Name: Extended Stay America Suites - Rock Hill
Address: 1835 Canterbury Glen Lane, Rock Hill, South Carolina, United States of America, Rock Hill, South Carolina, US
Price range: US$71–US$96 per night
Rating: 7.43

What guests think

At Extended Stay America Suites - Rock Hill, guests frequently praise friendly front-desk staff and spacious rooms with kitchenettes, while many report inconsistent cleanliness, limited in-room supplies, and a very minimal grab-and-go breakfast that often disappoints.

Several reviews cite noise from other guests and occasional maintenance issues like broken shades or A/C. Location is convenient to the highway and shops, though a few felt the area or atmosphere was sketchy. Expect a basic, budget stay with trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Not enough information in reviews.

Related guest reviews

4

Amanda

9 Jan 2023

·

Stayed 19,365 nights

Did not feel safe here, no ice machine would not stay here again

4

Natalie

16 Jan 2023

·

Stayed 1 night

Police were there when I arrived, weird people hanging out in the lobby, no cameras in parking area

2

Raquel

13 Apr 2025

·

Stayed 1 night

No staff. No elevator. Dogs barking. No customer service.

10

Gina

11 Sept 2023

·

Stayed 2 nights

Awesome place to stay! Clean, quiet but no pool

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Cleanliness

Cleanliness feedback is mixed: several guests reported dirty showers, lingering odors (smoke or pet), and, in a few cases, pests, while others found rooms and common areas clean. Some also noted strong deodorizer smells.

Related guest reviews

2

Maria

26 Apr 2025

·

Stayed 1 night

I was laying down and out of nowhere there was a roach next to me in the night stand and there was a bad smell overall in the room

6

Din

16 Feb 2025

·

The bathroom was quite dirty, and the breakfast was disappointing. They only had muffins, and that was it.

2

Crystal

9 Mar 2025

·

Stayed 1 night

For it to be next to the mall it is a sketchy place. Place did NOT look like the pictures and found roaches in the room. Front desk wouldn’t even answer the phone!

4

Tamara

27 Mar 2023

·

Stayed 2 nights

There was pet hair all over the carpet in my room. I had to ask for a vacuum and the vacuum did not work

4

Fernanda

14 Jan 2024

·

Stayed 2 nights

The room was spacious and appealing to the eye. The bathroom shower had hair in it where they didn’t rinse it well during cleaning. Had to buy bleach and rinse the shower myself. There was the smell of weed in the hallway from other tenants. Did not feel like a family friendly environment.

4

Ashley

18 Mar 2025

·

Stayed 14 nights

Booked a 2 1/2 week stay at this hotel through Expedia. Only to find out there was no house keeping/daily cleaning service. They mentioned that they only clean rooms if you stay “14 days” in which we did, and they still did not clean our rooms that day. We had to send our sheets to get washed and dried ourselves. Breakfast choices were not even worth the “breakfast included”. One of our rooms (we booked 2) smelled like straight pee and public restroom. We asked to change our room but they said they were not able too. We wanted to change hotels but we weren’t able to get our money reimbursed for the days we had already booked. Don’t recommend this hotel at all.

4

Rebecca

16 Mar 2025

·

Stayed 2 nights

Our hotel room was nice and spacious. Unfortunately had a very strong smell or wet dog and there was dog hair all in the carpet. Room did not have the feel of being ver clean. We asked if we could move rooms due to the smell but they said they couldn’t accommodate. We ended up going to the store to purchase multiple air fresheners.

6

Mary

9 May 2023

·

Stayed 1 night

The showers wasn’t very clean and there was a funny smell when you enter the room.

4

Lori

16 Mar 2025

·

Stayed 1 night

Comfortable beds. Bathroom shower had hair all in it as well as countertop and bath towel.

4

Kristina

30 Dec 2022

·

Stayed 19,355 nights

Our room smelled like smoke so much that we slept with the window open even, asked for extra bedding for the sofa bed, courteous service but i was handed a blanket bagged that was supposedly washed, but there was human hair all over it when i opened it, didnt use. There were stains on the walls that looked like a wine spill in the bathroom and smear marks on the wall in entry. Continental breakfast was granola bars, a muffin or oatmeal made in a styrofoam cup with hot water from the coffeemaker. We had debated on asking for a refund multiple times. The Hilton was only 10 dollars more. I think you all didnt offer a good price at all in the assessment of what we stayed in.

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Rooms

Rooms are spacious with kitchenettes, but essentials like dishes, coffee makers, or hair dryers were sometimes missing, and maintenance issues such as broken shades, limited outlets, or dated features came up. Noise from other rooms and inconsistent A/C were also noted.

Related guest reviews

6

Caroline

8 Apr 2025

·

Stayed 1 night

No hair dryer in room.

8

Jeff

9 Mar 2025

·

Stayed 1 night

Big amazing shower, one of the best that I have stayed in. Down side is no electrical outlets around night stand for phone, no trash cans in the room and breakfast consisted of a box of nutrigrain bars. Still worth the value

8

Richard

24 Nov 2023

·

Stayed 3 nights

I booked a room/queen size bed/handicapped bathroom/shower with seat. I got a queen size bed and a shower. But it’s nothing new, the last 5 out of 6 bookings has been the same. That’s why I don’t leave reviews. Still not bad 4 out of 5.

6

Jimmy

4 Dec 2023

·

Stayed 6 nights

The value for the price is great. I liked the kitchen area.

6

Brekean

17 Jul 2023

·

Stayed 1 night

First time staying at an extended stay. This particular location was previously another hotel chain but purchased by extended stay years ago so I'm not sure if the look is typical of extended stay. I will say that staff were welcoming and friendly and the hotel room itself was clean. Other than that the experience was subpar. Upon first entering the hotel there was a weed odor, I saw trash cans on multiple floors overrun with trash. A few doors down from our room someone was blasting music. The beds were not comfortable maybe it was me but I tossed and turned all night. The air unit did not get down to the desired temperature. Lastly, it sound like someone was hitting the wall behind the bed and several times our room door.

6

Arnette

11 Sept 2024

·

Stayed 1 night

Only a roller shade at the window. It was broken and partially detached from the dowel. Although it covered for privacy the morning light disturbed our sleep.

8

Connie Jo

19 Jan 2025

·

Stayed 2 nights

Kitchennette nice but NO dishes cups or anything to use in it

8

Sherice

13 Jan 2024

·

Stayed 3 nights

I like the room setup and the full size refrigerator and stove top.

10

Ira

12 Dec 2023

·

Stayed 1 night

Good value for the price. The beds are so soft and the rooms are spacious.

10

RALPH

7 Apr 2025

·

Stayed 1 night

Pretty utilitarian. No frills. Full size refrigerator, mini stove, dishwasher, but no coffee maker.

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Service

Staff are frequently described as friendly and welcoming, with several shoutouts to specific front-desk members. Conversely, some encountered absent or unresponsive staff, a frustrating kiosk check-in, strict no-locals policies, and difficulty getting issues resolved.

Related guest reviews

10

DOUA

29 Jul 2024

·

Stayed 1 night

Amazing staffs!! Thanks for treating quests with warm welcome. Will definitely come back!

10

Miranda

16 May 2025

·

Stayed 1 night

Our front desk girl was awesome. Friendly and kind

2

Cathryn

9 Apr 2025

·

Stayed 1 night

I did not stay at the property. Upon check in I was informed that this establishment does not rent to local residents. Although that particular grievance should be addressed with Extended Stay , I contacted hotels.com within the hour of being denied services with a paid receipt but was informed that I had only been charged $9 which has not been returned and the reservation would be cancelled. I was then charged the full amount of the booking I reserved by the hotel which I’m fully holding hotel.com accountable for being that my information was provided through their services.

8

Carletha

23 Jun 2024

·

Stayed 1 night

I was not able to get the name of the front desk agent that checked me in at 3:45pm on June 22, 2024, but he was the BEST. Very professional and personable. Made my check-in very smooth and easy going. BEST customer service I have had in a long while and I travel often

6

Tiara

23 Nov 2024

·

Stayed 1 night

1st impression of arrival was descent! Ms. Reene & Tina were nice. The cleanliness of the hotel room wasn't pleasant. The shower was dirty. Hotel quality lacks care and attention to detail My stay was going well until I met the manager.. he was very unpleasant and unprofessional. The manager behavior was extremely horrible towards me. Things took a turn in a bad way when I tried to extend my stay and manager tells me this bogus excuse for why all of sudden he was to come check my room and invade my privacy. Come to find out the reason for checking my room was because he was still holding onto something that happened in the past they had nothing to do with me. The manager threatened to call the police on me and my friend for no reason. There was no damage no harm no disturbing the peace taken place. The manager was just in his feelings of something that happened a long time ago that he lost control over. I felt violated bcuz I was the ONLY guest to get their room searched like that. The manager needs to heal himself. And due to this experience I would never stay at this property again.

4

David

11 Aug 2025

·

Stayed 2 nights

Checking in was a pain! Had to use a kiosk, then it just went blank!! Had to get help

2

Max

12 Jul 2025

·

Stayed 1 night

Booked with them and showed up after driving 12 hours just for nobody to be working the desk for check in. Tried calling support and all the available options to remedy but was met with silence

10

Jesus

28 Jul 2024

·

Stayed 7 nights

Ahmad was wonderful to work with. Recommend for group stays!

2

Eric

22 Aug 2025

·

Stayed 1 night

I live in rock Hill so when I got to the hotel, I have to make a reservation with Expedia. They will not give me a role. They told me they did not serve rock Hill customers.

10

Ruthe

14 Feb 2025

·

Stayed 1 night

I always stop in Rock Hill on my way to Florida, I have never stayed here but will be staying here again. April at the reception desk was the best! Was very welcoming, friendly and helpful. This hotel will be visited by me again. Note to april.....Go Steelers!!

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Location

Convenient to the highway, mall, and nearby stores; some guests appreciated easy access. A few felt the area or on-site atmosphere was sketchy, citing loitering and occasional police presence.

Related guest reviews

4

Natalie

16 Jan 2023

·

Stayed 1 night

Police were there when I arrived, weird people hanging out in the lobby, no cameras in parking area

10

Michael

28 Dec 2024

·

Stayed 28 nights

With in walking distant of stores

2

Crystal

9 Mar 2025

·

Stayed 1 night

For it to be next to the mall it is a sketchy place. Place did NOT look like the pictures and found roaches in the room. Front desk wouldn’t even answer the phone!

6

Sarah

2 Sept 2024

·

Stayed 3 nights

This hotel is OK. The shower handle was broken and the bathroom door would not close. There are very limited amenities and the breakfast is literally coffee and oatmeal packets. This is a good place if you need a cheap long-term room. If you were looking for a short term stay, I would recommend you stay elsewhere. Also, this is not the most comfortable place to stay if you are a woman traveling alone. At times, it felt a little sketchy. For example, when I arrived, I saw someone getting a tattoo through a window.

10

Broderick

14 Mar 2025

·

Stayed 1 night

Nice property close to highway and a lot of food options

10

JAMIE

19 Mar 2023

·

Stayed 1 night

Very helpful staff. Great stay. Great location

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Dining

Breakfast is consistently very limited—typically coffee, oatmeal packets, granola bars or mini muffins—and sometimes poorly stocked or low quality. Many felt it should not be advertised as a full breakfast.

Related guest reviews

8

jim

2 Mar 2025

·

Stayed 1 night

Breakfast was non existent.

10

Joseph

4 Aug 2024

·

Stayed 1 night

I was disappointed in the "Free breakfast" of a small muffin or cereal bar or oatmeal with coffee. Not my idea of a real breakfast, Shud not advertise it as such.

6

Din

16 Feb 2025

·

The bathroom was quite dirty, and the breakfast was disappointing. They only had muffins, and that was it.

4

Latoya

18 May 2025

·

Stayed 4 nights

Mini muffin for breakfast

4

Emily

9 Aug 2024

·

Stayed 6 nights

My experience was not very pleasant. I had booked this hotel as they have a kitchen so that we could cook instead of eating out every night. They are supposed to provide pots and pans but every time we asked they “ran out”. They also ran out of toilet paper one day. The breakfast they provide shouldn’t be considered a breakfast as it’s only packaged oatmeal and granola bars. Staff was friendly!

4

Jerry

30 Jun 2025

·

Stayed 3 nights

Simple coffee is not a free breakfast. Rooms were not properly cleaned, and there was a stale oder in our room. Refrigerator broke and had to be replaced.

8

marilyn

11 Feb 2024

·

Stayed 1 night

breakfast was disgusting. Coffee horrible and no cream!

8

Sarah

26 Aug 2024

·

Stayed 2 nights

Breakfast needs to be upgraded to more options besides little muffins and a snack bar and one pack oatmel and make sure its stocked bc everytime i went down there it was nothing there.

6

Kevin

22 Sept 2025

·

Stayed 1 night

Average hotel room. Breakfast was coffee, granola bar or oatmeal, not what I expected. Although the room was the cheapest in the area.

2

David

9 Mar 2025

·

Stayed 2 nights

Couldn’t use the restroom in the lobby. Mattress was lawful. Breakfast Coffey bad and muffins old. Small tv with bad picture. Chair didn’t work. Overall the worst hotel I have ever stayed at. Not enough staff

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Month	Average price
January	US$80
February	US$81
March	US$92
April	US$91
May	US$90
June	US$89
July	US$93
August	US$78
September	US$90
October	US$87
November	US$79
December	US$76

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $71	16 $76	17 $71	18 $90	19 $84
20 $80	21 $83	22 $89	23 $91	24 $88	25 $85	26 $89
27 $80	28 $83	29 $86	30 $87

Su	Mo	Tu	We	Th	Fr	Sa
				1 $84	2 $90	3 $93
4 $78	5 $83	6 $83	7 $84	8 $87	9 $95	10 $96
11 $82	12 $83	13 $83	14 $83	15 $83	16 $88	17 $91
18 $81	19 $83	20 $83	21 $84	22 $86	23 $92	24 $92
25 $85	26 $82	27 $85	28 $86	29 $83	30 $85	31 $87

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Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed, Accessible (Hearing Accessible)

Studio, 1 Queen Bed

Deluxe Studio

Studio, 2 Queen Beds, Accessible

Studio, 1 Queen Bed, Accessible

Studio, 2 Queen Beds, Accessible (Hearing Accessible)

Studio, 2 Queen Beds

Guest reviews

Good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Rock Hill

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