Name: Holiday Inn Express & Suites Houston - Hobby Airport Area by IHG
Address: 9185 Gulf Freeway, Houston, Texas, United States of America, Houston, Texas, US
Price range: US$69–US$94 per night
Rating: 8.23

What guests think

At Holiday Inn Express & Suites Houston - Hobby Airport Area by IHG, travelers often praise the friendly, accommodating staff, comfortable beds, clean rooms, and a consistently well-liked hot breakfast, alongside convenient access to Hobby Airport and I‑45.

Several reviews note significant highway and aircraft noise, limited walkable dining, and inconsistent airport shuttle availability. Some guests reported maintenance and cleanliness problems such as AC or thermostat issues, occasional water or hot water outages, pests, and worn fixtures. Best suited for quick overnights before or after flights.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

An airport shuttle is available but hours and reliability vary, and the hotel at times arranges rideshares. Pool feedback is mixed, the gym has had occasional issues, and guests reported intermittent water outages and very slippery tubs.

Related guest reviews

4

Cameron

19 Dec 2024

·

Stayed 2 nights

Called for the free airport shuttle. The hotel is five minutes from the airport. They told us it would be 15 minutes. Called back after 30 minutes of waiting. They assured us the driver was close. We gave up after an hour and paid $40 for an Uber. Ceiling tiles removed for an apparent leak on the main floor. Nobody working to fix it the entire time we were there. Floor slippery. Gym closed. Pool cold. Breakfast was great. There's a gas station convenience store next door to the hotel, which was... convenient. It's right on the highway so it's very noisy if your room faces the highway.

10

Pilar

10 May 2025

·

Stayed 3 nights

Great service. Stephanie at the front desk was amazing. I arrived after 9pm and the hotel shuttle was not available, I called the hotel and Stephanie arrange a complimentary Lift pick up from the airport.

8

Peggy

23 Sept 2024

·

Stayed 2 nights

Love how the towels and toilet paper were presented in the room. The gym only had one working treadmill, tv for the treadmills didn't work.. Loved the express coffee station. The hot water dispenser was lame, why not put the hot water in the same kind of dispenser as the coffee?! How about getting another hot water dispenser and putting it on the breakfast table side?! The breakfast omelettes were good. Breakfast was ok. It did have several choices, would have liked the food to be hotter. The bed was pretty comfortable. Overall would I stay at this place again, yes.

8

James B

2 Oct 2024

·

Stayed 2 nights

A little noisy by the highway. Staff was exceptional. Pool was great.

6

Christina

18 Nov 2024

·

Stayed 1 night

We stayed here twice within a week because it was pre-booked on our first trip there we had no water on our second day of waking up for hours no access to laundry on our return stay back. They were not accommodating at all with any type of early check-in Even when I asked if I could pay extra for early check-in since we were coming in from another state and got off of the ship early.

6

Deborah

13 Aug 2023

·

Stayed 1 night

No water, no coffee, no earplugs—even though they have a sign offering because you are very close to airport. Usually I can check with front desk as to dinner recommendations, this Holiday Inn had a list and no one had been to any of the restaurants. They do need some updating to pool area. Bed was comfortable and shower large.

8

Sarah

29 Jun 2024

·

Stayed 2 nights

Nice hotel for quick stay. Breakfast was not made on time as the hours posted and staff was rude to old lady when she ask how long before breakfast was going be out. Hotel shuttle is not available early in morning but hotel will call you Uber pay for it.

10

Valeri

19 Oct 2025

·

Stayed 1 night

Airport shuttle was amazing. The staff was so attentive and even allowed us to Check in early. Our room’s air conditioner was broken when we first checked in. I called the front desk and it was fixed within minutes!

10

Kathleen

17 Aug 2024

·

Stayed 1 night

Newly updated, clean shuttle and breakfast was great

10

Janet

27 Apr 2025

·

Stayed 1 night

Nice hotel, unfortunately no restaurants within walking distance. Room was clean, beds were great. Our bathroom sink had to have the stopper removed or the sink never drained. The tv had a line down the center so half the screen was darker than the other half. Has a shuttle for airport transportation but new employer called us a Lyft to be picked up from the airport. Rather confusing when we get to the hotel & see the shuttle sitting there. Would've been nice if it could be used to go to a restaurant.

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Cleanliness

Many guests found the property and rooms very clean, but several reported serious issues including cockroaches, musty or moldy odors, stained hallway carpets, and occasional housekeeping lapses.

Related guest reviews

6

Richard

23 Apr 2025

·

Stayed 1 night

We pulled down the night shade and found mold on the shade that had been rolled. Room smelled musty.

4

Mikeita

21 Sept 2024

·

Stayed 3 nights

When we first arrived to our initial room it was old blood stain on pillow case and poop was left on the toilet seat, I assuming the house keeping overlooked during their cleaning. We had to be moved to another room.

6

Teresita

11 Jul 2024

·

Stayed 2 nights

Carpet in hallways was dirty. Water pressure in our room was extremely low. Pool was a little dirty. Staff was very friendly.

10

Manuel

6 Jan 2025

·

Stayed 1 night

Everything excellent except hallway carpets had lots of stains

2

Kamyra

22 Feb 2025

·

Stayed 1 night

Our room was filled with cockroaches. We went out and returned to the room at night and they were just everywhere. From the bathroom , to room , to kitchen crawling all over the wall . Orbitz couldn’t get ahold of the manager to approve a refund although we paid at the Hotel. The Gm didn’t want to give us a refund just a free night stay with points. & our receipt had someone else’s card on it . Which we haven’t received the points or email like we were told we would . We also haven’t received our $50 deposit back . Maybe because that’s not our card on file . Not sure what’s going on , but we’ve never had issues like this before. The Gm was nice but still nothing was resolved. Would not stay here again or recommend, seems like they have a pest problem . Our sheets were very dirty & room smelled like mold and dog!

10

Stacey

2 Oct 2025

·

Stayed 2 nights

This was a family visit trip. This was in a safe area. Clean inside and outside. Staff were great. Stephanie at front desk was great help on finding places around our hotel. The breakfast was wonderful. Hot food clean and great juicers and teas. The rooms were clean and beds very comfortable. Little noises from I terstate traffic but overall very good place to stay.

10

Bernardina

4 Oct 2025

·

Stayed 2 nights

Great plaza and location. Place was clean and staff was friendly at all times. Will be staying again in the future. Highly recommend

10

BEATRIZ

27 Nov 2023

·

Stayed 4 nights

Loved the complimentary breakfast and how well the hotel was cleaned. The housekeeping met our needs and never hesitated to change out our towels or come in for a clean through our 4 day stay

2

Arnulfo

26 Sept 2024

·

Stayed 2 nights

Their were roaches inside room.

2

Erica

14 Oct 2024

·

Stayed 2 nights

They got roaches

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Rooms

Beds are often praised for comfort and some rooms feel spacious. However, guests cited highway noise, HVAC problems, worn furnishings, and sporadic TV or plumbing issues.

Related guest reviews

10

SanJuana

15 Jul 2023

·

Stayed 1 night

Really big sized rooms and very clean

10

Rebecca

21 Dec 2022

·

Stayed 1 night

Nice rooms and very clean.

2

Heather

3 Feb 2025

·

Stayed 1 night

Both times we stayed the room thermostats were broken , got up to 76 in room .

8

Jack

8 May 2024

·

Stayed 1 night

Very loud hotel a/c units very very loud Doors all slam shut. So every room all day all night slammed Had to switch rooms due tv issues and took three rooms to find on that worked

8

Joseph

31 Dec 2024

·

Stayed 2 nights

Nice, clean, seemed newish. Close to highway-convenient, but noisy.

6

Omar

31 Dec 2024

·

Stayed 1 night

We were right off a main highway and it was VERY NOISY all night long

10

Michael

12 Feb 2025

·

Stayed 1 night

Very nice stay. Super comfortable

10

Jamie

1 Oct 2025

·

Stayed 1 night

Beds were super comfortable

8

Alcione

16 Jun 2025

·

Stayed 1 night

The Hotel was very comfortable, service was great. However, I was cold and when I turned on the heat I noticed that the air was coming out of a vent that was probably dirty. Since I am alergic to dust, I developed a severed headache during the night which I believe was the result of dust from the vent. Perhaps there is a filter that needs to be replaced. Otherwise this hotel was great.

10

Janet

27 Apr 2025

·

Stayed 1 night

Nice hotel, unfortunately no restaurants within walking distance. Room was clean, beds were great. Our bathroom sink had to have the stopper removed or the sink never drained. The tv had a line down the center so half the screen was darker than the other half. Has a shuttle for airport transportation but new employer called us a Lyft to be picked up from the airport. Rather confusing when we get to the hotel & see the shuttle sitting there. Would've been nice if it could be used to go to a restaurant.

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Service

Staff are frequently described as friendly, attentive, and accommodating, with early check-in and quick issue resolution noted. Some experienced overbooking, long waits at check-in, billing errors, missed housekeeping, and inconsistent shuttle communication.

Related guest reviews

10

Larry

26 Dec 2024

·

Stayed 1 night

We had no issues. We had just gotten off of a cruise and rooms were not supposed to br ready until 1500. The worked with us to get my family and I checked in as early as possible. Great customer service and even ordered my family an Uber to go to the airport.

10

Phoebe

7 Aug 2025

·

Stayed 1 night

The customer service was great and the staff helped us out in all ways possible. It was lovely.

2

Karissa

23 Mar 2025

·

Stayed 2 nights

We arrived and my husband and I and 6 other people had to wait an hour to get checked in because the hotel worker left their shift and didn't wait until the other shift person clocked in. After waiting and hour the key card system didn't work . We had to wait 15 minutes for the worker to fix the key card and then when we got to our room , the key still doesn't work. So we had to go back down to the lobby to fix it again. We finally got the fixed and then our room was next to the housekeeping door and we couldn't sleep because the house keeping keep going back and forth. Also we heard the toilet running . We couldn't flush the toilet for about 30 minutes before we could flush it. We talked to the manager they said they couldn't refund our money because it was through third party. I will be calling corporate

10

Janice

14 Apr 2025

·

Stayed 1 night

Our stay was great!! Staff was very nice, accommodating! Camille was wonderful and knew her job very!!

2

Thirupathi

11 Aug 2023

·

Stayed 4 nights

Booked for four nights but they never cleaned the room nor changed bedding. We couldn’t stay for more than 3 nights and checked out night before. Horrible experience

10

Tara

24 Oct 2025

·

Stayed 2 nights

Convenient location for us, excellent mattress, friendly staff

10

Ammie

21 Oct 2024

·

Stayed 1 night

Mandy at the front desk was so helpful and accommodating. We got off our cruise way earlier than expected and I called the hotel to see if we could do a early check-in. Mandy was able to get us right in. Our stay was very relaxing. The next morning the breakfast options were amazing. Lele ran the breakfast spread making sure everything was clean and stocked up for the quests. She even taught me how to work the pancake maker and they were awesome pancakes. You guys rock! Thank you so much for everything.

2

Timmy

2 Mar 2025

·

Stayed 1 night

When we arrived, we were informed that the hotel oversold and they didn’t have any more rooms available. So we had to spend the night in the airport because of their inability to manage the property. Totally unacceptable.

10

Nathaniel

17 Jun 2025

·

Stayed 1 night

Always love coming here. Best breakfast in town. Stephanie always takes care of me from the moment i walk in.

6

Jaqueline

18 Aug 2025

·

Stayed 4 nights

The hotel is very clean and the breakfast was a welcome bonus. However, I was double charged for the room and the only explanation I was given was that it was a “training error”. Still waiting for any type of refund or charge to fall off.

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Location

Very convenient to Hobby Airport and I‑45. Drawbacks include constant road or aircraft noise and limited walkable dining; a few felt the surrounding area was rough.

Related guest reviews

10

Robert

4 Apr 2024

·

Stayed 1 night

Property was okay and the staff were gret, but the traffic noise all night was annoying. (room to room noise was mi imal) There are no restaurants or amenities in the area, in fact, most of the area was vacant. Not what the description indicated when I booked.

10

Jeff

16 Sept 2025

·

Stayed 1 night

Airport proximity

10

Lisa

15 Jul 2025

·

Stayed 1 night

The hotel is a great place to stay when catching a flight out of hobby.

8

Joseph

31 Dec 2024

·

Stayed 2 nights

Nice, clean, seemed newish. Close to highway-convenient, but noisy.

8

David

1 Feb 2025

·

Stayed 1 night

The proximity to Hobby Airport is the primary reason for my visit. Not a lot of close dining options and the freeway means a constant drone of cars.

10

Scott

24 Oct 2023

·

Stayed 1 night

Super convenient to Hobby airport-very pleasant stay, comfortable room, friendly staff. Lots of freeway noise that is probably unavoidable with the location

10

BEATRIZ

9 Dec 2024

·

Stayed 1 night

very close to the airport!!

6

Omar

31 Dec 2024

·

Stayed 1 night

We were right off a main highway and it was VERY NOISY all night long

10

Shane Christian

9 Mar 2024

·

Stayed 2 nights

Go to stay that’s super clean, friendly, and close to all my needs for my martial art travels travels. You feel safe in the area of town that may not be so much.

10

Lesslie

26 Feb 2025

·

Stayed 1 night

Check in was quick and easy and room was nice and clean. Super convenient hotel for early morning flights since it’s real close to airport

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Dining

Breakfast is widely praised for quality and variety, with attentive attendants. A few reviews mention late setup, limited items, or food not hot enough.

Related guest reviews

10

Tiffany

5 Jan 2025

·

Stayed 2 nights

The breakfast was excellent. The lady that fixes the breakfast and maintains it was fantastic! She is super friendly. Smiles big and Always offering if we need anything.

8

Peggy

23 Sept 2024

·

Stayed 2 nights

Love how the towels and toilet paper were presented in the room. The gym only had one working treadmill, tv for the treadmills didn't work.. Loved the express coffee station. The hot water dispenser was lame, why not put the hot water in the same kind of dispenser as the coffee?! How about getting another hot water dispenser and putting it on the breakfast table side?! The breakfast omelettes were good. Breakfast was ok. It did have several choices, would have liked the food to be hotter. The bed was pretty comfortable. Overall would I stay at this place again, yes.

10

John

30 Jan 2024

·

Stayed 1 night

Great clean rooms with amazing breakfast included. Terrific staff especially Rodney at front desk. Thank you

10

Jamelia

22 Sept 2025

·

Stayed 2 nights

Everything was good the breakfast was good also

8

Sarah

29 Jun 2024

·

Stayed 2 nights

Nice hotel for quick stay. Breakfast was not made on time as the hours posted and staff was rude to old lady when she ask how long before breakfast was going be out. Hotel shuttle is not available early in morning but hotel will call you Uber pay for it.

10

Jessica

14 Nov 2025

·

Stayed 1 night

Breakfast was great

10

Thomas

26 Jan 2024

·

Stayed 2 nights

Close to the HOU and easy access on and off I-45. It will be nice when the gas station next door is open as well. Property is extremely well lit at night. The breakfasts were very nice and well taken care of during the entire operating hours.

10

Peggy

1 Jul 2025

·

Stayed 3 nights

Service was great. Breakfast was awesome?

6

Kelly

2 Jan 2023

·

Stayed 19,357 nights

Quiet, close to freeway. Room smelled, did not smell clean, TV in room didn’t work, breakfast was scarce and just ok.

10

BEATRIZ

27 Nov 2023

·

Stayed 4 nights

Loved the complimentary breakfast and how well the hotel was cleaned. The housekeeping met our needs and never hesitated to change out our towels or come in for a clean through our 4 day stay

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$92
February	US$106
March	US$127
April	US$106
May	US$108
June	US$325
July	US$123
August	US$101
September	US$96
October	US$100
November	US$95
December	US$80

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $87	16 $80	17 $80	18 $83	19 $82
20 $73	21 $73	22 $76	23 $78	24 $74	25 $73	26 $74
27 $74	28 $71	29 $71	30 $71

Su	Mo	Tu	We	Th	Fr	Sa
				1 $71	2 $73	3 $77
4 $73	5 $74	6 $82	7 $80	8 $77	9 $87	10 $94
11 $73	12 $74	13 $82	14 $78	15 $77	16 $81	17 $77
18 $78	19 $79	20 $81	21 $81	22 $77	23 $78	24 $81
25 $78	26 $69	27 $79	28 $74	29 $73	30 $84	31 $84

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Suite, 1 King Bed, Accessible (Hearing)

Standard Room, 1 King Bed (Leisure)

Suite, 1 Bedroom

Suite, 1 Bedroom, Accessible (Mobility)

Room, 2 Queen Beds, Accessible (Mobility)

Standard Room, 2 Queen Beds

Standard Room

Room, 1 King Bed, Accessible (Hearing)

Standard Room, 1 King Bed, Accessible (Mobility)

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express & Suites Houston - Hobby Airport Area by IHG

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