Name: Comfort Suites - South Austin
Address: 5001 S IH 35, Franklin Park, Austin, Texas, United States of America, Austin, Travis County, US
Price range: US$85–US$271 per night
Rating: 8.13

What guests think

At Comfort Suites - South Austin, reviews describe spacious, comfortable rooms and friendly staff, but also note inconsistent cleanliness, worn furnishings, and varied service, with some check-in issues, limited housekeeping follow-through, and occasional noise from the nearby highway.

Breakfast is free and frequently praised for basics like waffles, but quality and supply are inconsistent, with items sometimes running out. The location is convenient for I-35 and the airport, though several guests found it not very walkable and affected by nearby road construction. Facilities show wear, with reports of a closed or unclean pool, broken ice machines, peeling dining chairs, and a high pet fee. Expect a budget-friendly stay with good space and convenience, but variable upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed: multiple reviews note a closed or unclean pool, broken ice machines, worn lobby/dining furniture, and occasional HVAC issues in hallways. Parking is tight for some, and the pet fee is repeatedly described as very high.

Related guest reviews

2

Rene

23 Nov 2023

·

Stayed 1 night

$150 for pet fee is the most expensive from any other hotel that I ever pay. Not pet friendly at all.

8

Stephen

6 Sept 2023

·

Stayed 3 nights

Nicely refurbished hotel. I assume this, since it looks to have been in the area for a long time but many of the amenities in the rooms are new, such as a walk-in shower (not a tub) and two-button flush toilet. Very clean, mostly quiet. The hotel sits on the service road of a major Interstate highway, so the dull roar of traffic all night (with occasional sirens) was ever-present, but only really noticeable if there was no other sounds in the room (TV and such). The complimentary breakfast was about as expected: scrambled eggs and breakfast meat (sausage or bacon, depending on the day), small muffins, self-serve waffle maker, small selection of kids' cereals. Everything was attended to and kept fresh, and the dining area kept clean. The single elevator car was adequate, as there was no large crowd of people awaiting a ride to their floors. My only complaint was the ice making machine was out of service on my floor. The king bed was very comfortable, plenty of comfy pillows, and a big screen TV. The hotel even provided a FREE toothbrush when I went downstairs to the little market to buy one. The little things matter.

8

Susan

14 Aug 2025

·

Stayed 2 nights

Comfortable for a 2 night stay. Small parking lot, typical hotel breakfast and 10 minutes to ABIA. Would stay again.

4

Ángie Joanna

8 Aug 2024

·

Stayed 3 nights

My Expedia reservation was not honored. I had to pay higher rates for a new reservation. We waited an hour for the hotel and Expedia to communicate. The receptionist was unprofessional and cursed at other people, including the employee in training, in front of me. The rooms were not vacuumed. The bath towels were stained with brown and orange colors. The pool was not clean. They started cleaning it Thursday morning. We checked in Monday.

8

Gary

29 Nov 2023

·

Stayed 2 nights

Hotel was conveniently located. Nice to have a refrigerator, though I had to pull it out and plug it in to get it to work. The separate sofa in the "suite" area was nice. The cost of the room was quite reasonable, but the PET FEE was absolutely OUTRAGIOUS! $150 for a pet fee for our well-behaved 8-pound dog was just out of line. Good thing everything else was reasonable!

6

Gabriela

11 Mar 2025

·

Stayed 2 nights

Pretty average hotel experience, staff was amazing and service was amazing but just kind of run down. Every single linen had some sort mystery stain or hole and the walls look like they just need new paint or a really good wipe down. The beds were hanging off the frames a noticeable amount. Even the lobby furniture could use some love, not dirty per se just need some attention. Pool was closed which wasn’t detrimental but would have been nice to know before booking. Once again, the staff was amazing and very friendly and even when I called with questions they seemed more than happy to help me out.

8

Cynthia

28 Apr 2025

·

Stayed 1 night

Place was nice but the pool was closed. My niece was sad because she was looking forward to swimming. A lot of construction going on in the area too.

4

Mitchell

21 Sept 2025

·

Stayed 3 nights

During my 3 night stay my room was never attended to. I didn't have a do not disturb sign hanging on the door knob so why did they not service the room?? The furniture/chairs in the dining area were beyond their service life.

8

Ericnisha

20 Jul 2024

·

Stayed 4 nights

The hotel was nice. The only issues I had was the shower water pressure was not coming out strong enough. Also somebody just randomly banged on my door really loud at 5 something in the morning one of the nights I was there and woke me up. I also didn’t like how you couldn’t open the windows and the ice machine on my floor wasn’t working. But the hotel was nice and comfortable to stay in.

6

David

27 Feb 2025

·

Stayed 3 nights

Room was decent, but showing wear. Hook on bathroom door fell off the wall when I hung a shirt on it. Breakfast area chairs are all peeling and wore out. No changes in breakfast offerings for 3 mornings. Property shows wear but better overall than some. Just needs focus on areas guests see and replace or repair things like all the dining chairs, elevator buttons wore off, and overall upset of things like carpet and landacape

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Cleanliness

Cleanliness is inconsistent: many guests found rooms clean, while others reported stained linens, dust, odors or mildew, and occasional pest sightings (roaches or bed bugs). Multi-night stays sometimes lacked housekeeping or towel refresh without requests.

Related guest reviews

10

Jack

9 Nov 2025

·

Stayed 2 nights

Clean and comfortable

2

Jennifer

7 May 2025

·

Stayed 1 night

Bed bugs

2

Kourtny

11 Dec 2024

·

Stayed 2 nights

DO NOT STAY HERE. The room was dirty, there were spiders under the bed, hair and trash underneath the matress, the walls were digusting, burn holes in the matress cover, and rips in the carpet. We immediately left. I tried to get a refund for our stay and they lied about the entire experience saying things that didn't happen.

8

Roger

12 Sept 2025

·

Stayed 3 nights

The room was clean and spacious. The tv cable selection was great. Breakfast was good.

4

Greg

27 Apr 2025

·

Stayed 1 night

Sheets were dirty. Stains on the curtains and on the walls

10

Max

18 Sept 2025

·

Stayed 1 night

Great place, nice and clean

2

up

27 Aug 2023

·

Stayed 1 night

Found bed bug in the beds, not clean room.

2

Nataly

25 Aug 2025

·

Stayed 9 nights

Manager promised me a refund for my stayed if I checked out and then deny it when Expedia tried to get money back. Do not book this place doors don’t lock no housekeeping and has roaches

4

Robert

7 Feb 2025

·

Stayed 1 night

The fixtures had inchs of dust on them and there is alot of thing broken or really needs to be replaced..

4

KimThuy

24 Jul 2025

·

Stayed 4 nights

I reserved this hotel due to great ratings. However, No greetings from staff, especially the manager. When we approached her, she did not budge to say hi. The first room we had, one of the pillows has pink stain. The sheet was ripped…WTH! So they transferred us to another room. That room, not sure if it’s worse than the 1st one because the curtains have stains of mold-like and not only that the side of the bed has a huge stain, mold- like as well. I took some pics. The furniture, the coach in the room needs to be replaced AND the bed also….gross! I was afraid to look even further about the bed. The furniture, we dare not to sit on it. And the common area of the hotel, the chairs ALL need to be replaced! The cushions of all of the dining area were pealed. It’s disgusting. Ok I cannot go on anymore. Yes, we stayed for 4 nights. The outside is very deceiving. I will NOT stay at this hotel.

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Rooms

Rooms are spacious with comfortable beds and good AC for many guests, but furnishings and fixtures often show wear and some rooms have maintenance issues. Highway-side rooms can be noisy, and a few reviews mention weak water pressure or Wi‑Fi problems.

Related guest reviews

8

Ana

9 Sept 2025

·

Stayed 1 night

Pros: Staff was nice and respectful. Hotel has good continental breakfast option. AC works. Cons: Rooms are not clean throughly. Bed sheets, bathroom shower, and curtains have stains. WIFI has connections issues (2nf floor).

8

Roger

12 Sept 2025

·

Stayed 3 nights

The room was clean and spacious. The tv cable selection was great. Breakfast was good.

10

Bruce

11 May 2025

·

Stayed 2 nights

My wife has physical limitations and when we checked in, the front desk made sure we got the most accessible room. Rooms were huge for the price and us and our 2 adult kids were comfortable. Breakfast was basic eggs, sausage biscuits, waffles etc, but quite serviceable considering it's included.

6

Toni

23 Feb 2025

·

Stayed 1 night

We liked the location. The water pressure in the bathroom was very weak. We found a piece of hair on the bedsheet. It seemed like they didn't change the bedsheet. The traffic noise from I-35 was pretty loud.

6

Jorge

21 May 2025

·

Stayed 1 night

While there was nothing wrong with the property, you can tell it needs some care. The furniture in the lobby is worn out, elevators and hall walls felt unkept. Room was in good order. You get all the non-stop traffic noise from I-35 on rooms on that side of the building. Hot breakfast was good.

8

Akshay

13 May 2025

·

Stayed 3 nights

Comfortable stay. Good sized room. Good Amenities.

10

Kimberly

15 Jun 2025

·

Stayed 1 night

Free breakfast included with make your own waffles and fresh juice bar. The room was spacious and clean.

10

Joshua

26 Oct 2024

·

Stayed 2 nights

Very comfortable beds and linens. Cold room was a plus. Will be staying here again !

6

David

27 Feb 2025

·

Stayed 3 nights

Room was decent, but showing wear. Hook on bathroom door fell off the wall when I hung a shirt on it. Breakfast area chairs are all peeling and wore out. No changes in breakfast offerings for 3 mornings. Property shows wear but better overall than some. Just needs focus on areas guests see and replace or repair things like all the dining chairs, elevator buttons wore off, and overall upset of things like carpet and landacape

10

Stella

17 May 2025

·

Stayed 1 night

Only problem was the traffic noise on the highway...my room was by the highway, other than that everything was great.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, with easy check-in for many stays. However, service can be unreliable, including oversold or canceled reservations, housekeeping not performed during multi-night stays, slow or unhelpful responses, and occasional rudeness or early check-in fees.

Related guest reviews

10

Lou Ann

20 Jan 2025

·

Stayed 1 night

The front desk was exceptional

6

Tiffany

6 Jul 2025

·

Stayed 2 nights

I was very disappointed with my stay. First, I had to pay a $25 fee just to check in three hours early, even though the hotel was nearly empty and our room was already ready. Second, the hallways had no air conditioning and were unbearably hot, which caused condensation that puddled into our room. The carpet and bedspread felt damp whenever the air conditioner was off for a while, and the whole room felt uncomfortably moist once it warmed up. When I informed the hotel staff, they seemed confused about the room conditions, though they did admit maintenance was working on the hallway AC. It did get slightly cooler as our stay continued. Third, for $95 per night, the room did not meet expectations. The pillows were old, flat, and in desperate need of replacement. The tub and bathroom borders were rusty, which was unappealing. Lastly, the curtains were a major issue—there were only sheer curtains covering the window, and while there were blackout curtains, they were fixed on the sides purely for decoration and couldn’t be closed to block the sunlight. I did not try the breakfast, so I can’t comment on that. Overall, based on these experiences, I will not be returning.

2

Sunil

21 Oct 2025

·

Stayed 2 nights

I had a confirmed paid booking. On the day of, I called them to let them know I would be arriving late. They found my reservation said no problem. When I landed in Austin at 12:30am on Friday night, got an email that said my reservation was canceled. Called them and they said the hotel was oversold so the system automatically canceled my booking. No apology and said they would find me a replacement. I chatted with hotels.costumer service and they said the same thing but. Pups not help resolve the situation.

2

Ryan

25 Jun 2025

·

Stayed 4 nights

To begin our stay we received the keys to what we thought was suppose to be our room but walked into a room that was already occupied and had another families belongings scattered. Thankfully, no one was in the room so we closed the door and went back down to the front desk to get a room that was clean and ready for us. The man working the front desk never said sorry for the mistake but rather passed blame on another employee for not making sure the rooms were correct. Over the course of our 4 night stay we never received housekeeping and we did not have the “Do not Disturb” sign up because the room did not have one available to use. Since we never had the room turned over for us, on the third night we went down to the front desk and asked for clean towels and after about a 10 minute search we were handed pool towels, which seemed to be half the size of shower towels; we let it be and used those for the night. The positives of the hotel were its easy access to the freeways to get around town and the A/C might have been the best I’ve ever seen because the room was always comfortable even in the middle of June in Austin.

8

Jamie

30 Dec 2023

·

Stayed 1 night

Bed was firm and water pressure was not for someone with long hair

8

jenny

23 Apr 2025

·

Stayed 1 night

Solid mid range hotel. Comfy and clean bed. Breakfast was pretty subpar but the coffee was hot. Front desk staff super friendly.

10

James E Hammonds

23 Dec 2023

·

Stayed 1 night

Staff was so good, very helpful, friendly, and very professional. Went out of there way to make my my stay most pleasant. Very clean rooms, the layouts was outstanding and comfortable. I'll be staying here again for sure.

4

KimThuy

24 Jul 2025

·

Stayed 4 nights

I reserved this hotel due to great ratings. However, No greetings from staff, especially the manager. When we approached her, she did not budge to say hi. The first room we had, one of the pillows has pink stain. The sheet was ripped…WTH! So they transferred us to another room. That room, not sure if it’s worse than the 1st one because the curtains have stains of mold-like and not only that the side of the bed has a huge stain, mold- like as well. I took some pics. The furniture, the coach in the room needs to be replaced AND the bed also….gross! I was afraid to look even further about the bed. The furniture, we dare not to sit on it. And the common area of the hotel, the chairs ALL need to be replaced! The cushions of all of the dining area were pealed. It’s disgusting. Ok I cannot go on anymore. Yes, we stayed for 4 nights. The outside is very deceiving. I will NOT stay at this hotel.

10

Amelia

11 Sept 2025

·

Stayed 1 night

It was a nice stay. The room was clean and the beds were comfortable. The staff were friendly and helpful and the breakfast was good. Thank you.

10

Douglas

20 Jan 2025

·

Stayed 2 nights

The front desk was great to take care of anything we needed.

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Location

Right off I-35 in South Austin, the location is convenient for driving and access to the airport or downtown. Several guests note limited walkability, construction in the area, and significant traffic noise for highway-facing rooms; a few questioned the advertised proximity.

Related guest reviews

10

IRIS

25 Feb 2025

·

Stayed 1 night

Very convenient location.

8

Susan

14 Aug 2025

·

Stayed 2 nights

Comfortable for a 2 night stay. Small parking lot, typical hotel breakfast and 10 minutes to ABIA. Would stay again.

8

Narahari

6 Jan 2024

·

Stayed 2 nights

It was ok, nothing spectacular. If you stay more than a day, they don't replace towels or make up the beds. You need to ask for it. They should get a door hanger for this purpose. We had asked for connecting rooms but they gave us rooms next to each other. They said they don't have connecting rooms. Since it is on the one way frontage road, if you miss the entrance, you need to detour about a mile.

8

Ronald

1 Feb 2025

·

Stayed 1 night

lots of road construction around property

6

Dean

10 Oct 2024

·

Stayed 1 night

Convenient location from airport

8

Norma

7 Apr 2025

·

Stayed 1 night

Everything was really good, except for the noise from the highway

8

Wen-Hsuan

31 Mar 2023

·

Stayed 3 nights

I like the property itself, it's clean and decent, just don't stay in a room that's facing the street as it gets noisy in the morning with traffic to work.

10

Joanna

10 May 2025

·

Stayed 1 night

Very convenient, but far enough away for peace and quiet.

6

Jared

16 Aug 2025

·

Stayed 2 nights

Sadly the property was not near where it advertised being. We were quite inconvenienced throughout our visit to Austin.

10

Stella

17 May 2025

·

Stayed 1 night

Only problem was the traffic noise on the highway...my room was by the highway, other than that everything was great.

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Dining

Complimentary breakfast is a common positive, with waffles and a decent basic spread noted. Quality and variety are inconsistent, and several reviews report limited choices or items running out.

Related guest reviews

8

Joel

13 Jul 2023

·

Stayed 3 nights

The location was convenient, away from the rush but not far away from everything at all. The hotel itself seems new and was very clean and quiet. Bed was comfortable. Breakfast was not stellar and was hit and miss daily (have never seen a breakfast setup without bacon before). Overall it was a good and would stay there again.

8

Bonnie

31 Mar 2024

·

Stayed 1 night

The woman at the front counter was not very friendly. Went to get breakfast the morning of checkout and they wouldn’t refill the waffle mix and it was still within the breakfast time frame.

8

Roger

12 Sept 2025

·

Stayed 3 nights

The room was clean and spacious. The tv cable selection was great. Breakfast was good.

10

Stanley

27 Nov 2023

·

Stayed 1 night

Nice hotel at a good price but not walkable to anything. The room was modern and very comfortable. Staff was pleasant and efficient. The complimentary breakfast was not appealing. This area needs improvement. If I wanted to stay in this specific area, I would consider this hotel again.

8

jenny

23 Apr 2025

·

Stayed 1 night

Solid mid range hotel. Comfy and clean bed. Breakfast was pretty subpar but the coffee was hot. Front desk staff super friendly.

10

Kimberly

15 Jun 2025

·

Stayed 1 night

Free breakfast included with make your own waffles and fresh juice bar. The room was spacious and clean.

6

Rishiyur

10 Aug 2024

·

Stayed 4 nights

The room was clean and comfortable. The staff were efficient and friendly. However, I give this motel an average rating: 1) No USB ports in the room 2) No Business office or designated area. No computer or terminal for guest use. 3) Breakfast offerings were very mediocre: two sugary cereals and rice crispies; no oat meal or healthy offering. 4) No variety in breakfast offering: same old same old every morning. 5) Chairs, cushions and covers in breakfast area were worn out and need replacing. 6) The Comfort Suites in Buda, TX a few miles down the road do not have the negatives I have mentioned.

4

Ronald

7 Nov 2024

·

Stayed 1 night

The hotel itself is clean and decent. Parking was a little tight for the area and construction. The staff wasn't very friendly no greetings or smiles. The door to my room constanly malfuctioned. The shower and tub connections was not working properly. The breakfeast options were not the best as everything tasted old and dry.

8

Valerie

27 May 2025

·

Stayed 6 nights

Breakfast was not good. Ran out of bagels On 2nd morning. Ran out of both bagels and boiled eggs on days 3-6. Room didn’t seem very clean.

10

Alejandra

9 Apr 2024

·

Stayed 1 night

Handled eclipse rushed very well and had rooms cleaned prior to checking in. The staff was very nice and breakfast was great--loving the texas sized waffles! Overall, always my pick for Austin travel!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$74
February	US$85
March	US$115
April	US$93
May	US$93
June	US$82
July	US$80
August	US$79
September	US$87
October	US$134
November	US$85
December	US$75

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $90	17 $90	18 $91	19 $91
20 $90	21 $91	22 $88	23 $88	24 $88	25 $91	26 $91
27 $87	28 $88	29 $88	30 $85

Su	Mo	Tu	We	Th	Fr	Sa
				1 $101	2 $138	3 $133
4 $95	5 $98	6 $101	7 $101	8 $111	9 $172	10 $164
11 $95	12 $101	13 $101	14 $101	15 $127	16 $143	17 $144
18 $107	19 $116	20 $114	21	22	23	24
25 $271	26 $101	27 $101	28 $97	29 $104	30 $130	31 $130

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Suite, 2 Queen Beds

Suite, 2 Queen Beds, Accessible

Suite, 1 King Bed with Sofa Bed, Accessible

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Suites - South Austin

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Prices for upcoming dates