Name: AC Hotel Phoenix Biltmore
Address: 2811 East Camelback Road, Camelback Corridor, Phoenix, Arizona, United States of America, Phoenix, Maricopa County, US
Price range: US$165–US$604 per night
Rating: 9.13

What guests think

At AC Hotel Phoenix Biltmore, travelers highlight a convenient location near dining and the airport, modern spaces, and generally friendly service, with comfortable rooms and amenities like a pool, gym, bar, and inviting outdoor areas.

Cleanliness is often praised, though multiple reviews report strong hallway odors and occasional lapses like dirty bathrooms, stained linens, or unclean coffee makers. Rooms are modern and comfortable, with some mountain views, but a few guests mention small layouts or noise from street traffic or the air conditioner. On-site food and drinks are available, but the dining program feels limited and breakfast typically costs extra; parking is generally easy yet fees or limited spaces appear at times. Overall, expect a modern, business-friendly stay in a convenient part of Phoenix.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern amenities include a pool, gym, lobby bar, and inviting indoor-outdoor lounge areas; parking is usually easy. Some guests reported parking fees or limited spaces during busy periods.

Related guest reviews

10

helmut

23 Aug 2025

·

Stayed 2 nights

Great location for eating choices, and spacious rooms. Fresh Starbucks coffee at the bar in the morning. Super friendly staff, and easy parking.

8

Tahirih

22 Jul 2025

·

Stayed 2 nights

Great location for dining and shopping. Very nice staff! Only complaint is that there were a few two-seat sofas around the pool that had discolored fabric and torn seat cushions. The hotel needs to get rid of those sofas! Hotel is too nice to be having discolored and torn furniture.

10

Travon

25 Jul 2025

·

Stayed 3 nights

I stayed for about 4 nights and the staff was amazing. I was able to check in early the front desk let me know all about the bar & breakfast options. Parking was easy & poolside was clean. However upon arrival the sheets did have a black & red stain on them. But in the hotel’s defense I did ask to check in almost 4 hours early so they didn’t have time to double check the room like they normally would. Housekeeping came in literally two minutes the young lady changed the sheets & I had no other issues. I had a great experience.!

10

Robert

14 May 2024

·

Stayed 1 night

The rooms and beds are quite comfortable. Also love the lobby area, bar and the transition from indoor to outdoor lounge seating. Location is great too next to everything.

6

Trina

20 Apr 2025

·

Stayed 2 nights

Only received 1 reg coffee in room each morning, didnt refill other coffee items. No robes as mentioned, no hot tub and pool doesn't get much sun.

10

Bradley

16 Nov 2023

·

Stayed 4 nights

Pro: Love the noon check out time. Con: There was a conference at the hotel and I had to park in a nearby garage.

10

Tanzia

3 Jun 2024

·

Stayed 2 nights

Check in was easy; front desk was helpful. Hotel was clean. Pool was small but perfect with comfortable lounge chairs.

8

Nicole

15 Nov 2025

·

Stayed 1 night

New to me hotel this week! Stayed here for 2 separate stays (due to flight logistics with weather, gov shut down, etc.). First stay was spotless, perfect, loved. This stay (second, last minute bc of above) was ok. Second room was noticeably more worn, etc. Overall though, location, facilities and staff were much appreciated. 5th floor view of Camelback Mt. is gorgeous, loved the lanai for working from and used / appreciated the gym one night as well. Simple, clean, amazing location - a win to me!

6

Eric

12 Apr 2025

·

Stayed 1 night

Nice clean hotel, but I was charged an unannounced parking fee, and there was not even any spaces left in the lot later that eve. No breakfast included (additional $18 for that), not really worth the cost.

10

Toni

30 Dec 2024

·

Stayed 3 nights

We enjoyed our stay, it was quiet and uncrowded the few days after Christmas. Lobby was beautiful, parking was easy, food and drinks were very good. Nice outdoor lounge area with heaters and fire pit as well as a heated pool and 24 hr gym. Close to everywhere we needed to be.

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Cleanliness

Many guests found rooms and common areas very clean, but recurring complaints mention strong hallway odors and occasional housekeeping lapses such as dirty bathrooms, stained linens, or unclean coffee makers.

Related guest reviews

8

Kevin

2 Mar 2025

·

Stayed 2 nights

Only negative was the hallway on the 3 floor smell horribly of rotten milk or vomit. Luckily my room did not, but the hallway smell was so atrocious. You had to hold your breath from the elevator to your room.

2

Tyler

3 Sept 2024

·

Stayed 1 night

There was poop stains on the toilet seat when I arrived. That is a huge no no for me. Absolutely disgusting. From there, the AC was broken and make a clank noise throughout the night but I had to keep it on. Honestly very upset with my stay over there. Terrible.

4

Matt

17 Apr 2023

·

Stayed 2 nights

It smelled moldy. The tub was gray and dirty. The place didn’t feel clean

8

Hiu

6 Feb 2023

·

Stayed 3 nights

The coffee maker in the room is not clean. So I tried to get some hot water from the coffee maker at the bar. There were many small black specks floating in the hot water I got from the bar.

4

Andrea

26 Jul 2025

·

Stayed 2 nights

I have stayed at AC hotels before and they were much better. Not sure what happened this time around. This property needs an upgrade on the outside, as well as in the inside. The rooms were not clean. The halls stunk like mildew and throw up! The service was subpar. I would not recommend this hotel. It is definitely not a 9.2 overall that was suggested.

10

Maria

25 May 2025

·

Stayed 1 night

It was very clean and the staff was very polite and friendly. Will be returning.

8

Kym

22 Aug 2025

·

Stayed 1 night

The bathroom wasnt as clean as expected. There was strands of dark hair on the floor. The garbage can had water, or something wet, in it. The cold water never really got cold, just warm.

10

Demari

20 May 2025

·

Stayed 2 nights

Great Stay! Friendly staff, quiet and clean!

8

Kevin

28 Jun 2025

·

Stayed 1 night

Hotel is great. Only negative is the when you get off the elevator it smells like curdled milk in the hallways. It is so strong, you have to hold your breath to your room. Luckily the room did not smell.

4

Brian

1 Feb 2025

·

Stayed 1 night

Room was dirty, bathroom was gross, bed was super uncomfortable

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern with comfortable beds and, in some cases, mountain views; several guests found them spacious while a few thought they were small. Some report noise from the street or loud/defective air conditioning.

Related guest reviews

10

Shantell

23 Nov 2025

·

Stayed 1 night

The room was amazing, great location & amenities were great as well.

8

Barbara

9 May 2023

·

Stayed 1 night

Clean and comfortable - easy walk to a good choice of restaurants and easy drive to airport. Only gripe is the very loud noise made by the air con that would roar into action through the night

10

Jose A.

13 Jul 2024

·

Stayed 1 night

My day was short, but sweet. Everything was clean and tidy. The room was small, but efficient. The mattress was excellent to sleep on. I enjoyed my stay.

10

Melissa

19 Jan 2025

·

Stayed 2 nights

Hotel was super nice. Beautiful rooms and facilities. Staff were ok but not super friendly.

2

Tyler

3 Sept 2024

·

Stayed 1 night

There was poop stains on the toilet seat when I arrived. That is a huge no no for me. Absolutely disgusting. From there, the AC was broken and make a clank noise throughout the night but I had to keep it on. Honestly very upset with my stay over there. Terrible.

8

Jeffrey

11 Dec 2024

·

Stayed 2 nights

It’s a nice hotel rooms are clean and comfortable. Maybe a little bit on the small side! I liked it but more for the business traveler than me. Would highly recommend it.

10

Joanna

17 Sept 2024

·

Stayed 1 night

Loved the beds and our sleep!

10

Maria

4 Jun 2025

·

Stayed 2 nights

This is my 6th time at this hotel. Lovely rooms, spacious, nice beds and linens. Great location, friendly, helpful staff!

8

Nicole

15 Nov 2025

·

Stayed 1 night

New to me hotel this week! Stayed here for 2 separate stays (due to flight logistics with weather, gov shut down, etc.). First stay was spotless, perfect, loved. This stay (second, last minute bc of above) was ok. Second room was noticeably more worn, etc. Overall though, location, facilities and staff were much appreciated. 5th floor view of Camelback Mt. is gorgeous, loved the lanai for working from and used / appreciated the gym one night as well. Simple, clean, amazing location - a win to me!

8

Maureen

29 Nov 2023

·

Stayed 2 nights

I liked the lavender & the lobby was nice. Our room had a view of the mountain but there was a lot of street noise. There were never any cookies to go with coffee though the sign was there. Halls could use refreshing.

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, helpful, and efficient, with smooth check-in and responsive housekeeping. A few guests experienced rudeness or subpar service.

Related guest reviews

10

Maria Judith

31 Jul 2023

·

Stayed 1 night

The staff were very kind and made sure our needs were met. Checking in and parking was a breeze. The room itself was perfect. Very clean and well kept. Highly recommend.

10

helmut

23 Aug 2025

·

Stayed 2 nights

Great location for eating choices, and spacious rooms. Fresh Starbucks coffee at the bar in the morning. Super friendly staff, and easy parking.

10

francisco

6 Aug 2023

·

Stayed 1 night

Check in was quick and easy . Friendly staff . Perfectly clean hotel and it’s located walking distance from restaurants , bars and a theater .

8

Eric

29 Sept 2025

·

Stayed 2 nights

Loved the hotel and how great the price was for the area. Only issue I had was the very sarcastic and rude lady who checked me in. Everyone else I encountered was great. And she was mad i didn’t have bonvoy to make her job easier to she signed me up without asking….

10

Travon

25 Jul 2025

·

Stayed 3 nights

I stayed for about 4 nights and the staff was amazing. I was able to check in early the front desk let me know all about the bar & breakfast options. Parking was easy & poolside was clean. However upon arrival the sheets did have a black & red stain on them. But in the hotel’s defense I did ask to check in almost 4 hours early so they didn’t have time to double check the room like they normally would. Housekeeping came in literally two minutes the young lady changed the sheets & I had no other issues. I had a great experience.!

10

Melissa

19 Jan 2025

·

Stayed 2 nights

Hotel was super nice. Beautiful rooms and facilities. Staff were ok but not super friendly.

10

Kristin

22 Feb 2025

·

Stayed 1 night

Very nice rooms and lobby. Service was attentive and friendly at all levels.

10

Teresa

22 Oct 2025

·

Stayed 2 nights

Nice and well kept. Beds super comfortable. The staff were all so kind and helpful.

4

Andrea

26 Jul 2025

·

Stayed 2 nights

I have stayed at AC hotels before and they were much better. Not sure what happened this time around. This property needs an upgrade on the outside, as well as in the inside. The rooms were not clean. The halls stunk like mildew and throw up! The service was subpar. I would not recommend this hotel. It is definitely not a 9.2 overall that was suggested.

10

Michael

13 Jan 2025

·

Stayed 1 night

Staff was excellent.

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Location

Widely described as convenient and walkable to restaurants and shopping, with easy access to the airport and city spots. A few note it sits amid office buildings and feels more business area than scenic.

Related guest reviews

10

helmut

23 Aug 2025

·

Stayed 2 nights

Great location for eating choices, and spacious rooms. Fresh Starbucks coffee at the bar in the morning. Super friendly staff, and easy parking.

10

francisco

6 Aug 2023

·

Stayed 1 night

Check in was quick and easy . Friendly staff . Perfectly clean hotel and it’s located walking distance from restaurants , bars and a theater .

8

Tahirih

22 Jul 2025

·

Stayed 2 nights

Great location for dining and shopping. Very nice staff! Only complaint is that there were a few two-seat sofas around the pool that had discolored fabric and torn seat cushions. The hotel needs to get rid of those sofas! Hotel is too nice to be having discolored and torn furniture.

10

May

31 Jul 2023

·

Stayed 1 night

It was clean and modern. For a business traveler, it was perfect since it's close to the airport. Had a good gym. It was a pleasant stay.

8

Edwin

24 Jan 2025

·

Stayed 1 night

This hotel is in a great location.

6

Jenn

13 Jan 2025

·

Stayed 3 nights

It's jammed between office buildings

10

Nathaniel

11 May 2025

·

Stayed 1 night

Excellent location.

10

Bethany

3 Sept 2023

·

Stayed 2 nights

You can walk to a bunch of different resturants in the area.

10

Toni

30 Dec 2024

·

Stayed 3 nights

We enjoyed our stay, it was quiet and uncrowded the few days after Christmas. Lobby was beautiful, parking was easy, food and drinks were very good. Nice outdoor lounge area with heaters and fire pit as well as a heated pool and 24 hr gym. Close to everywhere we needed to be.

8

SEEMA

24 Jan 2025

·

Stayed 1 night

Close to the airport, wasn't there long enough to use any facilities or anything. Probably would not stay there again unless I needed to be close to the airport or a nearby business because it felt like the hotel was in an industrial/ business area.

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AI-generated summary based on recent guest reviews

Dining

On-site bar serves drinks and light fare, and several guests enjoyed the lobby food and coffee. However, breakfast usually costs extra and the overall dining program feels limited with few choices.

Related guest reviews

8

Barbara

2 Apr 2025

·

Stayed 1 night

Really need more dining choices. I stay there when in the area but always need to drive off the premises to eat dinner.

10

helmut

23 Aug 2025

·

Stayed 2 nights

Great location for eating choices, and spacious rooms. Fresh Starbucks coffee at the bar in the morning. Super friendly staff, and easy parking.

10

Katia

31 Aug 2023

·

Stayed 1 night

Ive stayed at this hotel twice now and I will continue to book at AC. The service, food and overall experience was great! The rooms are comfortable, clean and very nice.

10

Steve M.

13 May 2024

·

Stayed 2 nights

Second time we’ve stood at this property, very clean the food program, however, was pretty weak but designed for that clientele business travelers

10

Travon

25 Jul 2025

·

Stayed 3 nights

I stayed for about 4 nights and the staff was amazing. I was able to check in early the front desk let me know all about the bar & breakfast options. Parking was easy & poolside was clean. However upon arrival the sheets did have a black & red stain on them. But in the hotel’s defense I did ask to check in almost 4 hours early so they didn’t have time to double check the room like they normally would. Housekeeping came in literally two minutes the young lady changed the sheets & I had no other issues. I had a great experience.!

10

Susan

17 Jan 2025

·

Stayed 1 night

Great place to stay. These AC hotels are chic, comfortable and clean. Full Bar and some food available in lobby lounge area.

10

Jocelyn

22 Jul 2024

·

Stayed 2 nights

Wonderful stay, clean, and everybody was kind in the food was good.

6

Eric

12 Apr 2025

·

Stayed 1 night

Nice clean hotel, but I was charged an unannounced parking fee, and there was not even any spaces left in the lot later that eve. No breakfast included (additional $18 for that), not really worth the cost.

10

Toni

30 Dec 2024

·

Stayed 3 nights

We enjoyed our stay, it was quiet and uncrowded the few days after Christmas. Lobby was beautiful, parking was easy, food and drinks were very good. Nice outdoor lounge area with heaters and fire pit as well as a heated pool and 24 hr gym. Close to everywhere we needed to be.

8

Maureen

29 Nov 2023

·

Stayed 2 nights

I liked the lavender & the lobby was nice. Our room had a view of the mountain but there was a lot of street noise. There were never any cookies to go with coffee though the sign was there. Halls could use refreshing.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$319
February	US$398
March	US$433
April	US$330
May	US$198
June	US$156
July	US$151
August	US$140
September	US$230
October	US$352
November	US$306
December	US$262

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $473	17 $263	18 $171	19 $185
20 $179	21 $276	22 $403	23 $399	24 $292	25 $165	26 $165
27 $193	28 $353	29 $393	30

Su	Mo	Tu	We	Th	Fr	Sa
				1 $322	2 $262	3 $270
4 $292	5 $477	6	7 $458	8 $413	9 $348	10 $312
11 $225	12 $298	13 $403	14 $352	15 $378	16 $353	17 $353
18 $478	19 $535	20 $535	21 $535	22 $378	23 $241	24 $282
25 $281	26 $457	27 $604	28 $488	29 $308	30 $239	31 $241

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Mountain View (Hearing Accessible)

Room, 1 King Bed with Sofa Bed

Studio, 1 King Bed with Sofa Bed, Mountain View

Room, 1 King Bed, Mountain View

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Studio, 1 King Bed with Sofa Bed, Hearing Accessible (Roll-In Shower)

Room, 1 King Bed, Hearing Accessible, Mountain View

Room, 2 Queen Beds, Hearing Accessible, Mountain View

Junior Suite, 1 King Bed with Sofa Bed, Pool View (Hearing Accessible)

Room, 2 Queen Beds (Hearing Accessible)

Studio, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Roll-In Shower

Room, 1 King Bed, Roll-In Shower

Junior Suite, 1 King Bed with Sofa Bed, Pool View

Room, 2 Queen Beds, Mountain View (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed, Hearing Accessible

Room, 2 Queen Beds, Roll-In Shower, Mountain View

Room, 2 Queen Beds, Mountain View

Room, 2 Queen Beds

Studio, 1 King Bed with Sofa Bed, Hearing Accessible

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed (Hearing Accessible)

Guest reviews

Superb

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about AC Hotel Phoenix Biltmore

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Prices for upcoming dates