is right in the city center close to the mall and easily accessible.

10

Alan

1 Oct 2024

·

Stayed 1 night

Superb location to town center and theatres and 5 mins from Sunderland fc. Excellent staff and rooms were clean Would recommend

10

Jamie

2 Nov 2024

·

Stayed 1 night

Great location in the centre of Sunderland, perfect for a night away. Close to a couple of new bars and restaurants.

10

Paul

8 Apr 2024

·

Stayed 2 nights

Very comfortable stay - excellent location for the nearby St Mary's car park and the city centre so close by too.

10

Nigel

15 May 2025

·

Stayed 3 nights

Location fantastic. Staff were all very friendly and efficient (especially Lynn at breakfast) The room was clean and comfortable.

10

Mark

3 Mar 2025

·

Stayed 1 night

Nice fresh hotel. Staff were excellent and pleasant. Easy walking distance to the railway station. Good location for bars and food etc.

8

louize

18 Feb 2025

·

Stayed 3 nights

Perfect for train station and metro station. Great size rooms and very comfortable beds

10

Douglas

4 May 2024

·

Stayed 2 nights

Central location across from City Hall and short walk from the train station. No car park but one nearby. Very clean. Nice breakfast.

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Dining

Breakfast is often enjoyed for choice and quality, and some dinners and room service are well regarded. Others report overcooked breakfast items, slow replenishment, poor dinner quality or occasional restaurant unavailability.

Related guest reviews

10

Karen

8 Sept 2025

·

Stayed 2 nights

Second time staying at this hotel. I love how quiet it is in the room. The cooked breakfast was fab with a great selection. The lobby area is huge & comfortable if waiting for someone. I wouldn't hesitate to stay again as excellent value for the quality.

10

Mariann

24 Jan 2025

·

Stayed 7 nights

Everyone I met was always friendly, professional, and helpful. Chef Alan prepared wonderful meals and made adjustments per our personal tastes. He remembered all of our previous preferences. Alan is a talented and witty chef.

6

Martin

25 Feb 2023

·

Stayed 1 night

I was woken up at 8.30am by workmen in the next room. Nobody at reception when i checked out, so i couldn't leave my feedback. The cooked breakfast is woeful and its such a shame, as its a new hotel.

10

Mark

27 Sept 2023

·

Stayed 2 nights

Clean, modern hotel with decent size room and good amenities. Staff were all helpful and friendly and the restaurant food was good. It's really well located, near to the metro and bus stations (we stayed for the great north run and it was easy to get to and from the start and finish). It's a shame it doesn't have its own car park but the one they use is only a few minutes walk and works okay.

8

Spencer

6 Dec 2023

·

Stayed 2 nights

Place is nice, staff are friendly. Food is terrible though. I had dinner in the restaurant and couldn’t eat my main (it was a salad, not sure how you get that wrong) and the starter was so over cooked the chicken wings were black and dry as a duvet. Breakfast is similar, overcooked eggs and fresh tomatoes that look like they’ve been dried out for preserving

8

faye

14 Sept 2024

·

Stayed 1 night

Beautiful hotel, spacious room with huge shower. Lovely friendly staff. Lost a star for a poor breakfast unfortunately. Orange juice was definitely off - tasted sour. The of the cold juice canisters looked very dirty inside I think maybe the orange juice is topped up with fresh and the older juice still in is going off and sour as it was a cloudy colour too. I asked for some fried eggs with the yolk well done and they were inedible - all crispy mush. The bacon and sausages were not very well done and things just weren’t replenished quickly enough so that you could have everything together hot. The hotel and staff are fabulous though

10

colin

21 Jan 2024

·

Stayed 1 night

Excellent room good shower and toiletries, very pleasant staff. Food and bar offer was good.

8

Derek

19 Feb 2024

·

Stayed 1 night

Room service was prompt and food was better than expected. Pleasant staff at reception.

8

John

16 Aug 2025

·

Stayed 1 night

A lovely clean hotel with just a couple of minus points. The breakfast was very mediocre, hard overcooked eggs, dry overcooked bacon and cheap sausages. No parking, but there is a multi story nearby that cost £18.80 for the night. That to me is expensive.

2

Pamela

15 Jul 2025

·

Stayed 3 nights

Staff unavailable. Restaurant unavailable.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$79
February	US$95
March	US$94
April	US$96
May	US$117
June	US$107
July	US$87
August	US$111
September	US$103
October	US$94
November	US$102
December	US$86

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7 $111	8	9 $95	10 $109	11 $118	12
13 $76	14 $85	15 $114	16	17 $145	18 $80	19 $87
20 $72	21 $79	22 $138	23 $85	24 $79	25 $94	26 $103
27 $70	28 $82	29 $89	30 $100

Su	Mo	Tu	We	Th	Fr	Sa
				1 $82	2 $111	3 $99
4 $74	5 $94	6 $99	7 $106	8 $137	9 $127	10 $217
11 $141	12 $93	13 $93	14 $114	15 $116	16 $122	17
18 $76	19 $111	20 $138	21 $138	22 $116	23 $116	24 $211
25 $100	26 $116	27 $105	28 $122	29 $93	30 $102	31

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Monthly average prices

About this property

Location

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Superb

What guests think

Property policies

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