Holiday Inn & Suites Houston NW - Vintage Park Area by IHG

The hotel was nice! The staff was EXCEPTIONAL! The food was hot and cooked with heart! I am a forever customer! It was everything we needed during a hectic tournament schedule! Thank you

Front check in Staff was very impolite rooms clean area nice they just need front personnel that actually want to be there and actually care about customer service

There are a lot of cockroaches

I’m not sure it’s possible to say enough good things about the staff during this stay. The customer service was extraordinary. After checking in, my room key didn’t open my door; when I returned to the front desk, I was, without asking, issued a voucher for a free breakfast. When I asked why I was being given that, she replied, “you shouldn’t have had to come down. Hopefully this makes up for it.” Also, I booked my stay here almost solely because of the guest-use laundry facilities. After seeing the “out of order” sign on the dryer, I approached the front desk. In just a few moments of conversation, the manager approved having a load of laundry done in the hotel facility machines by a staff member. Also, the breakfast serving staff were phenomenal.

The room was nice