Name: Holiday Inn Newport News - Hampton by IHG
Address: 980 Omni Boulevard, Central Newport News, Newport News, Virginia, United States of America, Newport News, Newport News City County, US
Price range: US$93–US$226 per night
Rating: 8.53

What guests think

At Holiday Inn Newport News - Hampton by IHG, travellers often praise friendly staff, clean and comfortable rooms, and the convenient location, with many also enjoying the on-site Burger Theory restaurant and a warm pool and usable gym.

Several reviews cite inconsistent housekeeping, pest sightings, and maintenance issues such as weak showers or worn hall carpets. Noise from the highway or busy hallways affects some rooms, and breakfast is typically not included. Expect a convenient stay with warm service and useful amenities, but room experience can vary.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site Burger Theory is frequently noted, the indoor pool is generally warm and enjoyable, and parking is ample; the gym is small but usable. Some report a moldy smell at the pool, limited ice or vending, leaks, and worn exterior or signage.

Related guest reviews

8

spencer

31 Dec 2022

·

Stayed 19,356 nights

The area corridor leading to the pool had a leak.

8

Jocelyn

29 Jun 2025

·

Stayed 1 night

Rooms were clean the bed was great, walls and bathroom floors could use some updating, pool area had a moldy smell, parking lot had trash overflowing from can at the entrance

10

Fred

20 Jul 2024

·

Stayed 3 nights

Surprisingly in great condition. The outside paint is a bit worn but the inside was very satisfying. All staff were great. Breakfast at the Burger Theory (on site) was plentiful and tasteful. Will look to stay here again in the future.

8

Kimberli

5 Jul 2025

·

Stayed 1 night

Pretty standard service and amenities for Holiday Inn. We look only stayed one night on the way to a week at the beach. There's a very nice indoor pool that we didn't have time to check out.

10

Michael

28 Apr 2023

·

Stayed 1 night

Easy to get to and nice in house restaurant.

10

Amy

13 Aug 2023

·

Stayed 1 night

The room was very comfortable, good bed, spacious, clean, quiet and nice amenities. Front desk staff was helpful. The outside entrance could use better signage and some sprucing up.

10

Jessica

17 Feb 2025

·

Stayed 1 night

Very quiet and loved the fact it had a pool.

10

Bridget

27 Nov 2023

·

Stayed 4 nights

The property was amazing! Quite clean, and the rooms were spacious. I liked how warm the pool was, not too warm but good considering how chilling outside was. The gym is one of the bigger ones I've seen in a hotel. The beds were very comfy. Wish they had free breakfast, but not a big deal. A lot of stores and restaurants not far down the road.

10

Jessica

14 Jul 2025

·

Stayed 2 nights

It was great overall! I had trouble finding a working ice machine - literally went to like every floor before asking the front desk. That was really the only problem I had. Pool was decent, gym was kind of small but had the essentials. The attached restaurant was delicious and the servers were super nice!

10

Shantel

26 Dec 2024

·

Stayed 1 night

Beautiful property. Plenty of parking. Clean and comfortable rooms

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Cleanliness

Many guests find rooms very clean, but several reviews report pests (roaches and a bed bug incident) and occasional bathroom or hallway issues like mildew, mold, or worn carpeting. Housekeeping can be inconsistent, with missed cleanings and towel shortages.

Related guest reviews

6

Maureen

17 Aug 2025

·

Stayed 7 nights

Mold in shower and uncomfortable bed. The pool was green and only outside space to sit had people smoking all the time.

10

Danny

30 Jul 2025

·

Stayed 2 nights

It was clean and safe. Would stay there again

2

Shamarie

14 Jul 2024

·

Stayed 1 night

I was signed up for the hotel rewards without being asked to by Becky. The bed looked like someone had been laying in it, the bathroom had mildew and hair in it, lack of towels.I was in room 608, EXTREMELY noisy right next to highway, all I heard were cars, trucks and motorcycles ALL NIGHT. And as an added bonus, kids and parents yelling until 10pm.

4

Tesha

6 Mar 2025

·

Stayed 1 night

Bed bugs - room 902.

4

Carmelita

29 Oct 2024

·

Stayed 5 nights

I stayed there for 5 nights. I had to report a roach in the tub the first night. They were booked so I couldn't get another room. They said it was taken care of. My 3rd stay, there were three in my tub. They did have another on a different floor, on the other end of the hallway. We changed rooms at 2am. That night, there another bug in the tub. So I will not be staying there again or recommend anyone else to stay there.

6

Anthony

12 Apr 2025

·

Stayed 2 nights

The carpeting in the hallways was worn & needed vacuuming. Not a good first impression. Fortunately the room was clean.

10

ASHOK

8 Jul 2025

·

Stayed 1 night

Very neat, clean, and well-managed.

10

Lorraine

3 Dec 2024

·

Stayed 1 night

Very efficient hotel. Also very clean and comfortable.

6

KELLY

27 Oct 2024

·

Stayed 3 nights

The hotel looks nice, parking was good and the staff was pleasant. I reserved 3 rooms and 2 of them had roaches. The staff was kind enough to credit my account for one night on one room. We saw roaches the morning of our last day

2

James

10 Nov 2024

·

Stayed 1 night

I was grossed out by the bathroom.

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Rooms

Rooms are often spacious and comfortable, with some modern touches. However, recurring complaints mention noise (from the highway, halls, or near elevators) and maintenance issues like weak shower pressure or dated fixtures.

Related guest reviews

10

Barry William

7 May 2024

·

Stayed 4 nights

Spacious, modern rooms. Great breakfast. Convenient location.

8

Jeff

24 Feb 2023

·

Stayed 1 night

The hotel was convenient per its location and the purpose of our visit. The receptionist, upon check in was friendly, engaging and courteous; he was professional in all aspects. The room was clean with nice amenities and quiet. Only downside, was the less than expected water pressure when showering the morning of our departure.

10

Katharine

30 Jul 2024

·

Stayed 1 night

I love this hotel - it’s got a great buffet in the morning and a great hamburger restaurant in the evening. Lovely open lobby; friendly staff. Our shower water pressure was pretty weak, but that was the only criticism I have.

2

Shamarie

14 Jul 2024

·

Stayed 1 night

I was signed up for the hotel rewards without being asked to by Becky. The bed looked like someone had been laying in it, the bathroom had mildew and hair in it, lack of towels.I was in room 608, EXTREMELY noisy right next to highway, all I heard were cars, trucks and motorcycles ALL NIGHT. And as an added bonus, kids and parents yelling until 10pm.

6

Adar

17 Jul 2025

·

Stayed 1 night

Need to update the rooms and bathrooms

10

Anetra

11 Dec 2023

·

Stayed 1 night

Room was excellent Bed comfy Front staff was amazing Great hotel would definitely stay again

4

Cristiane

26 May 2025

·

Stayed 2 nights

This property wasn’t dirty it was just old and very outdated. There is nothing luxurious about this hotel, it’s not really one that makes you want to hang out and relax all day. It’s a room to sleep in. Rooms smell like pets have been in it and old but was atleast clean if that makes any sense. When we checked in we didn’t have a shower curtain and had to ask again 8 hours later into the evening when we got back. We had a terrible room on the first floor inbetween the elevator that was loud and burger theory so you heard all of the foot traffic and people even at 7 am on Sunday and Monday morning. Or people coming and going from the loud dinging noise of the elevator. Fine for a weekend stay and not bad enough to go find another hotel but wouldn’t be staying here again. I’ve stayed at much nicer holiday inns. The one in Williamsburg by Busch gardens is much nicer and cleaner.

4

Aaron

18 Jun 2025

·

Stayed 2 nights

The staff was great and so was the food and the property. There is just no noise buffering. You could hear EVERY noise on the floor. We moved rooms once because you could hear the loud neighbors that arrived after us. Sounded like they were in our room. Then our next spot we heard way worse after we went to bed. For hours between music blaring and people’s extremely personal activities. We couldn’t even sleep. Couldn’t even complain and risk waking our daughter up to those noises.Thank goodness our daughter slept through it. So my husband and I just suffered. The cracks under the doors let EVERY noise in the hallway sound like it was in our room.

10

Thuc

25 Aug 2024

·

Stayed 2 nights

Was in town for a tennis tournament. Property was nicely appointed. Checked in late with Ed, at the front desk. Very nice gentleman. Room was fine but the hotel is adjacent to a highway so road noise can be an issue depending on your room. Ear plugs recommended. Overall a pleasant stay and will be my go-to accommodation the next time I’m in town.

4

David

27 Apr 2023

·

Stayed 3 nights

It’s all about the bathroom the water pressure was horrible for the shower. And the sink was always clogged. There was paint peeling off in the shower. The black out curtains didn’t really block out the sun.

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Service

Staff are frequently praised as friendly, welcoming, and helpful, with several mentions of standout front desk service. However, some guests report rude interactions or slow responses to housekeeping requests and missing items.

Related guest reviews

10

Beth

28 Sept 2025

·

Stayed 1 night

Ed and Beccy were amazing! Super helpful when I messed up my reservation! We will be back

10

David

2 Dec 2024

·

Stayed 1 night

Staff are extremely nice and welcoming. Thank you!

4

Wesley

2 Feb 2023

·

Stayed 1 night

Everything was good except there were no towels in my room so when i took a shower i had nothing to dry off with so i had to walk around wet until the front desk was able to send someone up to my room

10

Jason

20 Aug 2024

·

Stayed 3 nights

The staff are excellent, friendly, helpful

2

Jason

24 Aug 2024

·

Stayed 4 nights

House keeping didn’t show, I had to ask for it at front desk. Clerk was rude. I brought my bags of garbage down and left it by the front desk. Didn’t change bed linens or clean. They just dropped a couple towels. Service was terrible.

10

Patricia

25 Jul 2025

·

Stayed 1 night

Customer service was great

10

sarah

8 Sept 2024

·

Stayed 2 nights

Gotta tell you guys that Tamica is a Gem. Right away she rushed to get my mom an onsite wheelchair when she noticed my mom struggling, and as a caretaker that meant alot to me. She was so friendly, that if someone walked up to our conversation, they would have thought we had been knowing each other's for years. She was very chill. The whole staff at the hotel was very friendly, but the Manager Tamica stood out to me most. I will certainly be back. See you guys soon

6

Matthew

18 Jul 2025

·

Stayed 1 night

The representative that came on after we checked in ( White middle aged woman) she was Rude and Nasty I felt like she was Taking Racial Liberties with me and My children and It was Wrong and Disrespectful…

10

Max

13 Aug 2025

·

Stayed 2 nights

Wonderful staff!

4

Julian

24 Aug 2024

·

Stayed 9 nights

Failed to clean room several times.

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Location

Location is generally convenient for area attractions and shopping, with many finding it easy for road travel. Some note highway proximity brings traffic noise, nearby construction and unclear signage, and that a car or rideshare is needed.

Related guest reviews

10

JANELLE

20 Apr 2025

·

Stayed 2 nights

Great hotel! Staff was nice and helpful. Convenient location.

10

Ralph

26 Jun 2023

·

Stayed 2 nights

Location is close shopping, but requires Uber or POV.

10

przemyslaw

7 Jul 2024

·

Stayed 3 nights

Good place between Norfolk, Virginia Beach, and James Town, and Williamsburg.

10

James

3 Sept 2023

·

Stayed 1 night

Room was really comfortable. My only complaint is how far off the road is located. Signage is not very clear.

10

Kathryn

1 Aug 2024

·

Stayed 2 nights

Great location and offered everything we needed. An included breakfast would have been nice, but not a deal breaker.

10

Linet

9 May 2024

·

Stayed 1 night

First time staying here , it’s was great. We got a premium king room and it was spacious and comfy. 10/10 recommend staying here , right in city center . Places to eat and walk nearby. It was great.

10

Sylvia

2 Jan 2025

·

Stayed 2 nights

Convenient location. Comfortable accommodation. Great staff.

10

Thuc

25 Aug 2024

·

Stayed 2 nights

Was in town for a tennis tournament. Property was nicely appointed. Checked in late with Ed, at the front desk. Very nice gentleman. Room was fine but the hotel is adjacent to a highway so road noise can be an issue depending on your room. Ear plugs recommended. Overall a pleasant stay and will be my go-to accommodation the next time I’m in town.

10

JACQUELINE

26 Sept 2023

·

Stayed 3 nights

Hotel was great but you need a car to get around

6

Gina

29 Jun 2025

·

Stayed 1 night

The property was nice it’s the area around the property that brought down the experience and value. Orange cones and construction vehicles greet you a mile down the street all the way up to the hotel.

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Dining

Many guests enjoy the on-site Burger Theory, with frequent praise for breakfast and burgers. Others found food or service underwhelming, and several note breakfast is typically not included and starts later on weekends.

Related guest reviews

10

Barry William

7 May 2024

·

Stayed 4 nights

Spacious, modern rooms. Great breakfast. Convenient location.

10

Nicole

13 Apr 2025

·

Stayed 1 night

The burger place was fantastic

8

Carrie

30 Sept 2025

·

Stayed 3 nights

The hotel was beautiful! And the restaurant is so good! I personally wasn’t a fan of the bed :( pillows nice and everything clean

8

Linda

30 Nov 2023

·

Stayed 1 night

Restaurant was terrible

10

Fred

20 Jul 2024

·

Stayed 3 nights

Surprisingly in great condition. The outside paint is a bit worn but the inside was very satisfying. All staff were great. Breakfast at the Burger Theory (on site) was plentiful and tasteful. Will look to stay here again in the future.

8

La Toyia

11 Feb 2025

·

Stayed 4 nights

We enjoyed our stay, despite a few issues but overall it was nice. However, I don't like the fact that breakfast is free at every other Holiday Inn we have stayed at, but if we wanted breakfast every morning, ee had to pay at a very expensive restaurant located inside the hotel.

4

Kim

21 Aug 2023

·

Stayed 3 nights

The hotel lobby is very nice and inviting. Our room had a very Smokey scent and the door looked like someone tried to break into it previously. The on-site food place Burger Theory was terrible for dinner & breakfast. It had a very murky look n feel. Housekeeping did a terrible job fixing our beds the 2nd day. The 3rd day no one cleaned our room at all; we had to ask the front desk for towels. Only thing good was Ed at the front desk was very nice and seemed to care.

10

Timothy

23 Apr 2024

·

Stayed 2 nights

Pet friendly and great location. Staff was great and the on-prem restaurant had a great burger and onion rings.

4

Walter

16 Mar 2025

·

Stayed 4 nights

Book elsewhere, breakfast is add on charge, which would not be as bad if it was decent but its not. Also breakfast doesnt open until 600 m-f and not until 7 a.m. sat and sun. Honestly guys breakfast needs to start at 530 everday.

8

Brianna

29 Aug 2025

·

Stayed 2 nights

Bit of a bummer that breakfast is not included.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$101
February	US$115
March	US$110
April	US$120
May	US$124
June	US$146
July	US$139
August	US$148
September	US$149
October	US$148
November	US$121
December	US$89

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $169	17 $126	18 $149	19 $143
20 $93	21 $109	22 $118	23 $121	24 $119	25 $161	26 $155
27 $108	28 $113	29 $112	30 $98

Su	Mo	Tu	We	Th	Fr	Sa
				1 $110	2 $148	3 $139
4 $105	5 $119	6 $113	7 $114	8 $119	9 $127	10 $131
11 $109	12 $115	13 $113	14 $118	15 $111	16 $123	17 $127
18 $102	19 $115	20 $113	21 $127	22 $226	23	24
25 $114	26 $130	27 $122	28 $115	29 $110	30 $139	31 $131

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Monthly average prices

About this property

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What guests think

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