Name: Tru by Hilton Smyrna Nashville
Address: 950 Colonnade Drive, Smyrna, Tennessee, United States of America, Smyrna, Tennessee, US
Price range: US$98–US$189 per night
Rating: 8.88

What guests think

Across reviews for Tru by Hilton Smyrna Nashville, travellers frequently praise clean rooms, friendly staff, a convenient location near shopping and highways, and a solid free breakfast, plus a lively lobby with games that suits short, simple stays.

Some guests report thin walls and hallway noise, making sleep difficult at times. Service feedback is mixed, with many welcoming interactions but recurring complaints about slow or unresponsive front desk coverage and delayed check-in. Rooms follow a minimalist design with limited storage and many noted the lack of an in-room microwave, and occasional bathroom cleanliness or maintenance issues appear. Expect a modern, no-frills stay suited to short visits.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Lobby features games like a pool table that families enjoyed, and common areas feel inviting. Several guests mentioned parking fees or maintenance and occasional facility issues such as key readers, laundry out of order, or the pool being down.

Related guest reviews

6

Alex

24 Sept 2023

·

Stayed 1 night

Good place. No need for the copious amounts of key readers per door, some don’t even work. Yes good place to stay terrible at getting in the building

10

arneseia

2 Jan 2025

·

Stayed 1 night

Great place to stay close to everything . Hotel is clean and has a pool table and more . With good breakfast

6

James

27 Jan 2024

·

Stayed 1 night

I’d expect more from a Hilton branded hotel. The shower is already looking worn, visible water stains. Door lock had to be lifted with force to lock. Flat pillows that don’t hold your head up. King spring mattress worn (get memory foam ya cheapskates). TV unplugged so we plugged it up and it’s not user friendly at all. There’s no carpet in the room so that’s both good and bad. The HVAC was noisy. We only had one washcloth between the two of us. Hotel also adds a $8.50 fee for “incidentals”. When asked what “incidentals” were, the front desk told me “parking lot maintenance”. Bah. The parking lot was abysmal, a solid sheet of ice that had not been treated with salt or cleared with a plow or shovel. Lies. Serves them right if someone falls and sues. Won’t be staying there again. Other hotels in this area are better.

10

Mike

12 Mar 2023

·

Great Hotel and stay. Have stayed at this Hotel several times in the last 4 years. Never disappointed. This last stay i was charged $4.95 for a parking recapture fee and we left. Haven't gotten an answer as to what this is.

6

Kyle

20 Jul 2025

·

Stayed 3 nights

Very dated and used for its age. The pool was down the whole time and the hotel had pot and other bad smells.

10

Lauren

12 Mar 2024

·

Stayed 1 night

We had a great stay! Place was clean and welcoming. Only issue was we couldn't get connected to the wifi but wasn't a big deal for us as we were just using it for our phones so didn't ask the front desk for help. Breakfast was good. Check out was easy. Lounge/lobby was great, lots of comfy seating and air hockey foosball and a pool table.

10

Frances

5 Jul 2023

·

Stayed 2 nights

Children loved the games. That was a plus to keep them occupied.

6

NEIL

10 Mar 2025

·

Stayed 1 night

The site advertises laundry but yet when you get there it is out of order and has been for months. It is very irritating

8

Santana

12 Feb 2024

·

Stayed 3 nights

Great hotel , clean , breakfast was good - they offer a hot breakfast and always have coffee and tea available which is great . There is many food and shopping options down the road . There is a fridge in room but no microwave, there is a parking fee which is listed on the booking website- so any reviews that talk about not know about a parking fee is because they haven’t read it when checking out - I do suggest the staff should tell you though when checking in because they don’t - That I will say is sneaky - luckily I already knew about the fee and was prepared and asked about it . All in all my stay was very good and will definitely stay again .

8

Mark

10 Sept 2024

·

Stayed 2 nights

I liked the peloton in the gym but you should have a guest account for ease of use

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Cleanliness

Many reviews describe very clean rooms and public areas, with some praising consistent housekeeping. However, multiple guests reported issues like dirty showers, mold, lingering odors, and inconsistent bathroom detailing.

Related guest reviews

6

Martraveous

9 Sept 2023

·

Stayed 3 nights

Everything was great except for the mold in the bathroom.

10

Lauren

30 Nov 2025

·

Stayed 1 night

The hotel was clean and the staff was excellent! I also loved that the location was close enough to anything, but out of the way of the city traffic.

10

Jordan

15 Sept 2025

·

Stayed 1 night

Found pubes on the toilet and the shower was dirty. Crumbs at the head of the bed and some dirt on the floor under the counter. Fridge is terrible. Shower leaks. Room 442. I would still stay again. I understand things happen and some things may get missed. The location is great. It's quiet with plenty of restaurants nearby.

10

Susan

9 Sept 2025

·

Stayed 1 night

Very clean, comfortable, quiet, and staff was friendly. Definitely would return.

6

Jeremy

2 May 2023

·

Stayed 2 nights

Overall this was a good stay but the room was not fully cleaned. The bottom of the shower door had lots of mold all over it. The wall next to the bed had some kind of red juice looking residue all over the baseboard. The floors felt very sticky.

6

Kyle

20 Jul 2025

·

Stayed 3 nights

Very dated and used for its age. The pool was down the whole time and the hotel had pot and other bad smells.

10

Annie

2 May 2023

·

Stayed 1 night

This hotel is a great place to stay. It is the cleanest hotel that I have stayed in in a long time. I have found that the rooms are half clean in many hotels lately. The staff exhibited good customer service and the breakfast was superb. It was real food, with various choices, no continental breakfast. I highly recommend Tru by Hilton!

6

Natalie

22 Aug 2024

·

Stayed 3 nights

Hallways smelled like cigarettes

2

Jen

28 Jul 2025

·

Stayed 2 nights

This was disgusting the beds were dirty had dirty human hair and finger nail clippings in the bed dog hair every where

10

Scott

20 Feb 2025

·

Stayed 1 night

Great hotel, very clean rooms and property. Very friendly and professional staff. Will definitely stay here again!

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Rooms

Rooms are modern and comfortable for short stays, but several guests found them small with limited storage and noted the lack of in-room microwaves. Noise transfer through thin walls and occasional temperature or maintenance issues were also mentioned.

Related guest reviews

4

Karen

21 Oct 2024

·

Stayed 3 nights

I wasn’t notified that there were no dressers in the room and no storage which made for an uncomfortable stay. We tried to call guest service several times for toilet paper towels and pillows and received no answer. Appt there is no over night staff to help with any of this. We actually left Sunday but paid through Monday because we were so uncomfortable. Clean hotel but would never stay there again.

8

Casey

6 Apr 2023

·

Stayed 1 night

Check in was fast and easy. The lobby area was nicely decorated and had several fun game options. Also appreciated having some snacks and beverages for quick purchases. Overall it's in a great location, tucked back from the interstate a bit so not too much noise, close to restaurants, Target, gas, etc. We felt safe there, beds were comfy, having a mini fridge was helpful, and breakfast options were good also. The only cons for me were 1) the walls being pretty thin and neighbors cranking up their TV at night (luckily had a sound machine that drowned that out), and 2) the shower smelled like bleach yet still had some pink mildew lingering on the shower head and around the rim. Not too bad for one night!

6

Leithland L

28 Apr 2025

·

Stayed 6 nights

I liked the cleanliness. I loved the Lemon & Sugar body wash. I liked that breakfast was provided. I did not particularly like the size of the room, the amount of “closet” space and the lack of a kettle in the room. There was hot water downstairs but was only hot in the morning.

6

Angela

12 Jun 2025

·

Stayed 1 night

The bed was very uncomfortable. I got a message after checking in asking me how it eas and if I got a gift bag. We were not offered one and didnt know to ask. Noise, I know can be hard to manage but there was a lot fo noise. Banging doors, etc.

6

Ann

23 Nov 2024

·

Stayed 1 night

Very basic, but clean. Too noisy. Voices/tv audible through walls. People walking around above very loud. Clearly built on the cheap.

6

James

27 Jan 2024

·

Stayed 1 night

I’d expect more from a Hilton branded hotel. The shower is already looking worn, visible water stains. Door lock had to be lifted with force to lock. Flat pillows that don’t hold your head up. King spring mattress worn (get memory foam ya cheapskates). TV unplugged so we plugged it up and it’s not user friendly at all. There’s no carpet in the room so that’s both good and bad. The HVAC was noisy. We only had one washcloth between the two of us. Hotel also adds a $8.50 fee for “incidentals”. When asked what “incidentals” were, the front desk told me “parking lot maintenance”. Bah. The parking lot was abysmal, a solid sheet of ice that had not been treated with salt or cleared with a plow or shovel. Lies. Serves them right if someone falls and sues. Won’t be staying there again. Other hotels in this area are better.

8

Lisa Suzanne

11 Sept 2024

·

Stayed 3 nights

The only complaint is no microwave in the room.

10

Richard

2 Apr 2025

·

Stayed 1 night

Spacious rooms

4

James

26 Aug 2025

·

Stayed 1 night

This is the cheapest-built building I've even been in. No soundproofing at all. I could hear conversations in three different rooms. As soon as the elevator door opens, I could hear the riders talking -- and I was 9 doors down! And let's not forget the upstairs neighbor stomping around and keeping me up. I finally got to sleep after everyone else settled down. I wound up just leaving at 4am to get out of there. :(

6

Carol

20 Jul 2025

·

Stayed 3 nights

Our room was very cold and humid. Towels and clothes never dried. Bathroom was nice. Breakfast was okay.

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Service

Many guests highlight friendly, helpful staff and welcoming check-ins. Others cite slow or unavailable front desk coverage, rude interactions, unanswered calls, and delayed check-ins.

Related guest reviews

10

Josh

12 Aug 2024

·

Stayed 3 nights

My room was very good, however, when i tried to call the front desk for 2 hours to report the people above my room was being to loud they failed to answer.

4

Linda

24 Feb 2024

·

Stayed 1 night

NOTHING UNIQUE OR ESPECIALLY GOOD. CHECK IN STAFF WAS RUDE, WHEN WE ASKED ABOUT THE HANDICAP PARKING, HILTON POINTS WE WERE BLUNTLY TOLD WE BOOKED THRU THIRD PARTY AND SO SERVICE HAD TO BE GIVEN TO THOSE WHO BOOKED WITH TRU/HILTON FIRST. REALLY? I WOULD NOT STAY AT THIS HOTEL AGAIN. AND, IF THEY ARE GOING TO TREAT PEOPLE WHO BOOK WITH EXPEDIA THIS WAY, YOU DON'T NEED THEM ALSO THEY CHARGED US MORE FOR PARKING THAN YOU SAY IN THE EXPEDIA DISCLAIMER.

4

BRENDA

1 Aug 2024

·

Stayed 2 nights

After a long travel day, you’re ready to get checked into your hotel room and relax. We arrived, walked in no one to be seen, waited and waited. I walked over a knocked on an employees only door, no answer. Continued to wait, decided I would call the hotel, well someone else was already calling the phone rang and rang and did not get answered. We remembered the doorbell at the entrance so we pushed that, finally a young man came from I don’t know where, chomping his gum, flipping his hair, and never even apologized. Very rude greeting when I’m the one paying your pay check. Won’t be staying there again and won’t recommend.

10

Ed

24 May 2025

·

Stayed 4 nights

I got this room for my parents who are older and they raved about the friendly treatment they got and courteousness of the entire staff (especially Michelle) at the front desk. The staff answered all of my parents questions, no matter how trivial (like when TV went out due to a thunderstorm and parents didn't realize what happened) and the Tru workers maintained their great attitudes for their entire 4 night stay. Thanks Michelle!! The rooms were clean and nice and as described in the pictures. The breakfast was great with a nice selection. It was the great demeanor and helpfulness of the Tru staff in Smyrna which will can make me highly recommend the Smyrna Tru to others who are curious about the hotel.

8

Jessica

16 Apr 2024

·

Stayed 1 night

Tru is always a lovely place to stay. Only reason for not top rating was because the elevator had a pretty bad smell. Upon arrival reception refused to give us water we requested and refused to add the stay to my husbands account for points. I can down later and made these changes with the other desk person, so mischief managed. No harm, no foul.

10

Joanne

5 Sept 2025

·

Stayed 1 night

Wonderful greeting at check-in. The gentleman that checked us in was welcoming and accommodating! The room was comfortable and quiet.

4

Christina

4 Jun 2024

·

Stayed 2 nights

Great amenities, horrible front desk staff. 2 of the front desk employees were horrendous and one was just indifferent and kinda rude. Check in time is 3pm, but we, along with other guests, sat waiting in the lobby for our rooms until 3:30. Not super easy with little kids in tow while it’s raining out. Staff did not apologize for our rooms not being ready, and then accused me of harassing them because I asked if the room was ready after check in time. I’ve never experienced that level of poor customer service. Rooms are small and there’s no surface area for your stuff. I would not advise families to stay in a double queen. It was very cramped with 2 adults and 2 little kids compared to other hotels we’ve stayed in. Breakfast and pool were great. But… The cons far outweigh the pros for me. I won’t be staying here again.

10

Troy

2 Oct 2024

·

Stayed 1 night

My stay here was excellent. The staff was very efficient, professional, and helpful. My room was very clean and well maintained. The breakfast was fresh and tasty.

4

Denise

23 Sept 2023

·

Stayed 1 night

It took me an hour to check in

10

Scott

20 Feb 2025

·

Stayed 1 night

Great hotel, very clean rooms and property. Very friendly and professional staff. Will definitely stay here again!

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Location

Convenient spot near highways, shopping, and restaurants; several noted it was easy to access and often quiet. A few mentioned road or area cleanliness concerns.

Related guest reviews

10

Judith

31 May 2023

·

Stayed 3 nights

The booking was easy. Property was easy to get to from the highway. Property and staff was pleasant. Room allowed my family to be together- smelled so wonderful- my aromatherapy. Loved the included breakfast and ability to grill on the property. I was even able to sign out with the app.

10

Caleigh

31 Jul 2024

·

Stayed 2 nights

clean, great breakfast, close to downtown

8

Jessica

13 Aug 2023

·

Stayed 2 nights

Property was very clean. Road turning into to property was literally covered in trash.

10

Lauren

30 Nov 2025

·

Stayed 1 night

The hotel was clean and the staff was excellent! I also loved that the location was close enough to anything, but out of the way of the city traffic.

8

Fredrick

25 Mar 2025

·

Stayed 1 night

Convenient

8

Casey

6 Apr 2023

·

Stayed 1 night

Check in was fast and easy. The lobby area was nicely decorated and had several fun game options. Also appreciated having some snacks and beverages for quick purchases. Overall it's in a great location, tucked back from the interstate a bit so not too much noise, close to restaurants, Target, gas, etc. We felt safe there, beds were comfy, having a mini fridge was helpful, and breakfast options were good also. The only cons for me were 1) the walls being pretty thin and neighbors cranking up their TV at night (luckily had a sound machine that drowned that out), and 2) the shower smelled like bleach yet still had some pink mildew lingering on the shower head and around the rim. Not too bad for one night!

10

KENNETH

30 May 2025

·

Stayed 1 night

Clean and convenient

10

Shirlice

8 May 2023

·

Stayed 2 nights

Property was easy to navigate. It’s located 3 mins away from shopping such as Target, Ross, Dollar Tree, and CVS. Food choices are affordable. The hotel is ultra modern and contemporary. Beautiful furnishing and art work. Breakfast was better than expected. Warm and plentiful. We were in town for 3 days. This location was definitely a winner ❤️

10

Michael

27 Feb 2025

·

Stayed 1 night

Nice welcoming staff. Stopped for an overnight stay and it worked very well for the purpose

8

Gia

24 Aug 2025

·

Stayed 4 nights

The beds were comfortable and the area was quiet.

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Dining

Breakfast is widely praised for quality and selection, with several reviews calling it fresh and varied. A few noted messy areas or items running out near the end of service.

Related guest reviews

10

Kristina

29 Sept 2024

·

Stayed 1 night

Very nice stay. Excellent breakfast, very friendly staff. Good night sleep.

10

Tisha

2 Sept 2025

·

Stayed 5 nights

My family has absolutely no complaints about this stay. Breakfast options were amazing, so much to choose from, and we loved the extended hours for breakfast. The staff was so kind and helpful, from housekeeping to breakfast staff. All had smiles and were friendly. Every area was clean and looked great. Our room was clean and comfortable. They had full size amenities too! We have family in the area and will stay there every time from now on!

10

S Sortor

10 Oct 2025

·

Stayed 1 night

Clean comfortable room and breakfast was very good

10

Brian

18 Oct 2025

·

Stayed 2 nights

Breakfast was good

6

Lydeah

30 Nov 2024

·

Stayed 3 nights

They advertise breakfast services but ran out of food during time served. RUDE!

10

Marrque

4 Nov 2024

·

Stayed 5 nights

We stayed for four days and it was lovely! Only complaint I had was that there wasn't a microwave in the room. But they had one in the lobby so it wasn't the end of the world. Breakfast was somewhat varied every morning and the orange juice is better than most hotels!

10

Rodney

17 Sept 2025

·

Stayed 3 nights

Cleanest hotel and some of the friendliest staff that I’ve seen at a hotel. Breakfast was great!

10

Troy

2 Oct 2024

·

Stayed 1 night

My stay here was excellent. The staff was very efficient, professional, and helpful. My room was very clean and well maintained. The breakfast was fresh and tasty.

10

Donna

19 Feb 2024

·

Stayed 1 night

I've stayed at several Tru's, but I was disappointed with the breakfast area on Sunday. It was very messy and there was absolutely no food available during breakfast hours from 9-10am. They finally brought some food out past 10 but definitely did not live up to the other Tru's I've stayed at. The coffee area was also a mess. Coffee stains everywhere and the coffee was so strong it was barely drinkable. The room was clean and check-in was quick and easy.

10

Sue

8 Oct 2025

·

Stayed 3 nights

Breakfast was good! Didn't go to the pool.

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Month	Average price
January	US$95
February	US$89
March	US$131
April	US$116
May	US$124
June	US$113
July	US$136
August	US$106
September	US$101
October	US$105
November	US$99
December	US$90

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $125	18 $144	19 $144
20 $107	21 $107	22 $106	23 $135	24 $107	25 $134	26 $189
27 $100	28 $100	29 $105	30 $118

Su	Mo	Tu	We	Th	Fr	Sa
				1 $120	2 $122	3 $123
4 $100	5 $100	6 $101	7 $101	8 $100	9 $119	10 $124
11 $100	12 $101	13 $104	14 $100	15 $100	16 $123	17 $148
18 $104	19 $98	20 $103	21 $102	22 $100	23 $167	24 $169
25 $104	26 $104	27 $102	28 $105	29 $100	30 $125	31 $119

Tru by Hilton Smyrna Nashville

Prices for Tru by Hilton Smyrna Nashville

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed

Room, 2 Queen Beds

Guest reviews of Tru by Hilton Smyrna Nashville

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru by Hilton Smyrna Nashville

Prices for upcoming dates